Custodial Services PWS - MARCH ARB 05 Feb 2026.pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

05 February 2026

Prepared by

MARCH ARB

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)

1.1.2 Carpeted Floors

1.1.3 Stairways/Elevators/accessible Lifts

1.1.4 Clean Floor (Walk-Off) Mats

1.1.5 Reserved

1.1.6 Reserved

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom Trash Removal

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.3.3 Dusting

1.4 Special Requirements (And Level 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor-Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Restroom Supplies

1.5.3 Miscellaneous Requirements

2 Service Summary (SS):

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4 General Information

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities, Hours of Operation

4.1.3 Reserved

4.1.4 Federal Holidays

4.2 Base Closures

4.3 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. .. 12

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 HAZMART

4.6.1 Spill Response

4.7 Hazardous Material/ Waste Management

4.8 Hazardous Material Handling

4.9 Training

4.10 Traffic Laws

4.11 Weapons, Firearms, and Ammunition

4.12 For Official Use Only (FOUO)

4.13 Reporting Requirements

4.14 Physical Security

4.15 Contract Manager

4.16 Personnel

4.17 Key Control

4.18 Schedules

4.19 Contract Modifications

4.19.1 Existing Facility Floor Plan Changes

4.19.2 New Facility and/or New Facility Addition

4.19.3 Modification Unit Pricing

4.19.4 Wage Increases

4.19.5 CONTRACTOR MANPOWER REPORTING REQUIREMENTS

4.20 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel)

4.21 Safety Requirements and Reports

4.22 Quality Control

5 APPENDICES

6 BID SCHEDULE

7 Abbreviations and Acronyms

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at March ARB in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, HAF standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD,

CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean.

Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 STAIRWAYS/ELEVATORS/ACCESSIBLE LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 6 ft. height from stair tread level, to provide or maintain a clean, uniform appearance. Elevators cleaning shall include all light fixtures, vents, doors, door tracks, buttons, walls, handrails, guide tracks, floors, and floor guide tracks.

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 RESERVED

1.1.6 RESERVED

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

The contractor shall post the cleaning schedule at each restroom door and update them as necessary.

At the minimum, the schedule shall include the day(s) of the cleaning would take place.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 PERIODIC CLEANING SERVICES

1.3.1 PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING.

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 DUSTING.

(For Level 4 Facilities Only) Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet.

Surfaces include, but are not limited to: tables, shelves, bookcases, storage lockers, moldings, window sills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING).

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES.

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED RESTROOM SUPPLIES.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type. Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.5.3 MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Report fire hazards, conditions, and items in need of repair to the COR.

Turn in lost and found articles to the COR.

Notify COR when unauthorized or suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present, and remove once dry and safe for facility occupants to use.

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO) PWS Para Performance Threshold (per quarter)

Method of Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Complaint

a. Non-Carpeted Floors Very Good: 1-2 defect

b. Carpeted Floors Satisfactory: 3 defects

c. Stairways / Elevators / Accessible Lifts Marginal: 4 defects

d. Walk-off Mats Unsatisfactory: More than 4 defects

PO-2 - Restrooms/Locker Rooms Cleaning Services

1.2 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Complaint

a. Clean and Disinfect Very Good: 1-2 defects

b. Floors Satisfactory: 3 defects

c. Supplies Marginal: 4 defects

d. Drinking Fountains Unsatisfactory: More than 4 defects

e. Trash Removal

PO-3 - Periodic Cleaning Services

1.3 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Complaint

a. Hard Floor Maintenance Very Good: 1 defect

b. Carpet Restorative Cleaning

Satisfactory: 2 defects Marginal: 3 defects Unsatisfactory: More than 3 defects

PO-4 - Quality Control 2.

4.22 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Complaint

Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

Very Good: 1 defect Satisfactory: 2 defects Marginal: 3 defects

Unsatisfactory: More than 3 defects

PO-5- Special Requirements

1.4 inclusive Periodic &

Verified Customer Complaint

a. Fitness Centers Excellent: 0 defects Very Good: 1 defect Satisfactory: 3 defects Marginal: 4 defects Unsatisfactory: More than 4 defects

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES.

The government will provide 1225 square feet of office and storage space in Building 300 at no cost to the contractor. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 JANITORIAL CLOSETS.

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT.

None.

3.3 GOVERNMENT FURNISHED UTILITIES.

The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1.1 UTILITY CONSERVATION.

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 TELEPHONE SERVICE.

The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 SECURITY, FIRE AND MEDICAL SERVICES.

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL.

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE.

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION.

The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays except as noted in 4.1.2.

4.1.1 NORMAL BASE HOURS.

Base hours of operation are 0630 – 1630 Monday through Friday. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 BASE WIDE FACILITIES, HOURS OF OPERATION.

The contractor shall perform facility cleaning, restroom/locker room cleaning services under this contract during the following shift hours.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm

Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift.

Night Shift - Monday-Friday, if applicable Saturday, 4:00 pm through 12:00 am

Periodic cleaning services shall be coordinated with facility managers, COR, and CO to be accomplished after normal duty hours or on Saturdays.

4.1.2.1 BASE WIDE FACILITIES, HOURS OF OPERATION WITH SPECIAL RESTRICTIONS:

Facility Number

Facility Description Service Hours of Operation or Restrictions

465 Fitness Center All Before or after normal duty hours. (One restroom/locker room cleaning during duty hours.)

2329 Running Track All Before or after normal duty hours. (One restroom/locker room cleaning during duty hours.)

4.1.3 RESERVED

4.1.4 FEDERAL HOLIDAYS

The following federal holidays will be observed by the contractor except where Service Contract Act specifies differently.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth- June 19th Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first two day post the holiday observance or at a day and time agreed upon in writing by the government and contractor.

4.2 BASE CLOSURES.

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER.

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.4 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND

VEHICLE PASSES.

The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.5 CLEANING AND RESTROOM SUPPLIES.

The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies. A Safety Data Sheet SDS shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.5.1 HAZARDOUS MATERIAL IDENTIFICATION.

The AF intent is to use environmentally safe non-HW products in performance of this contract. SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the Contractor upon contract award. Failure to provide SDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.6 HAZMART.

The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to March ARB or any property under the control of March ARB. Any products that meet the criteria of “Hazardous” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste is contained in Subpart C of 40 CFR, Part 261.

4.6.1 SPILL RESPONSE.

The Contractor will be briefed on March ARB spill response procedures at the pre-performance conference. The Contractor is responsible to report (within 24 hours) and promptly clean up all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.7 HAZARDOUS MATERIAL/ WASTE MANAGEMENT.

The Contractor will be briefed on March ARB Hazardous Material/Waste Management Plan. The Contractor is to be aware that the base’s hazardous material/waste manager has the authority to perform no-notice inspections of their facilities to ensure the proper management of these chemicals.

4.8 HAZARDOUS MATERIAL HANDLING.

The Contractor shall obtain approval from the base Bio-Environmental (BEE), Safety, and Environmental offices prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, or other products requiring a Safety Data Sheet (SDS). To initiate this process, the Contractor shall identify these materials on Air Force Form 3952 (Chemical/Hazardous Material Authorization Request) or an equivalent local form. A copy of the SDS for each item must be provided to BEE, Safety, and Environmental for review before the chemical is brought onto March ARB.

Once approved, these materials shall be brought to the HAZMART for tracking and entry into the Enterprise Environmental, Safety, and Occupational Health Management Information System (EESOH- MIS). The Contractor is responsible for maintaining a copy of the SDS for each hazardous material within the work center.

Furthermore, the Contractor is solely responsible for ensuring all chemicals are stored properly and that all used cleaning chemicals are disposed of in accordance with base, local, state, and federal regulations.

The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bioaccumulative and Toxic (PBT) chemicals. Any hazardous material containing one of these banned substances will not be permitted on the installation.

4.9 TRAINING.

The Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within March ARB and complete SDSs immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit SDSs to HAZMART as required.

4.10 TRAFFIC LAWS.

The Contractor and its employees shall comply with base traffic regulations.

4.11 WEAPONS, FIREARMS, AND AMMUNITION.

Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on March ARB.

4.12 FOR OFFICIAL USE ONLY (FOUO).

The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.13 REPORTING REQUIREMENTS.

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.14 PHYSICAL SECURITY.

The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.15 CONTRACT MANAGER.

The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The Contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The Contractor shall also provide to the CO the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.16 PERSONNEL.

Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population. The contractor shall provide an employee roster to the CO/COR within 48 hours of the request. The roster shall be categorized by regular, on-call, dayshift, and night shift employees.

4.17 KEY CONTROL.

The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the government. The Contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor.

4.18 SCHEDULES.

The contractor shall submit an annual schedule for services described in PWS paragraphs 1.1.1, 1.1.2, 1.1.3, and Appendices A and B to the CO for acceptance at the pre-performance conference and at the beginning of each option year, identifying facilities by building number in numerical order, and approximate time cleaning will occur. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS paragraph 4.1.2.1, minimum frequencies listed in Appendix A and with facility managers as appropriate. This second work schedule shall be submitted to the CO for acceptance within 10 days after the first contract month period and shall be known as the Cleaning Frequency Schedule (CFS). The contractor shall provide the CFS to each facility manager (identified in Appendix B) and not deviate from the accepted schedule without prior approval from the CO or COR. Any permanent changes to the CFS must be submitted 10 days before implementation and receive CO acceptance before the Government will allow the proposed changes. The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software. A facility manager contact list will be provided to the Contractor at the pre-performance conference and updates to this list will be the responsibility of the COR.

One time (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval.

4.19 CONTRACT MODIFICATIONS.

4.19.1 EXISTING FACILITY FLOOR PLAN CHANGES.

Modifications for a price increase or decrease to the contract shall only be made when the overall identified “cleaning area” square footage, as identified in Appendix B, of a facility increases or decreases or a frequency of cleaning service changes. Modification unit pricing shall be implemented as identified in paragraph 4.20.3, below.

4.19.2 NEW FACILITY AND/OR NEW FACILITY ADDITION.

Modifications for a price increase to the contract shall only be made when a new facility or addition is officially added to the contract and identified in Appendix A and B, with all information agreed upon. Modification unit pricing shall be implemented as identified in paragraph 4.20.3, below.

4.19.3 MODIFICATION UNIT PRICING.

The contractor’s annual bid price for each bid schedule contract line item under Levels 1, 2, 3 and 4 services shall be divided by the total square footage of that particular category as identified in Appendix B (total of restroom column sf - for restroom $/sf; total of carpet and hard floor columns sf

- for basic cleaning $/sf and for periodic cleaning $/sf). The resultant figures represent three distinct prices per square foot per year ($/square foot per year) one for each type of cleaning service and shall be used for modifications stated above. The overall custodial cost per year for a particular facility would then be addition of the three figures multiplied by the appropriate square footages as identified in Appendix B. The modification unit pricing shall be calculated upon contract award and then recalculated at the beginning of each option period. Those figures shall be used for any modifications throughout each contract performance period.

4.19.4 WAGE INCREASES.

Department of Labor Wage Determinations/Collective Bargaining Agreement Wage Increases shall be identified as a separate bid schedule contract line item for the current contract period, only and be incorporated into each remaining option period’s existing bid schedule contract line item in order to accommodate the contractors’ cost for future government requested out year modifications.

4.19.5 CONTRACTOR MANPOWER REPORTING REQUIREMENTS

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Custodial Services via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil .

4.20 CONTRACTING OFFICER (CO) AND CONTRACTING OFFICER REPRESENTATIVE (COR)

(QUALITY ASSURANCE PERSONNEL).

The CO will appoint a primary and alternate representative for management of the day-to-day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contact award.

4.21 SAFETY REQUIREMENTS AND REPORTS.

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

4.22 QUALITY CONTROL

The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

5 APPENDICES

The government will make all publications, forms, references and report formats listed available.

Publications can be accessed on-line at http://www.e-publishing.af.mil/. Supplements or amendments to listed publication from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement those changes in publications, which result in a decrease, or no change in the contract price. Prior to implementing any such revision, supplement, or amendment that will result in an increase in contract price, the Contractor shall submit to the CO a price proposal and obtain prior approval. Price proposals shall be submitted within 15 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. Changes in the contract price due to supplements and amendments shall be considered under the FAR 52.212-4, Contract Terms and Conditions - Commercial Items clause.

Failure of the Contractor to submit a price proposal within 15 calendar days from the date of receipt of any change, shall entitle the government to performance in accordance with such change, at no increase in contract price.

APPENDIX A - Air Force Common Levels of Service Standards -Level 1 Cleaning (Prestige) -Level 2 Cleaning (Basic) -Level 4 Cleaning (Special Requirements) –

-- Fitness Centers

APPENDIX B - Estimated Square Footages and Cleaning Level

APPENDIX C - Floor Plans and Maps

APPENDIX D - Required Reports/Forms

APPENDIX A - Air Force Custodial Standards

AF CUSTODIAL SERVICES: Level 1 Cleaning (Prestige)

TASK / SERVICE

Level 1 Cleaning - Prestige General Officer, Wing/Base CC, MAJCOM Commander Suites: - Offices, Lobbies, Conference Rooms. Facility Waiting Areas, Base Operations, Library, Education Centers, Passenger Terminals, Recreation/ Community Centers, Chapels, Officer/Enlisted Clubs, Bath Houses (Remote and Isolated)

SWEEP FLOORS 1x a week MOP FLOORS 1x a week BUFF or BURNISH FLOORS As required by the COR via work order MAINTAIN/STRIP FLOORS As required by the COR via work order VACUUM CARPET 1x a week SHAMPOO CARPET As required by the COR via work order CLEAN WALK-OFF MATS 1x a week

REST ROOMS (All tasks/services) 3x a week (except as noted)

RESUPPLY REST ROOMS

CLEAN DRINKING FOUNTAIN

CLEAN WALLS/PARTITIONS

SWEEP/DAMP MOP FLOORS

SCRUB FLOORS As required by the COR via work order

CLEAN/DISINFECT REST ROOM

DESCALE FIXTURES 1x a year

REMOVE TRASH

AF CUSTODIAL SERVICES: Level 2 Cleaning (Basic)

TASK / SERVICE

Level 2 Cleaning - Basic General Administrative and industrial Areas -Wing Staff agencies, Admin Facilities/Offices, PME schools, Sq. Command Sections, Hangars, Laboratories, Shops, Warehouses, Computer Rooms, Auditoriums, Break Rooms, Lobbies, Conference Rooms, etc.

SWEEP FLOORS 1x every two weeks MOP FLOORS 1x every two weeks BUFF OR BURNISH FLOORS As required by the COR via work order MAINTAIN/STRIP FLOORS As required by the COR via work order VACUUM CARPET 1x every two weeks SHAMPOO CARPET As required by the COR via work order CLEAN WALK-OFF MATS 1x every two weeks

REST ROOMS (All tasks/services) 2x a week (except as noted)

RESUPPLY REST ROOMS

CLEAN DRINKING FOUNTAIN

CLEAN WALLS/PARTITIONS

SWEEP/DAMP MOP FLOORS

SCRUB FLOORS As required by the COR via work order

CLEAN/DISINFECT REST ROOM

AF CUSTODIAL SERVICES: Level 4 Rest Rooms Cleaning

REST ROOMS (All tasks/services) 5x a week

RESUPPLY REST ROOMS

CLEAN DRINKING FOUNTAIN

CLEAN WALLS/PARTITIONS

SWEEP/DAMP MOP FLOORS

SCRUB FLOORS As required by the COR via work order

CLEAN/DISINFECT REST ROOM

AF CUSTODIAL SERVICES: Level 4 Cleaning (Special Requirements)– Fitness Centers

TASK/SERVICE

HALLWAYS, CORRIDORS, LOBBIES,

STAIRWELLS, ENTRANCE WAY, GENERAL

ROOMS

Sweep Floors 1 x Daily

Mop Floors 1 x Daily

Buff or Burnish Floors Monthly Maintain/Strip Floors/Deep Scrub and Recoat Floors Annually

Clean Entryway Glass Doors 1 x Daily

Vacuum Carpet 1 x Daily

Shampoo Carpet 1 x Year

Clean Walk-Off Mats 1 x Daily

Clean/Sanitize Drinking Fountains 1 x Daily

Low Dusting (Ledges/Windowsills) 1 x Quarter

Empty Trash 1 x Daily

Clean Interior/Exterior High Glass (6-10ft) 1 x Year

Clean glass (up to 6ft) 1 x Daily

High Dust (Ceiling/Rafters/Lights/Fans) 1 x Year

TASK/SERVICE LOCKER ROOMS, PUBLIC RESTROOMS

Clean/Disinfect Shower, Fixtures, Walls, Curtains 2 x Daily

Sweep/Mop Floors-Vacuum if Carpeted 2 x Daily

Clean Small Trash can-each female toilet 2 x Daily

Clean/Sanitize Toilets, Urinals, Sinks, etc. 2 x Daily

Resupply Locker Rooms/Restrooms 2 x Daily

Clean Mirrors 2 x Daily

Remove Trash 2 x Daily

Clean Weight Scales 2 x Daily

Clean Walls/Partitions as needed

Clean Trash Cans 1 x Weekly

Power Scrub Shower Floor/Drain Covers 1 x Weekly

Power Scrub Restroom/Locker-room Floors 1 x Month High Dust (Ceiling Fans/Locker Tops/Around Air Ducts) (6-10 ft.) 1 x Month

Descale Fixtures 1 x year

TASK/SERVICE SAUNAS/STEAM ROOM/WHIRLPOOLS

Clean Floors 1 x Daily Clean Benches 1 x Daily Clean Glass 1 x Daily

Clean Walls 1 x Weekly

TASK/SERVICE EXERCISE ROOMS

Sweep/Vacuum Floors 2 x Daily

Mop Floors 2 x Daily

Clean Mirrors 1 x Daily

Spot Clean Walls 1 x Monthly

TASK/SERVICE Basketball/Racquetball Courts Sweep/Mop Floors 1 x Daily

Clean Interior Glass (up to 6 feet) 1 x Daily

Pick Up Debris Around Bleachers 1 x Daily

Clean walls in Court/Hallways 1 x Weekly

Sweep/Mop Bleachers and Stairs 1 x Weekly Clean Padded Walls Around Court 1 x Weekly Clean Corridor 1 x Weekly TASK/SERVICE Multi-Purpose Area Sweep/Mop Floors 1 x Daily Pick up Debris 1 x Daily TASK/SERVICE Admin Areas

Sweep Floors 1 x Weekly Mop Floors 1 x Weekly Vacuum Carpet 1 x Weekly

Clean Walk-Off Mats 1 x Weekly Buff or Burnish Floors 1 x Month Maintain/Strip/Deep Scrub and Recoat Floors

1 x Year

Shampoo Carpet 1 x Year

APPENDIX B - Estimated Square Footage and Cleaning Level

Cleaning Level 1 - Prestige

Facility No. User/Agency Restroom

Fixture

Restroom SF Carpet SF Hardfloor SF

323A 4th Air Force 3 102 1376 27

390 1st MEF Deployment 47 1885 0 0

395 Control Ops Tower 5 370 0 1933

470 452 Wing Commander 3 128 875 0

2314 Civ & Mil Personnel 14 427 0 1066

2370 Visitor Center 4 90 515 837

Totals 76 3002 2766 3863

Cleaning Level 2 - Basic

Facility No. User/Agency Restroom

Fixture

Restroom SF Carpet SF Hardfloor SF

115 Legal Office 12 172 1854 235

176 Arnold House 17 250 0 3081

300 Life Support 12 349 3742 388

301 904th CE 3 261 5226 0

317 4th Air Force 8 298 3977 0

323B 4th Air Force 12 429 10936 112

323C 4th Air Force 12 332 3643 0

355 C17/135 Surv Eq 18 928 7407 4357

356 452 Logistics Spt 21 554 11748 850

390 1st MEF Deployment 32 2864 14505 5537

394 Safety 6 145 2137 0

395 New Control Ops Tower 17 559 4296 4970

418 Work Group Mgrs 6 91 801 0

420 C17/KC135 Life Support 24 1079 8896 1919

423 C17 Fuel Cell 8 130 0 1858

426 Services 2 20 504 0

429 MOBAG/452 MXS 28 1303 14794 1623

430 Services 10 182 4284 278

433 Honor Guard 10 260 1149 1275

434 452 Services 7 362 4872 1730

440 452 AGE 13 269 3059 2008

449 610 AOG 12 406 5945 0

452 EOD 9 528 2316 64

453 452 MXS/LGMF/Mach 10 235 184 777

457 Security Forces 18 698 5073 6232

458 452ASTS/752 Mds ATH 16 106 1113 827

467 Cultural Center 8 175 2223 1581

468 Chapel 10 258 3109 0

470 452 Command Post 25 508 7246 1447

600 C17 Flight Simulator 10 372 3104 103

601 Combat Camera 46 1297 16543 660

602 701st Combat Ops 23 711 18696 111

625 Tranient building 30 826 16077 1984

1201 Tranient building 5 113 972 0

1203 CE Reserves 24 879 3425 216

1210 Grnd Control Approach 3 107 730 1090

1211 C-17 AGS 27 865 11257 5330

1213 Bioenvironmental 8 290 3929 158

1214 Emergency Management 12 264 3727 0

1217 Fuels Management 4 54 1235 692

1221 C-17 Support Equip 12 503 885 647

1250 452 LRS (BOS) 2 60 0 0

1260 Indoor Firing Range 16 455 2008 1273

1270 Type III Hydrant Sys 2 37 0 629

2200 Guard Shack Main Gate 2 29 0 107

2240 452 Operations Group 36 1813 26506 985

2245 452 Composite Trng 34 1522 13134 1016

2246 452 Aeromed Sq 18 548 8468 1559

2300 452 Med Sq 25 834 12093 2323

2303 PRIDE Hgr, Tower 1 10 524 501 2625

2303 PRIDE Hgr, Tower 3 3 257 0 1507

2306 452 MXS 12 761 2276 1926

2308 452 C17 Life Support 12 348 1948 1087

2309 144th Detachment (ANG) 7 218 2426 345

2310 Base Supply 18 584 10667 2422

2312 C-17 Hanger 11 428 1657 416

2313 452 MSG/CC & Intel 22 699 15923 344

2314 Civ & Mil Personnel 2 0 7924 1140

2317 Alert Facility Supply 0 0 0 0

2320 452/163 Engine Shop 10 448 3665 705

2321 C17 Air Del Section 16 311 4257 284

2327 C17/KC135 Hydraulics 9 237 0 824

2328 C17/KC135 Avionics 14 416 3642 3198

2330 452 Comm Squadron 5 167 1411 603

2334 Entry Control Pt Alert Fac 3 24 200 23

2338 Alert Facility 11 209 1248 929

2340 Aero Port Trng/Admin 16 484 8430 2818

2345 Alert Facility 13 425 1719 1785

2403 452 Civil Engineers 10 348 7128 118

2404 452 Communications Sq 14 305 2870 2124

2405 452 Civil Engrs/Serv Call 17 498 2994 1183

2408 452 Civ Engineer Shops 15 372 0 330

2411 452 Recycling (RRRP) 2 48 0 421

2417T LRS & C-17 Liaison 6 137 1763 50

2480 50 & 56 Aerial Port Sq 2 168 0 2259

2482 50 & 56 Aerial Port Sq 4 180 0 0

2495 Gas Service Station 2 43 322 0

2500 Vehicle Maint Complex 17 1098 433 6774

2640 B Audit Agency/Comm 22 268 4765 1074

2641 B AF OSI/Def Security Serv 22 426 15369 817

Totals 1052 35761 381366 98163

Cleaning Level 4 - Special

Facility No. User/Agency Restroom

Fixture

Restroom SF Carpet SF Hardfloor SF

465 Fitness Center 62 4260 2683 15049

2329 Track Locker Rooms 41 611 0 1163

Totals 103 4871 2683 16212

Periodic Cleaning Service

Facility No. User/Agency Carpet SF Hardfloor SF

1290* Fire Dept Station 1 10218 1689

1390* Fire Dept Station 2 1587 1269

All Buildings listed in Cleaning Level 1 2766 3863

All Buildings listed in Cleaning Level 2 381366 98163

Totals 395937 104984

APPENDIX C - Floor Plans and Maps

WILL BE PROVIDE TO CONTRACTOR UPON CONTRACT AWARD.

APPENDIX D - Required Reports/Forms

Required Due Date Written Proof of Records Check Pre-Performance Conference Contractor’s QCP Bid Document Cleaning Frequency Schedules Upon Contract Award Primary/Alternate POCs Upon Contract Award AF Form 332 – Civil Engineer Work Order As Needed AF Form 3952 - Chemical/Hazardous Material Authorization

As Needed

Customer Complaint Form As Needed Employee Statement Form As Needed

6 BID SCHEDULE

CLIN

NO. SUPPLIES/SERVICE QTY UNIT UNIT

PRICE AMOUNT

NON-PERSONAL SERVICES: Provide all supervision, personnel, equipment, transportation, material, and other items and services necessary to perform Custodial services at March ARB for the period 1 July 2026- 30 June 2027 in accordance with the PWS.

DO NOT PRICE THIS LINE ITEM

0001 Provide Level 1, Facility Cleaning 12 MO 0 0002 Provide Level 1, Restroom/Locker Room Cleaning 12 MO 0

0003 RESERVE

0004 Provide Level 2, Facility Cleaning 12 MO 0 0005 Provide Level 2, Restroom/Locker Room Cleaning 12 MO 0

0006 RESERVE

0007 RESERVE

0008 RESERVE

0009 RESERVE

0010 RESERVE

0011 Provide Level 4, Facility Cleaning Fitness Center 12 MO 0 0012 Provide Level 4, Restroom/Locker Room Cleaning

Fitness Center

12 MO 0

0013 Provide Level 4, Periodic Cleaning Fitness Center 12 MO 0

0014 RESERVED

0015 RESERVED

0016 RESERVED

0017 RESERVED

0018 RESERVED

0019 RESERVED 0

0020 Provide Emergency Buffing ** 104,984 SF 0 0021 Provide Emergency Floor Maintenance/Stripping ** 104,984 SF 0 0022 Provide Emergency Carpet Shampooing ** 395,937 SF 0 0023 Provide restrooms cleaning– Scrub Floors*** 38,763 SF 0

TOTAL CLINs 0001 through 0023 $0.00

**Estimated QTY to be executed via work order

NOTE: CONTRACTING OFFICERS SHALL NOT DEVIATE FROM THIS SCHEDULE WITHOUT

AFIMSC APPROVAL. A STANDARDIZED CLIN STRUCTURE IS CRITICAL FOR AF ACTIVITY

MANAGEMENT PLANS IN ORDER TO PROVIDE FULL COST VISIBILITY.

7 ABBREVIATIONS AND ACRONYMS

AF – (U.S) Air Force

DAFI – Department of the Air Force Instruction

CLIN- Contract Line-Item Number

CO – Contracting Officer

COR – Contracting Officer’s Representative