Customer Satisfaction Survey - 697DCK-20-R-00303- Northern AK.pdf
PDF 158 KB Posted
- Attached to
- Consolidated: Janitorial Services at Various FAA Facilities in Northern District , Alaska.
- Solicitation number
- 697DCK-20-R-00303
About this file
This document provides details for a federal solicitation requesting janitorial services at various facilities for the Federal Aviation Administration in northern Alaska. The solicitation is set aside for 8(a) contractors and seeks a firm fixed price contract for an initial base year plus four option years. Offerors must submit pricing for both regular janitorial services and additional COVID-19 cleaning level 2 services by November 20, 2020. The solicitation includes a customer satisfaction survey for references due by November 17th. The selected contractor must have experience on two similar past projects and be registered in the System for Award Management database. The Federal Aviation Administration will evaluate offers and make an award determination.
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Other files
| File | Type | Posted |
|---|---|---|
| RFO 697DCK-20-R-00303 - SOW - WD.pdf | ||
| Copy of Northern ANC District Section B - Pricing Schedule-10.22.2020.xlsx | XLSX spreadsheet | |
| Northern ANC District Section B -Level 2 COVID19 Pricing Schedule-10.22.2020.xlsx | XLSX spreadsheet |
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Text version
CUSTOMER SATISFACTION FORM
RFO# 697DCK-20-R-00303: Janitorial Services at Various FAA Facilities in Northern District , Alaska.
Performance Customer Satisfaction Survey
Date 10-22-2020
_____________________ , is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us 11/17/2020 @ 14:00 pm (PST) (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How quickly does this contractor respond to your needs, requests, or complaints?
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations
Management?
How would you rate the contractor’s response to contract start up work such as badging, equipment delivery, and schedule and product submission?
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
Yes NO
pg. 1
CUSTOMER SATISFACTION FORM
Organization Name:
Contact Name:
Phone #:
Date: _________________________
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND SEND DIRECTLY TO:
SAMAN SRAON AT SAMANDEEP.CTR.SRAON@FAA.GOV
pg. 2 mailto:SAMANDEEP.CTR.SRAON@FAA.GOV
File details come from the government source that posted it. Updated .