Customer Performance Survey_Kona ATCT Fire Maintenance.pdf
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- Solicitation number
- 697DCK-24-R-00248
About this file
This document is a Customer Performance Survey related to a Federal Aviation Administration (FAA) solicitation for fire protection maintenance services at the Kona ATCT in Hawaii. The solicitation number is 697DCK-24-R-00248, with a firm-fixed price contract base year plus 4 option years.
The survey requests the customer's feedback on the contractor's overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance. Responses are required by April 26, 2024 for inclusion in the evaluation process. The solicitation requires proposals to be submitted by April 28, 2024 at 1800 Pacific Time. Questions must be submitted in writing by April 16, 2024. Site visits are not available. The contracting officer's physical office is located in Des Moines, WA.
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Other files
| File | Type | Posted |
|---|---|---|
| WD 2015-5691-20-12.26.2023-Kauai.pdf | ||
| 697DCK-24-R-00248.pdf | ||
| Contractor Staffing Access Questionnaire.pdf | ||
| SOW_Kona ATCT Fire Maintenance.pdf |
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Text version
697DCK-24-R-00248
FIRE PROTECTION MAINTENANCE Performance Customer Satisfaction Survey Date: 4/3/2024
Your name has been provided as a customer reference in a a proposal on a Federal Aviation Administration solicitation. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 04/26/2024 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with our overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments: ____________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of our on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
697DCK-24-R-00248
Organization Name: _______________________________________________ Date: ________________________
Contact: ________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED, BY THE CUSTOMER REFERENCE, TO:
John.g-ctr.space@faa.gov
File details come from the government source that posted it. Updated .