Industry_Questions_v1_Answers_5-3-2016.docx

Industry Questions 4/20/16

1. Will there be Service Level Agreements (SLAs) associated with these services? No

a. If so, what are they?

2. Will there be an Award Fee associated with this Firm Fixed Price (FFP) opportunity? No

a. If so, how will it be outlined?

3. Will the service’s outlined within the PWS be depended on any other contract (IT or Not) or contractor?

a. If so, what contract and who is/are the contractor/s?

The Government could not respond to this question because we need clarification as to whether the question is directed at “in-house integrated contractors” or all contract support of any type such as warranty contracts, etc.

4. Is the Data Center/Server Room at the same location as where the services will be performed? Yes

a. If not, what is the location?

5. Will there be a need to price in the ability for a SURGE Support team since this is a FFP contract?

a. If so, what size is recommended?

YES. See attached sample of a surge clause we used with the IT contract

DEFINE-SURGE- Surge. Significant increase in workload above the minimum staffing level currently being staffed by the contractor that could not be reasonable accomplished with overtime resources.

Example of Past RRMC-IT Contract Clause C.1.11.1. Workload Surge Support Staffing. The Contractor shall provide sufficient staffing for performing increased work as a result of contingencies, emergencies and exercises. The Contractor shall provide not less than 50% of the required staffing within two hours of KO or COR approval. The Contractor shall have 100% of the required staffing not less than six hours after KO or COR approval. The Contractor shall provide a Surge Labor Recruitment Plan to the KO and COR NLT 60 calendar days after contract award. The plan shall address how the Contractor would provide additional staffing of the skilled personnel required for the performance. The plan shall identify any teaming or subcontracting agreements, and meet contract security requirements. The skills the contractor shall include in the plan are: VTC systems operators, camera operators, technicians, switchboard operators, drafters, and telecommunications specialist. The plan shall include minimum on-site response times, identification of teaming agreements, and personnel security validation procedures

6. Will a DCCA Accounting System be required? No

a. If so, will it have to be certified or just compliant?