Customer Satisfaction Survey 697DCK-25-R-00132 PIH ATCT Pocatello Janitorial.docx
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- Solicitation number
- 697DCK-25-R-00132
About this file
This is a Customer Satisfaction Survey template for solicitation #697DCK-25-R-00132, which pertains to janitorial services at the PIH Air Traffic Control Tower and Administrative Office Space in Pocatello, ID. The survey must be completed by previous customers of companies bidding on the contract and submitted directly to the FAA Contracting Specialist at Kristen.Moran@faa.gov.
The survey evaluates contractors on a 5-point scale (Excellent to Unacceptable) across four key areas: timely completion of services, responsiveness to needs and complaints, problem-solving capabilities of Operations Management, and overall service performance. The solicitation is a firm-fixed price contract set aside for small businesses, with a base period plus 4 option years running from May through April. Key dates include a site visit registration deadline of January 31, 2025, site visit on February 4, 2025, questions due by February 11, 2025, and proposal submission deadline of February 18, 2025.
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Customer Satisfaction Survey
Solicitation # 697DCK-25-R-00132; Janitorial services for the PIH ATCT and PIH Administrative Office Space, in Pocatello, ID
1.Name of Company Submitting Proposal____________________________________________
2.Name of Company Providing Survey_______________________________________________
3.Past Performance Contract# referenced for this Survey:______________________________
4.Type of Services Provided:__________________________________________
5.ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________ I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1) Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Kristen.Moran@faa.gov and submit them with your solicitation package. The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .