SECTION VI - PAST PERFORMANCE QUESTIONNAIRE.doc

DOC document 52 KB Posted Dec 13, 2008

Attached to: Data Analytics Reporting Tool - Credit Card Data Set
Solicitation number: CC-09-HQ-R-0013
Issued by: Department of the Treasury Office of the Comptroller of the Currency

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Past Performance Questionnaire

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File	Type	Posted
Questions and Answers FINAL.pdf	PDF	Dec 13, 2008
Amendment 1- CC-09-HQ-R-0013.pdf	PDF	Dec 13, 2008
Request for Proposal - Revised 121209.doc	DOC document	Dec 13, 2008
RFP CC-09-HQ-R-0013.pdf	PDF	Dec 1, 2008
Solicitation Attachments.zip	ZIP file	Dec 1, 2008

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PAST PERFORMANCE QUESTIONNAIRE

Name of Evaluator:

Official Position:

Name of Company:

Company Address:

Phone/Fax/Email:

Period of Performance:

_____/_____/______ to ____/____/_____

Contract No. (Indicate prime/subcontractor):

Contract Type:

Contract Value:

Please provide a thorough and complete description of the most recent services you have contracted for from the vendor.

INSTRUCTIONS – For each item, circle the rating that best describes the contractor’s work on this project and provide any additional comments. For items not applicable to your project, please indicate N/A.

5= Excellent

No problems, issues, or delays in achieving contract requirements

4= Good

Does not impact achievement of contract requirements

3=Satisfactory

Requires minor agency resources to ensure achievement of contract requirements

2=Marginal

Requires major agency resources to ensure achievement of contract requirements

1= Unsatisfactory Achievement of contract requirement is compromised

N/A= Not applicable Does not apply

(1) Overall implementation of the contract

N/A Comments: __________________________________________________________________________________________________________________________________________________________________________________________________________

(2) Ability to pro-actively and aggressively perform

N/A contract requirements(s)

Comments: __________________________________________________________________________________________________________________________________________________________________________________________________________

(3) Effectiveness and reliability of contractor's key personnel N/A Comments: __________________________________________________________________________________________________________________________________________________________________________________________________________

(4) Quality and quantity of the training materials provided

N/A by the contractor

(5) Quality of the contractor’s on-going technical

N/A assistance and customer service

(6) Quality of the contractor’s reporting features and tools

N/A

(7) Overall ability to effectively manage contract

N/A

(8) Overall performance in planning, scheduling, and monitoring N/A contract requirements Comments: __________________________________________________________________________________________________________________________________________________________________________________________________________

(9) Timely completion of major milestones

N/A

(10) Responsiveness/capability to respond to surge/short term N/A requirements and aggressive timelines Comments: __________________________________________________________________________________________________________________________________________________________________________________________________________

(11) Displays initiative in meeting Government requirements N/A and is responsive to the Government's needs

(12) Responsiveness and flexibility in responding to changes N/A

(both formal and informal)

(13) Provides prompt notification of problems

N/A

(14) Effectively assesses impacts of potential changes on other N/A associated projects, tasks, and efforts

(15) Ability to solve contract performance problems without N/A extensive guidance from Government personnel

(16) Overall management communication with your agency N/A or organization

(17) Effectiveness in interfacing with Government personnel N/A

(18) Quality of the contractor’s billing procedures, N/A billing accuracy and resolution of billing discrepancies Comments: __________________________________________________________________________________________________________________________________________________________________________________________________________

(19) Ability to meet Agency’s security requirements

N/A

(20) For Federal responders, rate the ability of the contractor’s N/A products to meet 508 regulatory and compliance guidelines

Based on this contractor’s overall performance, would you award this contractor a similar contract?

Yes [ ] No [ ] If “no’, please explain:

Has this contract been partially or completely terminated?

Yes [ ] No [ ] If “yes’, please explain:

Were there any changes in contract dollar value throughout the life of the contract?

Yes [ ] No [ ] If “yes”, please explain:

In summary, please give your overall assessment of this contractor and the actual results achieved as a result of this contractor’s performance.

PAGE

Please return the completed questionnaire by 4:00 pm EST on December 22, 2008. Questionnaires may be faxed to 301-433-9757 or emailed to Nellisha.Ramdass@occ.treas.gov

File details come from the government source that posted it. Updated Nov 14, 2017.