Custodial Services PWS - dtd 2 June 2026.pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

25 September 2025

Prepared by

MacDill Air Force Base Tampa, FL

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)

1.1.2 Carpeted Floors

1.1.3 Stairways/Elevators/accessible Lifts

1.1.4 Clean Floor (Walk-Off) Mats

1.1.5 Trash Collection/Removal (Centralized Locations)

1.1.6 Lactation Rooms

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom Trash Removal

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.3.3 Dusting

1.4 Special Cleaning Requirements

1.4.1 Child and Youth Programs

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center

1.4.3 Required Training

1.4.4 Immunizations

1.4.5 Required Documentation

1.4.6 Cleaning Requirements Child Development Center

1.4.7 Special Requirements (And Level 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor-Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Restroom Supplies

1.5.3 Miscellaneous Requirements

2 Service Summary (SS):

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities. - RESERVED

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4 General Information

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities, Hours of Operation

4.1.3 Child Development Center (CDC), Hours of Operation

0630 to 1830 Monday through Friday

4.2 Base Closures

4.3 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant

Commander

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. .. 18

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 HAZMART

4.6.1 Spill Response

4.7 Hazardous Material/ Waste Management

4.8 Hazardous Material Handling

4.9 Training

4.10 Traffic Laws

4.11 Weapons, Firearms, and Ammunition

4.12 For Official Use Only (FOUO)

4.13 Reporting Requirements

4.14 Physical Security

4.15 Contract Manager

4.16 Personnel

4.17 Key Control

4.18 Schedules

4.19 Contract Modifications

4.19.1 Existing Facility Floor Plan Changes

4.19.2 New Facility and/or New Facility Addition

4.19.3 Modification Unit Pricing

4.19.4 Wage Increases

4.20 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel). 22

4.21 Safety Requirements and Reports

5 APPENDICES

6 BID SCHEDULE

7 Abbreviations and Acronyms

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at MacDill Air Force Base (AFB), in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix

A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, HAF standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD, CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 CARPETED FLOORS

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 STAIRWAYS/ELEVATORS/ACCESSIBLE LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 6 ft. height from stair tread level, to provide or maintain a clean, uniform appearance. Elevators cleaning shall include all light fixtures, vents, doors, door tracks, buttons, walls, handrails, guide tracks, floors, and floor guide tracks.

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS).

Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations.

1.1.6 LACTATION ROOMS

The contractor to perform cleaning services for the designated lactation room(s) as specified under appendix B. Cleaning services shall include but are not limited to dusting, sanitizing surfaces, wipe down furniture, emptying trash receptacles, vacuuming, sweeping & mopping, and ensuring a hygienic environment conducive for lactation purposes.

The contractor shall conduct cleaning activities on the same scheduled day(s) as restroom cleaning for the assigned facility. The cleaning schedule, including dates and approximate times, must be visibly posted on the door of the lactation room.

The contractor shall use an EPA-registered antimicrobial product with disinfectant properties specifically designed to eliminate bacteria and pathogens. Before applying any EPA-registered disinfectant product, the contractor must check the label to ensure it is approved for the intended-use for the lactation room(s) settings.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. The contractor shall post the cleaning schedule at each restroom door and update them as necessary. At the minimum, the schedule shall include the day(s) the cleaning would take place and date/time last cleaned.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies within the designated supply storage area run out prior to the next service date, the contractor shall refill within two hours of notification. Should supplies within the restroom run out between normally scheduled services, the Facility Manager shall have access to and be responsible for replenishing the dispensers or elect to wait until the next scheduled service.

1.2.4 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 PERIODIC CLEANING SERVICES

1.3.1 PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING.

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 DUSTING.

(For Category 4 Facilities Only) Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces include, but are not limited to:

tables, shelves, bookcases, storage lockers, moldings, windowsills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4 SPECIAL CLEANING REQUIREMENTS

The contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Youth Center, School

Age Program, Fitness Center, and PAX Terminals) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.

1.4.1 CHILD AND YOUTH PROGRAMS.

Designated Child and Youth facilities shall be maintained in accordance with AFI34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. MacDill

AFB CDC and Youth Program operating hours are 0630 to 1800. All cleaning requirements will be performed either before or after Child & Youth operational duty hours except for any cleaning requirement standard performed more than

1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in

Appendix A.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH CENTER.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Child Care Services,”, a

Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security

Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations

(DCII) has been completed on all employees who have lived or worked on a military installation, before they were hired.

The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (AFI 34-

144, 10.7.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed Tier 1 is not on file. (DODI

1402.05, E.6.1.2) (AFI 34-144, 10.7.13)

c. Initiate a Federal Bureau of Investigation fingerprint check for all contractors.

d. Initiate Child Care Tier 1 investigation on contractors prior to working with children/youth. Childcare components for Child Care Tier 1 investigations include a State Criminal History Records Checks of current and former states of residence and employment. (AFI 34-144, 10.7.11)

e. Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0). Follow up every 5 working days for Installation Records

Checks. Check on the Child Care Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (AFI

34-144, 10.7.15)

f. Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors. (AFI 34-144, 10.12.2)

g. All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI

34-144, 10.7.3) This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 [CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES.]

Potential contract employees shall report to the Services Squadron Security Monitor to initiate and complete a

Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the MacDill AFB Security Forces Squadron located in building 203. The

Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The

Security Monitor shall also initiate a Child Care Tier 1 national background check, which encompasses a State Criminal

History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on MacDill AFB with an unfavorable or derogatory Child Care Tier 1 report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy

Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Child Care Tier 1. A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a background check

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor.

Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center.

d. Contractor employees who have previously received a background check must provide proof of the check to the

Security Monitor who will determine if and when a new background check is required.

1.4.3 REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-144, 11.16.1) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.3.1 IDENTIFICATION.

All employees shall wear a nametag or other identifying apparel per AFI 34-144, paragraph 14.3.5.

1.4.4 IMMUNIZATIONS.

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48-110_IP/, Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles

Rubella Tetanus

Diphtheria Polio

Hepatitis B Varicella

Tuberculosis Skin Test Influenza

1.4.5 REQUIRED DOCUMENTATION.

The Contractor shall provide a summary spreadsheet listing, to the CDC director and COR, of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.2.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the

Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER.

Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS.

The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water

(or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. - Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.2 CLEANING PRODUCTS APPROVAL.

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a childcare environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used.

Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers

1.4.6.3 CLEANING EQUIPMENT/MATERIALS.

Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS.

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The

Contractor will sanitize all other remaining tables and chairs daily.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND ADJACENT WALLS.

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS.

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.6.7 OTHER NON-CARPETED FLOORS.

All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water or disinfectant solution daily.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES.

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water or disinfectant solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS.

The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water or disinfectant solution. The customer/facility occupant shall be responsible for removal of fecal matter on walls, floors and toilets. The contractor shall then clean and sanitize the areas.

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE.

The Contractor shall provide all periodic floor care maintenance services in accordance with the Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours. The Contractor shall remove all movable furniture prior to maintenance and return to the original or proper location when complete.

1.4.6.11 VACUUM.

The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.6.12 CARPET MAINTENANCE.

The Contractor shall steam clean or similar extraction method all carpet in accordance with the standards as listed in

Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.13 EMPTY TRASH CANS AND DIAPER PAILS.

The Contractor shall empty trash cans once daily and diaper pails three times daily. The contractor shall provide and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.6.14 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL.

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/sanitizers.

1.4.6.15 STOCK RESTROOM.

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.6.16 APPLICABLE SUPPLY DISPENSERS.

The Contractor shall only be required to stock and replenish restroom supplies within dispensers provided by the contractor and in support of the contract. Facility occupant provided dispensers shall be stocked and replenished by the organization.

1.4.6.17 DUSTING.

Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, windowsills, moldings, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.6.18 WINDOWS/INTERIOR GLASS.

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.6.19 CLEAN DRINKING FOUNTAINS.

Clean drinking fountains with sanitizing solution once daily.

1.4.6.20 CLEAN DOORKNOBS.

Clean doorknobs with sanitizing solution once daily.

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING).

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement

Facilities (Youth Center, School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix

A, AF Common Levels of Service Standards.

1.4.7.1 SPECIAL REQUIREMENTS (UNIT FUNDED).

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for unit requested and funded facilities, identified in Appendices A and B, in order to meet the requirements of this PWS and the Service

Summary (SS). Cleaning tasks and frequencies are established in Appendix B and subject to change each ordering period in accordance with the negotiated costs.

1.4.7.2 UNSCHEDULED AND SPECIAL EVENT SERVICES (UNIT FUNDED).

For task orders containing a Funded ELIN for Unscheduled and Special Event Services the contractor may execute services directly requested by the FM for ONLY the following items:

• Cleaning before or after a conference, meeting, or other such gathering

• Cleaning in preparation for a distinguished visitor

• Carpet cleaning

For such cleanings, the contractor is to obtain confirmation in writing (email is acceptable) from parent organization FM for which the task order was issued that funds are available PRIOR to execution. The Contractor shall accomplish all cleaning tasks IAW paragraphs 1.1, 1.2, 1.3 and 1.4 as appropriate to the requirements of the unscheduled event.

For any other type of special event cleaning, direction may ONLY come from the Contracting Office or the COR. Any direction from the COR must be via email copying the contracting office and their email must include previous confirmation from the Contracting Office, otherwise Contractor must receive confirmation from the Contracting Office.

Notification from the Contracting Office may be verbal, to be followed up in writing.

Upon notification of an Unscheduled or Special Event, the contract manager shall respond within one (1) hour to meet with the authorized requestor (organizational FM or the COR) to initiate unscheduled services. Upon receiving direction from the authorized requestor, contractor personnel shall begin unscheduled work within two hours. The authorized requestor will notify the contractor as soon as a special event requirement is known, but no less than 24 hours prior to the event.

For cleanings outside of those identified in the first paragraph of this section, the contractor shall accomplish cleanings

IAW paragraphs 1.1, 1.2, 1.3 and 1.4 or other standards as may be applicable, appropriate, or determined by the

Contractor and COR/contracting office.

All Unscheduled and Special Event Services within the scope of this section will be unit funded in accordance with the negotiated price for this CLIN. Requirements not able to be covered by the hourly price of this CLIN will be purchased by Government Purchase Card IAW applicable regulations, or as separately negotiated by the Contracting Officer.

1.4.7.3 DUSTING (UNIT FUNDED).

Low dusting includes surfaces within 6 feet of the floor. High dusting includes surfaces above 6 feet up to 10 feet.

Dusted items must be free of dust, lint, cobwebs, litter, and dirt, wax build up, smudges, marks, spots, stains, film, watermarks or rings. Thoroughly cleaned and dusted from the complete surface from corner to corner and including corners, edges, sides, top, bottom of the surfaces, molding, crevices, ledges and any hardware attached. No dust streaks.

Damp wiping must be dried to provide a uniform appearance.

1.4.7.4 WINDOW/INTERIOR GLASS – WINDOW WASHING AND GLASS CLEANING (UNIT FUNDED).

Low glass cleaning includes surfaces within 6 feet of the floor. High glass cleaning includes surfaces above 6 feet up to

10 feet. All glass shall be clean and free of dirt, grime, streaks, tape, sticky substance, cobwebs, excessive moisture, smudges and prints. Glass shall not be cloudy. Surrounding walls, woodwork and trim shall be thoroughly wiped free of drippings and other watermarks. Glass items shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.7.5 METAL POLISHING (UNIT FUNDED).

Low metal polishing includes surfaces within 6 feet of the floor. High metal polishing includes surfaces above 6 feet up to 10 feet. Metal polishing may be performed by damp-wiping and drying with a suitable cloth, free of smudges, scuffs, marks streaks and film, buffed for a uniform polished appearance. However, if a uniform polished appearance is not produced, the appropriate metal polish must be used for the type of metal surface based on the manufacturer’s recommendation and industry standards.

1.4.7.6 ATRIUM CLEANING (UNIT FUNDED).

Atrium height includes surfaces 10 feet up to 35 feet. Dust all windowsills, frames, lighting fixtures, static displays, fire suppression pipes, picture frames and HVAC grilles. Clean all interior windows, glass doors, sidelights, lighting fixtures and lenses. Polish all metal recesses, decorative and functional frames.

1.4.7.7 PORTER SERVICES (UNIT FUNDED).

Porter services may be required at high-visibility facilities. Tasks will be identified on a task list and may differ by requirement. Task lists may only consist of tasks defined elsewhere in this PWS. Task Lists will be maintained separate from task orders to facilitate more rapid changes should they be necessary, but the approved task list will be identified by signature of the contracting officer and authorized contractor representative.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR FURNISHED EQUIPMENT/VEHICLES.

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L

(Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED RESTROOM SUPPLIES.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply. Paper Towels: Bi-Fold, Tri-Fold, Dispenser type. Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.5.2.1 CONTRACTOR FURNISHED RESTROOM DISPENSERS.

The Contractor shall provide, install, and replace as needed paper towel, toilet tissue and soap dispensers in serviced facilities. Faulty batteries within battery-operated automatic dispensers not installed by the custodial contractor shall be the responsibility of and provided by/replaced by the Facility occupants. If requested by the user, non-battery operated dispensers shall be installed in lieu of by the custodial contractor at no additional expense to the government.

1.5.3 MISCELLANEOUS REQUIREMENTS.

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Report fire hazards, conditions, and items in need of repair to the COR

Turn in lost and found articles to the COR

Notify COR when unauthorized or suspicious persons are seen on the premises

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present and remove once dry and safe for facility occupants to use.

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. The contractor shall complete an annual review of the Quality Control Plan and update as required Should there be any updates, a copy shall be submitted to the CO/COR prior to effective implementation. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions -

Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO)

PWS

Para

Performance Threshold (per quarter)

Method of

Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Periodic &

Verified

Customer

Complaint

a. Non-Carpeted Floors Excellent: 0 defects

b. Carpeted Floors Very Good: 1-2 defect

c. Stairways / Elevators /

Accessible Lifts Satisfactory : 3 defects

d. Walk-off Mats Marginal: 4 defects

e. Trash Removal Unsatisfactory: More than 4 defects

PO-2 - Restrooms/Locker Rooms

Cleaning Services

1.2

Customer

Complaint

a. Clean and Disinfect Excellent: 0 defects

b. Floors Very Good: 1-2 defects

c. Supplies Satisfactory : 3 defects

d. Drinking Fountains Marginal: 4 defects

e. Trash Removal

PO-3 - Periodic Cleaning

Services

1.3 inclusive

Excellent: 0 defects

Periodic &

Verified

Customer

Complaint

a. Hard Floor Maintenance Very Good: 1 defect

b. Carpet Restorative Cleaning

Satisfactory : 2 defects

Marginal: 3 defects

Unsatisfactory: More than 3

PO-4 - Quality Control 2.1

Inspection procedures are followed and documented in accordance

Excellent: 0 defects

Very Good: 1 defect with Contractor’s Quality Control

Plan (incorporated into contract after award).

Satisfactory : 2 defects Verified

Customer

Complaint Marginal: 3 defects

Unsatisfactory: More than 3

PO-5- Special Requirements

1.4

Customer

Complaint

a. Child Development Center(s) Excellent: 0 defects

b. Fitness Center Very Good: 1 defect

c. Youth Center Satisfactory : 3 defects

d. School Age Program Marginal: 4 defects

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES.

None.

3.1.1 JANITORIAL CLOSETS.

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets.

Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT.

None.

3.3 GOVERNMENT FURNISHED UTILITIES.

The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 UTILITY CONSERVATION.

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 TELEPHONE SERVICE.

None.

3.5 SECURITY, FIRE AND MEDICAL SERVICES.

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL.

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE.

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the

Contractor's facility or post office box.

4 GENERAL INFORMATION

4.1 HOURS OF OPERATION.

The contractor shall perform the services required under this contract during the hours of 0600-1830, Monday thru

Friday. The contractor is not required to perform services on Federal Holidays except as noted in 4.1.2.

4.1.1 NORMAL BASE HOURS.

Base hours of operation are 0730 to 1630, Monday through Friday. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 BASE WIDE FACILITIES, HOURS OF OPERATION.

The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift.

• Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm

• Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am

• Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00 am

4.1.2.1 BASE WIDE FACILITIES, HOURS OF OPERATION WITH SPECIAL RESTRICTIONS:

Facility

Number Facility Description Service Hours of Operation or Restrictions

303 Fitness Center All

Before or after normal duty hours. (One restroom/locker room cleaning during duty hours.)

307 School Age All

After normal duty hours

Once a Month Service: 0600

359 DCC All

Contractor shall coordinate all daily work assignments with the facility superintendent

381 CDC 1 All

After normal duty hours

Once a Month Service:

1830 – 2200, 1st Friday

1700 – 2000, 1st Saturday

382 Youth Center All

After normal duty hours

Once a Month Service:

1830 – 2200, 1st Friday

1700 – 2000, 1st Saturday

384 CDC 3 All

After normal duty hours

Once a Month Service:

1830 – 2200, 1st Friday

1700 – 2000, 1st Saturday

395 CDC 2 All

After normal duty hours

Once a Month Service:

1830 – 2200, 1st Friday

1700 – 2000, 1st Saturday

CENTCOM, SOCOM,

MARCENT All

During normal and after duty hours

Monday through Friday, 0600 – 2100 hours

4.1.3 CHILD DEVELOPMENT CENTER (CDC), HOURS OF OPERATION.

0630 to 1830 Monday through Friday.

All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. The government will notify the contractor in advance if CDC facilities will be unavailable for scheduled cleaning after normal duty hours (ex. for “Parents Night Out” or other special events.) The contractor shall resume normal cleaning right after the event. The government reserves the right to have up to 10 events per period of performance (PoP). Federal Holidays.

The following federal holidays will be observed by the contractor except where Service Contract Act specifies differently.

New Year’s Day - 1 January

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Juneteenth- June 19th

Independence Day - 4 July

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - 4th Thursday in November

Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following

Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first two day post the holiday observance or at a day and time agreed upon in writing by the government and contractor.

4.2 BASE CLOSURES.

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.3 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR

OVERSEAS COMBATANT COMMANDER.

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services

During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.4 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND VEHICLE PASSES.

The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to

Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.5 CLEANING AND RESTROOM SUPPLIES.

The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name

Manufacturer

Item use

Disposal procedures if material remains after usage

Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies. A Safety Data Sheet SDS shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use.

4.5.1 HAZARDOUS MATERIAL IDENTIFICATION.

SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the Contractor upon contract award. Failure to provide SDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.6 HAZMART.

The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to MacDill AFB or any property under the control of MacDill AFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.6.1 SPILL RESPONSE.

The Contractor will be briefed on MacDill AFB spill response procedures at the pre-performance conference. The

Contractor is responsible to report (within 24 hours) and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.7 HAZARDOUS MATERIAL/ WASTE MANAGEMENT.

The Contractor will be briefed on MacDill AFB Hazardous Material / Waste…