CISP Contract - PWS 507 MXG.pdf

PERFORMANCE WORK STATEMENT

FOR

Commercial High-Speed Internet Service Provider (CISP) Services

4 June 2024

507 MXG

TAFB, OK 73145

1. SCOPE. The scope of this contract is to provide Commercial High-Speed Internet Service Provider (CISP) services with a bandwidth of 2 Gbps (gigabits per second) with option to increase bandwidth as needed (3, 4, 5, 6 gigabits per second). The Contractor shall deliver reliable and high-capacity internet connectivity to meet the specific requirements of Tinker AFB

(TAFB).

1.1 COMMERCIAL INTERNET SERVICES.

1.1.1 DESCRIPTION SUPPLIES AND SERVICES. The contractor shall furnish supplies or services for monthly Commercial High-Speed Internet Service Provider (CISP) services, if and when requested by the Contracting Officer or his/her authorized representative during the period of performance specified in the awarded contract. Purchases (which may be referred to as calls) made hereunder shall be written. Such calls shall include a description of the supplies or services being ordered; prices; therefore, delivery schedule; FOB point; place of inspection and acceptance;

preservation, packing and marking requirements; designation of appropriations chargeable together with such other specifics covered elsewhere herein.

COORDINATION OF WORK. The contractor shall provide the government with a designated point of contact and phone number. The Contractor shall coordinate all work with Contracting Officer or the requesting organization’s authorized representative. The Contractor shall provide the requesting organization’s authorized representative an official quote for requested supplies or services. The Contractor shall have written approval from the requesting organization’s authorized representative before quoted supplies or services are provided. The contractor shall provide a monthly Commercial High-Speed Internet Service (CISP) invoice to each organization’s authorized representative, specific to that organization’s approved monthly Commercial High- Speed Internet Service (CISP) requirements in accordance with the terms and conditions stated in the contract.

1.1.2 SERVICE SUMMARY. Commercial High-Speed Internet Services with a bandwidth of 2 Gbps (gigabits per second) with option to increase bandwidth as needed. The Contractor shall deliver reliable and high-capacity internet connectivity to meet the specific requirements of Tinker AFB (TAFB). Coverage shall extend to all locations specified by 72 ABW/SC within the Tinker AFB area with 99.9% availability. Surveillance Plan will be based on periodic inspections and customer complaints.

PERFORMANCE

OBJECTIVE

PWS

PARA

PERFORMANCE

THRESHOLD

SS-1. Quality of Service: Commercial High-Speed Internet Service (CISP) with a bandwidth of 2 Gbps (gigabits per second) with option to increase bandwidth as needed. The Contractor shall deliver reliable and high-capacity internet connectivity to meet the specific requirements of Tinker AFB (TAFB). Coverage shall extend to all locations specified by 507 MXG within the Tinker AFB area with 99.9% availability.

1.1.3 Contractor receives less

than five (5) valid customer complaints per year.

SS-2. Business Relations: Contractor interacts seamlessly with organization’s authorized representative. The Contractor shall have written approval from the requesting organization’s authorized representative before quoted supplies or services are provided.

1.1.2 Contractor receives less

than five (5) valid customer complaints per year.

SS-3. Monthly Invoices: The Contractor shall prepare and monthly invoices to organizations authorized representative, in accordance with contract

1.1.2 Contractor receives less

than five (5) valid customer complaints per year.

2. HOURS OF OPERATION.

2.1. The Contractor shall perform the services required under this contract from 0730 hrs. to 1630 hrs. (normal business hours) Monday through Friday. The Contractor is not required to perform services on Federal Holidays. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

3. CONTRACTOR INFORMATION.

3.1. Contractor Manager. The Contractor shall provide the name of the person and any alternate(s) who shall act for the Contractor when the manager is absent and shall be designated in writing to the CO within two (2) calendar days after contract award. The Contractor shall provide telephone numbers of the contract manager and alternate(s) where they can be reached 24 hours a day, seven (7) calendar days a week. The Contract manager or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at Tinker AFB. The Contract manager or alternate shall be available to meet on the installation with government personnel designated by the CO to discuss any issues. The Contractor shall provide a Contract manager who can read, write, speak, and understand English fluently.

3.2. Contractor Employees. Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. Where reading, understanding, and discussing safety and environmental warnings are an integral part of a contract employee’s duties, that employee must be able to understand, read, write, and speak the English language fluently. The speaking skill is not required where a contractor employee is hearing or speaking impaired.

3.2.1. Contractor’s employees shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. Contractor’s employees shall identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. Contractor’s employees shall identify themselves in meetings by adding the word “contractor” by their names on sign-in sheets.

3.2.2. The Contractor shall ensure all employees shall have current and valid driver’s license before assigning employees to operate a Contractor-owned vehicle on Tinker AFB. Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on Tinker AFB per AFI 31-218(I), Motor Vehicle Traffic Supervision.

3.3.3. Security Requirements. The Contract manager or alternate shall complete a “Request for Identification Credential (AFMC Form 496) for each employee of the contractor requiring access to Tinker Air Force Base. Request shall be submitted to Pass and Registration, Gate 1, (Building 6611/Tinker Gate, located at S.E. 29th and Air Depot). Upon approval, the Government will provide a Defense Biometric Identification System (DBIDS) identification card for individual contract personnel who shall be entitled entry to a DoD installation. The Contractor shall ensure Vehicle Entry Access Listings (VEAL) and Entry Access Listings (EAL) are submitted to the CO for processing NLT 72 hours after the date of the contract award.

3.3.4. Badges. Contract personnel shall be required to wear and display their issued identification badge on the outside of their clothing to appropriately identify them while performing contract services on Tinker Air Force Base.

3.3.5. Contractor Security Requirements. The contractor shall be required to comply with all security regulations and directives as identified herein and other security requirements as are shown elsewhere in this contract.

3.3.6. Loss or Stolen Credentials. It is the responsibility of the card holder to immediately notify local installation authorities (Security Forces) to appropriately inform them of a lost or stolen credential. All individuals will be assessed a charge of $50.00 for each Identification Credential lost, willfully damaged or not surrendered to Pass and Identification. (This shall also include badges that have expired). Contract personnel shall report to Accounting and Finance Receivable Unit and complete a DD Form 1131, Cash Collection Voucher, and hand carried to Pass and Identification prior to issuing a replacement identification card. If for any reason the identification credential is confiscated by Security Forces personnel for other than expiration, a receipt will be issued to the individual to preclude a $50.00 charge. Individuals shall not be charged for a replacement card due to normal wear.

3.3.7. Employee Training. The Contractor shall ensure that all personnel are trained in proper handling procedures and qualified to operate specialized vehicles/equipment. Contractor employees shall report any observation that could be detrimental to TAFB personnel, facilities, property, or environment to the 507 MXG personnel immediately. The Contractor shall ensure all employees shall have current and valid driver’s license before assigning employees to operate a Contractor-owned vehicle on Tinker AFB. Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on Tinker AFB per AFI 31-218(I), Motor Vehicle Traffic Supervision.

3.3.8. Tobacco Use on Tinker AFB. AFI 40-102 and its supplements prohibit the use of smokeless and smoking tobacco in the workplace at Tinker Air Force Base. Unless a “Designated Smoking Area” sign is posted, all areas on base are considered to be “no smoking” areas. AFI 40- 102 further specifies that smoking in areas such as bathrooms, halls, offices, pit areas, break rooms, and aboard Air Force and contract aircraft, shall not be permitted. The Contractor and all employees, Subcontractors and lower tier subcontractors shall comply with the above AFI regulation. Contractor personnel shall not smoke atop buildings or in areas where such action is not authorized; in no instance within 50 feet of liquid fuel storage locations or parked aircraft or in any other area that would constitute a fire and/or explosion hazard. Violation could result in the Contractor being removed from Tinker AFB permanently.

3.3.9. Cell Phone Use. Vehicle operators on Tinker Air Force Base shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. Using a cell phone while driving without a hands-free device is considered a "primary offense," meaning that violators can be stopped solely for this offense.

3.3.10. Emergency Procedures. The Contractor’s personnel shall follow the direction of the Government’s personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees on how to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor’s personnel shall participate with the Government’s personnel in all fire and tornado drills at no additional cost to the Government.

3.3.11. Ozone Depleting Chemicals. The Contractor shall not use any Class I Ozone Depleting Substances (ODS) as identified in AF policies in the performance of this contract, nor shall the Contractor deliver any Class I ODS in any item or as a part of any service. If the Contractor determines that Class I ODS’s will be required under this contract, advance approval from the CO must be obtained before use.

3.3.12. Hazardous Material Management. The contractor shall not store chemical/HAZMAT on Tinker AFB. All chemicals/HAZMAT must be approved prior to being transported on base for the use by any contractor.

4. General Work Performance Standards

4.1. Workmanship. The Contractor shall at all times take necessary precautions to maintain the work site in a condition that will prevent damage or injury to person or property, government or otherwise.

4.1.2. Damages. The Contractor shall be responsible for any damages caused by his actions. The Contractor shall protect all Government property, during the performance of this contract. The Contractor shall immediately report any damage to Government property to the CO. The Contractor shall repair or replace all damage to real property, as approved by the CO, at no additional expense to the Government. All damage(s) by the Contractor shall be repaired or replaced within five (5) workdays by the Contractor with materials of the same type, quality, and finish. All work will be performed by skilled craftsman of the trades involved. The Contractor shall be bonded and insured.

4.1.3. Cleanup. The Contractor shall remove from all debris, waste and by-products generated by this requirement and disposed of in strict compliance with all applicable state, local and Federal environmental statutes and regulations.

5. INSPECTION AND ACCEPTANCE. Inspection and acceptance will be made by the unit designated authorized caller.

6. GOVERNMENT FURNISHED PROPERTY. No Government property will be furnished.

6.1. Government Furnished Services. Government furnished services are applicable during the performance of this contract. The Government will furnish the following services:

6.1.1. Security Forces. The Government will provide general on-base security forces service.

The Security Force’s telephone numbers are 911 for emergencies, 734-2000 for crime in progress, and 734-3737 for non-emergency calls.

6.1.2. Fire & Emergency Services. The Government will provide general on-base fire protection services. The Contractor shall comply with fire prevention rules and regulations enforced by the TAFB Fire Prevention Branch. Call 911 for emergencies. For routine fire prevention matters call 405-734-3981 or 405-734-3982 and 405-734-7964 for after hours and weekends. For routine calls to dispatch call 405-734-7964.

6.1.3. Emergency Medical Service. The Government will provide 24 hour on-base state certified paramedic level emergency response and patient transport services for Contractor personnel who are injured or become seriously ill while on Tinker Air Force Base. The telephone number is 911 for emergencies. The Contractor shall reimburse the Government for services rendered.

Note: Calling 911 from a cell phone will be received by off-base emergency 911 systems, causing a delay in response time by emergency personnel. When possible, use a base telephone to receive on-base help.

6.1.4. Utilities. The Government will furnish utility services as needed for the performance and completion of this requirement. If the Contractor requires additional utility services, it shall be the Contractor’s responsibility to provide. Contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

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