Customer Satisfaction Survey - 697DCK-20-R-00337- Southern AK.pdf
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- Attached to
- Consolidated: Janitorial Services at Various FAA Facilities in Southern District , Alaska.
- Solicitation number
- 697DCK-20-R-00337
About this file
This document includes a request for offer (RFO) from the Federal Aviation Administration (FAA) Southwestern Region for janitorial services at various facilities in Southern Alaska. The RFO is set aside for an 8(a) contractor and seeks janitorial services to be completed as specified in the attached statement of work. The resulting contract will be a firm-fixed price agreement with a base year and four option years. Interested offerors must submit responses by November 30, 2020 including pricing, representations and certifications, past experience, and registration with the System for Award Management. The RFO also includes a customer satisfaction survey for references to complete by November 23, 2020.
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Other files
| File | Type | Posted |
|---|---|---|
| Southern ANC District Section B - Pricing Schedule.xlsx | XLSX spreadsheet | |
| RFO-697DCK-20-R-00337 -SOW-WD.pdf | ||
| Southern ANC District Section B - Pricing Schedule - Optional Level 2 COVID19.xlsx | XLSX spreadsheet |
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Text version
CUSTOMER SATISFACTION FORM
RFO# 697DCK-20-R-00337: Janitorial Services at Various FAA Facilities in Southern District, Alaska.
Performance Customer Satisfaction Survey
_____________________ , is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us 11/23/2020 @ 14:00 pm (PST) (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
1. Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations
Management?
4. How would you rate the contractor’s response to contract start up work such as badging, equipment delivery, and schedule and product submission?
5. Would you be pleased to see this contractor awarded another contract at your facility for the same service?
Yes NO
Comments: __________________________________________________________________________
Organization Name:
Contact Name: ____________________________________
Phone #:
Date: _________________________
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND SEND DIRECTLY TO:
SAMAN SRAON AT SAMANDEEP.CTR.SRAON@FAA.GOV
mailto:SAMANDEEP.CTR.SRAON@FAA.GOV
File details come from the government source that posted it. Updated .