Contract User Guide - 4.7.25.docx

Contract User Guide

STATE OF WISCONSIN

DEPARTMENT OF ADMINISTRATION

Division of Enterprise Operations State Bureau of Procurement

Apple Brand Equipment, Accessories and Related Products and Services Contract # 5050UA-R24-23001-00

CONTRACT OVERVIEW

CONTRACT TERM

Initial Contract Term: Effective through May 31, 2026.

Renewal Term: Coterminous with the Wisconsin Technical Colleges Purchasing Consortium (WTC PC) contract no. 23-001. The WTC PC may exercise four (4), one (1)-year renewals. If all renewals are exercised, the contract term ends May 31, 2030.

Table of Contents

2 | Page

CONTRACT OVERVIEW

SCOPE

These optional contracts with SHI and Vanguard are addendums to the Wisconsin Technical Colleges Purchasing Consortium’s contract, as a result of their Apple Brand Equipment, Accessories and Related Products and Services RFB 23-001.

They offer a variety of Apple brand products, accessories and services which are not available on the mandatory Computer Equipment and Related Services contract no. 505ENT-M22-WICOMPUTER-00. To obtain the best price, Authorized Users are encouraged to rate shop Apple brand equipment through different contract vehicles such as the optional NASPO Computer Equipment, Peripherals and Relates Services contract no. 505ENT-O24-NASPOCOMPUT-02 with Apple to obtain.

CONTRACTORS AND CONTRACT NUMBERS

The Contractors, who are both certified by the Wisconsin Supplier Diversity Program as a Minority Business Enterprise, and their contract numbers are:

· SHI International Corp., 5050UA-R24-23001-01

· Vanguard Computers, Inc., 5050UA-R24-23001-02

AUTHORIZED USERS

Wisconsin state agencies, UW campuses, and Wisconsin municipalities, excluding K-12 schools, are authorized to use these contracts. K-12 schools are authorized to use the optional NASPO Computer Equipment, Peripherals and Relates Services contract no. 505ENT-O24-NASPOCOMPUT-02 with Apple.

PRODUCT AND SERVICE OFFERINGS

Hardware Contract offerings include all devices on Apple’s Education Price List.

Software Software purchases are restricted to operating systems and commercial off-the-shelf software. Software must be pre-loaded or provided as an electronic link with the initial purchase of the device. Stand-alone software purchases, including applications (“Apps”) is not allowed. Authorized Users must follow their internal business process for any software purchase. It is the Authorized Users responsibility to determine which business processes apply.

Warranty The warranty for all devices purchased is the Limited Warranty; however, Authorized Users may purchase the extended warranty AppleCare + through this contract. The timeframe to purchase the extended warranty differs by Contractor as noted below.

· SHI International Corp.

AppleCare + must be purchased at the same time as the device order. However, it is possible to purchase AppleCare + at a later date if the device is assessed at an Apple store to confirm its working properly.

· Vanguard Computers, Inc.

AppleCare + must be purchased within 30 calendar days after an order has been placed.

Services The nature of services offered differs by Contractor as noted below.

· SHI International Corp.

SHI’s contract includes Apple professional services such as device deployment and management training. Contact SHI for details about their Apple service offerings.

· Vanguard Computers, Inc.

As an Apple Authorized Service Partner, Vanguard is authorized to repair Apple devices. If AppleCare+ was purchased for the device, they perform repair services for free. Vanguard will either pick up the equipment or have the Authorized User ship it to them free of charge.

MINIMUM DISCOUNTS

The table below provides the contract discounts and compares them to the NASPO Computer Equipment, Peripherals and Related Services contract no. 505ENT-O24-NASPOCOMPUT-02 with Apple. Authorized Users may rate shop using these different contract vehicles to obtain the best price.

5050UA-R24-23001-01

Vanguard Computers, Inc.

5050UA-R24-23001-02

Apple Inc.

505ENT-O24-NASPOCOMPUT-02

*Apple education price list is discounted price list that Apple provides to organizations of their choosing such as K-12 and higher education institutions. The Apple Education Price List is available HERE.

** Apple.com list price is the manufacturer suggested retail price available to the public. List price for items is available HERE.

*** Apple Inc. may provide additional discounts based on order quantity and other competitive factors on a case-by-case basis.

NOTE: SHI and Vanguard’s minimum discounts don’t apply to Apple’s seasonal or promotional pricing. If the discount provided is less than the minimum discount specified above, this contract does not apply.

CONTRACTOR INFORMATION

Guidance on how to purchase from either Contractor is provided in section 2 of this user guide.

5050UA-R24-23001-01

Vanguard Computers, Inc.

5050UA-R24-23001-02

State and Local Government Chris Petersen, 262-664-2533 Chris_Petersen@SHI.com

Higher Education Institutions Mike Mapes, 920-515-7140 Mike_Mapes@SHI.com

For questions regarding quotes, post sales, returns or general questions, please contact the Vanguard Sales Team at 262-317-1900, sales@vanguardinc.com

For invoice questions, please contact Mike Feltz at 262-317-1909, Michael.F@vanguardinc.com

SHI International Corp P.O. Box 952121 Dallas, TX 75395-2121

STAR Supplier ID ends in 19963

Vanguard Computers, Inc.

13100 W. Lisbon Road; Suite 100 Brookfield, WI 53005

HOW TO PURCHASE FROM THIS CONTRACT

STEP 1 - SELECT DEVICE AND WARRATNY

· SHI International Corp.

To view all products, go to https://www.apple.com/education/pricelists/ and select Apple Education Price List (PDF)https://www.apple.com/education/pricelists/pdfs/Apple_US_Education_Institution_Price_List.pdf.

· Vanguard Computers, Inc.

To view all products, go to https://www.apple.com/us-edu/store

The warranty for devices purchased is the Limited Warranty. Authorized Users may purchase the extended warranty AppleCare +. AppleCare + must be purchased at the same time as the device order for SHI, and within 30 calendar days for Vanguard.

See section 1.4 of this user guide for information about product offerings.

STEP 2 - REQUEST A QUOTE

Email the Contractor (contact information is provided in section 1.6 of this user guide) the device description and they will provide a quote that references the applicable discounts and contract number (section 1.5 of this user guide provides the minimum discount).

They can also assist with questions about equipment availability, best value, devices that fulfill business needs, etc.

STEP 3 - PLACE AN ORDER

Email the staff member who provided the quote a purchase order or an alternative mutually agreed upon ordering means (e.g., pCard, direct payment). Submitting purchase orders is preferred.

*For State Agencies using STAR, STAR Supplier ID’s are provided in section 1.6 of this user guide.

STEP 4 - RECEIVE AN ORDER

Orders will be shipped to the mailing address provided on the PO or an otherwise agreed upon address. The anticipated arrival date is 2-4 weeks from the date the order is implemented; however, this could take longer if there are supply chain issues. The Contractor will notify you of any shipment delay or product unavailability issues which could impact your shipment arrival date.

STEP 5 – RETURN

Return policies are based on Apple’s return policies.

Products that are defective, dead-on-arrival, visibly damaged in transit, or do not meet the specifications provided on Apple.com may be returned to the Contractor at no cost to the State. Otherwise, products are not eligible for return. The timeframe to notify the Contractor about eligible returns differs by Contractor as noted below.

· SHI International Corp.

If an item is dead-on-arrival or visibly damaged in transit, notify SHI within 24 hours of receipt. If the device is defective, contact AppleCare at 1-800-APL-CARE within 24 hours of receipt, and they will assign you a case number. Provide SHI the case number and they will manage the return process.

· Vanguard Computers, Inc.

If an item is dead-on-arrival or visibly damaged in transit, notify the Vanguard Sales Team soon as possible.

BUSINESS CASE EXCEPTIONS

A business case exception is NOT required to purchase from these contracts because:

· Apple brand equipment is not offered on the Computer Equipment and Related Services contract no. 505ENT-M22-WICOMPUTER-00.

· Apple Inc.’s NASPO Computer Equipment, Peripherals and Related Services contract no. 505ENT-O24-NASPOCOMPUT-02 is an optional contract.

PROBLEM RESOLUTION

Purchasing Entities should first attempt to resolve complaints, issues or disputes informally with the Contractor. If the issue or dispute cannot be resolved, the issue may be elevated to the State Contract Manager.

Hallee Kox Department of Administration 101 E Wilson St, 6th Fl Madison, WI 53703

(608) 266-7554 Hallee.Kox@wisconsin.gov image1.png