Cover Page and SOL - Health Team Lead.pdf

U.S. Agency for International Development Great Massoud Road Kabul, Afghanistan

Tel: +1.301.490.1042 Email: kblaiddocinformation@usaid.gov https://www.usaid.gov/afghanistan

1/1

SOLICITATION NUMBER:

ISSUANCE DATE:

CLOSING DATE/TIME:

SUBJECT: Solicitation for a United States Personal Service Contractor (USPSC) –

Health Team Lead, GS-14

Dear Prospective Offerors:

The United States Government, represented by the U.S Agency for International Development (USAID), is seeking offers from qualified persons to provide personal services under contract as described in this solicitation. For further information about USAID/Afghanistan please visit https://www.usaid.gov/afghanistan.

Offers must be in accordance with Attachment 1 of this solicitation. Incomplete or unsigned offers will not be considered. Offerors should retain copies of all offer materials for their records.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the application.

Any questions must be directed in writing to KblAIDHR@usaid.gov.

Sincerely, Julie Lamadrid Contracting Officer

72030622R00022 May 6, 2022 June 4, 2022/16:30 Eastern Time mailto:KBLAIDDOCInformation@usaid.gov https://www.usaid.gov/afghanistan https://www.usaid.gov/afghanistan mailto:KblAIDHR@usaid.gov

ATTACHMENT 1 [72030622R00022]

I. GENERAL INFORMATION

1. SOLICITATION NO.: 72030622R00022

2. ISSUANCE DATE: May 6, 2022

3. CLOSING DATE/TIME FOR

RECEIPT OF OFFERS:

June 4, 2022 no later than 16:30 Kabul time

4. POINT OF CONTACT:

Julie Lamadrid, email at kblaidhr@usaid.gov

5. POSITION TITLE:

Health Team Lead

6. MARKET VALUE:

$95,973 - $124,764 equivalent to GS-14

Final compensation will be negotiated within the listed market value.

7. PERIOD OF PERFORMANCE:

The base period will be 1 year, estimated to start on o/a July 2022. Based on Agency need, the

Contracting Officer may exercise additional 2 option periods of 1-year for the dates estimated as follows:

Base Period: July 2022 – July 2023

Option 1: August 2023 – August 2024

Option 2: September 2024 – Septeber 2025

8. PLACE OF PERFORMANCE: Washington D.C or overseas

9. ELIGIBLE OFFERORS United States Citizens

10. SECURITY LEVEL REQUIRED: Facility Access

11. STATEMENT OF DUTIES:

1) General Statement of Purpose of Contract:

Following the fall of Afghanistan’s government in August 2021, USAID/Afghanistan entered a period of significant transition. With the closure of the US Embassy in Kabul, and the

Taliban in control of the government, all programmatic and support offices began operating remotely. Field-based activities were temporarily paused to ensure the safety and security of implementing partner staff, while allowing USAID mission leadership to conduct a thorough policy review of the current portfolio.

Following the policy review, USAID reoriented its development goals to focus on (1) mitigating the impact of economic downturn on the most vulnerable Afghans; and (2) promoting the rights of women and girls. The OSS supports two large bi-lateral partners, Management Sciences for Health (MSH) and Jhpiego, to improve the quality of primary and secondary health and nutrition in rural and urban health facilities. Through the

MSH/Assistance for Families and Indigent Afghans to Thrive (AFIAT) and the

Jhpiego/Urban Health Initiative, USAID provides technical support to private and public health facilities to improve access to quality services, introduce high-impact and evidence-based practices, and enhance adoption of healthy behaviors. The OSS also supports the procurement and delivery of commodities through the Global Health Supply Chain (GHSC) mailto:kblaidhr@usaid.gov

Program, private sector engagement through the Sustaining Health Outcomes through the

Private Sector (SHOPS-Plus) project, data surveillance, and COVID-19 response.

The position of Health Team Lead provides oversight to the OSS health team, serving as the in-house subject matter expert and key advisor on Afghan health programs and projects.

Duties are of significant scope and complexity and require specialized knowledge of USG programing, including policies, procedures, and documentation related to all areas of the program cycle. The incumbent establishes effective working relationships within

USAID/Afghanistan and USG agencies and with the international donor community. At this level, s/he must consistently demonstrate diplomatic skills in dealing with high level donors and partners, including senior management staff and officials. Skills in public speaking, negotiation, influence, and tact are crucial to this position. The incumbent should know and understand the international donor community and its respective strategic objectives. These objectives must be taken into consideration when planning USG’s contributions to the health sector, including what modalities should be used for implementation and how to avoid oversaturation and duplication of health projects that receive funding from other donors.

2) Statement of Duties to be Performed:

Technical Leadership, Mentoring and Management Support:

● Lead strategic development, implementation, monitoring and evaluation of health programs. The incumbent will manage a broad range of key activities, conduct in-depth analyses of existing programs and projects, and make policy recommendations to OSS senior leadership.

● Lead the planning, budgeting, organizing, and staffing related to administration of the full

OSS portfolio.

● Serve as a senior technical expert, assisting in planning for a broad range of population/health/nutrition activities, including (1) identifying opportunities for integrating development assistance principles with population/health/nutrition sector programs; (2) participating in the formation of policies and guidelines to further population/health/nutrition activities in the geographic area and; (3) coordinating program development, implementation, and performance monitoring plans that encourage population/health/nutrition activities.

● Lead and oversee the development, management, and assessment of OSS programs in critical program areas including private sector engagement, supply chain, and surveillance.

S/he will participate and assist with the development of plans and programs for technical assistance, capital assistance, and other activities within the sector. The incumbent will lead strategic development, implementation, financial management and monitoring and evaluation of health programs that complement Sehatmandi and other major donor initiatives. S/he manages a broad range of key activities including the development of in-depth analyses of existing programs and projects and policy recommendations to strengthen

USAID programs.

● Participate in the conceptualization, design, documentation, and/or management of centrally administered OSS programs/projects in designated regions and areas.

Programs/projects may be targeted toward a specific province, region, or they may be targeted to a specific development problem. He/she will develop concept papers, project authorizations, and project amendments, in line with agency regulations and guidance.

● Act as the Mission’s representative and a key advisor on health-related donor coordination activities and policy forums. The incumbent will liaise with other USAID technical teams, USG agencies, other donors, civil society, technical experts, and relevant stakeholders to ensure maximum effectiveness of USAID health activities.

● As the USAID development footprint reduces in Afghanistan, the incumbent will be responsible for technical and strategic recommendations for the complex task of maintaining maximum impact with a reducing budget. S/he will assist the OSS Director in formulating, coordinating, and managing strategy, policies, concepts, procedures, guidelines, and models for establishing and/or modifying programs in the population/health/nutrition sector. He/she will analyze constraints to development, both sector-wide and country-specific, and recommend courses of action.

● Serve as Activity Manager for the health program under the WB-managed ARTF and actively participate in, and contribute to, donor discussions regarding the next phase of health programming. S/he will exercise broad individual judgement in setting collaborative project priorities, managing resources, implementing programs, and coordinating with high-level representatives inside and outside of the USG. The incumbent serves as an

Agreement or Contracting Officer’s Representative (AOR/COR) or alternate, and/or an

Activity Manager depending on staffing levels and program needs.

● Support the Office Director in day-to-day management and oversight of OSS technical health programs and internal office operations, including the development and implementation of personnel strategy, workforce planning and recruitment of staff, budget and resource planning, implementation, reporting, establishing systems, and ensuring the office is responsive to strategic opportunities.

● As a subject matter expert, advise members of staff and provide mentoring and guidance to newly hired staff within the Mission and to other Missions worldwide. The incumbent will train and mentor staff in all aspects of health program design, development, and implementation of activities, providing technical support and leadership in the areas of reporting and documentation, monitoring and evaluation, and budget and data analysis.

Additionally, the incumbent will coach staff to set professional development goals, identifying relevant training opportunities to advance those goals and strengthen the overall

USAID/Afghanistan Mission.

Representation and Donor Coordination:

● Serve as a key advisor on health-related donor coordination activities and within policy forums. Represent USAID among a wide range of stakeholders including academia, research institutions, and development partners, as well as in a variety of settings with regional stakeholders.

● Coordinate, plan, and manage activities across the OSS portfolio. Coordinate assigned activities with international organizations, the Department of State, other USG agencies, and the private sector within Afghanistan and the region.

● Provide key leadership in managing OSS’s donor relationships, participating in various task forces, working groups, coordination activities and meetings.

● Serve as a liaison with counterparts in other USAID regional and central bureaus, on behalf of OSS, to develop agency-wide policies, strategies, performance indicators, assessments, and evaluations of programs. Liaises directly with USAID staff in the Bureau of Global Health (GH) in Washington DC and orient the USAID/Afghanistan’s health program to align optimally with GH principles and program objectives.

● Write comprehensive health related concept papers for senior leadership. This level of writing entails exceptional background, competency, and understanding of the Afghan health sector as well as the ability to convey important, yet difficult, ideas in a logical, persuasive, and coherent manner. On the strength and basis of documents authored by the incumbent, decision-makers will be able to provide direction for our programs; USAID implementing partners can receive input on USG’s stance regarding certain issues; and

Washington senior policy makers are made aware of progress, roadblocks, and other issues requiring higher level intervention.

● Seek out and establish partnerships with in-country multilateral organizations, associations of health professionals, civil society organizations that advocate for health, and private firms to marshal complementary resources and promote sustainability. The incumbent will maintain extensive contact with the corporate sector, impact investors, philanthropists, and financial institutions to further USAID’s programming in Afghanistan.

Project Development and Monitoring:

● Lead the development of a revised strategy for the OSS’s support to the health sector in

Afghanistan. This strategy will reflect the new priorities, set forth by the Global Health

Bureau and the Mission, following the collapse of the Government of Afghanistan.

Working with OSS technical experts, the incumbent will assess the health sector landscape as well as existing partner activities, donor priorities and investments, and available data analysis to prioritize and streamline program support.

● Lead the development of OSS portfolio reviews and projects, including but not limited to performance reports, pipeline management reviews, program implementation reviews, and other USAID and USG reporting requirements.

● Collaborate with the Program Support Team Leader to conduct portfolio reviews and analyze the effectiveness of development activities. Duties may include arranging and/or facilitating USAID evaluations and assessments and reviewing analyses of country and program data. The incumbent ensures the documentation for new project designs and modifications of existing projects is fully compliant with Agency and Mission-specific rules and recommendations of the Special Inspector General for Afghanistan

Reconstruction (SIGAR) and USAID’s Office of the Inspector General (OIG).

● Through Third Party Monitoring, the incumbent will arrange virtual site visits to monitor implementation progress, conduct data analysis and provides periodic reports and recommended changes in strategic and/or implementation approaches related to programs and projects.

● Support development performance tracking tools, ensure data quality meets appropriate standards, and provide guidance on agency results and reporting requirements.

3) USAID Consultation or Orientation:

The selected applicant may be required to proceed to Washington, D.C. for mandatory training and consultation.

4) Supervisory Relationship:

The incumbent will report directly to the OSS Office Director. Work is assigned through a weekly task tracker and updates on progress will be shared through regularly scheduled meetings.

5) Supervisory Controls:

The incumbent will be responsible for overseeing a team composed of USPSCs and institutional contractors. In this capacity, the incumbent will be responsible for supporting staff to develop and fulfill annual work plans and mentoring, training and building their technical capacity.

12. PHYSICAL DEMANDS:

The work requested does not involve undue physical demands.

II. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

In order to be considered for the position, a candidate must meet the Minimum

Qualifications. Offers will be pre-screened and only those that meet the Minimum

Qualifications will be considered. The minimum qualifications necessary to be considered for the position are as follows:

a) Education: A medical degree (MD) is required. (Education requirement must be met at the time of application for the subject position).

b) Work Experience: At least ten (10) years of relevant experience in the implementation and/or management of health development activities/projects. Of the total years of experience, at least five years of the experience must be in a demonstrated area of international aid and development assistance work with donor organizations/institutions, government, public and private institutions, the World

Bank, or other bilateral/multilateral and/or international agencies engaging similar functions and capacity is required. At least three years of work experience in a supervisory or managerial role is required. (Work experience requirement must be met at the time of application for the subject position).

III. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with

FAR 52.215-1. The Contracting Officer (CO) reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. FAR provisions of this solicitation are available at https://www.acquisition.gov/browse/index/far.

After the closing date for receipt of applications, applications will be reviewed for basic eligibility (quality check, submitted all required documents, meeting the set requirements, education and experience). Successful Applications will be forwarded to the Technical

Evaluation Committee (TEC) for review. The TEC will review and score the application based on the evaluation factors as described below. As part of the selection process, finalist candidates may be interviewed. Reference checks will be made only for applicants https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far considered as finalists. The applicant’s references must be able to provide substantive information about his/her past performance and abilities. If an applicant does not wish

USAID to contact a current employer for a reference check, this should be stated in the applicant’s cover letter; USAID will delay such reference checks pending the applicant’s concurrence.

Applicants will be scored based on the documentation submitted within the application.

EVALUATION FACTORS

1. Technical and Professional Experience

At least ten (10) years of relevant experience in the implementation and/or management of health development activities/projects. Of the total years of experience, at least five years of the experience must be in a demonstrated area of international aid and development assistance work with donor organizations/institutions, government, public and private institutions, the World

Bank, or other bilateral/multilateral and/or international agencies engaging similar functions and capacity is required. At least three years of work experience in a supervisory or managerial role is required

2. Skills and Abilities

Demonstrated diplomatic and leadership skills with strong oral communication abilities at senior management levels is required. Ability to analyze, understand and discuss new technical developments and approaches at regional level and program management and implementation approaches is required. Ability to lead project teams and workgroups and to develop effective working relationships with national and international partners is required. Ability to provide complex explanations, facilitate meetings and make oral presentations to senior officials and partners in a multi-cultural contexts and exercise ingenuity and tact in highly complex settings. The candidate must be capable of working independently, prioritizing and managing several activities simultaneously. The ability to work collaboratively in a team environment to achieve consensus on policy, program and administrative matters is necessary. The work requires strong writing and computer skills with ability to produce concise and clear technical and financial reports. The incumbent must possess advanced computer skills and be familiar with Internet technology, with extensive working knowledge of the Microsoft Office Suite software. Knowledge of statistics software for epidemiological research is a plus. Knowledge of USAID reporting tools, such as FactsInfo NextGen and Afghan Info for budgeting and M&E is a plus. The incumbent will be expected to develop creative ways of dealing with sensitive matters vis-à-vis other donors. In addition, the incumbent will be required to be highly innovative to plan and implement USAID Afghanistan health donor coordination plans, devising new strategies or removing ineffective programs. The incumbent must have expert knowledge of the context of international aid and in-depth knowledge of USAID programming, policies, regulations, budgeting, monitoring and evaluation and methodologies is mandatory. The incumbent will be relied upon to provide technical and policy advice to USAID, the Department of

State, other USG agencies, donor agencies, implementing partners, recipients, partners, customers, and other stakeholders.

BASIS OF RATING

Applicants who clearly meet the Education/Experience requirements and basic eligibility requirements will be further evaluated based on scoring of their Evaluation Factor. Those applicants determined to be competitively ranked may also be evaluated on their interview performance and satisfactory professional reference checks. The Applicant Rating System is as follows:

Evaluation Factors:

Factor #1 35 points

Factor #2 25 points

Interview Performance: 40 points

Satisfactory Professional Reference Checks – Pass/Fail (no points assigned)

Total Possible Points: 100 points

IV. SUBMITTING AN OFFER

All applications must be submitted electronically by e-mail with the subject line SOL-

72030622R00022 – Health Team Lead to: Afgpscjobs@usaid.gov

Attention: Executive Officer

USAID/Afghanistan

Human Resources Office

Offerors must be received by the closing date and time specified in Section I, item 3.

Eligible offerors are required to submit the following documents to be considered for this position:

1. Cover Letter

2. Form AID 309-2, “Offeror Information for Personal Services Contract with Individuals,” available at: https://www.usaid.gov/forms/aid-309-2

3. A current curriculum vitae (CV) or resume.

4. Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors - The

Offeror will be required to show proof that the Offeror is fully vaccinated against

COVID-19 on or before the first date of onboarding or submit an approved reasonable accommodation to the CO. If the contract or does not meet this requirement the contract may be terminated.

Short-listed candidates will be requested to provide educational documents such as degrees, diplomas, certificates and other pertinent documents as needed. Failure to provide the required documentation will result in removal from further consideration.

Any attachments provided via email must be compatible with Microsoft Word or PDF and not compressed (.rar/.zip etc).

Only short-listed candidates will be contacted.

mailto:Afgpscjobs@usaid.gov https://www.usaid.gov/forms/aid-309-2

The Agency retains the right to cancel or amend the solicitation and associated actions at any stage of the recruitment process.

V. LIST OF REQUIRED FORMS FOR PSC HIRES

Once the Contracting Officer (CO) informs the successful Offeror about being selected for a contract award, the CO will provide the successful Offeror instructions about how to complete and submit the following forms:

1. Offeror Information for Personal Services Contracts with Individuals (AID 309-2)

2. Contractor Employee Biographical Data Sheet (AID 1420-17 );**

3. Declaration for Federal Employment (OF-306);**

4. Medical History and Examination Form (DS-6561);**

5. Questionnaire for Sensitive Positions for National Security (SF-86), or Questionnaire for Non-Sensitive Positions (SF-85);**

6. Finger Print Card (FD-258);**

7. Statement of Prior Service (SF-144A) (if applicable).**

** Forms 2 through 7 shall be completed only upon the advice of the Contracting Officer that an applicant is the successful candidate for the job.

VI. BENEFITS/ALLOWANCES

As a matter of policy, and as appropriate, a PSC is normally authorized the following benefits and allowances:

1. BENEFITS:

1) Employer’s Federal Insurance Contribution Act (FICA) Contribution (for

USPSC’s only)

2) Contribution toward Health & life insurance

3) Pay Comparability Adjustment

4) Eligibility for Worker's Compensation

5) Annual & Sick Leave

6) Annual Increase (pending a satisfactory performance evaluation)

2. ALLOWANCES:

Section numbers refer to rules from the Department of State Standardized Regulations

(Government Civilians Foreign Areas), available at https://aoprals.state.gov/content.asp?content_id=282&amp%3Bmenu_id=101

1) Temporary Lodging Allowance (Section 120)

2) Living Quarters Allowance (Section 130)

3) Post Allowance (Section 220)

4) Supplemental Post Allowance (Section 230)

5) Post Differential (Chapter 500)

6) Payments during Evacuation/Authorized Departure (Section 600)

7) Danger Pay (Section 650)

8) Education Allowance (Section 270)

9) Separate Maintenance Allowance (Section 260)

10) Education Travel (Section 280) mailto:http://aoprals.state.gov/content.asp?content_id=231&menu_id=92 mailto:http://aoprals.state.gov/content.asp?content_id=231&menu_id=92 https://aoprals.state.gov/content.asp?content_id=282&amp%3Bmenu_id=101

VII. TAXES

USPSC’s are required to pay Federal income taxes, FICA, Medicare and applicable State income taxes.

VIII. USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING

TO PSCs

USAID regulations and policies governing USPSC awards are available at these sources:

1. USAID Acquisition Regulation (AIDAR), - Appendix D, “Direct USAID Contracts with a U.S. Citizen or a U.S. Resident Alien for Personal Services Abroad,” including contract clause “General Provisions,” https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf.

2. PART 52—SOLICITATION PROVISIONS AND CONTRACT CLAUSES

Subpart 52.2—Text of Provisions and Clauses

52.223-99 Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors, Alternate 70.

ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR FEDERAL

CONTRACTORS (OCT 2021)-Alternate 70 (OCT 2021) (M/OAA-DEV-FAR22-01c)

(a) Definition. As used in this clause -

United States or its outlying areas means—

(1) The fifty States;

(2) The District of Columbia;

(3) The commonwealths of Puerto Rico and the Northern Mariana Islands;

(4) The territories of American Samoa, Guam, and the United States Virgin Islands;

and

(5) The minor outlying islands of Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Palmyra Atoll, and Wake Atoll.

(b) Authority. This clause implements Executive Order 14042, Ensuring Adequate

COVID Safety Protocols for Federal Contractors, dated September 9, 2021 (published in the Federal Register on September 14, 2021, 86 FR 50985).

(c) Personal Services Contracts with individuals. As a matter of policy, the contractor must comply with the USAID’s guidance applicable to direct-hire federal employees.

(End of clause) https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf

Notice Regarding Any Court Order Affecting the Implementation of E.O. 14042

USAID will take no action to enforce the clause (FAR 52.223-99) implementing the requirements of Executive Order 14042, absent further written notice from USAID, where the place of performance identified in the contract is in a U.S. state or outlying area subject to a court order prohibiting the application of requirements pursuant to the

Executive Order (hereinafter, “Excluded State or Outlying Area”). In all other circumstances, USAID will enforce the clause, except for contractor employees who perform substantial work on or in connection with a covered contract in an Excluded

State or Outlying Area, or in a covered contractor workplace located in an Excluded State or Outlying Area. A current list of such Excluded States and Outlying Areas is maintained at https://www.saferfederalworkforce.gov/contractors/.

3. Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms. Pricing by line item is to be determined upon contract award as described below:

LINE ITEMS

ITEM NO

(A)

SUPPLIES/SERVICES (DESCRIPTION)

(B)

QUANTITY

(C)

UNIT

(D)

UNIT

PRICE

(E)

AMOUNT

(F)

0001 Base Period - Compensation, Fringe Benefits and Other Direct Costs (ODCs) –

Award Type: Cost –

Product Service Code: R497 - Accounting

Info:

Appropriation: 7217/181037

Fund Code: es-oco/2017/2018

1 LOT $ TBD $ TBD at award after negotiations with contractor

1001 Option Period 1 – Compensation, Fringe

Benefits and Other Direct Costs (ODCs) -

Award Type: Cost - Product Service Code:

[e.g. R497] - Accounting Info: To be incrementally funded

1 LOT $ TBD $ TBD at award after negotiations with contractor

2001 Option Period 2 – Compensation, Fringe

Benefits and Other Direct Costs (ODCs) -

Award Type: Cost - Product Service Code:

[e.g. R497] - Accounting Info: To be incrementally funded

1 LOT $ TBD $ TBD at award after negotiations with contractor

4. Acquisition and Assistance Policy Directives/Contract Information Bulletins

(AAPDs/CIBs) for Personal Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs.

- AAPD 21-05

- AAPD 21-04

- AAPD 18-02

- AAPD 10-01

- AAPD 06-10

5. Ethical Conduct. By the acceptance of a USAID personal services contract as an individual, the contractor will be acknowledging receipt of the “Standards of Ethical

Conduct for Employees of the Executive Branch,” available from the U.S. Office of

Government Ethics, in accordance with General Provision 2 and 5 CFR 2635. See https://www.saferfederalworkforce.gov/contractors/ https://www.usaid.gov/forms http://www.usaid.gov/work-usaid/aapds-cibs https://www.usaid.gov/sites/default/files/documents/AAPD-21-05.pdf https://www.usaid.gov/sites/default/files/documents/AAPD21-04_Revision3.pdf https://www.usaid.gov/sites/default/files/documents/AAPD-18-02-Rev2.pdf https://www.usaid.gov/sites/default/files/documents/1868/aapd10_01.pdf https://www.usaid.gov/sites/default/files/documents/1868/aapd06_10.pdf https://www.oge.gov/web/oge.nsf/OGE%20Regulations.

6. PSC Ombudsman

The PSC Ombudsman serves as a resource for any Personal Services Contractor who has entered into a contract with the United States Agency for International Development and is available to provide clarity on their specific contract with the agency. Please visit our page for additional information:

https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman

The PSC Ombudsman may be contacted via: PSCOmbudsman@usaid.gov.

https://www.oge.gov/web/oge.nsf/OGE%20Regulations https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman