CTS_II_FFP_Section_C_Draft_081826.pdf

Controller Training Solutions II (CTS II)

Section C

Statement of Work

SECTION C – DESCRIPTION/SPECIFICATIONS/ WORK STATEMENT

Table of Contents C.1. Introduction

C.1.1 Background C.1.2 Scope of Services C.1.3 Location of Service Delivery

C.2. Applicable Documents C.2.1 FAA Orders, Directives and Policies C.2.2 Applicable Documents Conflict Mitigation

C.3. Government-Furnished Property (GFP) C.3.1 Government Furnished Training C.3.2 Facility Access C.3.3 Presentation Equipment C.3.4 Supplies C.3.5 Computer Hardware and Software C.3.6 Computers and Computer Networks C.3.7 Simulation Equipment

C.4. Requirements C.4.1 Transition

C.4.1.1 Transition-In Activities C.4.1.2 Transition- Out Activities/End of Contract Activity

C.4.2 Program Management C.4.2.1 FAA Academy-based Program Management C.4.2.2 Field-based Program Management C.4.2.3 Curriculum Program Management C.4.2.4 Staffing and Recruitment C.4.2.5 Training Schedule Coordination, Delivery and Resource Management C.4.2.6 Meeting Attendance C.4.2.7 Quality Control / Quality Assurance C.4.2.8 Status Reporting C.4.2.9 Program Management Reviews

C.4.3 Management, Supervision and Training Materials Administration C.4.3.1 Management and Supervision at the FAA Academy C.4.3.2 Management and Supervision at the FAA Field Facilities C.4.3.3 On Government-Site Training Materials Administration

C.4.3.3.1 Training Materials Administration at the FAA Academy C.4.4 Training Support Services

C.4.4.1 FAA Academy Training Support Services C.4.4.1.1 FAA Academy Classroom Training C.4.4.1.2 FAA Academy Simulation / Laboratory Training

C.4.4.2 ATC Facility Training Support Services C.4.4.2.1 ATC Facility Classroom Training C.4.4.2.2 ATC Facility Simulation Training Support

C.4.4.3 Human Performance and Learning Training C.4.4.4 Monitoring Student Progress and Performance C.4.4.5 Contractor Certifications

C.4.4.5.1 Obtaining Certifications C.4.4.5.2 Contractor Decertification C.4.4.5.3 Contractor Recertification

C.4.5 Training Development, Maintenance, and Revision

C.4.5.1 FAA Academy Resident Courses Major Development, Major Maintenance, and Major Revision 23 C.4.5.2 FAA Academy Resident Courses Recurring Maintenance and Revision C.4.5.3 National Curriculum Major Development, Major Maintenance, and Major Revision C.4.5.4 National Curriculum Recurring Maintenance and Revision C.4.5.5 Local and Regional Curriculum Major Development, Major Maintenance, and Major Revision 26 C.4.5.6 Local and Regional Curriculum Recurring Maintenance and Revision

C.4.6 Innovation Support

C-1

C.1. Introduction

C.1.1 Background

The Federal Aviation Administration (FAA) is responsible for ensuring that Air Traffic Control (ATC) specialists provide the flying public with a high level of safety and professionalism. A well-trained ATC workforce plays an essential role in fulfilling this responsibility.

The FAA employs more than 14,000 air traffic controllers. They work in air traffic facilities of varying sizes, safely separating more than 50,000 aircraft in the National Airspace System (NAS) each day. To provide such air traffic services, the FAA trains new air traffic control specialists and provides recurrent training to current air traffic control specialists. The FAA utilizes Contractor-provided instructional services nationwide as support to ensure these training needs are met. Contractor-provided instructional services are used at the FAA Academy in Oklahoma City, Oklahoma (OK) and at FAA ATC facilities around the United States of America. The FAA uses the Contractor’s personnel as support and reserves the right to conduct training using its own resources and personnel. The services provided are non-personal and supplemental.

C.1.2 Scope of Services The scope of the Controller Training Solutions II (CTS II) contract includes training and training program support services for the FAA’s controller training requirements. The Contractor must provide training and training related support services as required at all types and levels of ATC facilities. The Government retains responsibility for the overall management and conduct of the training program including, but not limited to, reviewing and approving candidate resumes, credentialing, and on-the-job training.

This Statement of Work (SOW) describes the tasks that must be completed by the Contractor.

These services include the following:

1. Program Management

2. Training Support at the FAA Academy and ATC Facilities including:

o Classroom Training o Simulation/Laboratory Training o Monitoring of Student Progress

3. Training Development, Maintenance, and Revision

4. Air Traffic Training Program Support

5. Administrative Support

6. Innovation Support

C.1.3 Location of Service Delivery The sites to be supported by the Contractor are set forth in Section F.7, Place of Performance and Attachment J-1, Site List. Other locations throughout the United States of America may be added as needed.

C-2

C.2. Applicable Documents

In providing the CTS II services required under this contract, the Contractor must comply with the applicable FAA Orders, Directives, and Policies listed in SOW paragraph C.2.1 or any update, successor, or replacement orders. The Contractor’s management personnel and training staff are responsible for reviewing all applicable documents and understanding their impact on the delivery of the required services. Applicable documents are subject to revision, and it is the Contractor’s responsibility to ensure that the most current version of each document is used and that new applicable documents are adopted.

C.2.1 FAA Orders, Directives and Policies

Document Type

Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Multiple Local Facility Training Orders At local facilities

FAA N/A

Federal Aviation Administration Travel Policy

Available on FAA Network only with restricted access

FAA Order 1000.37C

Air Traffic Organization Safety Management System with Change 2

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1030.3B Initial Event Response

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1050.1F Environmental Impacts: Policies and Procedures

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1110.125B

Federal Aviation Administration

(FAA)

Accountability Board

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1370.120A Section 508 Accessibility Policy

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1370.121B FAA Information Security and Privacy: Policy

Available on FAA Network only with restricted access

FAA Order 1370.121B Internet Use Policy Available on FAA Network only with restricted access

FAA Order 1370.121B Internet Access Points

Available on FAA Network only with restricted access

FAA Order 1370.121B Internet Services Available on FAA Network only with restricted access

FAA Order 1370.121B Information Systems Security

Available on FAA Network only with restricted access http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

C-3

Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Order 1370.121B

FAA Information Security and Privacy Program and Policy

FAA Order JO 1370.97 Use of Non-Federal Workstations

FAA Order JO 1370.98

ATO Information Technology (IT) Infrastructure Requirements for Non-FAA Connectivity

FAA Order 1600.1F Personnel Security Program

FAA Order 1600.25F

Federal Aviation Administration (FAA) Official Credentials and Shields

FAA Order 1900.47G

Air Traffic Control Operational Readiness and Contingency Planning

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 3000.22C

Air Traffic Organization Technical Training Management

FAA Order 3000.57B

Air Traffic Organizational Technical Operations Training and Personnel Certification Programs

FAA Order JO 3120.4S Air Traffic Technical Training

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 3120.29C Flight Deck Training Program

(FDT)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7050.1B Runway Safety Program with Change 1 and 2 http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

C-4

Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Order JO 7110.65BB Air Traffic Control Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 7110.10EE Flight Services Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 7200.20B Voluntary Safety Reporting Programs

FAA Order JO 7210.3EE Facility Operation and Administration

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 7210.37J

En Route Minimum Instrument Flight Rules (IFR) Altitude (MIA) Sector Charts

FAA Order JO 7210.55G Operational Data Reporting Requirements

FAA Order JO 7210.632A

Air Traffic Organization Occurrence Reporting including Change 1 and 2

FAA Order JO 7210.633A

Air Traffic Organization (ATO) Quality Assurance (QA) including Change 1

FAA Order JO 7210.634A

Air Traffic Organization (ATO) Quality Control

International Organization for Standardization

(ISO)

ISO

9001:2015

Quality Management System - Requirements

Public Access: https://www.iso.org

FAA Order JO 7340.2N Contractions Public Access: www.faa.gov/air_traffic/publications

FAA Order JO 7350.9GG Location Identifiers Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 7400.10G Special Use Airspace

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 7400.11J Airspace Designations and Reporting Points

FAA Order JO 7400.2R Procedures for Handling Airspace Matters http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ https://www.iso.org/ http://www.faa.gov/air_traffic/publications http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ https://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentID/1043462 https://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentID/1043462 https://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentID/1043462

C-5

Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Order JO 7610.4X Sensitive Procedures and Requirements for Special Operations

Available and will be provided upon request after award

FAA Order 7930.2T Notices to Airmen

(NOTAM)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 8000.369C Safety Management System Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order JO 8020.16E

Air Traffic Organization Aircraft Accident and Incident Notification, Investigation, and Reporting with Change 1

FAA Order 8040.4C Safety Risk Management Policy

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 8260.19K Flight Procedures and Airspace

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 8260.3G

United States Standard for Terminal Instrument Procedures

(TERPS)

FAA Order 8260.46K Departure Procedure (DP) www.faa.gov/regulations_policies/orders_notices

AC Order AC 1370.7

Use and Dissemination of Broadcast Messages at the Mike Monroney Aeronautical Center

AC Order AC 1370.9A

Mike Monroney Aeronautical Center Analog Line Policy http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices

C-6

Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

AC Order AC 1900.12D

Mike Monroney Aeronautical Center (MMAC) Emergency Management (EM)

AC Order AC 1600.27F

Procedures for Responding to Violence at the Mike Monroney Aeronautical Center (MMAC)

AC Order AC 1730.4H Bulletin Boards Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order AC 3370.6C Contract Employee Clearing Procedures

AC Order AC 3900.21J

Mike Monroney Aeronautical Center Occupational Safety and Health

AMA WI 50001 Air Traffic Technical Training

Available and will be provided upon request after award

AMA WI 50031

Technical Review for Course 50148001

Available and will be provided upon request after award

AMA WI 2

FAA Academy Training Development and Revision

AMA WI 7

Training Administration and Delivery

AMA WI 50033

En Route Contractor Certification Process

AMA WI 50034

Contractor Certification Processes for Terminal Radar, Tower and Specialized Training http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

C-7

Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

E-Learning Guide N/A

FAA Electronic Learning Management System (eLMS) Content Integration Guide

E-Learning Guide

Sharable Content Object

Reference Model

(SCORM) 1.2

(or latest)

E-Learning Style and Design Guide

C.2.2 Applicable Documents Conflict Mitigation

(a) If the requirements of this SOW and the referenced applicable documents are in conflict, this

SOW has precedence over all documents referenced herein.

(b) When FAA Orders are more prescriptive or restrictive than the corresponding Federal

Aviation Regulations, then the FAA Order takes precedence.

(c) If the Contractor identifies a potential conflict between any referenced applicable documents or sections of this SOW, the Contractor must advise the FAA Contracting Officer (CO) for resolution.

(d) If the Contractor believes that any revision to an applicable document is cause for an adjustment to the contract, the Contractor must immediately notify the CO and Contracting Officer’s Representative (COR).

C.3. Government-Furnished Property (GFP)

The Government will provide equipment and supplies for Contractor personnel as necessary to support the performance of efforts required under this SOW. The Contractor will keep a list of GFP furnished by the government. This list must include equipment type, DOT/FAA property tag number, name of person assigned to, date assigned; and if transferred to another person, date of transfer. This list will be reconciled with FAA facility GFP list as requested by such facility.

Government and Contractor personnel will jointly use facilities including classrooms and simulators. The Government will be responsible for scheduling the use of these facilities. The FAA designee at each facility will determine and supply the necessary Government-furnished property. The FAA designee at each facility will coordinate space, furnishings, and telephone service for the Contractor's government-site project management function and individual members of the Contractor's workforce for the performance of the efforts required under SOW Section C.4.4 (Training Support Services) and C.4.5 (Training Development, Maintenance, and Revision).

C-8

The Contractor must use GFP solely for purposes related to the execution of work required within the scope of the CTS II contract. The Contractor must establish and enforce procedures that: (1) safeguard, maintain oversight and control; and (2) prevent unofficial or unauthorized use of all GFP within its control.

C.3.1 Government Furnished Training As needed, the Government will provide training/familiarization on new systems and updated systems unique to the FAA operating environment to contract personnel when training/familiarization is being conducted for Government personnel. Additionally, the FAA will provide technical training if a contract position requires technical training that is only offered by the FAA. All training will be provided in accordance with Section H.9, Government- Provided Training for Contractor Personnel.

The Government is responsible for providing and delivering Instructor qualification training, Facility Instructor Training (FIT), and Basic Instructor Training (BIT) courses.

C.3.2 Facility Access The Government will provide the Contractor with access to FAA facilities where services required under this contract must be performed.

C.3.3 Presentation Equipment When needed, the Government will furnish projectors and audiovisual/presentation equipment for training purposes at Government facilities.

C.3.4 Supplies When needed, the Government will maintain and distribute all supplies and material required for normal performance of work efforts at Government facilities.

C.3.5 Computer Hardware and Software The Government will provide and maintain all computer equipment and software required to conduct the required training courses, provide controller training support, and perform other work efforts. The distribution of computer equipment and software to Contractor personnel will be determined by the Government, subject to availability and based on workload priorities as determined by the Government.

C.3.6 Computers and Computer Networks The Government maintains networks connecting computers throughout its facilities. The Government will furnish access to these computers and computer networks to Contractor personnel as needed whether on-site at a government facility or off-site. Contractor personnel must adhere to FAA policies for use of Government computers and computer networks.

C-9

C.3.7 Simulation Equipment The Government will provide the Contractor with access to simulation equipment required in the delivery of training. Simulation equipment includes both high-technology and basic ATC equipment simulators, ranging from sophisticated visual tower simulators to standard flight strip printers.

Simulation training at the FAA Academy is conducted in low, medium, and high-fidelity labs.

An example of low-fidelity is the use of a digital clock to run non-radar problems; medium-fidelity would be the use of part-task exercises in the classroom for all options; and high-fidelity is full-scale simulation utilizing actual field systems such as En Route Automation Modernization (ERAM) for En Route, Tower Simulation Systems (TSS) for air traffic control towers, Standard Terminal Automation Replacement System (STARS), or Automated Radar Terminal System Color Display (ACD) for Terminal Radar Approach Control (TRACON) facilities. This training is administered in an instructor-led simulation environment utilizing FAA Academy-prepared instructional materials. This training is focused on the correct application of ATC procedures and their application/demonstration during controlled scenarios.

The Contractor is responsible for remaining up to date on current FAA simulation equipment used at the facility where they are delivering simulation training.

C.4. Requirements

The Contractor must perform the efforts described in this SOW within the timeframes and at the locations specified in Section F of this contract. The Contractor is responsible for furnishing all items necessary to fulfill the requirements of this contract, except for those items specifically referenced as Government-furnished.

C.4.1 Transition The Contractor is responsible for ensuring a smooth transition-in from the incumbent Contractor (under the CTS contract) to the CTS II contract and transition-out from CTS II. Throughout the transition-in/transition-out periods, the Contractor must minimize interruptions or delays to work in progress that would impact the FAA’s mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the transition-in/out period.

C.4.1.1 Transition-In Activities A Transition-In Plan (CDRL 005) must be submitted within 15 days after contract award. The Transition-In Plan must include a comprehensive description of how the Contractor will transfer services from the concluding contract to full performance under CTS II, and a transition schedule that includes a description of the sequence of activities from contract award through the full implementation of the contract services. The Contractor must identify associated risks, issues, and risk mitigation strategies. Contract transition will take place over three months, culminating in a one-day full contract change over from the previous contract CTS to CTS II, in order to maintain continuity of services. The Government reserves the right to shorten or extend this transition-in period.

C-10

C.4.1.2 Transition- Out Activities/End of Contract Activity The Contractor must recognize that the services under this contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another Contractor, may continue them. The Contractor must provide a Transition-Out Plan (CDRL 006) no later than 120 days prior to contract expiration.

The Contractor must furnish transition-out services 90 days prior to contract expiration while continuing to fully provide the services required under the CTS II Contract. Transition out services may include, but are not limited to:

• Assist with knowledge transfer to the incoming service provider

• Deliver necessary personnel records, and all Contractor-maintained, Government-owned, documentation, developed or maintained under CTS II to the FAA, as requested by the

CO.

• Return Government Furnished Property (GFP) in accordance with CO instructions.

C.4.2 Program Management The Contractor must provide and manage all Contractor personnel and resources necessary to perform the required controller training services. As ordered by CLIN x0A the Contractor must establish and maintain a Program Management Organization (PMO) located at the Contractor’s facility to manage all Contractor resources, personnel, subcontractors, and activities involved in the delivery of required support as defined in this SOW. The Contractor must designate a Program Manager (PM). The PM will be responsible for the overall performance of the contract and must be able to travel as required. In the event that the PM is not available, the Contractor must designate one of the three Deputy Program Managers (Deputy PMs), the Deputy Curriculum PM, the Deputy Field PM, or the Deputy Academy PM, to perform the PM duties during the absence. The Contractor’s PM and Deputy PMs are considered to be Key Personnel as described in Section H.5. The PM and Deputy PMs must possess the skills to meet the requirements listed for Key Personnel in Attachment J-2, Minimum Personnel Qualifications.

The Deputy Curriculum PM and Deputy Field PM must be available to travel to locations across the United States of America as required to support management of the CTS II program and engagement with the FAA CTS II Program Office. The Deputy Academy PM must be located in Oklahoma City, OK.

The Contractor’s PMO is responsible for performing all start-up activities required to support the Government’s transition from CTS including but not limited to: (i) staffing actions and personnel certifications required to perform work efforts as ordered; (ii) migration to CTS II-specific business processes for ordering and invoicing, and (iii) implementation of Government-provided tools and processes to support the scheduling of training delivery, contract administration, and other functions as applicable.

The PM must be the Contractor’s official representative for the technical and administrative performance of all the services required under this contract. The PM will serve as the Contractor’s focal point for interactions with the Government’s Program Office for CTS II. The PM must keep the Government’s Program Office PM and COR informed of any issues that could

C-11 adversely affect the performance of the required work efforts and make recommendations for resolution. The PM must ensure that all required Contractor resources are available and sufficient, both in terms of the quantity of resources and their qualifications, to successfully perform all the tasks required in the SOW. The PM must establish and maintain clear, effective lines of authority, coordination, communication, and accountability for contract-wide work efforts. Day-to-day management and oversight of Contractor personnel at the FAA Academy will be provided by the Deputy Academy PM as described in C.4.2.1. The Deputy Field PM will provide day-to-day management and oversight of Contractor personnel at the FAA Field Facilities as described in C.4.2.2. The Deputy Curriculum PM will provide day-to-day management and oversight of the curriculum maintenance and enhancement activities as described in C.4.2.3.

The Contractor must prepare and submit a comprehensive Program Management Plan (PMP) (CDRL 002) describing their approach to managing controller training support in accordance with the contract.

The Contractor’s PMO must support the work efforts defined in the subparagraphs C.4.2.1 through C.4.2.9.

C.4.2.1 FAA Academy-based Program Management In support of all work efforts defined in C.4.4.1 FAA Academy Training Support Services, the Contractor must maintain program management staff at the FAA Academy in Oklahoma City, OK to manage all Contractor resources, personnel, subcontractors, and activities involved in the delivery of controller training services and other required support at the FAA Academy.

The Contractor must furnish a Deputy Academy PM who is located at the FAA Academy and is responsible for providing oversight and management of all contract personnel employed in direct support of this contract at the FAA Academy. The Deputy Academy PM must be the Contractor’s official representative for the technical and administrative performance of all services performed at the FAA Academy. The Contractor’s Deputy Academy PM must possess the skills to meet the requirements listed for key personnel in Attachment J-2. The Deputy Academy PM must be the focal point for all administrative questions and issues that arise related to support to the FAA Academy and must serve as the primary contact through which communications, work assignments, and technical directions flow between FAA Academy staff and the Contractor.

The Contractor’s FAA Academy-based Program Management staff are responsible for coordinating all start-up activities required at the FAA Academy to support the Government’s transition from the CTS contract including but not limited to (i) staffing actions and personnel certifications required to perform FA Academy-based work efforts as ordered; (ii) migration to CTS II-specific business processes for ordering and invoicing, and (iii) implementation of Government-provided tools and processes to support contract administration and other functions as applicable.

The Contractor’s FAA Academy-based Program Management function is responsible for the implementation and execution of Quality Control / Quality Assurance (QC/QA) systems and

C-12 processes at the FAA Academy in accordance with the Government-approved Quality Management Plan (QMP) (CDRL 003). The Contractor’s FAA Academy-based Program Management function also must support all work efforts defined in C.4.2 Program Management as they apply to FAA Academy-based activities.

The Contractor’s FAA Academy-based Program Management function is responsible for providing a weekly FAA Academy Requirements and Staffing Report and Academy Instructor Staffing Status Report in accordance with the Government provided templates (CDRL 007 and CDRL 012). The Deputy Academy PM must upload the FAA Academy Requirements and Staffing Report and FAA Academy Instructor Staffing Status Report into the CTS II Management Database (CDRL 011).

C.4.2.2 Field-based Program Management In support of all work efforts defined in C.4.4.2 Facility Training Support Services, the Contractor must provide qualified and certified technical staff and an administrative workforce as training support for ATC facilities.

The Contractor must furnish a Deputy Field PM who is responsible for overseeing and managing all contract personnel employed in direct support of this contract at the FAA Field Facilities. The Deputy Field PM is the Contractor’s official representative for the technical and administrative performance of all services performed at the FAA Field Facilities. The Contractor’s Deputy Field PM must possess the skills to meet the requirements listed for key personnel in Attachment J-2.

The Deputy Field PM must be the focal point for all administrative questions and issues that arise related to support to the Field facilities and must serve as the primary contact through which communications, work assignments, and technical directions flow between FAA Field staff and the Contractor.

The Contractor’s Field Program Management staff are responsible for coordinating all start-up activities required at the FAA Field Facilities to support the Government’s transition from the CTS contract including but not limited to (i) staffing actions and personnel certifications required to perform Facility-based work efforts as ordered and (ii) implementing Government-provided tools and processes to support contract administration and other functions as applicable. The Contractor’s Field Program Management function also must support all work efforts defined in C.4.2 Program Management and C.4.4.2 ATC Facility Training Support Services as they apply to FAA Field Facilities.

The Contractor’s Field-based Program Management function is responsible for the implementation and execution of Quality Control / Quality Assurance (QC/QA) systems and processes at Field sites in accordance with the Government-approved Quality Management Plan (QMP) (CDRL 003). The Contractor’s field-based Program Management function also must support all work efforts defined in C.4.2 Program Management as they apply to Field-based activities.

This individual must be available to travel to locations across the United States of America as required to support management of the Field training staff and engagement with the FAA CTS II Program Office.

C-13

C.4.2.3 Curriculum Program Management In support of all work efforts defined in C.4.5 Training Development, Maintenance, and Revision, the Contractor must provide qualified technical staff and an administrative workforce to support the development and maintenance of instructional content.

The Contractor must furnish a Deputy Curriculum PM, responsible for providing oversight and managing all contract personnel employed in direct support of this contract as it relates to all training curriculum development, maintenance and revision. The Deputy Curriculum PM is the Contractor’s official representative for the technical and administrative performance of all services performed relating to curriculum. The Contractor’s Deputy Curriculum PM must possess the skills to meet the requirements listed for key personnel in Attachment J-2. The Deputy Curriculum PM must be the focal point for all administrative questions and issues that arise related to support to curriculum and must serve as the primary contact through which communications, work assignments, and technical directions flow between FAA staff and the Contractor.

This individual must be available to travel to locations across the United States of America as required to support management of the Field training staff and engagement with the FAA CTS II Program Office.

The Contractor’s Curriculum Program Management staff are responsible for coordinating all activities required for curriculum development, maintenance and revision to support the Government’s transition from the CTS contract including but not limited to (i) staffing actions required to perform work efforts as ordered and (ii) implementing Government-provided tools and processes to support contract administration and other functions as applicable. The Contractor’s Curriculum Program Management function also must support all work efforts defined in C.4.5 Training Development, Maintenance, and Revision.

The Contractor’s Curriculum Program Management function is responsible for the implementation and execution of Quality Control / Quality Assurance (QC/QA) systems and processes related to curriculum support activities in accordance with the Government-approved Quality Management Plan (QMP) (CDRL 003).

C.4.2.4 Staffing and Recruitment The Contractor must recruit and staff qualified personnel to perform the efforts required under this contract in accordance with the Government-approved PMP (CDRL 002). Qualified personnel must be submitted using the Personnel Resume Submission template (CDRL 010) and uploaded into the CTS II Management Database (CDRL 011).

C.4.2.5 Training Schedule Coordination, Delivery and Resource Management The Government will provide a monthly schedule to the Contractor for delivery of training and other government-site support services during the following month’s period of performance. The Contractor must support the development of training schedules by coordinating with the FAA designee for specific locations, as requested by the FAA. The Contractor must deliver training

C-14 and government-site support services as outlined in the monthly schedule in accordance with Section F.8, Schedule/Delivery of Training and Other Government-Site Support Services. The Contractor must assign and provide the required resources to ensure on-time start and completion of training in accordance with the schedule.

The FAA will issue one-month schedules at least three business days prior to the start of the calendar month in which training will be delivered. The schedules, will be submitted to the Contractor as an output from a Government-owned contract management system. Each schedule will provide detailed requirements for Contractor performance as well as identify the various type of training to be delivered under the specific task order, including but not limited to the following information:

• Service Area

• District

• Facility

• Activity Category

• Course

• Training Type

• Stage

• Start Date

• End Date

• CLIN

• Labor Category

• Labor Hours

The Contractor must coordinate any Contractor-initiated changes to the schedule with the Government FAA designee for the affected locations. The Contractor must accommodate Government-initiated modifications to the schedule in accordance with Section F.8.

The Contractor must identify risks to the successful completion of scheduled training events and implement mitigation strategies to ensure that training objectives are met. All risks and mitigation strategies must be detailed in the Monthly Status Report (CDRL 004). The Monthly Status Report must be uploaded into the CTS II Management Database (CDRL 011).

C.4.2.6 Meeting Attendance As requested by the CO or COR and given reasonable notice, the Contractor must participate in technical or programmatic meetings at Government-designated facilities and/or the Contractor’s facilities. The Government will indicate whether participation must be in-person or whether participation may be via teleconference or virtual attendance. This determination will be made depending on the nature and circumstances of the meeting in advance. The personnel representing the Contractor must have the requisite knowledge and skills to discuss the topics identified on the meeting agenda. As requested by the Government, the Contractor must prepare and submit agendas, presentation materials for meetings and reviews including meeting minutes (CDRL 0001). Support of meetings includes the Contractor’s conduct of the Post Award Conference per Section F.5.

C-15

C.4.2.7 Quality Control / Quality Assurance The Contractor’s PMO must include a QC/QA function that is responsible for assessing and maintaining the quality of services and products provided under this contract. The Contractor must prepare and submit a Quality Management Plan (QMP) (CDRL 003) that describes the QC/QA systems and processes that will be used to measure and ensure the quality of CTS II services and products. A finalized QC/QA plan is required within thirty (30) days after award.

QC/QA must be completed in accordance with applicable FAA orders and policies referenced in Section C.2.1. The Contractor must implement and maintain QC/QA systems and processes that comply with the Government-approved QMP.

The Contractor’s quality measurements metrics must include, but are not necessarily limited to:

• Timeliness of recruitment of personnel and staffing of open positions

• Accuracy and completeness of Contractor-entered records in the FAA’s national training database

• Timeliness of certification of newly hired instructors and Remote Pilot Operators (RPOs)

• Performance of instructors and RPOs in classroom and simulation lab environments

• Completeness of feedback on student performance and quality of student evaluations

• Quality of course materials developed, maintained, and/or revised by the Contractor

The Contractor must analyze the quality measurements, advise the Government when deficiencies and negative trends are identified, and provide the Government with a plan to improve quality in those areas in the Monthly Status Report (CDRL 004) The Contractor must take corrective action to improve on identified QC/QA metrics based on the plans provided in

(CDRL 003).

C-16

C.4.2.8 Status Reporting The Contractor must respond to requests from Government points-of-contact via electronic mail (e-mail) or verbally, as applicable, regarding the status of Contractor-provided services and any issues affecting the delivery of services ordered under this contract. All responses must be documented via e-mail or in the CTS II Contract Management Database (CDRL 011).

The Contractor must provide Monthly Status Reports (CDRL 004) that: (1) summarize the services delivered the previous reporting period, including the current status of major events and milestones, (2) identify cumulative totals for the Government fiscal year to date, (3) document the metrics collected per the Quality Management Plan (CDRL 003), and (4) provide any risks being tracked from previous months or identified within this month and mitigation approaches, the Contractor’s analysis of those metrics, and any associated conclusions or recommendations.

The Contractor must develop and maintain a CTS II Management Database that provides government access to all documents, deliveries and information used to manage the CTS II contract (CDRL 011). This will be a contractor developed database, hosted on contractor servers, that is accessible to FAA staff. The online database must have the ability look ahead three (3) months and look back one (1) month and must have the capacity to export reports upon Government request. The FAA reserves the right to request additional documents or deliverables to be maintained within the CTS II Management Database as they are identified over the period of performance of CTS II.

C.4.2.9 Program Management Reviews The Contractor must conduct quarterly Contract-wide Program Management Reviews (PMRs) at a location specified in paragraph F.7, Place of Performance, which summarizes the following on a contract-wide basis:

• the Contractor’s accomplishments since the previous review

• the Contractor’s plans for the next 90 days

• quarterly and year-to-date metrics summarizing the support services provided

• the financial status of the program

• any risks, issues, and concerns that should be brought to the Government’s attention

• recommended actions to mitigate any risks, issues and concerns that are identified

The Contractor must provide the Government with a final electronic copy of all presentation materials for the PMRs three business days prior to the PMR.

C.4.3 Management, Supervision and Training Materials Administration The Contractor must provide management and supervision of Contractor personnel who are at Government-site facilities or at a non-government-site performing the work efforts under the scope of SOW paragraph C.4.4, Training Support Services.

C-17

The Contractor must provide support to assist in developing and carrying out training strategy, processes, and studies in areas relating to or affecting Air Traffic training and overall program management of the FAA’s Air Traffic Training program listed in Sections C.4.4.1 through C.4.4.3.

C.4.3.1 Management and Supervision at the FAA Academy For Contractor personnel assigned to the FAA Academy where there is a continuous and significant Contractor presence, the Contractor managers/supervisors must be available at the government-site with the Contractor personnel providing the training support services and government-site administrative support. The Government may order support based on applicable hourly rates.

C.4.3.2 Management and Supervision at the FAA Field Facilities The Government may require government-site Contractor management/supervision at FAA facilities where there is a continuous and significant Contractor presence. At these facilities, the Contractor managers/supervisors must be at the government-site with the Contractor personnel providing training support services and government-site administrative support. The Government may order support based on the applicable hourly rates.

For ATC facilities where Contractor personnel are only at a government-site on an as-scheduled basis or as otherwise determined by the Government, the Contractor’s managers/supervisors are not required to be co-located with the Contractor personnel providing the training support services and government-site administrative support. This non-government-site management/supervisory support may also be ordered based on the applicable hourly rates.

C.4.3.3 On Government-Site Training Materials Administration These requirements apply to work efforts at FAA Field locations and work efforts at the FAA Academy. Contractor personnel who are at a government-site providing the Training Support Services defined in SOW paragraph C.4.5, Training Support Services, must provide supplemental support to the administration of the FAA’s training program by performing activities that include but are not limited to:

• Coordinate training activities

• Obtain Government-required certifications

• Prepare training-related correspondence

• Prepare training-related briefing items and presentations (e.g., PowerPoint slides, interactive maps, videos, etc.) for internal (FAA) and external (non-FAA) groups

• Provide facility tours and presentations to community organizations (e.g., aviation career days)

• Register new students

• Distribute training materials

• Provide classroom and laboratory preparation and logistics

• Document meeting attendance for the preparation of training sessions

• Complete and process training and proficiency records and reports as defined by FAA

Order JO 3120.4S

C-18

• Assist in managing the paperwork associated with flight deck training as outlined in FAA Order JO 3120.29C

• Monitor operational positions to maintain awareness

• Assist in updating local training directives

• Complete tasks related to report generation and data entry using electronic systems including, but not limited to eLMS, Comprehensive Electronic Data Analysis and Reporting (CEDAR), MS Teams, and National Training Database (NTD) at each facility

• Review voice tapes to provide performance feedback related to training

• Other student services

C.4.3.3.1 Training Materials Administration at the FAA Academy

In addition to providing government-site Training Materials Administration Support as defined in Section C.4.3.3, the Contractor must provide FAA Academy-specific Training Materials Administration Support, to include but not limited to:

• Support pre-attendance coordination with students

• Prepare and distribute welcome packets

• Register new students

• Distribute training materials

• Other student services

C.4.4 Training Support Services All training and instructional support services must be performed in accordance with FAA Order JO 3120.4S, Air Traffic Technical Training, and in accordance with other applicable FAA Orders, Directives, and Standards referenced in Section C.2.1. The Contractor must provide qualified instructors and training program support service staff to conduct and administer all tasks required under this SOW. All instructors and training support services staff must meet the minimum personnel qualifications listed in Attachment J-2 for the applicable labor category and must obtain the appropriate FAA certifications in accordance with Attachment J-2 Appendix A, Contractor Certification Requirements.

The FAA Academy and field facilities have different training needs based on the type of training performed at each location. The FAA Academy provides more generalized initial ATC training as a foundation to newly hired or newly placed developmentals to prepare them for field training.

ATC Facilities require location-specific training to certify air traffic specialists at each individual site.

The Contractor must support all designated FAA training courses, including specialized staff training courses as identified by the COR. The Contractor must transition to new training materials and delivery systems as they are implemented by the Government in accordance with SOW Section C.3.1, Government Furnished Training.

The Contractor must administer training using Government-furnished items including but not limited to:

• Lectures

• presentation materials

C-19

• Part-task training

• Computer-Based Instruction (CBI)

• eLMS

• Learning Content Management System (LCMS)

• Learning and Simulation equipment

The Contractor must ensure that the most current versions of FAA training courses and lesson plans are used in the training.

C.4.4.1 FAA Academy Training Support Services The Contractor must provide training support services and related support to fulfill the FAA Academy’s training requirements for the courses listed in Attachment J-3, FAA Academy Course Descriptions. These training support services will be performed at a government-site at the FAA Academy. These courses may also be taught at field site locations, to be determined by the government.

The Contractor must ensure that the minimum staffing levels required for the conduct of each course are met daily for each functional role identified in Attachment J-2. Scheduling should be planned with the intent of maintaining the same instructor in the same class. The Contractor must also ensure continuity of instructor personnel assigned to specific course offerings, in other words, once instructor personnel are assigned to a course offering, they must continue to support the course through its completion on the days their support is required per the course schedule. If a change to the assigned instructor must be made, then it must be approved by the FAA.

The scope of training support services required at the FAA Academy is defined in the following subparagraphs. The Government may order this support based on the applicable hourly labor rates.

C.4.4.1.1 FAA Academy Classroom Training The Contractor must provide FAA-certified instructors, including Lead and Assistant-Lead (A- Lead) Instructors, Adult Educators, and Teaching Assistants, to the FAA Academy at the appropriate date(s), time(s) and location(s) as required by the Government per section C.4.2.5 Training Schedule Coordination, Delivery and Resource Management (also see Attachment J-2 Appendix A, Contractor Certification Requirements). A Lead Instructor teaches the classroom portion of a course and oversees the training that occurs in the lab (if applicable). The Contractor must provide training support, including classroom preparation and instruction, laboratory preparation and instruction, classroom observation (includes observing student activity), and classroom administration. The Contractor must follow instructional program guides, courseware and lesson plan materials, laboratory guidelines, branch directives, and other tools the FAA Academy has been directed to deliver training.

C.4.4.1.2 FAA Academy Simulation / Laboratory Training The Contractor must provide FAA-certified instructors to conduct simulation/laboratory training at the FAA Academy at the date(s), time(s) and location(s) as required by the Government per Section C.4.2.5 Training Schedule Coordination, Delivery and Resource Management.

C-20

The Contractor must provide RPOs and Radar Simulator Operators (RSOs) to the FAA Academy at the date(s), time(s) and location(s) as required by the Government to support the conduct of simulation/laboratory training.

The Contractor must provide Lab Managers to facilitate simulation/laboratory training at the FAA Academy at the date(s), time(s) and location(s) as required by the Government per Section C.4.2.5 Training Schedule Coordination, Delivery and Resource Management.

The Contractor’s instructors must conduct individual student debriefing sessions after each training session for the purpose of providing constructive feedback, which includes identifying strengths, areas needing improvement, and suggested methods for improvement. The Contractor’s instructors must also document the feedback using the Government Owned, FAA-approved record retention system. The Contractor must then provide the feedback and recommendations for improvement to the FAA designee.

If an FAA student is unable to…