CTS II Market Survey - Attachment A - Statement of Work_Final.pdf

Controller Training Solutions II (CTS II)

Section C

Statement of Work

693KA8-2X-R-XXXXX

PART I – THE SCHEDULE

SECTION C – DESCRIPTION/SPECIFICATIONS/ WORK STATEMENT

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Table of Contents C.1 Introduction

C.1.1 Background C.1.2 Scope of Services C.1.3 Location of Service Delivery

C.2 Applicable Documents C.2.1 FAA Orders, Directives and Policies C.2.2 Applicable Documents Conflict Mitigation

C.3 Government-Furnished Items C.3.1 Government-Furnished Training C.3.2 Facility Access C.3.3 Presentation Equipment C.3.4 Supplies C.3.5 Computer Hardware and Software C.3.6 Computers and Computer Networks C.3.7 Simulation Equipment

C.4 Requirements C.4.1 Transition

C.4.1.1 Transition-In- Activities C.4.1.2 Transition-Out Activities / End of Contract Activity

C.4.2 Program Management C.4.2.1 Academy-based Program Management C.4.2.2 Field Program Management C.4.2.3 Staffing and Recruitment C.4.2.4 Training Schedule Coordination, Delivery, and Resource Management C.4.2.5 Meeting Attendance C.4.2.6 Quality Control / Quality Assurance C.4.2.7 Status Reporting C.4.2.8 Program Management Reviews

C.4.3 Management, Supervision, and Training Materials Administration C.4.3.1 Management and Supervision at the FAA Academy C.4.3.2 Management and Supervision at the FAA Field Facilities C.4.3.3 Government-Site Training Materials Administration

C.4.3.3.1 Training Materials Administration at the FAA Academy C.4.4 Training Support Services

C.4.4.1 FAA Academy Training Support Services C.4.4.1.1 FAA Academy Classroom Training C.4.4.1.2 FAA Academy Simulation / Laboratory Training

C.4.4.2 ATC Facility Training Support Services C.4.4.2.1 ATC Facility Classroom Training C.4.4.2.2 ATC Facility Simulation Training Support

C.4.4.3 Human Performance and Learning Training C.4.4.4 Monitoring Student Progress and Performance C.4.4.5 Contractor Certifications

C.4.4.5.1 Obtaining Certifications

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C.4.4.5.2 Contractor Decertification C.4.4.5.3 Contractor Recertifcations

C.4.5 Training Development, Maintenance, and Revision C.4.5.1 Academy resident courses Major Development, Major Maintenance, and Major Revision 21 C.4.5.2 Academy Resident Courses Recurring Maintenance and Revision C.4.5.3 National Curriculum Major Development, Major Maintenance, and Major Revision 22 C.4.5.4 National Curriculum Recurring Maintenance and Revision C.4.5.5 Local and Regional Curriculum Major Development, Major Maintenance, and Major Revision C.4.5.6 Local and Regional Curriculum Recurring Maintenance and Revision

C.4.6 Innovation Support

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C.1. Introduction

C.1.1. Background The Federal Aviation Administration (FAA) is responsible for ensuring that Air Traffic Control (ATC) specialists provide the flying public with a high level of safety and professionalism. A well-trained ATC workforce plays an essential role in fulfilling this responsibility.

The FAA employs more than 14,000 air traffic controllers. They work in air traffic facilities of varying sizes, safely separating more than 50,000 aircraft in the National Airspace System (NAS) daily. The FAA trains new air traffic control specialists to provide such air traffic services and provides recurrent training to current air traffic control specialists. The FAA utilizes contractor-provided instructional services nationwide to ensure these training needs are met.

Contractor-provided instructional services are used at the FAA Academy in Oklahoma City, Oklahoma (OK), and at FAA ATC facilities around the United States of America. The FAA uses the Contractor’s personnel as support and reserves the right to conduct training using its own resources and personnel. The services provided are non-personal and supplemental.

C.1.2. Scope of Services The scope of the Controller Training Solutions II (CTS II) contract includes training and training program support services for the FAA’s controller training requirements. The Contractor must provide training and training-related support services as required at all types and levels of ATC facilities. The Government retains responsibility for the overall management and conduct of the training program, including, but not limited to, recruiting and hiring candidates, credentialing, and on-the-job training.

This Statement of Work (SOW) describes the tasks that the Contractor must complete. These services include the following:

1. Program Management

2. Training Support at the FAA Academy and ATC Facilities including:

o Classroom Training o Simulation/Laboratory Training o Monitoring of Student Progress

3. Training Development, Maintenance, and Revision

4. Air Traffic Training Program Support

5. Administrative Support

6. Innovation Support

C.1.3. Location of Service Delivery The sites to be supported by the Contractor are set forth in Section F.7, Place of Performance, and Attachment J-1, Site List. Other locations throughout the United States of America may be added as needed.

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C.2. Applicable Documents

In providing the CTS II services required under this contract, the Contractor must comply with the applicable FAA orders, directives, and policies listed in SOW paragraph C.2.1. The Contractor’s management personnel and training staff are responsible for reviewing all relevant documents and understanding their impact on the delivery of the required services. Applicable documents are subject to revision, and it is the Contractor’s responsibility to ensure that the most current version of each document is used and that new applicable documents are adopted.

C.2.1. FAA Orders, Directives and Policies

Document Type Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Order 1600.25F FAA Official Credentials

Available on FAA Network only with restricted access

FAA Multiple Local Facility Training Orders

At local facilities

FAA N/A

Federal Aviation Administration Travel Policy

Available on FAA Network only with restricted access

FAA Order 1030.3B Initial Event Response

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1110.125B Accountability Board

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1370.120 ADA Section Requirements

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 1370.121B

Protecting Personally Identifiable Information (PII)

Available on FAA Network only with restricted access to be provided after contract award

FAA Order 1370.121B Internet Use Policy

Available on FAA Network only with restricted access

FAA Order 1370.121B Internet Access Points

Available on FAA Network only with restricted access

FAA Order 1370.121B Internet Services Available on FAA Network only with restricted access

FAA Order 1370.121B Information Systems Security

Available on FAA Network only with restricted access

FAA Order 1370.121B

FAA Information Security and Privacy Program and Policy

Available on FAA Network only with restricted access http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

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Type Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Order 1370.97 ATO Use of Non-Federal Workstations

Available on FAA Network only with restricted access

FAA Order 1370.98 Non-FAA Connectivity

Available on FAA Network only with restricted access

FAA Order 1600.1E Personnel Security Program

Available on FAA Network only with restricted access

FAA Order 1900.47G

Air Traffic Organization Operational Contingency Plan

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3000.22C

Air Traffic Organization Outcomes-Based Technical Training

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3000.57B

Air Traffic Organizational Technical Operations Training and Personnel Certification Programs

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3120.4S Air Traffic Technical Training

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 3120.29C Flight Deck Training Program (FDT)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order FAA-STD-028C Contract Training Program

Available and can be provided at CO's discretion

FAA Order 7050.1B Runway Safety Program

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7110.65AA Air Traffic Control

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7110.10DD Flight Services Public Access:

www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

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Type Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Order 7200.20B

Voluntary Safety Reporting Programs

(VSRP)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.3DD Facility Operation and Administration

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.37J

En Route Minimum Instrument Flight Rules (IFR) Altitude (MIA) Sector Charts

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.55G Operational Data Reporting Requirements

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.632A

Air Traffic Organization Occurrence Reporting

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.633A

Air Traffic Organization Quality Assurance Program (QAP)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7210.634A

Air Traffic Organization (ATO) Quality Control

Public Access:

www.faa.gov/regulations_policies/orders_notices/

International Organization for Standardization

(ISO)

ISO 9001:2015 Quality Management

System - Requirements

Public Access: https://www.iso.org

FAA Order 7340.2N Contractions Public Access:

www.faa.gov/air_traffic/publications

FAA Order 7350.9GG Location Identifiers

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7400.10F Special Use Airspace

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 7400.11J Airspace Designations and Reporting Points

Public Access:

www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ https://www.iso.org/ http://www.faa.gov/air_traffic/publications http://www.faa.gov/regulations_policies/orders_notices/

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Type Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

FAA Order 7610.4U Special Operations

Available on FAA Network only with restricted access

FAA Order 7930.2T Notices to Airmen

(NOTAM)

Public Access:

www.faa.gov/regulations_policies/orders_notices/

FAA Order 8020.16E

Air Traffic Organization Aircraft Accident and Incident Notification, Investigation, and Reporting

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1370.7

Use and Dissemination of Broadcast Messages at the

MMAC

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1370.9A MMAC Analog Line Policy

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1900.12C

MMAC

Emergency Operations Plan

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1600.27F

Procedures for Handling Violence at the

MMAC

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 1730.4H Bulletin Boards Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 3370.6C

Contract Employee Clearing Procedures

Public Access:

www.faa.gov/regulations_policies/orders_notices/

AC Order 3900.21J

MMAC

Occupational Safety and Health Program

Available on FAA Network only with restricted access

AMA WI 50001

Air Traffic Technical Training

Available and can be provided at CO's discretion http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/ http://www.faa.gov/regulations_policies/orders_notices/

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Type Current Order No. Title

Location (Link is to main landing page where the Order can be searched).

AMA WI 50031

Technical Review for Course 50148001

Available and can be provided at CO's discretion

AMA WI 2

FAA Academy Training Development and Revision

Available and can be provided at CO's discretion

AMA WI 7

Training Administration and Delivery

Available and can be provided at CO's discretion

AMA WI 50033

En Route Contractor Certification Process

Available and can be provided at CO's discretion

AMA WI 50034

Contractor Certification Processes for Terminal Radar, Tower, and Specialized Training

Available and can be provided at CO's discretion

FAA Order 1600.72A Industrial Security Program

Public Access:

www.faa.gov/regulations_policies/orders_notices/

E-Learning Guide N/A

FAA Electronic Learning Management System (eLMS) Content Integration Guide

Available and can be provided at CO's discretion

FAA Order 1370.120 ADA Section Requirements

Public Access:

www.faa.gov/regulations_policies/orders_notices/

E-Leaning Guide

SCORM 1.2(or latest)

E-Leaning Style and Design Guide

Available and can be provided at CO's discretion

C.2.2. Applicable Documents Conflict Mitigation

(a) If the requirements of this SOW and the referenced applicable documents conflict, this SOW has precedence over all documents referenced herein.

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(b) If the Contractor identifies a potential conflict between any referenced applicable documents or sections of this SOW, the Contractor must advise the FAA Contracting Officer (CO) for resolution.

(c) If the Contractor believes that any revision to an applicable document is cause for an adjustment to the contract, the Contractor must immediately notify the CO and Contracting Officer’s Representative (COR).

C.3. Government-Furnished Property (GFP)

The Government will furnish the facilities, course materials, and supplies (e.g., paper, pencils, pens, marking pens, binders, audio-visual materials, and other GFP considered reasonably necessary) for the conduct of the CTS II services identified within this SOW. Government and Contractor personnel will jointly use facilities, including classrooms and simulators. The Government will be responsible for scheduling the use of these facilities. The FAA designee at each facility will determine and supply the necessary Government-furnished property.

The FAA designee at each facility will coordinate space, furnishings, and telephone service for the Contractor's Government-site project management function and individual members of the Contractor's workforce in performing the efforts required under SOW Sections C.4.3 (Management, Supervision and Training Materials Administration) and C.4.4 (Training Support Services).

The Government will provide equipment and supplies for Contractor personnel as necessary to support the performance of efforts required under this SOW. Items for non-Government-site personnel will be distributed per the process outlined in Attachment J-10, Property Management Process, and tracked at the contract level via Attachment J-11, Government Furnished Items.

The Contractor must use GFP solely to execute work required within the scope of the CTS II contract. The Contractor must establish and enforce procedures that: (1) safeguard, maintain oversight and control; and (2) prevent unofficial or unauthorized use of all GFP within its control.

If the Contractor requires GFP beyond those that can reasonably be furnished by the facilities described above, the Contractor must submit a GFP request to the COR for approval.

C.3.1 Government-Furnished Training As needed, the Government will provide contract personnel with training/familiarization on new systems and updated systems unique to the FAA operating environment when training/familiarization is being conducted for Government personnel. Additionally, the FAA will provide technical training if a contract position requires technical training that is only offered by the FAA. All training will be provided following Section H.9, Government-Provided Training for Contractor Personnel.

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The Government is responsible for providing and delivering Instructor qualification training, Facility Instructor Training (FIT), and Basic Instructor Training (BIT) courses.

C.3.2 Facility Access The Government will provide the Contractor access to FAA facilities where services required under this contract must be performed.

C.3.3. Presentation Equipment When needed, the Government will furnish projectors and audiovisual/presentation equipment for training at Government facilities.

C.3.4. Supplies As needed, the Government will maintain and distribute all supplies and materials required for the expected performance of work efforts at Government facilities.

C.3.5. Computer Hardware and Software The Government will provide and maintain all computer equipment and software required to conduct training courses, provide controller training support, and perform other work efforts.

The Government will determine the distribution of computer equipment and software to Contractor personnel, subject to availability and based on workload priorities as determined by the Government.

C.3.6. Computers and Computer Networks The Government maintains networks connecting computers throughout its facilities. The Government will provide contractor personnel access to these computers and computer networks as needed. Contractor personnel must adhere to FAA policies for using Government computers and computer networks.

C.3.7. Simulation Equipment The Government will provide the Contractor access to simulation equipment required to deliver training. Simulation equipment includes high-technology and basic ATC equipment simulators, ranging from sophisticated visual tower simulators to standard flight strip printers.

Simulation training at the FAA Academy is conducted in low, medium, and high-fidelity labs.

An example of low-fidelity is the use of a digital clock to run non-radar problems; medium-fidelity would be the use of part-task exercises in the classroom for all options; and high-fidelity is full-scale simulation utilizing actual field systems such as En Route Automation Modernization (ERAM) for En Route, Tower Simulation Systems (TSS) for air traffic control towers, Standard Terminal Automation Replacement System (STARS), or Automated Radar Terminal System Color Display (ACD) for Terminal Radar Approach Control (TRACON) facilities. This training is administered in an instructor-led simulation environment utilizing FAA

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Academy-prepared instructional materials. This training is focused on the correct application of ATC procedures and their application/demonstration during controlled scenarios.

The Contractor is responsible for staying current with the FAA simulation equipment used at the facility where they deliver simulation training.

C.4. Requirements

The Contractor must perform the efforts described in this SOW within the timeframes and at the locations specified in Section F. The Contractor is responsible for furnishing all items necessary to fulfill the requirements of this contract, except for those items referenced explicitly as Government-furnished.

C.4.1. Transition The Contractor is responsible for ensuring a smooth transition from the incumbent contractor (under the CTS contract) to the CTS II contract and transition out from CTS II. Throughout the transition-in/transition-out periods, the Contractor must minimize interruptions or delays to work in progress that would impact the FAA’s mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the transition-in/out periods.

C.4.1.1 Transition-In Activities A Transition Plan (CDRL 005) must be submitted within 15 days of the contract award.

The Transition Plan must include a comprehensive description of how the Contractor will transfer services from the concluding contract to full performance under CTS II and a transition schedule that describes the sequence of activities from contract award through the full implementation of the contract services. The Contractor must identify associated risks, issues, and risk mitigation strategies. Contract transition will take place over three months, culminating in a one-day total contract change from the previous contract, CTS, to CTS II to maintain continuity of services. The Government reserves the right to shorten or extend this transition period.

C.4.1.2 Transition-Out Activities / End of Contract Activity

The Contractor must recognize that the services under this contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another Contractor, may continue them. The Contractor must provide a Transition-Out Plan (CDRL 006) 120 days before contract expiration.

The Contractor must furnish transition-out services 90 days before contract expiration while fully providing the services required under the CTS II Contract. Transition-out services may include, but are not limited to:

• Knowledge transfer to the incoming service provider

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• Providing necessary personnel records and all Contractor-maintained, Government-owned documentation developed or maintained under CTS II to the FAA, as requested by the CO.

• GFP transfer.

C.4.2. Program Management The Contractor must provide and manage all contractor personnel and resources necessary to perform the required controller training services. As ordered by CLIN x0A, the Contractor must establish and maintain a Program Management Organization (PMO) located at the Contractor’s facility to manage all Contractor resources, personnel, subcontractors, and activities involved in delivering required support as defined in this SOW. The Contractor must designate a Program Manager (PM). They will be responsible for the overall performance of the contract and must be able to travel as required. If the PM is unavailable, the Contractor must designate one of their two Deputy Program Managers (Field or Academy) to perform their duties during the absence.

The Contractor’s PM and Deputy PMs are considered Key Personnel as described in Section H.5. They must possess the skills to meet the requirements listed for Key Personnel in Attachment J-2, Minimum Personnel Qualifications. The Deputy Field PM must be available to travel to locations across the United States of America as required to support the management of the CTS II program and engagement with the FAA CTS II Program Office. The Deputy Academy PM must be located in Oklahoma City, OK.

The Contractor’s PMO is responsible for performing all start-up activities required to support the Government’s transition from CTS, including but not limited to: (i) staffing actions and personnel certifications required to perform work efforts as ordered; (ii) migration to CTS II-specific business processes for ordering and invoicing, and (iii) implementation of Government-provided tools and processes to support the scheduling of training delivery, contract administration, and other functions as applicable.

The PM must be the Contractor’s official representative for the technical and administrative performance of all services required under this contract and serve as the Contractor’s focal point for interactions with the Government’s Program Office for CTS II. The PM must keep FAA counterparts informed of any issues that could adversely affect performance of the required work efforts and make recommendations for resolution. The PM must ensure that all the necessary Contractor resources are available and sufficient, in terms of the quantity of resources and their qualifications, to perform all the tasks required in the SOW successfully. The PM must establish and maintain clear and effective lines of authority, coordination, communication, and accountability for contract-wide work efforts. Day-to-day management and oversight of contractor personnel at the FAA Academy will be provided by the Deputy Academy PM as described in C.4.2.1. and day-to-day management oversight of the FAA Field Facilities will be provided by the Deputy Field PM as described in C.4.2.2.

Per the contract, the contractor must prepare and submit a comprehensive Program Management Plan (PMP) (CDRL 002) describing its approach to managing controller training support.

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The Contractor’s PMO must support the work efforts defined in the subparagraphs below.

C.4.2.1 Academy-based Program Management The Contractor must maintain program management staff at the FAA Academy in Oklahoma City, OK, to manage all Contractor resources, personnel, subcontractors, and activities involved in delivering controller training services and other required support at the FAA Academy.

The Contractor must furnish a Deputy Academy PM located at the FAA Academy, who oversees and manages all contract personnel directly supporting this contract at the FAA Academy. The Deputy Academy PM must be the Contractor’s official representative for the technical and administrative performance of all services performed at the FAA Academy. The Contractor’s Deputy Academy PM must possess the skills to meet the requirements for key personnel in Attachment J-2. The Deputy Academy PM must be the focal point for all administrative questions and issues related to support to the Academy. The Deputy Academy PM must also be the primary contact through which communications, work assignments, and technical directions flow between FAA Academy staff and the Contractor.

The Contractor’s Academy-based Program Management staff are responsible for coordinating all start-up activities required at the FAA Academy to support the Government’s transition from the CTS contract, including but not limited to (i) staffing actions and personnel certifications required to perform Academy-based work efforts as ordered; (ii) migration to CTS II -specific business processes for ordering and invoicing, and (iii) implementation of Government-provided tools and processes to support contract administration and other functions as applicable.

The Contractor’s Academy-based Program Management function is responsible for the implementation and execution of Quality Control / Quality Assurance (QC/QA) systems and processes at the FAA Academy following the Government-approved Quality Management Plan (QMP) (CDRL 003). The Contractor’s Academy-based Program Management function also must support all work efforts defined in C.4.2 as they apply to Academy-based activities.

The Contractor’s Academy-based Program Management function provides a weekly Academy Requirements and Staffing Report and Academy Instructor Staffing Status Report per the government-provided template (CDRL 007 and CDRL 012). The Academy Requirements and Staffing Report and Academy Instructor Staffing Status Report must be uploaded weekly into the CTS II Management Database (CDRL 011).

C.4.2.2 Field Program Management The Contractor must furnish a Deputy Field PM responsible for overseeing and managing all contract personnel employed directly supporting this contract at the FAA Field Facilities. The Deputy Field PM must be available to travel to locations across the United States of America as required. The Deputy Field PM is the Contractor’s official representative for the technical and administrative performance of all services performed at the FAA Field Facilities. The Contractor’s Deputy Field PM must have the skills to meet the requirements for key personnel in Attachment J-2.

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The Contractor’s Field Program Management staff are responsible for coordinating all start-up activities required at the FAA Field Facilities to support the Government’s transition from the CTS contract, including but not limited to (i) staffing actions and personnel certifications required to perform Facility-based work efforts as ordered and (ii) implementation of Government-provided tools and processes to support contract administration and other functions as applicable. The Contractor’s Field Program Management function also must support all work efforts defined in C.4.2 as they apply to FAA Field Facilities.

C.4.2.3 Staffing and Recruitment The Contractor must recruit and staff qualified personnel to perform the efforts required under this contract following the Government-approved PMP (CDRL 002). Qualified personnel must be submitted using the Personnel Resume Submission template (CDRL 010) and uploaded into the CTS II Management Database (CDRL 011).

C.4.2.4 Training Schedule Coordination, Delivery and Resource Management The Government will provide a monthly schedule for the Contractor to deliver training and other Government-site support services the following month. The Contractor must support the development of training schedules by coordinating with the FAA designee for specific locations, as requested by the FAA. The Contractor must deliver training and Government-site support services as outlined in the monthly schedule under Section F.8, Schedule/Delivery of Training and Other Government-Site Support Services. The Contractor must assign and provide the required resources to ensure the start and completion of training on time per the schedule.

One-month schedules will be provided at least three business days before the start of the calendar month during which training will be delivered. The schedules will be issued as monthly task orders submitted to the Contractor as an output from a Government-owned contract management system. The task orders will provide detailed requirements for Contractor performance and identify the various types of training to be delivered under each task order, including but not limited to the following information:

• Service Area

• District

• Facility

• Activity Category

• Course

• Training Type

• Stage

• Start Date

• End Date

• CLIN

• Labor Category

• Labor Hours

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The Contractor must coordinate any Contractor-initiated changes to the baseline schedule with the Government FAA designee for the affected locations. The Contractor must accommodate Government-initiated changes to the baseline schedule under Section F.8.

The Contractor must identify risks to successfully completing scheduled training events and implement mitigation strategies to meet training objectives. All risks and mitigation strategies must be detailed in the Monthly Status Report (CDRL 004) and uploaded into the CTS II Management Database (CDRL 011).

C.4.2.5 Meeting Attendance As requested by the CO or COR and given reasonable notice, the Contractor must participate in technical or programmatic meetings at Government-designated facilities or the Contractor’s facilities. The Government will indicate whether participation must be in-person or whether it may be via teleconference or virtual attendance. This determination will be made depending on the nature and circumstances of the meeting. The personnel representing the Contractor must have the requisite knowledge and skills to discuss the topics identified on the meeting agenda. As requested by the Government, the Contractor must prepare and submit agendas, minutes (CDRL 001), and presentation materials for meetings and reviews. Support of meetings includes the Contractor’s conduct of the Post Award Conference per Section F.5.

C.4.2.6 Quality Control / Quality Assurance The Contractor’s PMO must include a QC/QA function responsible for assessing and maintaining the quality of services and products provided under this contract. The Contractor must prepare and submit a QMP (CDRL 003) that describes the QC/QA systems and processes that will be used to measure and ensure the quality of CTS II services and products.

QC/QA must be completed under applicable FAA orders and policies referenced in section C.2.1. The Contractor must implement and maintain QC/QA systems and processes that comply with the Government-approved QMP.

The Contractor’s quality measurements must include, but are not necessarily limited to:

• Timeliness of recruitment of personnel and staffing of open positions

• Accuracy and completeness of Contractor-entered records in the FAA’s national training database

• Timeliness of certification of newly hired instructors and RPOs

• Performance of instructors and RPOs in classroom and simulation lab environments

• Completeness of feedback on student performance and quality of student evaluations

• Quality of course materials developed, maintained, or revised by the Contractor

The Contractor must analyze the quality measurements, advise the Government when deficiencies and negative trends are identified, and provide the Government with a plan to improve quality in those areas in the Monthly Status Report (CDRL 004). The Contractor must take corrective action to improve quality based on the plans provided in (CDRL 003).

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C.4.2.7 Status Reporting The Contractor’s PMO must respond to requests from Government points-of-contact via electronic mail (e-mail) or verbally, as applicable, regarding the status of Contractor-provided services and any issues affecting the delivery of services ordered under this contract.

The Contractor must provide Monthly Status Reports (CDRL 004) that: (1) summarize the services delivered the previous reporting period, including the current status of significant events and milestones, (2) identify cumulative totals for the Government fiscal year to date, (3) document the metrics collected per the Quality Management Plan (CDRL 003), and (4) provide any risks being tracked from previous months or identified within this month and mitigation approaches, the Contractor’s analysis of those metrics, and any associated conclusions or recommendations.

The Contractor must develop and maintain an online CTS II Management Database that provides government access to all documents, deliveries, and information used to manage the CTS II contract (CDRL 011). The online database must also be able to export reports upon Government request. The FAA reserves the right to request additional documents or deliverables to be maintained within the CTS II Management Database as they are identified over the period of CTS II's performance.

C.4.2.8 Program Management Reviews The Contractor must conduct quarterly Contract-wide Program Management Reviews (PMRs) at a location specified in paragraph F.7, Place of Performance, which summarizes the following on a contract-wide basis:

• the Contractor’s accomplishments since the previous review

• the Contractor’s plans for the next 90 days

• quarterly and year-to-date metrics summarizing the support services provided

• the financial status of the program

• any risks, issues, and concerns that should be brought to the Government’s attention

• recommended actions to mitigate any risks, issues, and concerns that are identified

The Contractor must provide the Government with a final draft electronic copy of all presentation materials for the PMRs three business days before the PMR.

C.4.3. Management, Supervision and Training Materials Administration The Contractor must manage and supervise Contractor personnel either at Government-site facilities or at non-government sites performing the work efforts under the scope of SOW paragraph C.4.4, Training Support Services.

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The Contractor must provide support to assist in developing and carrying out training strategies, processes, and studies in areas relating to or affecting Air Traffic training and overall program management of the FAA’s Air Traffic Training program.

C.4.3.1 Management and Supervision at the FAA Academy For Contractor personnel assigned to the FAA Academy with a continuous and significant Contractor presence, the Contractor managers/supervisors must be at the Government-site. The contractor personnel provide the training support services and Government-site administrative support. The Government may order support based on applicable hourly rates.

C.4.3.2 Management and Supervision at the FAA Field Facilities The Government may require Government-site Contractor management/supervision at FAA facilities with a continuous and significant Contractor presence. At these facilities, the Contractor managers/supervisors must be at the Government-site with the Contractor personnel providing training support services and Government-site administrative support. In this case, the Government may order support based on the applicable hourly rates. If a Contract Site Supervisor (CSS) manages multiple facilities that cross multiple rate groups, the CSS will only utilize the appropriate hourly rate for their home facility.

For ATC facilities where Contractor personnel are only at a Government-site on an as-scheduled basis or as otherwise determined by the Government, the Contractor’s managers/supervisors are not required to be co-located with the Contractor personnel providing the training support services and Government-site administrative support. This non-Government-site management/supervisory support may also be ordered based on the applicable hourly rates.

C.4.3.3 Government-Site Training Materials Administration These requirements apply to work efforts at FAA Field locations and work efforts at the FAA Academy. Contractor personnel who are at a Government-site providing the Training Support Services defined in SOW paragraph C.4.4, Training Support Services, must provide supplemental support to the administration of the FAA’s training program by performing activities that include but are not limited to:

• Coordinate training activities

• Obtain Government-required certifications

• Prepare training-related correspondence

• Prepare training-related briefing items and presentations (e.g., power points, interactive maps, videos, etc.) for internal (FAA) and external (non-FAA) groups

• Provide facility tours and presentations to community organizations (e.g., aviation career days)

• Register new students

• Distribute training materials

• Provide classroom and laboratory preparation and logistics

• Document meeting attendance for the preparation of training sessions

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• Complete and process training and proficiency records and reports as defined by FAA Order 3120.4

• Assist in managing the paperwork associated with flight deck training as outlined in FAA Order 3120.29

• Monitor operational positions to maintain awareness

• Assist in updating local training directives

• Complete tasks related to report generation and data entry using electronic systems including, but not limited to: eLMS, TRAX, Comprehensive Electronic Data Analysis and Reporting (CEDAR), and National Training Database (NTD) at each facility

• Review voice tapes to provide performance feedback related to training

C.4.3.3.1. Training Materials Administration at the FAA Academy In addition to providing Government-site Training Materials Administration Support as defined in section C.4.3.3, the Contractor must provide Academy-specific Training Materials Administration Support, including but not limited to:

• Support pre-attendance coordination with students

• Prepare and distribute welcome packets

• Register new students

• Distribute training materials

• Other student services

C.4.4. Training Support Services All training and instructional support services must be performed following FAA Order 3120.4, Air Traffic Technical Training, and per other applicable FAA orders, directives, and standards referenced in section C.2.1. The Contractor must provide qualified instructors and training program support service staff to conduct and administer all tasks required under this SOW. All instructors and training support services staff must meet the minimum personnel qualifications listed in Attachment J-2 for the applicable labor category. The Contractor must also obtain the appropriate FAA certifications under Attachment J-2 Appendix A, Contractor Certification Requirements.

The FAA Academy and field facilities have different training needs based on the type of training performed at each location. The FAA Academy provides more generalized initial ATC training as a foundation for newly hired or newly placed developmentals to prepare them for field training. ATC Facilities require location-specific training to certify air traffic specialists at each site.

The Contractor must support all designated FAA training courses, including specialized staff training courses as identified by the COR. The Contractor must transition to new training materials and delivery systems as they are implemented by the Government in accordance with SOW paragraph C.3.1, Government Furnished Training.

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The Contractor must administer training using Government-furnished items, including but not limited to lectures, presentation materials, part-task training, Computer-Based Instruction (CBI), eLMS, Learning Content Management System (LCMS), eLearning, Simulation equipment, etc.

The Contractor must use the most current versions of FAA training courses and lesson plans in the training.

C.4.4.1 FAA Academy Training Support Services The Contractor must provide training and related support services to fulfill the FAA Academy’s training requirements for the courses listed in Attachment J-3, Academy Course Descriptions.

These training support services will be performed at a Government-site at the FAA Academy.

The Contractor must ensure that the minimum staffing levels required for each course are met daily for each functional role identified in Attachment J-2. The Contractor must also provide the continuity of instructor personnel assigned to particular course offerings. In other words, once instructor personnel are assigned to a course offering, they must continue to support the course through its completion on the days their support is required per the course schedule.

The following subparagraphs define the scope of training support services required at the FAA Academy. The Government may order this support based on the applicable hourly labor rates.

C.4.4.1.1. FAA Academy Classroom Training The Contractor must provide FAA-certified instructors (see Attachment J-2 Appendix A, Contractor Certification Requirements), including Lead Instructors, to the FAA Academy at the appropriate date(s), time(s), and location(s) as required by the Government per section C.4.2.4. A Lead Instructor teaches the classroom portion of a course and oversees the training that occurs in the lab (if applicable). The Contractor must provide training support, including classroom preparation and instruction, laboratory preparation and instruction, classroom observation (including student activity observation), and classroom administration. The Contractor must follow instructional program guides, courseware and lesson plan materials, laboratory guidelines, branch directives, and other tools the FAA Academy uses to deliver training.

C.4.4.1.2. FAA Academy Simulation / Laboratory Training The Contractor must provide FAA-certified instructors to conduct simulation/laboratory training at the FAA Academy at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4.

The Contractor must provide Remote Pilot Operators (RPOs) to the FAA Academy at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4. to support the conduct of simulation/laboratory training.

The Contractor must provide Lab Managers to facilitate simulation/laboratory training at the FAA Academy at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4.

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The Contractor’s instructors must conduct individual student debriefing sessions after each training session to provide constructive feedback. This includes identifying areas needing improvement and suggesting methods for improvement. The Contractor must then provide the feedback and recommendations for improvement to the FAA designee.

If an FAA student is unable to participate in a simulation/laboratory training scenario and the absence affects the conduct of the scenario, the Contractor must provide qualified personnel certified to teach the laboratory training scenario to perform the role of the absent student so that the training can continue. The Government will notify the Contractor when support is required.

C.4.4.2 ATC Facility Training Support Services The Contractor must provide a technical and administrative workforce as training support for ATC facilities to support the following requirements.

C.4.4.2.1. ATC Facility Classroom Training The Contractor must provide FAA-certified instructors to support the conduct of controller classroom training at ATC facilities at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4.

The Contractor must conduct proficiency training, as defined by FAA Order 3120.4, Air Traffic Technical Training, at ATC facilities at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4. Proficiency training includes but is not limited to supplemental, refresher, and skill enhancement training.

C.4.4.2.2. ATC Facility Simulation Training Support The Contractor must provide simulation training support as defined by FAA Order 3120.4, Air Traffic Technical Training. Examples of simulation training support include but are not limited to:

• Develop simulation scenarios

• Revise simulation scenarios

• Operate simulation equipment

• Evaluate and document the performance of Certified Professional Controllers in training (CPCITs) and Developmentals on simulation scenarios,

• Train RPOs to function as pilots, other controllers, and adjacent Air Traffic facilities during the conduct of simulation exercises

• Function as RPOs

The Contractor must provide Scenario Developers and Instructors to develop simulation scenarios at ATC facilities at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4.

The Contractor must provide Lab Managers to facilitate simulation training at ATC Facilities at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4.

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The Contractor must provide qualified RPOs and certified Instructors to support the conduct of simulation training at ATC facilities at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4.

The Contractor’s Instructors must conduct individual student debriefing sessions after each training session to provide constructive feedback. This includes identifying areas needing improvement and suggesting methods for improvement. The Contractor must then provide the feedback and recommendations for improvement to the FAA designee.

C.4.4.3 Human Performance and Learning Training The Contractor must provide instructors to administer the Human Performance and Learning training to the Contractor’s Instructor workforce. The Government will give train-the-trainer training to the initial cadre of Contractor instructors under section C.3.1. The Contractor must deliver the Human Performance and Learning training in-person to the Contractor’s FAA Academy Instructor workforce and support remote delivery of the course to the Field Instructor workforce.

FAA Academy Classroom and Laboratory Instructors must attend the Human Performance and Learning course at the FAA Academy. Classroom and laboratory Instructors in the Field must take the one-day remote offering of Human Performance and Learning training at their assigned duty location.

The Contractor must provide FAA-certified instructors to conduct Human Performance for Air Traffic Control (ATC) training at the FAA Academy at the date(s), time(s), and location(s) as required by the Government per section C.4.2.4.

C.4.4.4 Monitoring Student Progress and Performance The Contractor’s instructors are responsible for monitoring student progress and performance in collaboration with FAA training representatives as defined in FAA Order 3120.4. The Contractor must report to the Training Administrator (TA) for the respective Field facility or appropriate FAA Academy manager for the FAA Academy, any student whose progress: (1) does not meet established FAA academic or behavioral standards; or (2) does not meet the minimum acceptable level of performance.

The Contractor must use FAA-approved documentation to provide written documentation of the student’s performance for the respective ATC facility or appropriate FAA Academy manager.

As requested by the TA for the respective Field facility or appropriate FAA Academy manager for the FAA Academy, the Contractor must provide a written progress report describing the student's performance and identifying the student’s strengths and weaknesses.

C.4.4.5 Contractor Certifications FAA certification is required before Instructors, RSOs, RPOs, and Lab Managers perform the duties described in section C.4.4. Obtaining certification demonstrates that Contractor employees

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C.4.4.5.1. Obtaining Certifications The Contractor must follow the certification guidelines outlined in Section J-2, Appendix A for the applicable Labor Category. The Contractor may only perform the duties described in section C.4.4 once all applicable certifications have been obtained.

The Contractor must utilize the appropriate Government-provided Certification forms to record all employee certifications. As outlined in Section H. 7.2, all certification forms must be maintained within the CTS II Management Database (CDRL 011) and accessible to the COR and CO at all times.

C.4.4.5.2. Contractor Decertification The FAA may de-certify a…