CTR052815-Amendment_11-__8.6.24_Final.pdf

CONTRACT AMENDMENT

Arizona Department of Economic Security

1789 W Jefferson Street, Mail Drop 1541, Phoenix, AZ 85007

CONTRACT NUMBER: AMENDMENT NUMBER:

CTR052815 Eleven (11)

DESCRIPTION/ LABEL: Implementation (IM) Services for ATLAS Replacement Project

CONTRACTOR NAME: Deloitte Consulting, LLP

THE ABOVE REFERENCED CONTRACT IS HEREBY MODIFIED AS FOLLOWS:

In accordance with Uniform Terms and Conditions, Section 5, Contract Changes, Subsection, 5.1, Amendments, the Scope of Work language is being revised, replaced, or added as follows:

REVISED:

1. Section 5.0, Contractor Requirements, Subsection 5.2.12, Task 12: Implementation, 5.2.12.5 IM

Contractor Activities is revised to add the following as 5.2.12.5.F.:

F. System Modifications (Deliverables 12.6 – 12.9): Develop and implement Requirements, approved change requests, and modifications in accordance with the priority set by the CCB.

“Modifications” shall mean system modifications consisting of identified or discovered design gaps, and/or requirements resulting from User Acceptance Testing or ADES Project Team Business Review determined as not identified in Deliverable 5.3 but deemed necessary by the Department. Each Modification will be prioritized and approved in writing by the Department, Federal Partners, and the CCB.

1) Modifications shall undergo and include same design-through-implementation process as previous tasks under this Contract, whereby the IM Contractor shall have the responsibility to perform all IM Contractor design-through-implementation tasks and submit the related Deliverables as System Modification Updates. The Department will determine the desired functionality for Modifications through the governance and the Development and Operations (DevOps) process. Modifications must conform to and achieve the requested functionality by ADES to be deemed accepted.

a) Modification Development (Deliverable 12.6): Follow the IM Contractor Activities as defined in the Scope of Work Sections 5.2.5. Task 5: Design, 5.2.7. Task 7:

Construction, and 5.2.10 Task 10: User Training

b) Modification System Testing (Deliverable 12.7): Follow the IM Contractor Activities as defined in the Scope of Work Section 5.2.8. Task 8: System Testing

c) Modification User Acceptance Testing Support (Deliverable 12.8): Follow the IM Contractor Activities as defined in the Scope of Work Section 5.2.9. Task 9: User Acceptance Testing

d) Modification Conversion Iterations 1 and 2 (Deliverable 12.9): Follow the IM Contractor Activities as defined in the Scope of Work Section 5.2.6. Task 6: Data Conversion and Migration.

2) Modifications under this shall follow the State’s Change Request and Amendment process.

3) System Defects of any Level shall not be considered a Modification, or cause for an approved change request but shall be corrected as required by the IM Contractor in alignment with the requirements of Task 8. System Testing, Section 5.2.8.4.H.

2. Section 5.0, Contractor Requirements, Subsection 5.2.5, Task 5: Design, IM Contractor Activities, 5.2.5.B.4.h., is revised as follows:

h) Task 14: Warranty Services

3. Section 5.0, Contractor Requirements, Subsection 5.2.14, Task 14: Post-Implementation Warranty

Services, 5.2.14. is revised as follows:

Task 14: Warranty Services

1. Overview: The Contractor shall provide Warranty Services for the ATLAS Replacement

System for a twelve (12)-month period following the Implementation Task statewide system roll-out and the submission and ADES acceptance of 14.1 Warranty Support Plan and 15.1 Operations Plan. Warranty Services provided by the Contractor shall include Defect correction, System operations and maintenance, continued training and knowledge transfer to State staff, and completion of certain Enhancements. The Contractor shall warranty the System against any Defects for a period of twelve (12) months from full statewide system roll-out and the submission and ADES acceptance of 14.1 Warranty Support Plan and 15.1 Operations Plan (“Warranty Period”). The IM Contractor shall also correct any Federal OCSS findings that are Defects that are identified as part of the system certification process at no additional cost to the State, even if the Warranty Period has expired. Determination as to whether or not a System issue constitutes a Defect, an Enhancement within scope of the requirements for federal certification, or an Enhancement outside the scope of the Contract shall be resolved based upon a review of the Requirements Traceability Matrix, as delivered at the end of the Implementation Task, and Certification Requirements, using the Project’s scope control and change management procedures.

2. Objective: The Contractor shall provide Warranty Services for the ATLAS Replacement System.

3. ADES Activities: ADES activities for Post-Warranty Services include:

4. Contractor Responsibilities: The Contractor shall perform the following Tasks and provide the following services as part of Task 14, Certification. The Contractor shall at a minimum:

A. Develop a Warranty Support Plan and deliver services in accordance with the approved

Deliverables. This Deliverable shall be in a format acceptable to the ADES, and the Contractor shall update the Deliverable as requested by ADES to reflect evolving services, priorities, and resources. This Deliverable shall identify and describe the Contractor’s strategy and approach to providing the required Warranty Support for the ATLAS Replacement System. The Warranty Support Plan shall address at least all Services described in this Task, and describe how the Contractor shall coordinate this Task with other Tasks leading up to Warranty Services;

B. Provide Operations and Maintenance, and Defect corrections for the ATLAS Replacement System. This shall reflect at least the System support, Help Desk support, System maintenance, and Defect correction Services provided under Task 15, Operations and Maintenance. In addition, for Warranty Support the Contractor shall:

C. 1) Provide correction of Defects covered under this Warranty;

5. IM Contractor Activities: The IM Contractor shall deliver, at a minimum, the following Deliverables as part of Task 14, Warranty Services.

4. Section 5.0, Contractor Requirements, Subsection 5.2.15, Task 15: Operations and Maintenance, IM

Contractor Responsibilities, 5.2.15.4.B., is revised as follows:

B. Provide ATLAS Replacement System Operations and Maintenance for a period of 24 months following the statewide system roll-out and the submission and ADES acceptance of 14.1 Warranty Support Plan and 15.1 Operations Plans.

5. Section 5.0, Contractor Requirements, Subsection 5.2.15, Task 15: Operations and Maintenance, IM

Contractor Activities, 5.2.15.5.A., is revised as follows:

A. Provide ATLAS Replacement System Operations and Maintenance for a period of 24 months following the statewide system roll-out and the submission and ADES acceptance of 14.1 Warranty Support Plan and 15.1 Operations Plans.

6. Section 8.0, Contractor Deliverables, Subsection 8.3.12. Implementation Acceptance Criteria is revised as follows:

Task 12: Implementation # Deliverable Name Milestone Name

12.1 Readiness Assessment Readiness Assessment is complete and indicates the System and ADES is ready to begin Implementation activities.

12.2 Implementation Operations Plan Deliverable 12.2, Implementation Operations Plan, is Accepted.

12.3 Implementation Plan Deliverable 12.3, Implementation Plan, is Accepted.

12.4 Implementation and Initialization

Reports

Satisfactory rollouts according to the Implementation Plan.

Deliverable 12.4, Implementation and Initialization Reports, is Accepted.

12.5 Production ATLAS Replacement

System Environment and Documentation

The Production System is being used by Program staff to perform the duties of their jobs.

Deliverable 12.5, Production ATLAS Replacement System Environment and Documentation, is Accepted.

12.6 Modification Development Deliverable 12.6, Sprint 1.1 - Sprint 1.4 Development, is Accepted.

12.7 Modification System Testing Deliverable 12.7, Sprint 1.1 - Sprint 1.4 System Testing, is Accepted.

12.8 Modification User Acceptance

Testing

Deliverable 12.8, Sprint 1.1 - Sprint 1.4 User Acceptance Testing, is Accepted.

12.9 Modification Conversion Iterations Deliverable 12.9, Sprint 1.1 - Sprint 1.4 Conversion Iterations 1 and 2, is Accepted.

Acceptance Criteria – Successful completion of the Implementation Task shall confirm:

The System is ready for statewide use by the Program in the Production Environment;

The System meets its performance standards and functions in accordance with all Requirements, including correction of Defects, System Modifications, identified design gaps and/or missed Requirements prioritized and deemed necessary by the Department, Federal Partners, and CCB;

All Requirements are developed and functioning in Production;

Additional functionality required for federal certification is functioning in Production or is in development in accordance with the priority set by the Change Control Board;

and Deliverables meet the minimum requirements defined in this Task 12, including correction of Defects, and the agreed-upon requirements for the Modifications as described in Section 5.2.12.5.F

7. Section 8.0, Contractor Deliverables, Subsection 8.3.14. Post-Implementation Warranty Services

Acceptance Criteria is revised as follows:

Task 14: Warranty Services # Deliverable Name Milestone Name

14.1 Warranty Support Plan Deliverable 14.1, Warranty Support Plan, is

Accepted.

14.2 Weekly Warranty Reports Deliverable 14.2, Weekly Warranty

Reports, is Accepted..

14.3 Monthly Warranty Reports Deliverable 14.3, Monthly Warranty

Reports, is Accepted.

14.4 Warranty Completion Report Deliverable 14.4, Warranty Completion

Report, is Accepted.

Acceptance Criteria – Successful completion of the Warranty Services Task shall confirm:

The System is stable and in statewide use by the Program in the Production Environment;

The System meets its technical and federal performance standards and functions in accordance with Requirements;

Contractor has also corrected any Federal OCSS findings that are Defects identified as part of the system certification process at no additional cost to the State, even if the Warranty Period has expired; and

Deliverables meet the minimum requirements defined in this Task 14 and the representations and warranties of this Contract.

REPLACED:

8. EXHIBIT A, Replacement System Requirement is replaced in its entirety with EXHIBIT A, Replacement

Systems Requirements, Rev 1, Amendment 8.

9. Attachment A, Deliverables and Payment Schedule is replaced in its entirety with Attachment A, Deliverables and Payment Schedule Rev 8, Amendment 11 to revise the following:

a. Task 12.5.F.1.a, Deliverable 12.6, Sprint 1.1.1.2.1.3 and 1.4 Development

b. Task 12.5.F.1.b Deliverable 12.7, Sprint 1.1.1.2.1.3 and 1.4 System Testing

c. Task 12.5.F. 1.c, Deliverable 12.8, Sprint 1.1.1.2.1.3 and 1.4 User Acceptance Testing Support

d. Task 12.5.F.1.d, Deliverable 12.9, Conversion Iteration 1 and Conversion Iteration

ADD:

10. Section 4.0 Definitions is revised to add the following:

4.70 Office of Child Support Services (OCSS): The federal agency responsible for the administration of the Child Support program. Created by Title IV-D of the Social Security Act in 1975, OCSS is responsible for developing child support policy, oversight, evaluation, and audits of state and tribal child support programs; and providing technical assistance and training to those programs.

OCSS operates the Federal Parent Locator Service, which includes the National Directory of New Hires and the Federal Case Registry. OCSS is part of the Administration for Children and Families within the Department of Health and Human Services.

11. Section 10.0, Reporting Requirements is revised to add the following:

10.5 ADES assumes responsibility for providing the resources as indicated on the Scope of Work.

ADES will be conclusively deemed to have fulfilled its obligations, unless it receives a deficiency report from IM Contractor by the fifteenth (15) day of the month following the month of the alleged deficiencies, which clearly identifies the specific deficiencies in ADES fulfillment of its obligations to provide resources and identifies how the ADES deficiencies have impacted the performance of the IM Contractor. Such deficiency report shall be submitted as part of the Monthly Status Report. Deficiencies must be described in terms of how they have impacted the specific performance requirement of IM Contractor.

10.5.1 IM Contractor is estopped from claiming that a situation or problems has arisen that might otherwise justify changes in the project timetable, the standards of performance under the Contract or the Contract price, if IM Contractor knew of that situation or problem and failed to include it in the applicable report.

10.5.2 If the situation or problem is one that allows IM Contractor (within the terms of the Contract) to ask for changes in the project timetable, the standards of performance, the project price or all of these elements, the report should comply with the State’s amendment and change order process.

ALL OTHER REQUIREMENTS, SPECIFICATIONS, AND TERMS AND CONDITIONS REMAIN UNCHANGED

ACKNOWLEDGEMENT AND AUTHORIZATION

This Amendment shall be fully executed by means of electronic approval in APP.