CONSOLIDATED ALARM PWS.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

FIRE ALARM PANEL MONITORING & SECURITY/INTRUSION ALARM MONITORING FOR THE EIGHTH COAST GUARD DISTRICT

RFQ #: 37150PR240000032

GENERAL:

BACKGROUND: The mission of the U.S. Coast Guard is to provide and maintain a safe and secure environment for all residents, military/civilian personnel, and members of the public. To accomplish this mission, it is essential that the properties and facilities of the areas specified herein have continuous fire alarm panel and intrusion security monitoring. The intent of this project is to consolidate the Coast Guard’s 8th District Fire Alarm Panel & Intrusion Alarm Monitoring services into one Contract. Currently there are 33 separate Fire Alarm Panel & Intrusion Alarm Monitoring Contracts spanning across 9 states within the Coast Guard’s 8th District. The intent of this project is to obtain required services for Fire Alarm Panel & Intrusion Alarm Monitoring.

SCOPE: Contract to provide a comprehensive commercial alarm panel & intrusion alarm monitoring service solution. Components can manage their alarm services of hardware and notifications for each unit in this Performance Work Statement. Management of Monthly payment services to monitor all Fire Panels & Intrusion Alarms for prompt/proper protection and outside communication to proper authorities & officials is what is required. Current Contractors furnish all labor, tools, materials, transportation, equipment, supervision, and personnel to perform any installation of required/new equipment and monitoring services. No additional services are authorized without permission from the Contracting Officer or their Representative. After the award of contract, a pre-conference will be held prior to starting the services on board the listed units. The services listed is a comprehensive means of providing accurate management of account payments and account updates only with confirmation from the COR or each corresponding unit.

SERVICE AS FOLLOWS: Account management of payments, addition, or removal of services. All administrative changes and approvals will only be authorized by the government entity.

OBJECTIVE: Consolidation of Fire Alarm Panel & Intrusion Alarm Monitoring services provided into a single account. Eliminating the 29 separate contracts for the services in the district to streamline payment processing and handling.

FIRM FIXED PRICE WORK: The Contractor shall provide all labor, services, and equipment in this PWS. The quote shall be provided using firm fixed prices. The Contractor shall provide a quote with a firm fixed price for each service address in this PWS., with a grand total for all service addresses. The Contractor may submit an invoice based on the completion for all addresses. This invoice can be consolidated for billing purposes only. The invoice shall be submitted to The Invoice Processing Platform (IPP) for the Contracting Officer, Contracting Officer Representative and Unit to review, receive for and approve for payment processing.

OPTIONAL TASKS (UNSCHEDULED SERVICES): The Government reserves the right to request unscheduled troubleshooting/service calls utilizing the Estimated Quantity CLINS (X0003) in the schedule at the predetermined price as necessary to ensure no lapse in services due to technicalities and needed repairs. The COR will notify the Contractor when unscheduled service calls are necessary and provide the quantity required. The Government will fund a Not-To-Exceed (NTE) quantity on the Contract for this CLIN. The contractor shall not exceed the quantity without prior modification to the contract to add additional funds. If during the performance year, the quantity of actual service calls under CLIN X0003 is less than estimated, the Government will de-obligate excess funds form the contract. The contractor will only be paid for actual work covered under optional tasks, any repairs that require additional funds will be authorized outside of the consolidated award.

PERFORMANCE REQUIREMENTS SUMMARY: This contract includes a Performance Requirements Summary (PRS) at PWS 9.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officers Representative (COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contacting Officer.

SPECIFIC REQUIREMNTS/TASKS: Monthly Fire Alarm Panel & Intrusion Alarm Monitoring for the listed units. Contractor shall furnish all labor, tools, materials, transportation, equipment, supervision, and personnel to perform the requested services. No additional service is authorized without permission from the Contracting Officer or their Representative.

DEFINITIONS: Where “as show”, “as indicated”, “as detailed”, or words of similar import are used, it shall be understood that reference is made to this Performance Work Statement and document attachments.

Where “as directed”, “as required”, “as permitted”, “approval”, “acceptance”, or words of similar import are sued, it shall be understood that direction, requirement, permission, approval, or acceptance of the COR is intended unless otherwise stated.

Applicable Law – All laws, regulations, rules, orders, judgements, degrees, permits, approval, or other requirement of any governmental agency having the organic materials that are enforced on the effective date and as they may enacted, issued, or amended during the term of this agreement.

Contractor – The term “Contractor” as used herein refers to both the prime contractor and any subcontractors. The prime Contractor shall insure that subcontractors comply with the provisions of this contract.

Contracting Officer’s Representative (COR) – The individual designated by the Contracting Officer to monitor the contractor’s performance and to ensure all technical requirements are met.

Transportation – The act of transporting or state of being transported.

USCG Representative – USCG Unit Engineering Officer (EO), Engineering Petty Officer (EPO) and or assistant/s.

CONTRACTOR PERSONNEL

QUALIFIED PERSONNEL: The Contractor shall provide qualified personnel to perform all requirements specified in this PWS.

PROJECT MANAGER: The Contractor shall provide a Project Manager who shall be responsible for all Contractor work performed under this PWS. The Project Manger shall be a single point of contact for the Contracting Officer and the COR. The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project Manager, shall be provided to the Government as part of the Contractors proposal. The Project Manager is further designated as Key by the Government. During any absence of the Project Manager, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates shall be able to read, write, speak, and understand English. Additionally, the Contractor shall not replace the Project Manager without prior approval from the Contracting Officer. **The Project Manager shall be available to the COR via telephone between the hours of 0800 and 1600 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within 24 hours of notification.

EMPLOYEE IDENTIFICATION:

· Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employes photo, name, clearance level and badge expiration date. Visiting Contractor employees shall comply with Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all ties.

· Contractor employees working on-site at Government facilities shall war a Government identification bade. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

EMPLOYEE CONDUCT: Contractor’s employees shall comply with all applicable Government regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DSH uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees always present a professional appearance and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security. Proper adherence to all safety procedures is require prior, during and after work being performed. The contractor shall furnish all personnel with and require donning of required personal protective equipment (PPE). The contractor shall safeguard the public and Government personnel, property, materials, supplies, and equipment exposed to contractor operations and activities, and avoid interruptions of Government operations in the performance of services. Contractor shall provide personnel who have the knowledge, qualifications, and working experience to perform the functions outlined in the Statement of Work. The contractor shall be responsible for all damages or injury to persons that occur as a result of the contractor’s fault or negligence. The contractor shall take proper safety and health precautions to protect the work, the workers, the public and the property of others.

REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS: The Government may, at its sole discretion (via the Contracting Officer ONLY), direct the Contractor to remove any Contractor employee form DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

SAFETY REQUIREMENTS:

SAFETY PLAN: All work shall be conducted in a safe manner and shall comply with all applicable federal, state, and local safety standards and requirements. The Government reserves the right to inspect for compliance with safety standards and requirements. The contractor shall develop and submit a Safety Plan (as part of the Quality Control Plan – SEE SECTION – DELIVERABLES) within 15 calendar days after contract award and shall update plan as needed. The contractor shall ensure employees are familiar with the content and details of the Safety Plan. The contractors Safety Plan shall comply with all Federal and State laws, including OSHA and regulations set forth in 29 CFR 1910 and 29 CFR 1926 and in Commandant Instructions (COMDINTS) M5100.47 and M11000.11. At minimum, the Safety Program shall include the following:

· Compliance with Codes

· Assignment of Responsibility

· Safety Indoctrination and Training

· Inspections, Reports and Control of Hazards

· General Housekeeping and Cleanup

· Protection of Employees (Contractor & Government)

· Inclement or Destructive Weather Measures All power equipment shall be operated within the safety parameters as defined by OSHA. Equipment shall be operated with particular care when near pedestrians and especially near children. Equipment shall be in working, safe and good mechanical condition to operate on Coast Guard property.

ACCIDENT PREVENTION: In addition to addressing the aforementioned, the contractor shall maintain a record of property damage, accidents and fires caused by the contractor or subcontractor employees. The contractor shall report the damages, fires, or accidents to the Contracting Officer in accordance with Homeland Security Acquisition Regulation (HSAR) Clause 3052.223-90 Accident and Fire Reporting (Dec 2003). The contractor shall comply with mishap reporting procedures found int eh latest edition of COMDTINST M5100, Safety and Environmental Health Manual. The procedures are for information and data gathering purposes only. The Government will supply the contractor with the necessary forms and instructions for completion of the forms. All mishaps shall be reported to the COR within 24 hours.

RESULT OF SAFETY NON-COMPLIANCE: if the contractor fails or refuses to promptly comply with safety requirements, the Contracting Officer may issue an order stopping all or part of the work until the contractor takes satisfactory corrective action. No part of the time lost due to any such stop order shall be made the subject of a claim for extension of time or for excess costs or damages to the contractor.

DAMAGED EQUIPMENT OR PROPERTY: The contractor shall be responsible for restoring any damaged property or equipment caused by the contractor or the contractor’s employees. The restoration shall be to its original condition at no addition cost to the Government.

LICENSES/PERMITS: The contractor shall obtain (without any additional cost to the Government) and submit as required the necessary licenses and permits in accordance with any requirements of the municipalities, counties, and states for the performance of this work and for complying with all applicable Federal, State, and local laws, and shall maintain such licensing throughout the term of this contract.

INSURANCE: The contractor shall obtain (without any additional cost to the Government) and submit to the Contracting Officer as required the necessary Certificate of Insurance as required by FAR 52.228-5.

APPLICABLE PUBLICATIONS AND APPENDIXES:

· The Contractor shall comply with all applicable Federal, State, and local laws, ordinances, statutes, and regulations pertaining to the request services and shall obtain such permits, licenses, or other authorizations (at no additional cost to the Government) as may be required. The publications, forms, and regulations are mandatory and reflect version that are current at the time of contract award. The Government shall provide requested USCG publications, forms, and regulations to the Contractor at the start of the contract period. The contractor is responsible for obtaining all Non-Coast Guard publications as needed. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The Government will provide follow-on requirements to the Contractor when changes occur. The Contractor shall maintain technical and reference materials and data supplied to the Contractor for the entire period of performance.

· The Contractor shall comply with all applicable federal, state, local environmental protection and hazardous laws, statutes, and regulations, as well as applicable US Coast Guard Instructions. The Contractor shall instruct and guide its employees regarding any directives provided by the Coast Guard.

· The Contractor shall utilize safe products and equipment and qualified personnel to ensure the health and safety of all in compliance with the Environmental Protection Agency (EPA) and the Occupational and Safety Hazard Administration (OSHA).

· The Government will provide all publication listed upon request of the Contractor. Supplements or amendments to listed publications may be issued during the life of the contract. The Contractor shall immediately implement those changes, which result in a decrease or no change in the contract price. Upon completion of the contract, the Contractor shall return to the Government all issued publications and used forms.

SECURITY: All employees subject to Security Risk and Background Investigation.

PERIOD OF PERFORMANCE:

· Base Period: 01 April 2024 – 31 March, 2025 (Base)

· Option Period One: 01 April 2025 – 31 March 2026 (option year 1)

· Option Period Two: 01 April 2026 – 31 March 2027 (option year 2)

· Option Period Three: 01 April 2027 – 31 March 2028 (option year 3)

· Option Period Four: 01 April 2028 – 31 March 2029 (option year 4)

PLACE OF PERFORMANCE:

· ANT COLFAX: 350 CONTROL HOUSE RD COLFAX, LA 71417

· ANT SABINE: 7034 SOUTH FIRST STREET SABINE PASS, TX 77655

· BASE GALVESTON: 3000 FORT POINT RD GALVESTON, TX 77550

· BASE NEW ORLEANS: 1790 SATURN BLVD NEW ORLEANS, LA 70129

· CGC BENJAMIN DAILEY: 100 SINGING RIVER ISLAND PASCAGOULA, MS 39595

· CGC MUSKINGUM: 460359 E 1137 RD SALLISAW, OK 74955

· ESD LOUISVILLE: 11501 PLANTSIDE DR. STE 7 LOUISVILLE, KY 40299

· FORCECOM NOLA ARMORY: 4023 MAIN ST. BELLE CHASSE, LA 70037

· MSST NOLA Building: 4023 MAIN ST. BELLE CHASSE, LA 70037

· COMMSTA Transmitter Building: 4023 MAIN ST. BELLE CHASSE, LA 70037

· COMMSTA Receiver Building: 4023 MAIN ST. BELLE CHASSE, LA 70037

· MAT PASCAGOULA: 108 SINGING RIVER IS PASCAGOULA, MS 39595

· MSD CINCINATTI: 3653 RIVER RD CINCINNATI, OH 45204

· MSD FORT SMITH: 7030 TAYLOR AVE STE 4 FORT SMITH, AR 72916

· MSU PADUCAH: 225 TULLY STREET PADUCAH, KY 42003

· MSU PITTSBURGH: 1 WASHINGTON AVE PHILADELPHIA, PA 19147

· SECTOR HOUSTON: 13411 HILLARD ST HOUSTON, TX 77034

· SECTOR LOWER MISSISSIPPI- MSD FORT SMITH: 7030 TAYLOR AVE STE 4 FORT SMITH, AR 72916

· SECTOR NEW ORLEANS: 200 HENDEE ST NEW ORLEANS, LA 70114

· SECTOR OHIO VALLEY: 600 MARTIN LUTHER KING JR. PL 4TH DECK MAZZOLI FEDERAL BUILDING LOUISVILLE, KY 40202

· STATION DESTIN: 2000 MIRACLE STRIP PKWY DESTIN, FL 32540

· STATION GRAND ISLE: 453 ADMIRAL CRAIK DR GRAND ISLE, LA 70358

· STATION GULFPORT: 991 23RD AVE GULFPORT, MS 39501

· STATION HOUSTON: 9640 CLINTON DR HOUSTON, TX 77029

· STATION LAKE CHARLES: 1245 GIOVANNI ST LAKE CHARLES, LA 70605

· STATION LOUISVILLE: 13720 AIKEN RD LOUISVILLE, KY 40245

· STATION NEW ORLEANS: 2001 METAIRIE HAMMOND HIGHWAY METAIRIE, LA 70005

· STATION PASCAGOULA: 108 SINGING RIVER ISLAND PASCAGOULA, MS 39595

· STATION PORT ARANSAS: 800 N. STATION ST. PORT ARANSAS, TX 78373

· STATION SABINE: 7034 SOUTH 1ST STREET SABINE, TX 77655

· STATION SOUTH PADRE ISLAND: 1 WALLACE REED RD SOUTH PADRE ISLAND, TX 78597

· STATION VENICE: 436 COAST GUARD RD BURAS, LA 70091

HOURS OF OPERATION: Contractor employees shall generally perform all work between the hours of 0900 and 1500 EST (unless emergent), Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this PWS.

REGULATIONS WHILE ONBOARD U.S. COAST GUARD PREMISES:

· Daily colors and the raising/lowering of the American flag will take place every morning at 0800 and every evening at sunset. All personnel on Base will face the main flagpole & maintain silence and all vehicles & equipment will halt during these brief events.

· The work site shall be always maintained in a clean condition. This includes daily clean-ups of the work and storage areas. The site shall be well lit and well barricaded/cordoned off as appropriate.

· Absolutely no firearms or weapons of any kind are allowed onboard premises.

· Only American citizens and permanent resident aliens are allowed onboard Facilities. No foreign nationals are permitted on the premises.

· Notice shall be given to the Coast Guard’s representative 1 week in advance of any planned power, water, and sewage or lighting outages.

· The contractor shall provide a consolidated list of all contracted personnel including their driver’s license numbers (or other valid gov’t issued ID number) who will be working on Facilities either the day of or prior to the notice to proceed date.

· Should warnings of gale force or stronger winds, or other inbound natural disasters be issued, the contractor shall take every practicable precaution to minimize the danger to persons, to the work, and the adjacent property. These precautions shall include closing all openings, removing all loose materials, tools and equipment from exposed locations, and removing or securing scaffolding, securing field trailers, and other appropriate equipment and other temporary work.

· No personnel other than the contracting officer has the authority to alter the terms of any contract or to issue any change orders.

· All contractor vehicles, equipment and gear onboard Coast Guard properties are subject to search at all times. Additionally at all times due to security and operational needs, the contractors is subject to orders to evacuate the property at any time.

· Due to the nature of operations & support functions ongoing on board units, all efforts within reason to minimize the size and footprint of the contractor’s lay down area shall be taken. The boat ramp, government vehicles, and small boats shall not be obstructed or blocked.

TRAVEL: Contractor travel shall not be required for this requirement.

POST AWARD CONFERENCE: The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than 10 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objective of this contract and review the Contractor’s draft project plan. The Post Award Conference will be head via teleconference.

PROJECT PLAN: The contractor shall provide a draft Project Plan at the Post Award Conference for Government review and comment. The plan, at a minimum, shall include: (a) list of work to be performed; (b) project schedule; (c) description of intended results; (d) role of key personnel, if applicable and (e) how quality of service (project) will be maintained through life of contract. The Contractor shall provide a final Project Plan to the COR not later than 10 business days after the Post Award Conference.

BUSINESS CONTINUITY PLAN: The Contractor shall prepare and submit a Business Continuity Plan (BCP) to the Government. The BCP shall be due 10 business days after the date of award and will be updated on an annual basis. The BCP shall document Contractor plans and procedures to maintain support during an emergency, including national disasters and acts of terrorism. The BCP, at a minimum, shall include the following:

· A description of the Contractor’s emergency management procedures and policy.

· A description of how the Contractor will account for their employees during an emergency.

· How the Contractor will communicate with the Government during emergencies.

· A list of primary & alternate Contractor Points of Contact, each with a Primary and Alternate Individual BCPs shall be activated immediately after determining that an emergency has occurred, shall be operational within 24 hours of activation or as directed by the Government, and shall be sustainable until the emergency is resolved and normal conditions are restored or the contract is terminated, whichever comes first. In case of a life-threatening emergency, the COR shall immediately contact the Contractor Project Manager to ascertain the status of any Contractor personnel who were located in Government Controlled space affected by the emergency. When any disruption of normal, daily operations occurs, the Contractor Project Manager and the COR shall promptly open an effective means of communication and verify:

· Key points of contact (Government and Contractor)

· Temporary work locations (alternate office spaces, telework, virtual offices, etc.)

· Means of communication available under the circumstances (e.g., email, webmail, telephone, FAX, courier, etc.)

· Essential Contractor work products expected to be continued, by priority.

The Government and Contract Project Manager shall make sue of the resources and tools available to continue contracted functions to the maximum extent possible under emergency circumstances. Contractors shall obtain approval from the Contracting Officer prior to incurring costs over and above those allowed for under the terms of this contract. Regardless of contract type, and of work location, Contractors performing work in support of authorized tasks within the cope of their contract shall charge those hours accurately in accordance with the terms of this contract.

PROGRESS REPORTS: The Project Manager shall provide a monthly progress report to the Contracting Officer and COR via electronic email. This report shall include a summary of all Contractor work performed, including a breakdown of labor hours by labor category, all direct costs by line item, an assessment of technical progress, schedule status, any travel conducted an any Contractor concerns or recommendations for the previous reporting period.

PROGRESS MEETINGS: The Project Manager shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information, and resolve emergent technical problems and issues. These meetings shall place via teleconference.

GENERAL REPORT REQUIREMENTS: The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows 10 & Microsoft Office Applications).

PROTECTION OF INFORMATION: Contractor access to proprietary information is required under this PWS. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DSH MD 11042.1, Safeguarding Sensitive but Unclassified (For Official Use Only) Information. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

GOVERNMENT FURNISHED RESOURCES: The Government will provide the following information, data, and documents to the Contractor for work required under this contract:

The Government will provide copies of the references cited in PWS at the Post Award Conference.

The Contractor shall use Government furnished information, data, and documents only for the performance of work under this contract and shall be responsible for returning all Government furnished information, data and documents to the Government at the end of the performance period. The Contractor shall not release Government furnished information, data, and documents to outside parties without the prior and explicit consent of the Contracting Officer.

CONTRACTOR FURNISHED PROPERTY: The Contractor shall furnish all facilities, materials, equipment, and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified.

GOVERNMENT ACCEPTANCE PERIOD:

· The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will send an e-mail to the Contractor notifying it that the deliverable has been accepted.

· The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

· The COR will have 10 business days to review deliverables and make comments. The Contractor shall have 10 business days to make corrections and redeliver.

· All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

· DELIVERABLES: The Contractor shall consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this PWS. The Contractor shall submit the deliverables (reports and other) as identified below via email, traceable means, or can be hand carried.

· Copy of Permits and Licenses required by all local municipalities, and the States of Alabama, Louisiana, Texas, Arkansas, Missouri, Indiana, Illinois, Mississippi, Iowa, Kentucky, Tennessee, Nebraska, Oklahoma, and as well as all Federal permits required. – Updated as needed or required by any of the States or Federal Government – 2 Copies (one to Contracting Officer and one to COR) – Required Five (5) Calendar days after award and before executing the work outlined in the contract and updated as necessary during the contract period.

· Certificate of Insurance as required by FAR 52.228-5 – Updated Annually – 2 copies (one to Contracting Officer and one to COR) – Required Five (5) calendar days before contract award; then Anniversary of policy renewal.

· Name(s), telephone number(s) and address(s) of the designated Project Manager or Supervisor – Updated as needed – 2 copies (one to Contracting Officer and one to COR) – Within Fifteen (15) calendar days after contract award and updated as necessary during the contract period.

· Contractor Quality Control Plan (QCP) – Updated as needed – 2 copies (one to Contracting Officer and one to COR) – Within fifteen (15) calendar days after contract award date.

· Contract Discrepancy Report – Updated as needed – 2 copies (one to Contracting Officer and one to COR) – Within five (5) calendar days of receipt from COR.

WORK CONTROL: The contractor shall manage the total work effort associated with the services required to assure fully adequate and timely completion of these services. Such management includes, but is not limited to, planning, scheduling, report preparation, establishing and maintaining records and quality control. The contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements and to permit tracking of work in progress. The contractor shall plan and schedule work to ensure labor and equipment are available to complete work requirements within the specified time limits and in conformance with contract terms and conditions.

MANAGEMENT: The contractor shall provide an adequate staff with the necessary management expertise to assure the performance of the service required. The designated contractor personnel shall effectively communicate with all Government and non-government personnel and shall have full authority to act on all contractual matters relating to the daily performance of the contract; and, to receive, accept and sign for any notices, inspection reports and all other correspondence on behalf of the contractor from the COR/Contracting Officer. This individual shall serve as the central point of contact for the Government and shall oversee the collection operations and monitor and ensure all work is performed in accordance with the PWS and shall maintain the work specification requirements, scheduling, inspections, and safety standards. This individual shall be available when the contract work is in progress and shall have the ability to respond to the site to monitor work progress and for any other emergency, as required.

PERSONNEL QUALIFICATIONS: The Contractor shall continuously maintain an adequate staff to ensure work is scheduled and completed in accordance with the quality standards herein.

Contractor personnel not in compliance may be denied access to the Coast Guard Facility. Contractor personnel will be restricted to designated working areas. Any personnel violating this policy may lose access to the Coast Guard facility. Contractor personnel shall have photo identification at all times while working on Coast Guard facilities.

· Language Requirement. The contractor/contractor representative must be able to read, speak, and understand English. They must be able to fulfill, completely and clearly, the reporting requirements of the contract.

· Uniform/Appearance. Contractor personnel located onsite during normal duty hours shall present a neat appearance and shall wear distinct clothing for easy identification bearing the name of the company. The contractor shall ensure all employees wear appropriate safety equipment/clothing while collection is in progress. Any color or color combination maybe used for the uniforms except blue.

· Communication Devices. The use of cell phones while driving (speaking or texting) on Coast Guard Facilities is prohibited. In addition, the potential exists for distraction while personnel are eating, drinking, operating radios, etc., and these activities should only be performed when the vehicle is safely stopped.

· Requirements for escorted access. All Contractor’s or Contractor employees accessing USCG Bases or Housing Bases shall provide valid federally accepted identification and company ID card upon request. Contractor personnel shall check in with the Front Gate upon entry and shall sign the Contractor Log when checking in for service pick up. Contractor personnel shall have no felony convictions, no weapons, and no history of DUIs on Federal installations. Contractors and Contractor Employees shall be U.S. Citizens or eligible for employment in the U.S. (see below)

· At U.S. Based Locations and in the U.S. Territories. Immigration status and Employment authorization must be verified with the Department of Homeland Security (DHS) in accordance with OMB Memorandum 07-21, Verifying the Employment Eligibility of Federal Employees. Acceptable DHS documents to Provide employment authorization include, but are not limited to:

1. Unexpired Permanent Resident Card (I-551).

2. Unexpired Employment Authorization Document (I-766).

3. Unexpired foreign passport with a valid I-94 or I-94A for a class of Admission that permits employment.

Contracted companies requesting access to federal installations shall comply with all requirements for minimum escort of any of their employees or Subcontracted employees, and agree to adhere to all applicable U.S. Codes, State, local and federal regulations while conducting business on or for USCG Bases and Housing Bases. The Contractor shall provide the Name(s), telephone number(s) and address(s) of the designated Project Manager or Supervisor to the Contracting Officer Within fifteen (15) calendar days after contract award and updated as necessary during the contract period.

SAFETY PRACTICES: Workers will be working on a Coast Guard military installation and must be familiar with and obey established fire, safety, environmental and security regulations. All employees shall wear a distinctive uniform and safety equipment while refuse collection is in progress. The workers shall take necessary precautions to prevent safety hazards. The workers shall ensure that the work area is clearly marked at all times and take the necessary precautions to ensure safety hazards are minimized and mitigated the workers shall perform and conduct the work so as to minimize obstruction to the paved driveways and parking and walkway areas and other interference with Coast Guard operations. Workers must follow the latest OSHA regulations on this project. Contractor employees shall be familiar with the contractor’s Safety Plan.

Protection of Property: The contractor employees shall protect the existing surrounding personal belongings and property during the course of the work. Any damage caused by the contractor employees shall be corrected at the contractor’s own expense. The contractor will be responsible for repair of any damage incurred to turf, landscaping, buildings, utilities or pavement as a result of the work at no additional cost to the government.

Standards of Conduct: All employees of this contractor in the performance of this contract, or any representative of the contractor entering this installation, shall abide by all applicable regulations and shall be subject to security checks as may be deemed necessary. The contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees, as necessary. Each contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the U.S. Coast Guard, and the Federal Government. The Government reserves the right to direct the contractor to remove an employee from the work site for failure to comply with the standards of conduct. This shall not relieve or constitute an excuse from contract performance. To maintain continuity of services, the contractor shall initiate immediate action to replace such employee, at no additional cost to the government. Employees shall be directed not to engage in conversation/disputes with the customers that are receiving services. The employee must direct all such confrontations to the COR.

QUALITY CONTROL REQUIREMENTS:

CONTRACTOR QUALITY CONTROL PLAN (QCP) – SEE SECTION “DELIVERABLES”

GOVERNMENT QUALITY ASSURANCE (QA) REQUIREMENTS:

· FUNDAMENTAL GOVERNMENT RESPONSIBILTIES: The Contracting Officer’s Technical Representative (COR) is responsible for representing the Contracting Officer in all facets of quality for the services required. The designated representative will carry out inspections, reviews and approvals, handle deficiencies and ultimately accept on behalf of the Contracting Officer. The functions of the COR are identified in paragraphs 9.2 and 9.3 below. Government personnel other than the Contracting Officer and COR may observe the contractor’s operations from time to time. However, these personnel may not interfere with contractor performance.

· GENERAL QUALITY ASSURANCE FUNCTIONS: To facilitate the surveillance of the contractor’s quality program by the Government, the COR will verify contractor compliance with designated performance requirements. In addition, for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the contractor is subject to re-performance. The surveillance approach may change throughout the duration of the contract. The COR may update the surveillance approach when the need arises. The COR will inspect the contractor’s QCP regularly for compliance with the requirements herein.

· SPECIFIC QUALITY ASSURANCE FUNCTIONS: The COR may establish an Inspection Schedule using the Quality Checklists from the Contractor’s QCP. The COR or USCG Representative will perform the following qualitative and evaluative functions, which comprise the Government Quality Assurance Surveillance Plan (QASP), per.

· Periodic inspections using the Contractor’s Quality Checklists to evaluate the contractor’s performance to ensure contract services are received. The COR or on site USCG Representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program and review of received complaints from base personnel, if any. The COR or USCG Representative may inspect each task as completed or increase the number of quality control inspections if deemed appropriate due to failures discovered during quality control inspections or repeated customer complaints. If performance dictates the government may also decrease the number of quality control inspections. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

· Report findings resulting from these inspections to the Contractor and Contracting Officer.

· Perform monthly reviews of the contractors invoices and records to ensure they adequately match the services on contract.

· If discrepancies are discovered as a result of the periodic inspections, or any other means, use the Contract Discrepancy Report (CDR) to communicate them to the contractor and follow up to ensure nonconformance is corrected.

· Meet with the Contractor’s manager as agreed to or as often as necessary. The contractor and COR or USCG Representative will sign the written minutes of these meetings prepared by the COR. Should the contractor not concur with the minutes, the contractor shall state any areas of non-concurrence in writing to the COR within five (5) calendar days of receipt of the signed minutes.

· Perform annual and final Performance Evaluations via the Contractor Performance Assessment Reporting System (CPARS).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): The QASP has been developed to evaluate contractor actions and is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirements Summary (PRS). The QASP is based on the premise the government desires to maintain a quality standard for this service contract. The contractor, not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

PERFORMANCE REQUIREMENTS SUMMARY (PRS): The contractor service requirements are summarized into performance objectives that relate directly to mission essential items as identified in the PWS. These requirements are critical to mission success and are identified in the Performance Requirements Summary (PRS).