Colocation Draft SOW 6.2023 (002).docx

U.S. Department of Education Federal Student Aid

Contractor Support for FSA

Statement of Work (DRAFT)

June 20, 2023

Table of Contents

Introduction The Department of Education, Federal Student Aid (FSA) is awarding a contract to a supplier who possesses specific data center services required to support telecommunications installations and system hosting through Cloud Service providers. The purpose of this contract is to provide data center and connection services for FSA and initially is needed for the myFederalStudentAid and Common Origination and Disbursement (COD) systems that has been built in Amazon Web Services (AWS) and is currently interconnected with contractor data centers.

Background FSA is hosting systems in AWS to obtain reduced costs and increased efficiencies for supporting them. To support the hosting in AWS, FSA has installed MTIPS lines to support Government requirements for Internet traffic to the systems at AWS. These lines require the appropriate facilities for support and controls.

Scope of Work The purpose of the Statement of Work (SOW) is to acquire services necessary to support operations and maintenance activities located at Contractor locations that connect to AWS (Amazon) cloud.

Task 1 – Operation Management (Contractor Facilities) 1 The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2 The prices, terms and conditions stated under Special Item Number 132-52 Electronic Commerce Services apply exclusively to EC Services within the scope of this Information Technology Schedule.

3 The Contractor shall provide at a minimum three customer support tickets for each location.

4 The Contractor shall provide the following product items at each of the existing locations DC11 (primary circuit and backup circuit), SV1, and SV5.

· Maintain (QTY 3) Cabinets - 5kVA (39” x 48” x 18”)

· Maintain (QTY 4) AC Circuits - 120v - 30 amp - Single Phase - Primary

· Maintain (QTY 4) AC Circuits - 120v - 30 amp - Single Phase - Redundant

· Maintain (QTY 4) Existing Cross Connect Package

5 The Contractor shall provide a Monthly Cost Control Report detailing all activities performed along with the associated labor hours worked and costs incurred by the Contractor and by task assignment.

6 The Contractor shall maintain the existing Plain Old Telephone Services for Data usage.

Task 2 – Contractor support for FSA The following services shall be provided on a time and material basis for FSA to Contractor related activities. These same services shall also be priced out for ongoing operations and maintenance of Contractor support.

1 The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity in the Contractor Portal.

2 The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity in the Contractor provided Portal.

3 The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

4 The Contractor shall provide network infrastructure services, AND support including but not limited to:

· Patch cords troubleshooting/support for all approved applications

· Network outage troubleshooting/support

· AWS hosted and managed intranet sites troubleshooting support

5 The Contractor shall provide an online portal that provides the following services:

· Notifications – View maintenance, ordering, and incident notification for networks, and IBX’s

· Portal access to view create and design AWS environment

· Install Base to view details about each product or services that can be ordered

· View pending storage items and equipment that are awaiting approval, and or in cages

· Submit trouble tickets

· Visibility of infrastructure and real time monitor tools

· Provide information on how finances and bills are handled

· Provide information on the types of reports that can be generated from the portal

· Provide information on the types of cross connect that are used and who does the patching

· Provide the ability to create maintenance tickets including but not limited to installs, cage cleaning, and information on service level agreements

· Provide information on circuit access

· Provide information on work site visits and protocol

· Provide information on shipments including where equipment is sent, who places equipment in the cages, who patches the shipment to routers.

· Provide information on security access, security protocols, and who has access to a cage, and the level of security required for access

Delivery Schedule

Deliverable

The services shall be performed in accordance with the requirements listed in the SOW and the terms and conditions of the contract.

Assumptions

1. The tasks associated with this SOW are dependent on close coordination and collaboration between the Contractor and FSA.

2. FSA (Verizon) team will maintain all systems connected to the AWS domain per the policies and requirements of the Contractor.

3. FSA shall ensure that Verizon can perform vulnerability scans on the routers within the Contractor cages to validate compliance.

Place of Performance The work of this SOW is currently performed at the Contractor data center located in Ashburn, VA, and San Jose, CA.

Period of Performance The period of performance goes from 1/21/24 - 1/20/29 with each year renewed as an optional year.

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