Customer Satisfaction Survey.pdf
PDF 184 KB Posted
- Attached to
- Janitorial services (multiple locations) MA and NH Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00195
About this file
This document is a Customer Satisfaction Survey for a federal contract opportunity to provide janitorial services at three air traffic control tower locations in Massachusetts and New Hampshire. The solicitation number is 697DCK-24-R-00195. The survey must be submitted directly to the Contracting Specialist or Contracting Officer at the provided email address. The survey requests ratings on timeliness of services, responsiveness, problem-solving capabilities, and overall satisfaction with the contractor's performance. The related federal contract opportunity is for janitorial services at the same three locations, with a due date of June 6, 2024 at 10:00 am EST for offers to be submitted to the Contracting Specialist. The solicitation specifies that all work must be done in accordance with FAA specifications, and that offerors must provide all information required in Sections L and M to be deemed technically acceptable.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Wage rate base year Beford and Norwwod.txt | TXT text file | |
| 697DCK-24-R-00195 Amendment 0001.pdf | ||
| Wage Rates Lebanon NH.pdf | ||
| BED LEB OWD Janitirial SOW_final.pdf | ||
| Wage Rate Base Year Bedford and Norwood.pdf | ||
| Contractor Staffing Access Questionnaire.pdf | ||
| Site Visit Details and Instructions.pdf | ||
| 697DCK-24-R-00195 FINAL.pdf | ||
| Wage Rate Base Year Lebanon NH.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00195 Janitorial services for Bed ATCT in Bedford, MA OWD ATCT in Norwood, MA and LEB ATCT in Lebanon, NH
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Solicitation # 697DCK-23-R-00195 Janitorial services for Bed ATCT in Bedford, MA OWD ATCT in Norwood, MA and LEB ATCT in Lebanon, NH
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Solicitation # 697DCK-23-R-00195 Janitorial services for Bed ATCT in Bedford, MA OWD ATCT in Norwood, MA and LEB ATCT in Lebanon, NH
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.ctr.Moran@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .