Client Survey Questions-attachment 1.pdf
PDF 187 KB Posted
- Attached to
- MEP Client Survey Support Services Federal contract opportunity
- Solicitation number
- 1333ND22QNB480069
About this file
This document outlines questions for a client survey to be administered on behalf of the National Institute of Standards and Technology Manufacturing Extension Partnership program. The survey will collect data on client experiences, impacts, and feedback to evaluate MEP centers and the overall program. It includes 15 multiple choice and open-ended questions addressing factors for working with MEP, use of other external resources, key strategic challenges, impacts on sales, jobs, costs, and investments, as well as likelihood to recommend MEP centers. The related federal contract opportunity is for administrative and computer-related support services to administer the MEP Client Survey on a quarterly basis. The contractor will capture necessary data to evaluate centers and the MEP program. The requirement is from the Department of Commerce National Institute of Standards and Technology.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Questions and Anwsers - MEP Surevy-2-25-2022.pdf | ||
| MEP Client Survey PWS 2-25-2022.pdf | ||
| CSS 1333ND22QNB480069 - 2-25-2022.pdf | ||
| Amendment 0001 1333ND22QNB480069.pdf | ||
| MEP Client Survey PWS 2-2-2022.pdf | ||
| Sample file MEIS Survey Results for Import Attachment 4.xlsx | XLSX spreadsheet | |
| CSS 1333ND22QNB480069 - 2-1-22.pdf | ||
| 2021 Survey screenshots Attachment 5.pdf | ||
| SampleSurvey-Email-spanish Attachment 7.pdf | ||
| MEP Client Survey PWS Final .pdf | ||
| SurveyPortalHomePage Attachment 2.pdf | ||
| SampleSurveyEmail-english Attachment 6.pdf | ||
| Sample file MEIS-clients selected Export Attachment 3.xlsx | XLSX spreadsheet |
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Text version
NIST MEP 1333ND22QNB480069
MEP Client Survey Instrument Questions November 2021
1. What were the two most important factors for your firm choosing to work with the
MEP CAR?
Center/staff Expertise
Cost/price of services
Fair and unbiased advice/services
Reputation for results
Knowledge of your industry
Specific services not available from other providers
Lack of other providers nearby
Other (specify)
Do not know
Refused to answer
2. In addition to MEP, has your company used any other external resources/providers to address business performance issues over the past 12 months?
3. As you look forward over the next 3 years, what do you see as your company’s three most important strategic challenges?
Product innovation/development
Identifying growth opportunities
Ongoing continuous improvement/cost reduction strategies
Employee recruitment and retention
Financing
Exporting/Global engagement
4. Did the services you received directly lead to an increase in sales at your establishment over the past 12 months?
5. Over the past 12 months, did the services you received directly lead you to retain sales that would have otherwise been lost?
6. Did the services you received directly lead you to create any jobs over the past 12 months?
7. Did the services you received lead you to retain any jobs over the past 12 months?
8. Did the services you received directly result in cost savings in labor, material, energy, overhead, or other areas over what would otherwise have been spent in the past 12 months?
9. As a result of the services you received, has your establishment increased its investment over the past 12 months in… a. New Products or processes?
10. As a result of the services you received, has your establishment increased its investment over the past 12 months in… b. Plant or equipment?
11. As a result of the services you received, has your establishment increased its investment over the past 12 months in… c. Information systems or software?
12. As a result of the services you received, has your establishment increased its investment over the past 12 months in… d. Workforce practices or employee skills?
13. As a result of the services you received, has your establishment increased its investment over the past 12 months in… e. Other areas of business?
14. As a result of the services you received, did your establishment avoid any unnecessary investments or save on any investments in the past 12 months?
Yes How much was saved/avoided?
No
15. Based on the benefits that resulted from the services provided, how likely would you be to recommend MEP to other companies, assuming they are not direct competitors?
If you did not give a score of “10”, what one thing could the MEP Center have done to improve their score?
Do you have any suggestions or comments for the center?
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