CNATRA_T-44C_Add-B_Rev 2.docx

Addendum B

PERFORMANCE WORK STATEMENT (PWS)

T-44C Contractor Instructional Services (CIS) At NAS Corpus Christi, TX

Prepared By:

NAVAL AIR WARFARE CENTER

TRAINING SYSTEMS DIVISION

GT33100

Orlando, FL 32826-3224

Addendum B

PERFORMANCE WORK STATEMENT (PWS)

T-44C Contractor Instructional Services (CIS)

Addendum B, PWS, CNATRA T-44C CIS Changes:

Table of Contents

iv

PART 1: GENERAL DESCRIPTION

PART 2: CONTRACTOR OWNED DEVICES

2.1.1 CONTRACTOR PROVIDED DEVICES.

2.1.1.1 UNIT TRAINING DEVICE (UTD). The contractor shall provide a minimum of two (2) Unit Training Devices (UTDs)/Instrument Flight Trainers (IFTs)) in courses where a requirement is delineated. A T-44C Unit Training Device (UTD) is defined as a Procedural Trainer that provides all the capability of the cockpit, flight parameters and Input-Output-System (IOS) portion of a T-44C Level 6 equivalent Advanced Aviation Training Device (AATD), except with no visual system. The T-44C UTD/IFT(s) shall be capable of performing all maneuvers and training as specified in the specific course curriculum/syllabi as mentioned herein.

Additionally, each UTD/IFT shall be used as a platform to train all aspects of emergency procedures from recognition to logical conclusion. Specific events are listed in CNATRAINST 1542.147G.

The T-44C UTD/IFT(s) shall minimally meet the requirements of a "non-visual" FAA Advanced Aviation Training Device (AATD) as defined in FAA AC 61-136 (FAA certification not required) for courses where a syllabus requirement is delineated. The UTD/ IFT(s) shall depict the applicable T-44C cockpit system(s) (e.g., avionics, electronics, switches and controls) and have student input and trainer system indications/responses (action-reactions capability) which replicate the T-44C flight parameters, response and handling characteristics as described in the NATOPS manual and applicable FTIs.

The contractor shall certify that the UTD/IFT(s) function at a minimum fidelity as described within this SOW and IAW the Minimum Equipment System Matrix (MESM). Each device shall have freeze/reposition/reset capability. The UTD(s) shall have a remote operating capability which allows the Instructor to control training events while acting as copilot.

2.1.1.2 FLIGHT TRAINING DEVICE (FTD). The contractor shall provide a minimum of four (4) T-44C FTDs which shall minimally be FAA Level 6 equivalent as specified in the current 14 CFR Part 60 (FAA certification is not required), to augment the T-44C aircraft flight-training curriculum. In addition, the contractor shall certify that the FTDs function at a minimum fidelity as described within this SOW and IAW the Minimum Equipment System Matrix (MESM) and Visual Database Requirements as described in NPSI. Each simulator shall have freeze/reposition/reset capability and seat motion cueing (i.e vibration during stall, etc). The FTDs shall have a remote operating capability which allows the Instructor to control training events while acting as copilot.

Each FTD will be used in tasks that minimally include:

Accordingly, a FAA Level "D" equivalent or higher visual system capable of projecting a minimum 220-degree horizontal (minimum –110 degrees [LEFT] and +110 degrees [RIGHT]) by a 60-degree vertical (+28 degrees UP (unless restricted by hardware induced optical obstruction) and -32 degrees DOWN plus or minus 1 degree), continuous collimated visual field of view shall be provided. The open-architecture visual system database shall have accepted navigational aids and airfields as specified in accordance with NPSI, the Simulated Training Area document and Low Level Points Chart, providing pilots with maximum training value. The database shall include terrain with texturing, cultural features such as roads, rivers, buildings, bridges, etc., and a detailed representation of the fields within the modeled training area of operations. Critical VFR checkpoints in the Corpus Christi area of operations shall be identifiable from the FTD cockpit. The database shall minimally include the airfields and operating area normally used within the curriculum and as identified in the Simulated Training Area document and Low Level Points Chart. The Operating area is defined as: CONUS between 25 degrees North to 31 degrees North and 94 degrees West to 101 degrees West, and overwater: A632B and W228A/B/C/D. Primary airfields (1m resolution within 5NM): KNGP, KCRP, KNGW. The Government reserves the right to request the contractor augment or replace the visual database, or implement hardware or software changes, as training requirements dictate, at Government expense.

Each FTD shall also be used to train in:

Additionally, each FTD shall be used as a platform to train all aspects of emergency procedures from recognition to logical conclusion. Each FTD shall have a windscreen structure that represents viewing obstructions in the aircraft and shall have a full fidelity cockpit that replicates the T-44C response and handling characteristics as described in the NATOPS manual and the applicable FTIs. The FTDs shall be capable of performing all maneuvers and training as specified in the course curriculum/syllabi as mentioned herein.

2.1.1.3 GENERAL DEVICE REQUIREMENTS. Each FTD and UTD shall be equipped with a student debrief capability similar to the Computer Aided Debrief System (CADS) or Computer Aided Performance Analysis System (CAPAS) to capture instrument displays, performance, cockpit video and audio for future playback. The contractor is required to advise the Ground Training Officer (GTO)/PTO/ACOR and COR in writing of any changes in FTD and/or UTD upgrades, modifications, or changes that may impact on FTD/UTD capabilities.

PART 3: MOBILIZATION

3.1 RESPONSIBILITIES. During the Mobilization Phase, the Contractor shall be responsible for performing all tasks necessary to assume full performance responsibility at Contractor Support Date (CSD). The Contractor is to prepare CDRL A006 as directed. The Contractor’s Mobilization performance will be documented in the Contractor Performance Assessment Reporting System (CPARS).

3.1.1 PERSONNEL. For the purpose of this Contract, the Site and Alternate Site Managers (SM/ASM), and all CI personnel are considered to be Key Personnel (see paragraph 4.5, below). Résumés for all Key Personnel are required to be submitted to the Contracting Officer’s Representative(s) (COR), or Administrative Contracting Officer (ACO), and the Procurement Contracting Officer (PCO) within thirty (30) days after start of Mobilization for review and determination of acceptability. A cover letter, with résumé attached, shall be submitted for each proposed Contractor employee, including any proposed subcontractor employees, specifying:

(a) The name of each CI candidate and site location

(b) The position held in the Contractor’s organization (e.g., Program Manager, Site Manager, Lead CI, NFO, CIP, etc.)

(c) Any special qualifications/certifications (NATOPS Instructor, etc.)

(d) Planned employment status (full-time, part-time, on-call)

(e) Fully-qualified or needing waiver(s) (specify for what qualification(s))

(f) Department of Labor (DOL) Occupation Code and Title (Service Contract Act Directory of Occupations)

(g) Date anticipated to report on Site

(h) Date scheduled to be fully qualified if needing waiver(s)

3.1.2 CI HIRING REQUIREMENTS

(a) In order of preference, CI shall be or have been, a CNATRA T-44 standardization instructor pilot, or, a CNATRA T-44 instructor pilot who held a standardization instructor pilot qualification in their fleet aircraft, or, a standardization or check ride qualified Fleet Replacement Squadron (FRS) Instructor Pilot.

(b) For new hires, the Government requires instructors to have flown as a Naval Aviator within 10 years of hire date.

(c) A CI shall have a minimum of one deployed fleet tour, 1000 flying hours in any USN or USMC fleet aircraft, and a bachelor’s degree.

(d) The contractor may request waivers from the Government regarding any of the above qualifications for an individual on a case-by-case basis. Substitution of alternative training for CI experience and/or education requirements is subject to Government concurrence as to the adequacy and applicability. The COR, through coordination with the CNATRA T-44 Pipeline Training Officer, and with the recommendation of the Model Manager, will decide whether to approve or disapprove such a request.

Résumés shall state specifically how the individual meets PWS qualifications and certifications for the type of position they will fulfill per the résumé and cover letter. Military experience shall annotate rank/rate, fulfilled positions of leadership, titles, and documented qualification(s) and certification(s) received (e.g., AQDs/NOBCs). Failure to address all PWS qualification and certification requirements may result in a delay in acceptance or rejection of the contractor instructor candidate, thus resulting in a possible deduction and/or an initial poor performance rating in the CPARS at the onset of CSD. Résumés, with cover letters, are required for any Key Personnel replacements or substitutions during this Contract per paragraph 4.5, Key Personnel, of this Contract. All such submittals shall contain all data required above.

The Contractor shall have all proposed personnel on-board at the training site, qualified, no later than ten (10) working days prior to each training system and equipment CSD. If the Contractor uses incumbent personnel, evidence of planned employment can be demonstrated by providing the planned employee’s Acceptance Letter (or candidate employee signed Offer Letter).

Deviation from the Contractor’s proposed workforce at CSD (as presented in the proposal Staffing Charts) will be documented in the first Contractor Performance Assessment Report (CPAR).

3.2 MEETINGS.

3.2.1 JOINT MEETINGS.

Failure to complete mobilization requirements or to be fully prepared to accept full performance responsibility at CSD will be documented in the first Contractor Performance Assessment Report (CPAR) and may be cause for consideration.

PART 4: CONTRACTOR INSTRUCTION

4.1 TRAINER FACILITY.

4.1.1 DELETED.

4.1.2 OFFICE EQUIPMENT/FURNITURE. The Contractor shall be responsible for providing any required office equipment or furniture not provided by the Government. Contractor introduced office equipment shall be Energy Star rated and subject to approval by the Site COR. The Contractor shall be responsible for refurbishing/replacing any consumable supplies (e.g. ink cartridges, paper, shredder oil, batteries etc.) for any office equipment provided by the Contractor.

4.1.3 SERVICES.

4.1.3.1 ADMINISTRATIVE. The Contractor shall provide all services and supplies for administration of Contractor personnel performing under this Contract.

4.1.3.2 FACILITY MAINTENANCE AND REPAIR. The Contractor shall notify the COR and Site GTO of facility conditions requiring attention. Facility maintenance and repair (not resulting from Contractor neglect or misuse) is at no expense to the Contractor. Refurbishment or alteration of Government-furnished spaces may be performed by the Government to accommodate equipment installation or service improvement.

4.1.3.3 GENERAL HOUSEKEEPING. The Contractor shall maintain the general cleanliness of any Government assigned Contractor spaces in which those assigned spaces are occupied by Contractor personnel. The Contractor shall provide all required equipment, materials and supplies to accomplish the tasks of maintaining safe and sanitary conditions of all Contractor assigned spaces and shall comply with all station/command recycling policies. The Contractor shall comply with Site/Command tobacco use policies and only use designated smoking areas for all tobacco product use to include e-cigarettes.

4.1.3.4 TELEPHONE/INTERNET ACCESS/COMPUTER EQUIPMENT. The Contractor is responsible for all costs associated with installation and usage charges for telephone and internet access services and equipment not provided by the Government. If the Contractor desires relocation of Government provided phones or internet access, such relocation shall be subject to Government approval and relocation expenses shall be borne by the Contractor. The Contractor shall inventory all Government and Contractor provided communication services and report the results at the Pre-CSD meeting for each facility. The COR will provide access to Government computers where it is deemed necessary by the Government.

4.1.5 GOVERNMENT INSTALLATION WORK SCHEDULE. The Federal Holidays applicable to this Contract are: New Year's Day, Martin Luther King's Birthday, President's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

In the event that the Contractor is prevented from performing as the result of an Executive Order, or an administrative leave determination that applies to the supported Government activity, such time may be charged to the contract as a direct cost provided such charges are consistent with the Contractor's accounting practices. In the event that any of the above holidays occur on a Saturday or Sunday, then such holiday shall be observed as they are by the Government employees at the supported activity.

4.1.6 CLASSIFIED MATERIAL. NONE.

4.2.2.1 CONTRACT DATA REQUIREMENTS LIST (CDRL). The Contractor shall be responsible for submitting data listed on each CDRL (DD Form 1423) per Exhibit A. For the CDRL requirements of this Contract, refer to Schedule J. CDRL A001 and A007 are to be provided monthly.

4.2.2.2 REPORTS. In addition to the identified CDRLs, the Contractor shall prepare other reports as may be required by the COR relevant to the daily operation and execution of requirements of this Contract (e.g., Daily Accomplishment Reports, CI Training Track/Plan, instructional specific reporting, and others as need may arise).

4.2.2.3 REPORTING. The Contractor shall be responsible for daily, routine communications with the COR, scheduling authority, functional wing etc.

4.2.2.3.1 INTERNATIONAL TRAFFIC IN ARMS REGULATIONS (ITAR). Training for non-US Citizens may be required in CNATRA CIS performance. CNATRA HQ (N7) will coordinate and provide rosters and appropriate FMS case numbers to the contractor site manager and the contractor ITAR representative directly on a weekly basis. The Contractor shall comply with ITAR requirements.

(a) Conduct scheduled CI led/supported training for Training Device and Systems Training (including briefs and debriefs) using traditional and modern tools such as computers, video projectors, overhead projectors and other multimedia systems.

(b) Evaluate student performance during training as required. Debrief students using full replay/debrief capabilities of the device utilized for the training event. Complete and submit electronic grade sheet(s) in the approved CNATRA Training or Learning Management System (T/LMS) during the student debrief. If this is not possible due to a technical issue, the CI shall immediately report the issue to the SM/ASM and fill out a paper grade sheet. The electronic record shall be completed as soon as possible. For prolonged outages, the SM and the GTO shall develop a corrective action plan.

(c) Evaluate and record trainer performance and/or deficiency in accordance with (IAW) established criteria.

(d) Maintain, assess, and recommend improvements to training scenarios for effectiveness and currency.

(e) Review curriculum; assess and recommend improvements to the training curriculum via the appropriate Site Training Officer or Stage Manager.

(f) Provide classroom instruction and make recommendations for improvement to instructional media, to include tests and test materials, lesson plans, interactive courseware, flight training instructions and other guides under the guidelines of current directives.

(g) Conduct training and instruction on device operation for personnel as needed, to include instruction on briefing, debriefing, grading and assessments.

(h) Provide academic instruction, to include instructor led lecture discussion for Crew Resource Management (CRM), Instrument Ground School (IGS), etc., and self-paced Computer Aided Instruction (CAI) and Computer Based Training (CBT) in support of curricula required for each platform.

(i) Assist with training device inspections and certification programs as well as other special projects as required. This includes mishap re-creation and simulator device testing.

(j) Other weapons system specific support responsibilities, as listed in appendices.

4.3.1.1 TRAINING TIME OUT (TTO)/DROP ON REQUEST (DOR). A student TTO or DOR shall be handled IAW applicable CNATRA instructions and other guidance.

4.3.2 CI ADDITIONAL SUPPORT RESPONSIBILITIES. The COR may also task the Contractor to perform Additional Support Responsibilities within the exercised stepladder block of hours (i.e., in place of instructing students). Additional duties of an operational/training nature will be assigned by the GTO after coordinating with the COR. Mandatory Government training (e.g. IAA; PII; trafficking in persons, etc.) will be COR directed, scheduled by the GTO, and overseen by the respective COR. CI Additional Support Responsibilities can include, but are not limited to, the following:

a. Maintenance, improvement and testing of Curricula and Syllabi.

(1) Update, modify, and maintain currency of mission scenarios to support specific training. Assess training, syllabus, and mission scenarios for effectiveness and recommend improvements to the training program to the Government.

(2) Assist in the creation and updating of feedback information methodology for use by students undergoing training.

(3) Update and recommend new test questions which identify training baselines and measure proficiency of training objectives.

(4) Make recommendations for updates and changes to curriculum material(s), including but not limited to, tests and test questions, lesson plans, and instructor training guides under the guidelines of current directives in each Contract.

(5) Review syllabi and recommend changes to lessons based on NATOPS changes, engineering changes, and evolving mission area changes.

(6) Provide assistance in the validation of training device equipment Maintenance Action Forms (MAFS).

(7) Serve as Subject Matter Expert (SME) and assist in reviewing, updating, enhancing, renewing and modifying instructional and procedural documents/manuals/guides such as Interactive Courseware, Flight Training Instructions, Student Training Guides, Instructor Guides, Lectures, Acceptance Test Procedures, Trainer Test Procedures, Results Reporting, Trainer Test and Evaluation Master Plan Acceptance Testing Procedures.

b. Miscellaneous.

(1) Assist the Government in training device testing and evaluation with the introduction of weapon systems or Engineering Change Proposals (ECPs) as they affect the training system.

(2) Explain the operation, capabilities and limitations of Site training device and equipment, as well as the aircraft simulated, to various tour groups and individuals as may be required by the Government.

(3) Assist in maintaining the Technical Publications Library.

(4) Assist students in learning centers as scheduled.

(5) Attend required scheduled meetings, e.g., operations and scheduling, standardization, Government Instructor/Pilot/Aircrew, Stage Manager.

(6) Assist the Government, through the use of simulator devices, in the investigation of flight characteristics of related aircraft.

(7) Attend and complete special training as required by the COR.

(8) As requested by the TRAWING site GTO or TRAWING designated representative, and approved by the COR, participate in standardization and student progress review or training review boards conducted at the local Site.

(9) Provide input to the Government for recommended training device modifications and act as SME during device modifications.

c. Provide other Additional Support Responsibilities as specified.

4.3.3 CI COLLATERAL RESPONSIBILITIES. Contractor responsibilities that are not included in Addendum B paragraphs 4.3.1 and 4.3.2 are collateral responsibilities the Contractor shall meet and accomplish as part of doing business. CI Collateral Responsibilities include, but are not limited to, the following:

(a) Completing reports, CDRLs or other documents

(b) Scheduling coordination with Government Site Scheduling Authorities

(c) Site management of Contractor personnel

(d) CI training, maintenance of CI training jackets, currency and standardization.

(e) Instructional material development, review, maintenance and handling (check-in/out)

(f) CI preparation for scheduled instruction

(g) Contractor required/scheduled CI meetings

(h) Maintaining currency of CI documents, reference and instructional materials, e.g., FTI, MCG, NATOPS Flight Manual (NFM) and NATOPS Pocket Checklist

(i) Maintaining currency and implementing required reading information as specified by the COR (e.g. Command Plan of the Day and Required Read and Initial Board)

(j) Documenting trainee attendance and training accomplishment

(k) Training, testing and evaluating CIs for certification and training standardization and currency

(l) Complete annual CNATRA administered Standardization, NATOPS Open and Closed book exams.

(m) Contractor actions toward maintaining the general cleanliness and normal housekeeping services of assigned spaces and their immediate work areas.

4.4 CI TRAINING.

4.4.1 INITIAL TRAINING. Compliance with and accomplishment of training requirements for initial Contract Instruction Services (CIS) CI training is the responsibility of the Contractor. Training for CI candidates will be based on the CI candidate’s currency and experience. The Site Manager shall develop and present a training plan for each CI candidate to the Training Wing Training Officer (N7)Squadron Training Officer and COR for approval, not later than (NLT) two (2) weeks following on-site arrival of the CI. The training track/plan normally will consist of attending academic ground school, observing training events, and be followed by instructing training events.

4.4.1.1 During the mobilization period, the Government will provide training on the following as necessary and applicable:

(a) Site Standard Operating Procedures (SOP)/NATOPS Flight Manual/Pocket Checklist

(b) Academic Ground School

(c) Course Rules

(d) Syllabus Standardization

(e) Grading criteria

(f) Basic Simulator orientation course

(g) Instructor Orientation Course

(h) Other Site/weapon specific initial training

4.4.2 TESTING AND CERTIFICATION. The Government will provide initial testing of each CI candidate. After successful completion of the Government provided testing, the CI candidate will be certified by Government in writing as qualified to conduct instruction, including any limitations such as, but not limited to, physical limitations, specific trainer(s), etc. In addition, testing may also be provided to each CI on an annual basis. The COR may require testing of CIs on a random basis in order to ensure that the requirements of this PWS are being satisfied. The COR will monitor the quality of instruction performed by the Contractor. The COR may withdraw a CI’s certification for failure to maintain certification standards. The Government will determine final acceptance of CI candidate certification.

4.4.2.1 CI STANDARDIZATION CHECK INSTRUCTORS (SCIs). If directed, the Contractor shall provide highly qualified CIs to be designated as SCIs in order to perform testing and qualification of other CIs. The Government will provide initial testing of each SCI candidate and annual retesting of each SCI. SCIs will be designated in writing by the Government. SCIs, if designated and directed, will then be able to provide annual testing of each CI as required by each specific Site or platform.

4.5.1 SITE MANAGER/ALTERNATE SITE MANAGER. The Contractor shall designate, in writing, a Site Manager(s) (SM) and Alternate Site Manager(s) (ASM) for each of the sites under this Contract. A copy of this designation shall be provided to the PCO, ACO and site COR. The SM, or ASM in the SM's absence, shall be responsible for Contract performance and ensuring proper communication between the Contractor and Government personnel. SM’s shall demonstrate five (5) years management experience in which two (2) years shall be management of pilot instruction (with experience in the T-44 or Beechcraft King Air preferable). The ASM shall have two years of management experience in which one year must have been management of Contracted Pilot Instruction (again, with experience in the T-44 or King Air preferable). The Contractor may designate a senior instructor, or otherwise management qualified, ASM at the Contractor’s discretion so long as the organizational relationship is clearly defined for the Government points of contact and so long as the necessary level of authority is provided during the SM’s absence. The SM, or ASM during SM absence, shall be responsible for contract performance at their respective Site and for ensuring open communication exists between the Contractor and Government. The SM and ASM must be employees of the Prime Contractor. If the on-site management office is not manned for the duration of normal simulator operating hours, procedures will be established such that management can be contacted.

4.5.2 CONTRACT INSTRUCTORS (CI). All Contract Instructors (CIs) shall be certified as instructors in their applicable platform and correlated to the appropriate Wage Determination classification within Occupation Code 15000, Instructional Occupations. If specific instruction category requirement within the 15000 Instructional Occupations group are specified, they will be identified.

4.5.2.1 QUALIFICATIONS. Substitution of alternative training for CI experience and/or education requirements is subject to Government concurrence as to the adequacy and applicability on an individual case-by-case basis.

4.5.2.1.1 CNATRA FLIGHT INSTRUCTOR TRAINING COURSE (FITC). FITC is offered on a monthly basis and is conducted at NAS Corpus Christi (TW-4) and NAS Pensacola (TW-6). If a prospective CI candidate has received this training within the previous three (3) years, this requirement may be waived at the discretion of the COR based on input from the TRAWING site GTO.

4.5.2.1.2 INITIAL AND RECURRENT ANNUAL CREW RESOURCE MANAGEMENT (CRM) TRAINING. CIs shall attend initial and recurrent annual Government provided CRM training for the aircraft platform for which they instruct; refer to applicable appendices for a list of applicable aircraft. This training shall be conducted by a Government, or CI, certified CRM Facilitator.

4.5.3 CURRENCY OF INSTRUCTION.

4.5.3.1 SIMULATOR EVENTS. In order to maintain currency, each simulator CI must conduct at least one student instructional simulator event each 60 days for each stage in which they are qualified. This shall be documented in the CI Training Jacket. Failure to meet this requirement will result in re-qualification at Contractor expense. The Government may observe any CI in the execution of instructional duties and may administer spot-check examinations.

Each simulator CI shall take an annual standardization exam, provided by the Government, for each stage of simulator instruction in which he/she instructs. The annual standardization exam shall be administered by a contractor SCI. Any CIS simulator instructor who receives a grade of unsatisfactory on any standardization examination or standardization check event shall not instruct in the phase until he/she obtains a satisfactory grade on a subsequent standardization examination or simulator standardization check.

4.5.3.2 CLASSROOM EVENTS. In order to maintain currency, each Academic CI must teach an academic course at least once every 90 days. For those cases where the course is taught less frequently, the TRAWING site GTO may approve the course being taught at a frequency as to allow a CI to maintain currency. Additionally, at a minimum, the Academic qualified CI shall be evaluated annually. This evaluation shall be conducted IAW the CNATRAINST 3710.13 series. The Academic qualified CI must maintain at least a grade of Satisfactory to retain qualification. Failure to meet this requirement will result in re-qualification at contractor expense. The Government may observe any CI in the execution of instructional duties and may administer spot-check examinations.

All personnel shall be issued a Government Common Access Card (CAC) for overall facility access. Per Schedule I, Clause 52.204-9, Personal Identity Verification of Contractor Personnel, Contractor personnel shall comply with agency personal identity verification procedures as implemented IAW local Base procedures.

The Contractor shall ensure all locally-issued Government identification/access cards (i.e., Common Access Card, flight line badges, access badges, etc.) related to this Contract are returned to the COR prior to Contractor personnel’s final day of employment at the site.

4.5.7 BACKUP SUPPORT. The Contractor shall provide a plan for back-up support for situations that are beyond the capability of on-site staff, and other times when the site staff is unable to meet all PWS requirements in a timely manner. If the Contractor's on-site personnel are unable to respond to PWS requirements, the SM or ASM shall initiate the back-up plan. Back-up support shall include how requirements will be met in cases of long-term or short–term staffing shortfalls, such as temporary absences of instructors for sickness, vacation, military recall or drill, bargaining unit strikes, an instructor’s immediate departure without sufficient notice or instructor termination.

a. The Contractor shall provide their back-up support plan to the COR and Contract Manager, including all contact information, availability, responsiveness, capability and milestone events or times that trigger activation of back up support. The plan shall provide the above information for each system, subsystem or other category as appropriate to the level necessary to ensure the Government of the viability and robustness of the plan. The optimum duration for back up support to provide effective and meaningful support is within four (4) hours of activating the Contractor’s back up support plan. The maximum duration the Government will accept for back up support to provide effective and meaningful support is twenty-four (24) hours after activation. Chargeable Lost Instruction (CLI) will accrue for all missed instruction events (Primary and Additional requirements) as applicable from the time of non-performance to fully capable performance.

b. The plan shall identify the Contractor’s personnel authorized to initiate back up support.

c. The plan shall be a living document, with any updates provided to the COR within twenty-four (24) hours of a change and presented as an element of the Annual Site Review, including a comprehensive description of each time the plan was activated through problem resolution.

a. An inspection system covering all services required by the Contract. It shall specify the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the titles of individuals performing the inspection.

b. Methods for identifying, preventing and correcting deficiencies in the quality of service performed before the level of performance becomes unacceptable.

c. A file on all inspections conducted and the corrective action taken. This file shall be made available to the Government as an item briefed in the Annual Site Review and at any time during the term of the contract.

d. Reasons for documenting unacceptable individual CI performance, include, but are not limited to, the following examples:

i. Mission incomplete due to inept CI performance;

ii. Failure to protect and/or properly operate Government Property;

iii. Personal acts that endanger the health or safety of Government and/or Contractor personnel;

iv. Security violations or violation of established directives.

e. Plan of Action that the Contractor will use to fulfill the Government's requirements, upon the de-certification of an employee. The Contractor will provide the Government with their plan to ensure that proper training of student personnel will continue uninterrupted upon the dismissal of one of the Contractor Instructor personnel.

4.8 ANNUAL CONTRACTOR PERFORMANCE REVIEWS/ANNUAL SITE REVIEWS. Contractor SMs or ASMs shall prepare and present an annual briefing to the designated Government representative(s)/COR addressing the status of each area of responsibility under the PWS and associated CDRLs.

Thirty days (30) advance notice will be given to allow the Contractor adequate preparation time. The review will be coordinated with the COR and held in conjunction with the NAWCTSD Orlando team site visit.

Special focus shall be on problem areas and their resolution. Action Items shall be recorded and follow-up reviews will be held as necessary to address specific problems identified during the annual meeting.

The method of presentation (i.e., slides, etc.) shall be at Contractor discretion. The contractor shall be responsible to record, prepare, and submit meeting minutes IAW CDRL A002. The Contractor’s presentation shall be included as an attachment.

PART 5: SCHEDULING