Credentialing Training PWS FINAL.pdf

IHS Medical Staff Professional (MSP) Credentialing Training Resource

Performance Work Statement

Indian Health Service (IHS)

I. Task Order Performance Work Statement (PWS)

All services in this performance work statement will be provided in accordance with provisions within this Performance Work Statement. The vendor will provide a ready to utilize commercial off the shelf (COTS) products and services to all IHS Operated facilities, including 24 hospitals, 26 clinics, 11 IHS Area Offices and a HQ staff of five.

SCOPE

Items 1 through 3: The vendor shall provide the following access electronically at the time of award via the internet, should not require any additional downloads, and the topics and keywords shall be searchable. In addition, Items 1-3 shall be written, published, developed by industry-backed experts.

Industry-backed experts are indicated by credentials of the industry field, for credentialing and privileging, acceptable credentials are Certified Provider Credentialing Specialist (CPCS®) or Certified Professional Medical Services Management (CPMSM®), for medical staffing, governance, and peer review acceptable credentials are CPCS, CPMSM, MD, DOs, or other licensed independent medical professionals writing or developing in their field of specialty (Optometrist providing peer review article or tool on optometry). For legal medical staffing counsel, the experts should be a JD with experience in credentialing, privileging, medical staffing, peer review, and governance evidenced by nationally published books, speaking at the National Association of Medical Service Professional industry conferences or trainings.

Item 1. Credentialing Resources

Minimum of one weekly industry related articles, news, compliance strategies, and expert analysis published that provide history, background, updates, challenges, and opportunities related to medical staff credentialing, privileging, peer review, medical staff governance, state and federal regulations, and legal considerations to include historical published articles, news, compliance strategies and expert analysis for the past ten years.

Minimum of 35 Clinical Privilege White Papers to be available at the time of award to view and download to include regulations and standards for accrediting bodies (at a minimum for The Joint Commission and The Centers for Medicare and Medicaid, with The Accreditation Association for Ambulatory Health Care as a bonus), to include current recommendations and positions of specialty medical boards, minimum criteria for education, training, and competency for initial and reappointment applicants that reflect best practices and expert research for a variety of physician, advance practice, and allied health specialties and subspecialties to include listing of core privileges and special non-core privileges or procedures for the following practice area: Family Medicine, Pediatrics, OB/GYN, Emergency Medicine, Internal Medicine, Radiology, Anesthesiology, Pathology, Endocrinology, Rheumatology, Clinical Psychology, Psychiatry, Addiction Medicine, Addiction Psychiatry, Urgent Care Medicine, Physical Therapy, Child and Adolescent Psychiatry, Social Work, Pediatric Dentistry, Dentistry, Surgical First Assistants, Chiropractor, Respiratory Therapist, Occupational Therapist, Clinical Nurse Specialist, Nurse Midwife, Physician Assistant in Family Medicine, Physician Assistant in

Emergency Medicine, Hospital Pharmacist, Optometrist, Nurse Practitioner in Family Medicine, Nurse Practitioner in Emergency Medicine, Hospitalist, Moderate Sedation, and Certified Registered Nurse Anesthetist.

Minimum of 20 sample core clinical privilege forms to be available at the time of award to view and download to include Family Medicine, Emergency Medicine, Pediatrics, Internal Medicine, OB/GYN, Pathology, General Surgery, Radiology, Psychology, Psychiatry, Physician Assistant, Nurse Practitioner in Family Medicine, Nurse Practitioner in Emergency Medicine, Nurse Practitioner in Psychiatry, Registered Nurse First Assistant, Physical Therapy, Certified Nurse Midwife, Anesthesiology, Dental, and Pediatric Dentistry.

At minimum the following subjects? sample forms, language, checklists, tools, policies, and procedures should be available for viewing and download at the time of award: the aging physician; disruptive physician; professional misconduct; interview questionnaire for Medical Service Professionals (MSP), Medical Executive Committee, and Governing Body; ongoing professional practice evaluations for licensed practitioners; focused professional practice evaluations for licensed practitioners; peer review for allied health; prescreen, initial appointment, and reappointment checklists; position descriptions of medical staff leaders; bylaw language for a variety of medical staff topics; vaccination policy; physical health self-assessment; physician indicators of performance; credentials committee report; medical executive committee report; governing body report; medical staff orientation checklist; disaster management credentialing; emergency management credentialing; telemedicine credentialing; decision notification letters; amending bylaws; meeting planning guide; temporary privileges; proctoring;

residents; students; fair hearing; credentialing red flags; credentialing audits; medical staff categories;

medical staff statuses; confidentiality of medical staff records; provider enrollment; six core competencies; low and no volume practitioners, impaired physicians; dispute resolution; leave of absence, meeting agenda; meeting minutes; and privilege addendums.

Minimum of 5 eBooks available at the time of award written by medical staff industry experts and professionals be available to be viewed unlimited during the contract period covering the following topics: Medical staff credentialing, clinical privileging, medical staff leadership and governance, peer review, quality, compliance, process improvement, leadership, overcoming medical staff challenges and negligent credentialing.

Minimum of 20 on demand webinars (specific to medical staff credentialing and privileging, medical staff governance, medical staff accreditation and regulatory requirements, and medical staff peer review and quality topics) to be viewed unlimited during the contract period and available at the time of award.

Access to a source directory of schools, education programs, hospital medical staff offices, and specialty boards to identify credentialing contacts available at the time of award.

Item 2. One e-learning Credentials Verification on demand module to be viewed unlimited during the contract period and at available at the time of award. The module should provide the differences of privileging and credentialing to MSPs who are new to their role or could use a refresher on the basics. To include acceptable sources for credentials verification, the differences between verifying competency and previous affiliations, and the challenges of verifying professional references. The module should have an exam to test and document completion and proficiency and provide National Association of Medical Service Professional CEUs. The module should be part of a learning management system that allows for tracking of completion and report generation to share attendee data back to IHS. The modules should be internet based and not require an additional download to install software.

Item 3. Electronice learning fundamentals of credentialing: on-demand modules with unlimited views during the contract period and available at the time of award. These modules should provide a complete and full picture of what is meant by credentialing, privileging, and peer review, and how these three elements work in alignment to protect patients. The module should have an exam to test and document completion and proficiency and provide National Association of Medical Service Professional CEUs. The module should be part of a learning management system that allows for tracking of completion and report generation to share attendee data back to IHS. The modules should be internet based and not require an additional download to install software.

Required at Time of Award.

These items will be priced to permit use at all IHS Operated facilities, including 24 hospitals, 26 clinics, 11 IHS Area Offices and a team of five at HQ to use them during the period of performance.

II. Performances and Deliverables

Schedule of Deliverables

All deliverables under Items 1.00 to 3.00 of this document shall be delivered as follows:

Scope Item #

Description Delivery schedule

OR

Period of performance

Destination

OR

Place of performance

N/A Post Award Conference Upon award of Contract Order Teleconference (TBD) with COR

1 Credentialing Resources Within 14 days of award of Task Virtual – Online 2 E-learning - Credentials

Verification Within 14 days of award of Task Virtual – Online

3 E-learning - Fundamentals of Credentialing

Within 14 days of award of Task Virtual – Online

IV. Place of Performance

The place of performance for Items 1 through 3, all requested training access and materials must be provided on a virtual platform. Access to software shall be delivered via email transmission to the COR within 14 days of the task order award.

V. Task Order Administration and Point-of-Contacts (POCs)

Contracting Officer’s Representative (COR):

Chris Porter christopher.porter@ihs.gov

(301) 443-1270

Dione Harjo

Dione.Harjo@ihs.gov

(240) 535-2199 mailto:Dione.Harjo@ihs.gov