CP Unify Maintenance PWS 24 Feb 2026.docx

SBD 2 /CP Unify Maintenance Contract PWS

Performance Work Statement Unify Maintenance Contract SBD 2 Command Post, Buildings 1030 & 730 Buckley SFB, CO xx Feb 2026

1.0 INTRODUCTION.

1.1 This is a new requirement for non-personal services contract that will cover the existing Unify Telecommunication system (hereafter known as “Unify”) which was installed, tested and accepted (contract FA254325C0003) by Mission Critical Solutions on 18 Jul 2025 for the period of one-year and contains the option to extend services using four option years. This maintenance contract will ensure the SBD 2 Command Post (CP) Unify system remains fully operational to include all required software licenses. The contractor MUST BE qualified/certified technicians trained to perform maintenance on the UNIFY system as to not void any existing warranties. The system is physically located at:

· Primary Command Post, Bldg 1030, Rm 30, street address 510 S. Aspen St, Buckley SFB, CO 80011

· Alternate Command Post, Bldg 730, Rm 170K, street address 84 N. Aspen St., Buckley SFB, CO 80011

2.0 SCOPE OF WORK.

2.1. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Unify system maintenance as defined in this Performance Work Statement. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. The Government agrees to ensure a ‘remote connection’ to the system is maintained to allow the Contractor remote access for maintenance. The Contractor may perform work remotely via that connection and/or in person as required.

3.0 CONTRACTOR’S POINT OF CONTACT.

3.1. The Contractor shall designate in writing to the Contracting Officer, prior to performance, the name and local telephone number of the individual to act as his/her representative. The representative shall be responsible for the overall management and coordination of the contract and shall have full authority to act for the Contractor on all matters relating to the daily operations of this contract.

4.0 BASE/INSTALLATION SPECIFICS.

4.1. HOURS OF OPERATION: If services are required to be performed in person, the Contractor is responsible for performing services on the Unify system between the hours of 7:30am through 4:30pm Buckley local time, Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, similar Government directed facility closings or Mission Essential personnel only weather delays/events. The Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The recognized Federal holidays are listed below:

Independence Day

Prohibitions: Firearms may not be brought on base under any circumstances. Individuals with criminal records are not allowed on base. Marijuana is illegal on a Federal Installation. Contractor personnel are prohibited from sponsoring guests onto the installation.

5.0 PERFORMANCE.

5.1 The Contractor shall provide non-personal services including all management, supervision, transportation, tools, rentals, and labor necessary to maintain the Unify system. The below are the minimum performance requirements for the Contractor:

5.2 The Contractor shall be responsible for repairs/parts/licenses to restore the Unify system (which was installed, tested and accepted under contract FA254325C0003 by Mission Critical Solutions on 18 Jul 2025) to 100% operability within 48 hours of reported/determined malfunction. All parts and/or materials purchased shall be new and if purchased as a replacement shall be equal. Installed parts shall become the property of the Government. The Contractor shall determine if any defective part is under warranty. The Contractor shall remove and return to the original manufacturer any parts under warranty for repair or replacement. The Contractor shall remove any part not under warranty that can be repaired and return to the original manufacturer (or suitable substitute as deemed by the manufacturer) for repair. Parts which have been removed that are not under warranty and cannot be repaired shall become the property of the Contractor and must be removed from the installation at the expense of the Contractor.