COSC_ATT_C_Technology_Deployment.docx
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- Attached to
- Enterprise Resource Planning (ERP) Software and Implementation Services State and local contract opportunity
- Solicitation number
- 2026-027
- Issued by
- Polk County, Florida
About this file
This file is Attachment C of an RFP issued by the City of St. Cloud, Florida for Enterprise Resource Planning (ERP) Software and Implementation Services. The attachment serves as a technology deployment questionnaire designed to capture detailed information about vendors' proposed solutions across multiple functional areas including Finance, Human Resources, Accounting, Procurement, Budget Management, Payroll, Capital Asset Management, and related operations. The RFP seeks a comprehensive ERP system with tightly integrated Finance and HR/Payroll modules, along with professional implementation services and staff training. Vendors are required to provide responses addressing deployment type (on-premise, hosted, or multi-tenant), data center locations, hardware and network requirements, system availability metrics, update procedures, security protocols including SSO/LDAP and MFA support, and data portability in nonproprietary formats. The City permits multi-vendor proposals with clearly defined roles and responsibilities for each vendor.
Vendors must complete detailed service level guarantee commitments including system availability (unscheduled downtime), system response time, issue response and resolution times, recovery point objectives (RPO), recovery time objectives (RTO), data restore capabilities, system patch implementation timelines, and security breach notification procedures. The attachment requires vendors to provide six months of historical data center availability data broken down by scheduled maintenance and unscheduled downtime, specify how often solutions are updated with advance notice provided to customers, and describe cybersecurity standards, independent audits, and breach notification and indemnification processes. Vendors must also address integration protocols (SOAP or REST), virtual server deployment capability, and customer opportunities to test updates in pre-production environments before implementation.
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Text version
RFP for Enterprise Resource Planning (ERP) Software and Implementation Services City of St. Cloud, Florida
Attachment C – Technology Deployment
If the question does not fit the type of technology deployment in your proposal enter “NA” – Not Applicable in the box and provide an explanation why it is “NA”.
Type of Deployment
| Question |
| Answer |
Proposed solution is an On-Premise solution (Yes/No)
Proposed solution is a hosted solution? (Yes/No)
All Applications are accessed via a web browser (Yes/No)
Proposed solution is offered as a multi-tenant solution (Yes/No/Not Applicable)
All customers on proposed application must upgrade at same time (Yes/No)
Data Center
| Question |
| Answer |
Where are the data centers located?
Are any third-party providers used to deliver PaaS or IaaS services? If so, please list.
How many environments or tenants are proposed for:
1) Implementation and
2) Production?
Hardware
| Question |
| Answer |
Can the solution be deployed on virtual servers? (Yes/No)
What are the server requirements?
What are the network requirements?
Availability Provide historical availability for data center for past six months. Report all time in minutes.
| Month |
| Total Minutes |
| Downtime |
| Scheduled Maintenance |
| Other Downtime |
| Total Downtime |
| % Availability |
SEP 2023
AUG 2023
JUL 2023
JUN 2023
MAY 2023
APR 2023
Updates
| Question |
| Answer |
How often is solution updated?
How much advance notice are customers provided for new updates?
Does customer have the opportunity to test updates in a pre-production environment?
How long do customers have to test updates before the update is applied?
Security
| Question |
| Answer |
Does the system support SSO or LDAP?
Does the system support MFA?
Is your integration protocol based on SOAP or REST?
Does the entire proposed solution follow the same integration protocol (Yes/No)
Information Security
| Question |
| Answer |
What protections are provided against data breach?
Please include information regarding cybersecurity standards, recent independent audits, notification process, remedy, and indemnification provided.
Disentanglement
| Question |
| Answer |
Can customer data be exported in nonproprietary format?
Proposed Service Level Guarantees If SaaS services are proposed, please complete the following table identifying proposed service level guarantees. For each service, please indicate the metric used to measure the service quality, the proposed requirement (target for service), and the proposed remedy or penalty if guarantee is not met.
| Service |
| Metric** |
| Requirement/Guarantee*** |
| Remedy |
System Availability* (Unscheduled Downtime)
System Response (Performance)
Issue Response Time
Issue Resolution Time
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
System Data Restore
Implementation of System Patches
Notification of Security Breach
Please list other proposed service levels
Notes:
* Formula used to calculate availability.
** How is performance against service levels reported client?
*** Describe process for client reporting issue to the vendor.
COSC_ATT_C_SaaS image1.jpeg
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