CBP USBP LMR IS DRAFT SOW_RFI_0611026.pdf

DRAFT

Procurement Sensitive

CBP USBP Land Mobile Radio Infrastructure and Services 9 Statement of Work 10

June 11, 2026 14

Table of Contents 18

1.0 Title and Identification .............................................................................................. 7 19

2.0 Background and Purpose .......................................................................................... 7 20

3.0 Applicable Documents ............................................................................................. 7 21

4.0 Scope of Work .......................................................................................................... 8 22

5.0 Opportunities for Combination and Efficiency ............................................................ 9 23

5.1 Comprehensive Review and Identification of Overlaps ............................................ 9 24

5.2 Address Common Elements .................................................................................. 9 25

5.3 Logistics Optimization ..........................................................................................10 26

5.4 Site Upgrade Consolidation ..................................................................................10 27

5.5 Ongoing SOW Review for Streamlining ..................................................................10 28

5.6 Risk and Constraint Identification and Mitigation ...................................................10 29

5.7 Deliverables .........................................................................................................10 30

6.0 Project Management ................................................................................................10 31

6.1 Kick-Off Meeting ..................................................................................................11 32

6.2 Project Planning and Coordination ........................................................................11 33

6.3 Performance Monitoring and Reporting .................................................................11 34

6.4 Resource Management .........................................................................................12 35

6.5 Quality Assurance ................................................................................................12 36

6.6 Communication and Stakeholder Engagement ......................................................12 37

6.7 Documentation and Deliverables ..........................................................................12 38

7.0 Technical Requirements ...........................................................................................13 39

7.1 Technical Radio Refresh for ELC and SDC ..............................................................13 40

7.1.1 Scope ...........................................................................................................13 41

7.1.2 Common Technical Requirements ..................................................................13 42

7.1.2.1 General System Requirements ............................................................................... 13 43

7.1.2.2 Equipment Refresh................................................................................................. 14 44

7.1.2.3 RF Subsystem Refresh ........................................................................................... 14 45

7.1.2.4 Staffing ................................................................................................................... 15 46

7.1.2.5 IP Network Upgrade .............................................................................................. 15 47

7.1.2.6 Firmware and Software Upgrades ......................................................................... 15 48

7.1.2.7 Site Surveys, Line Sweep, and Environmental Noise & Interference Test ........... 16 49

7.1.2.8 LMR Infrastructure Install, Integrate, Test, and Optimize .................................... 16 50

7.1.2.9 Alarms, Status, and Reporting (SNMP v3) ............................................................ 17 51

7.1.2.10 Core Network / DSR Requirements ..................................................................... 17 52

7.1.2.11 Installation Standards and Change Management ................................................. 18 53

7.1.2.12 Connectivity Review ............................................................................................ 18 54

7.1.2.13 System Refresh Documents ................................................................................. 18 55

7.1.2.14 System Refresh Review ....................................................................................... 19 56

7.1.2.15 Test Plans and Procedures ................................................................................... 19 57

7.1.2.16 Equipment Acquisition and Implementation ....................................................... 20 58

7.1.2.17 System Staging..................................................................................................... 20 59

7.1.2.18 Transition / Cutover Plan ..................................................................................... 21 60

7.1.2.19 Optimization ........................................................................................................ 22 61

7.1.2.20 Site Functionality Test, Acceptance Test, and Burn-In ....................................... 22 62

7.1.2.21 Remove Legacy Equipment ................................................................................. 23 63

7.1.3 Sector-Specific Requirements ........................................................................24 64

7.1.3.1 El Centro (ELC) Sector .......................................................................................... 24 65

7.1.3.2 San Diego (SDC) Sector ........................................................................................ 25 66

7.1.4 Deliverables ..................................................................................................28 67

7.2 Coverage Enhancement for DRT, RGV and SDC ......................................................28 68

7.2.1 Scope ...........................................................................................................28 69

7.2.2 Common Coverage Enhancement Requirements ............................................28 70

7.2.2.1 Technical and Operational Requirements .............................................................. 28 71

7.2.2.2 Installation, Integration, and Sustainment ............................................................. 29 72

7.2.2.3 Documentation ....................................................................................................... 29 73

7.2.3 Site-Specific Coverage Enhancement Requirements .......................................29 74

7.2.3.1 Del Rio (Comstock) ............................................................................................... 29 75

7.2.3.2 RGV (Padre Island)................................................................................................ 30 76

7.2.3.3 San Diego (Southern Areas) .................................................................................. 30 77

7.2.4 Contractor Responsibilities ............................................................................31 78

7.2.5 Testing and Acceptance .................................................................................31 79

7.2.5.1 General Testing Requirements ............................................................................... 31 80

7.2.5.2 Location-Specific Testing Requirements ............................................................... 32 81

7.2.5.3 Acceptance Criteria ................................................................................................ 32 82

7.2.6 Deliverables ..................................................................................................32 83

7.3 Solar Site, Batteries, and Generator Upgrades .......................................................32 84

7.3.1 Scope ...........................................................................................................32 85

7.3.2 Requirements ................................................................................................33 86

7.3.2.1 Batteries ................................................................................................................. 33 87

7.3.2.2 Generators .............................................................................................................. 35 88

7.3.2.3 Solar Power Site Battery Backup Systems ............................................................ 36 89

7.3.2.4 Tower/Shelter ......................................................................................................... 37 90

7.3.3 Deliverables ..................................................................................................39 91

7.4 Other Direct Costs – Firm Fixed Price Contract ......................................................39 92

8.0 General Equipment Specifications ...........................................................................41 93

8.1 Services ...............................................................................................................41 94

8.2 Technical Specifications .......................................................................................41 95

8.3 Delivery ...............................................................................................................41 96

8.4 Site Audit and Acceptance ....................................................................................41 97

8.4.1 Acceptance Testing ...........................................................................................42 98

8.4.2 Antenna and Microwave Photographs and Documentation ..................................42 99

8.4.3 Antenna Sweep Test Results ..............................................................................43 100

8.4.3.1 Test of Primary Feedline ..............................................................................43 101

8.4.3.2 Test of Duplexer and Filter ...........................................................................43 102

8.4.3.3 Test of System .............................................................................................44 103

8.4.4 Site Functionality Testing ................................................................................44 104

8.4.5 Burn-in Period ................................................................................................45 105

9.0 Deliverables ............................................................................................................46 106

10.0 Award Structure .....................................................................................................46 107

11.0 Payment Terms ......................................................................................................46 108

12.0 Period of Performance ............................................................................................47 109

13.0 Place of Performance .............................................................................................47 110

14.0 Task Order Administration ......................................................................................47 111

15.0 Invoicing Instructions .............................................................................................47 112

16.0 Reporting and Oversight .........................................................................................49 113

17.0 Coordination and Conflict Resolution .....................................................................49 114

18.0 Security and Compliance .......................................................................................49 115

18.1 Clearance Requirements ....................................................................................50 116

18.1.1 Required Security Forms ..............................................................................51 117

18.1.2 General Security ..........................................................................................51 118

18.1.3 Access to Unclassified Facilities, Information Technology Resources, and 119 Sensitive Information .............................................................................................51 120

19.0 Quality Assurance ..................................................................................................52 121

20.0 Transition and Closeout .........................................................................................52 122

21.0 Section 508 Requirements .....................................................................................52 123

List of Documents, Exhibits, and Other Attachments 141

The following documents, exhibits, appendices, and attachments are provided to define 143 technical, operational, administrative, and performance requirements associated with this effort. 144 These materials shall be used in conjunction with this SOW and are considered part of 145 contractual requirements unless otherwise specific. The Contractor sall review and incorporate 146 all applicable requirements, standards, and deliverable expectations identified with the reference 147 documents. 148

Appendix A: Acronyms 150

Appendix B: Applicable Documents 151

Appendix C: Technical Requirements for Rio Grande Valley 152

Appendix D: CBP Site Survey Template 153

Appendix E: Site Optimization Report Templates 154

Appendix F: Cable Lengths per Site 155

Appendix G: Deliverables 156

Appendix H: Technical Refresh – ELC Sector 157

Appendix I: Technical Refresh – SDC Sector 158

Appendix J: Coverage Enhancement – DRT (Comstock) 159

Appendix K: Coverage Enhancement – Rio Grande Valley (RGV) (Padre Island) 160

Appendix L: Coverage Enhancement – SDC (Southern Areas) 161

Appendix M: Infrastructure Services – Modular Communications 162

Appendix N: Government Furnished Equipment (GFE) 163

CBP USBP Land Mobile Radio Infrastructure and Services 169 Statement of Work 170

1.0 Title and Identification 172

• Project Title: U.S. Customs and Border Protection (CBP) U.S. Border Patrol (USBP) 173 Land Mobile Radio (LMR) Infrastructure and Services 174

• Purchase Request Number: [Insert Number] 175

2.0 Background and Purpose 176

The CBP USBP Program Management Office Directorate (PMOD), Communications, 177 Command and Control (C3) organization (the Government) requires contractor support to 178 modernize and enhance LMR network infrastructure and critical communications systems. 179 The work will improve reliability, security, and interoperability of mission-critical 180 communications across multiple Border Patrol Sectors, including Buffalo, Del Rio, Detroit, 181 El Centro, El Paso, Grand Forks, Havre, Houlton, Rio Grande Valley, San Diego, Swanton, 182 Tucson, and Yuma. Efforts include technical radio refreshes, coverage enhancements, and 183 upgrades to support infrastructure such as solar power plants, batteries, generators, 184 towers, shelters and ancillary equipment. All work must comply with applicable federal, 185 state, and local regulations and be coordinated with parallel projects to ensure operational 186 effectiveness and avoid duplication. 187

3.0 Applicable Documents 188

For a comprehensive list of federal statutes, regulations, and guidance documents cited or 189 referenced in this document, please refer to Appendix B: Applicable Documents. 190

4.0 Scope of Work 191

This Statement of Work (SOW) consolidates multiple LMR infrastructure and service efforts 192 into a single enterprise contract. The Government seeks to acquire equipment and services 193 that deliver secure and reliable communications for CBP personnel, maximizing 194 operational efficiency and regional coverage. Offerors are encouraged to identify 195 opportunities to combine common requirements, leverage shared resources, and 196 implement innovative solutions that streamline logistics and optimize procurement and 197 installation across sectors. Proposals demonstrating operational efficiencies and 198 thoughtful planning will be viewed favorably. 199

The contractor shall provide tactical communications equipment, installation, 200 maintenance, and support services to enhance and upgrade USBP communications. Tasks 201 are organized by geographic location and operational needs, directly addressing the 202 requirements outlined in the background. All work shall be performed in accordance with 203 applicable federal, state, and local regulations to ensure the reliability and resilience of 204 essential operational infrastructure. 205

The Contractor shall: 206

Provide technical radio refresh services for: 207

• El Centro Sector 208

• San Diego Sector 209

Enhance communications coverage for: 210

• Del Rio Sector (Comstock area) 211

• Rio Grande Valley Sector (Padre Island area) 212

• San Diego Sector (Southern Areas) 213

Upgrade solar sites, batteries, and generators, including: 214

• Solar power battery replacements 215

• Tower remediation 216

• Generator maintenance 217

• Solar enhancements 218

• Shelter improvements 219

Provide other direct costs as required to complete the above tasks. 220

All requirements for this contract are defined in the subsequent sections of this SOW. No 221 additional requirements or scope expansion will be permitted beyond those explicitly 222 stated herein. This approach is intended to support firm fixed pricing and ensure that the 223 contract scope remains clearly defined and controlled throughout the period of 224 performance. 225

The Government shall not obtain beneficial use of the communications equipment listed in 226 this SOW until it has been installed and tested at all sites. 227

Offerors should identify and propose opportunities to combine or streamline procurement, 228 installation, maintenance, logistics, or other services across these capability categories 229 where appropriate. Early identification of efficiencies, cost savings, and operational 230 benefits resulting from combining requirements is encouraged. 231

5.0 Opportunities for Combination and Efficiency 232

The Contractor shall identify, evaluate, and implement opportunities to combine and 233 streamline tasks and requirements across all capability categories—including 234 procurement, installation, maintenance, logistics, and site upgrades—to maximize 235 operational efficiency, reduce costs, and eliminate redundancies. This shall include a 236 comprehensive review of current processes, consolidation of common activities, 237 centralization of logistics, bundling of site upgrade efforts, and ongoing analysis of the 238 Statement of Work (SOW) for further streamlining. The Contractor shall also assess and 239 address associated risks and provide clear documentation and deliverables supporting 240 these efforts. 241

5.1 Comprehensive Review and Identification of Overlaps 242

The Contractor shall conduct a comprehensive review of all tasks and requirements across 243 procurement, installation, maintenance, logistics, and site upgrades. The Contractor shall 244 identify overlapping or similar activities that can be combined into unified processes, such 245 as joint procurement for multiple sites or combined maintenance schedules. 246

5.2 Address Common Elements 247

The Contractor shall: 248

• Implement bulk purchasing and standardized specifications for procurement to 249 reduce costs and simplify supply chain management. 250

• Coordinate installation activities across sites to leverage shared resources and 251 minimize downtime. 252

• Develop a consolidated maintenance plan covering all assets, using standardized 253 procedures and schedules. 254

5.3 Logistics Optimization 255

The Contractor shall centralize logistics planning to optimize transportation, inventory, and 256 resource allocation across all sites and activities. 257

5.4 Site Upgrade Consolidation 258

The Contractor shall bundle site upgrade tasks where feasible to minimize mobilization 259 requirements and maximize efficiency. 260

5.5 Ongoing SOW Review for Streamlining 261

The Contractor shall analyze the SOW to pinpoint tasks and requirements that can be 262 merged or simplified. The Contractor shall recommend modifications to the SOW that 263 eliminate redundant steps and align processes across sectors. 264

5.6 Risk and Constraint Identification and Mitigation 265

The Contractor shall clearly document any risks or constraints associated with combining 266 efforts, including potential impacts on project schedules, coverage gaps, sector-specific 267 requirements, and compliance with applicable regulations or standards. The Contractor 268 shall develop and implement mitigation strategies to address identified risks within the firm 269 fixed price scope. 270

5.7 Deliverables 271

The Contractor shall provide the following deliverables: 272

• A matrix or summary of combined and streamlined tasks and requirements. 273

• Revised workflows and schedules reflecting the streamlined processes. 274

• A risk assessment with corresponding mitigation plans. 275

See Section 9.0 and Appendix G: Deliverables for the full Deliverables Matrix 276

6.0 Project Management 277

The Contractor shall provide comprehensive program management services to ensure the 278 successful execution of all project requirements under this firm fixed price contract. These 279 services shall encompass project planning and coordination, performance monitoring and 280 reporting, resource management, quality assurance, communication and stakeholder 281 engagement, and documentation and deliverables management. The Contractor shall 282 execute these activities in accordance with the timelines, standards, and deliverable 283 requirements specified in this Statement of Work (SOW). 284

6.1 Kick-Off Meeting 285

The Contractor shall schedule and conduct a Kick-Off Meeting within five (5) business days 286 after contract award, at a mutually agreed location and time. 287 The Contractor shall ensure the meeting objectives include: 288

• Introduction of all project participants and review of roles; 289

• Review of project scope, objectives, deliverables, resource and scheduling 290 requirements; 291

• Finalization of the project schedule; 292

• Presentation of the Contractor’s completion strategy; 293

• Establishment of the issue escalation process. 294

The Contractor shall submit kick-off meeting documentation, including an agenda and 295 presentation addressing the meeting objectives, to the Contracting Officer’s 296 Representative (COR) and Program Manager (PM) at least two (2) business days prior to the 297 meeting for review and approval. 298 The Contractor shall submit Kick-Off Meeting Minutes within five (5) business days after the 299 meeting for COR and Technical Point of Contact (POC) review and approval. 300

6.2 Project Planning and Coordination 301

The Contractor shall develop and maintain detailed project plans, including timelines, 302 milestones, resource allocations, and dependencies. 303 The Contractor shall coordinate with the Government COR, Government PM, and other 304 stakeholders to ensure the project schedule aligns with Government need dates. 305 The Contractor shall identify and manage risks, issues, and opportunities throughout the 306 project lifecycle. 307

6.3 Performance Monitoring and Reporting 308

The Contractor shall provide regular status reports to the Government COR and 309 Government PM, including updates on schedule, budget, risks, and deliverables. 310 The Contractor shall conduct periodic performance reviews and adjust plans as necessary 311 to address challenges or changes in scope. 312

6.4 Resource Management 313

The Contractor shall ensure adequate staffing and allocation of resources to meet project 314 requirements. 315 The Contractor shall manage subcontractors and vendors, if applicable, to ensure 316 compliance with contractual obligations and timely delivery of services and equipment. 317 The Contractor shall maintain accountability for all equipment and materials provided 318 under the contract. 319

6.5 Quality Assurance 320

The Contractor shall implement quality control measures to ensure deliverables meet or 321 exceed the standards specified in the SOW. 322 The Contractor shall conduct regular quality assurance reviews and provide 323 documentation of findings to the Government COR and Government PM. 324 The Contractor shall address and resolve quality-related issues promptly. 325

6.6 Communication and Stakeholder Engagement 326

The Contractor shall develop and maintain a communication plan to ensure timely and 327 effective dissemination of information to all stakeholders. 328 The Contractor shall facilitate regular meetings with the Government COR, Government 329 PM, and other stakeholders to discuss progress, address concerns, and ensure alignment. 330 The Contractor shall respond promptly to inquiries and provide clear, concise 331 communication. 332

6.7 Documentation and Deliverables 333

The Contractor shall maintain accurate and up-to-date project documentation, including 334 meeting minutes, plans, reports, correspondence, and configuration management records. 335 The Contractor shall submit all deliverables in the formats and timelines specified in the 336 SOW and as detailed in Appendix G – Deliverables. 337 The Contractor shall provide final project documentation and closeout reports upon 338 project completion. 339 The Contractor shall establish and maintain an “as-configured” baseline for each site. 340 The Contractor shall ensure all technical data is version controlled. 341 The Contractor shall provide a configuration status accounting deliverable as part of the 342 project documentation. 343

See Section 9.0 and Appendix G: Deliverables for the full Deliverables Matrix 344

7.0 Technical Requirements 345

7.1 Technical Radio Refresh for ELC and SDC 346

7.1.1 Scope 347

The Contractor shall perform a comprehensive technical refresh of the Land Mobile Radio 348 systems for the El Centro (ELC) and San Diego (SDC) Sectors. This includes upgrading, 349 installing, integrating, testing, and optimizing all designated LMR infrastructure, 350 equipment, and supporting systems at specified sites. The Contractor is responsible for 351 delivering a fully functional, standards-based, secure, and interoperable P25 radio 352 communications solution that meets CBP’s operational, technical, and security 353 requirements. All work shall be performed in accordance with the requirements detailed 354 herein and coordinated with CBP’s designated representatives. 355

7.1.2 Common Technical Requirements 356

The following requirements apply to both the ELC and SDC Sectors unless otherwise 357 specified. 358

❸¡7¡8¡7.General.System.Requirements 359

• The Contractor shall upgrade, install, integrate, test, and optimize CBP’s LMR 360 system at all specified sites, channels, and locations. 361

• The Contractor shall provide all necessary hardware, software, accessories, 362 manuals, and services to deliver a fully functional system. 363

• The Contractor shall implement a standards-based, non-proprietary P25 tactical 364 communications solution that: 365 o Meets CBP’s narrowband channel requirements. 366 o Complies with AES-256 encryption. 367 o Integrates with Motorola ASTRO 25 M3 core using Dynamic System 368

Resiliency (DSR) and Conventional P25 protocols. 369 o Matches CBP’s planned network core version (2025.HS) at final acceptance. 370

• The Contractor shall supply all equipment, tools, software, licenses, and labor for 371 deployment, upgrade, configuration, integration, optimization, testing, and 372 remediation. 373

• The Contractor shall address any deficiencies in Government Furnished Equipment 374 (GFE) or Government Furnished Information (GFI) in coordination with the CBP’s 375 COR and the Government PM. 376

• The Contractor shall coordinate all activities with CBP’s COR and Government PM. 377

❸¡7¡8¡8.Equipment.Refresh 378

• The Contractor shall replace Quantar repeaters with GTR 8000 repeaters (GFE 379 where available). 380

• The Contractor shall replace Astro-TAC receivers and Quantar receivers with GPW 381 8000 receivers (GFE where available). 382

• The Contractor shall reconfigure existing GTR 8000s to use IP instead of V.24 where 383 required. 384

• The Contractor shall replace all Astro-TAC comparators with GRV 8000 385 comparators, or GCM 8000 cards and GRV 8000 comparators as required by site. 386

• The Contractor shall configure all remaining CBP LMR network equipment to work 387 with the new equipment, maintaining all existing features and capabilities. 388

• The Contractor shall remove old equipment from the system, provide to the 389 Government PM, and notify the COR for excessing. 390

❸¡7¡8¡9.RF.Subsystem.Refresh 391

• The Contractor shall replace all duplexers identified in the Bill of Materials (BOM), 392 with new duplexers factory-tuned to site-specific Tx/Rx frequencies (provided by the 393 Government post-award). 394

• The Contractor shall configure, integrate, and test new repeaters and receivers with 395 existing RF combiners and multicouplers, and new duplexers. 396

• The Contractor shall optimize the RF path for maximum signal and system 397 performance. 398

• The Contractor shall test all existing and new RF components (combiners, 399 multicouplers, filters, antennas, cables, surge suppressors, connectors). 400

• The Contractor shall notify CBP of any defective or non-compliant equipment, 401 provide measurements, and explain the impact. 402

• The Contractor shall verify RF performance and technical suitability of all filters and 403 RF components, ensuring new filters and components meet TIA-603-E Performance 404 Standards. 405

• The Contractor shall notify the COR if existing items not covered by this contract are 406 inadequate. 407

• CBP will repair/replace antennas and cables under a separate contract; antenna 408 and RF cable replacement is out of scope. 409

❸¡7¡8¡0.Staffing 410

• The Contractor shall provide Motorola-certified engineers and technicians with at 411 least five (5) years of hands-on experience managing and upgrading Motorola 412 ASTRO 202x.HS radio networks. 413

• The Contractor’s staff shall perform all configuration, installation, integration, 414 optimization, testing, and debugging; no reliance on Government staff or other 415 contractors for these tasks. 416

❸¡7¡8¡❶.IP.Network.Upgrade 417

• The Contractor shall replace existing site routers with new Cisco routers and router 418 cards as specified in the BOM. 419

• The Contractor shall add routers and router cards at Sector Headquarters as 420 needed to support new remote site equipment. 421

• The Contractor shall upgrade or replace any equipment unable to support the 422 system refresh. 423

• The Contractor shall ensure all deployed/configured network equipment: 424 o Complies with CBP’s established IP network architecture. 425 o Uses the latest generation of Cisco routers and managed switches. 426 o Matches CBP’s current Cisco IOS version at system acceptance testing. 427 o Is free of known security vulnerabilities. 428 o If a newer generation of Cisco routers is available during contract execution, 429 the Contractor shall propose the latest available generation with equivalent 430 capabilities to the BOM-specified models and ensure use of the latest 431 available hardware and software to resolve known cybersecurity 432 vulnerabilities and provide protection against potential quantum-computing-433 related vulnerabilities. 434

❸¡7¡8¡❷.Firmware.and.Software.Upgrades 435

• The Contractor shall upgrade firmware, operating systems, and software on all GFE, 436 Contractor-provided, and Contractor-configured equipment to match CBP’s radio 437 network version at system acceptance testing. 438

• The Contractor shall ensure all deployed/configured radio equipment is free of 439 known security vulnerabilities at system acceptance testing. 440

• The Contractor shall perform all upgrade efforts independently; no reliance on CBP 441 staff or CBP contractors. 442

❸¡7¡8¡❸.Site.Surveys?.Line.Sweep?.and.Environmental.Noise.™ .Interference.Test 443

• The Contractor shall conduct site surveys at each site listed in the BOM, collect all 444 information needed to validate GFI, and use the site survey template in the 445 applicable appendix. 446

• The Contractor shall perform follow-up site surveys (at no additional cost to CBP) if 447 initial surveys lack sufficient detail and submit updated reports to the Government 448 COR and PM at least two weeks before the refresh review. 449

• The Contractor shall update and correct GFI based on survey findings and make 450 recommendations for improvements where deficiencies are identified. 451

• The Contractor shall assess the viability of existing RF infrastructure at each site for 452 supporting new equipment and perform system line sweep tests using calibrated 453 equipment. 454

• The Contractor shall provide test data: Distance to Fault (DTF), Return Loss (RL), and 455 Voltage Standing Wave Ratio (VSWR) for both open and short tests, analyze results, 456 and recommend corrective actions. 457

• The Contractor shall obtain approval from the Government COR and PM for test 458 procedures and report template before performing line sweep tests. 459

• The Contractor shall identify and measure all interfering signals, quantifying the 460 impact to each channel’s receive sensitivity and uplink coverage, and deliver a 461 report showing noise floor and all RF signals within specified frequency ranges. 462

❸¡7¡8¡❹.LMR.Infrastructure.Install?.Integrate?.Test?.and.Optimize 463

• The Contractor shall survey, install, integrate, test, and optimize all channels and 464 sites using the latest-generation IP-based equipment. 465

• The Contractor shall implement all required updates to the Sector Headquarters 466 Conventional Subsystem (CSUB) and create new resources in CBP’s LMR network 467 cores to support the upgraded/replaced channels. 468

• The Contractor shall include all CSUB components in the refresh; any required 469 equipment, software, or license upgrades/replacements at the CSUB must be part 470 of this effort. 471

• For each channel, the Contractor shall ensure: 472

• Availability on MCC7500 dispatch consoles. 473

• Connection to existing IP logging recorders, with access via existing Playback 474

Workstations. 475

• Support for Over-the-Air Rekeying (OTAR) via the existing Motorola Key 476

Management Facility. 477

• Transport of GPS data from subscriber devices to the Intelligent Middleware 478 (IMW) servers in the current CBP core architecture. 479

• The Contractor shall install new comparators at Sector Headquarters. 480

• The Contractor shall ensure all equipment is capable of being monitored and 481 patched through the current CBP core architecture. 482

• The Contractor shall provide site-level network traffic usage statistics as part of the 483 refresh documentation. 484

The Contractor shall review the existing power supply/UPS. 485

❸¡7¡8¡❺.Alarms?.Status?.and.Reporting.(SNMP.v9) 486

• The Contractor shall provide a detailed description of alarm, status, and reporting 487 features as part of the refresh. 488

• The Contractor shall implement an alarm/status/reporting subsystem that monitors 489 system health and reports status alarms to a Network Management System (NMS). 490

• The Contractor shall ensure all RF and network components have native SNMP v3 491 agents to report device health and traffic data. 492

• For each component, the Contractor shall: 493

• Ensure SNMP v3 protocol compliance with authentication and encryption 494

(AES/DES). 495

• Configure granular reporting (e.g., PTT counts, airtime duration, channel busy 496 states) via standard and enterprise MIBs. 497

• Configure SNMP v3 Traps and Informs for real-time alerting on critical failure modes 498 identified in the refresh. 499

• Deliver a complete OID map and proprietary MIB files to the Government for 500 integration with the existing NMS. 501

❸¡7¡8¡76.Core.Network.―.DSR.Requirements 502

• The Contractor shall include all radio network core components and configuration 503 files in the refresh. 504

• If any equipment, virtual machines, software, or licenses at the Orlando, FL or 505 Ashburn, VA DSR cores require upgrade or replacement, the Contractor shall 506 include this in the refresh. 507

• The Contractor shall be responsible for installing and optimizing device 508 configuration files on the network cores. 509

• The Contractor shall use technologists with CBP-approved credentials for Motorola 510 2025.HS (or newer) at implementation time. 511

• The Contractor shall demonstrate a methodology for creating appropriate 512 configuration files to ensure seamless integration with CBP’s existing architecture. 513

❸¡7¡8¡77.Installation.Standards.and.Change.Management 514

• The Contractor shall verify all new equipment is installed in accordance with 515 applicable public-safety-grade radio infrastructure standards. 516

• The Contractor shall provide specific steps and time durations for each required 517 production network change so CBP can prepare formal change requests. 518

• The Contractor shall adhere to CBP’s scheduled start/stop windows for network 519 changes. 520

• The Contractor shall provide advance identification of all Contractor personnel 521 involved in scheduled CBP network changes. 522

❸¡7¡8¡78.Connectivity.Review 523

• The Contractor shall verify that all existing backhaul paths (remote sites and Sector 524 HQ) can support the refreshed IP infrastructure, including confirming sufficient data 525 throughput and acceptable minimum latency and jitter. 526

• The Contractor shall install CBP-controlled backhaul routers at all sites that do not 527 currently have a CBP-controlled backhaul router. 528

❸¡7¡8¡79.System.Refresh.Documents 529 The Contractor shall develop a System Refresh Document (SRD) that fully documents the 530 Sector Refresh. The SRD must include at least: 531

• Site Surveys 532

• System block diagrams 533

• System connectivity diagrams 534

• IP Plan and network diagram 535

• Configuration files (using Motorola’s Transport Network Configuration Tool (TNCT) 536 for IP network devices) 537

• Cable Matrix 538

• Subsystem interface definitions 539

• Rack elevation drawings 540

• Power requirements 541

• Network Monitoring and Reporting Document 542

• Summary of required changes to the current Sector CSUB and Core architecture 543

• Summary of required changes to dispatch consoles in the Sector and at NLECC 544

• BOM with itemized pricing for all items, including spares 545

❸¡7¡8¡70.System.Refresh.Review 546

• The Contractor shall conduct a System Refresh Review (SRR) covering the SRD, 547 Transition/Cut-Over Plan, and a summary of any recommended changes to the 548 refresh. 549

• The Contractor shall submit the SRD and Transition/Cut-Over Plan to the COR (or 550 designee) 10 Government business days before the SRR. 551

• The Contractor shall submit the SRR agenda to the COR 5 business days before the 552

SRR. 553

• The Contractor shall provide meeting minutes clearly identifying all items to be 554 addressed, within 5 business days after the SRR. 555

• The Contractor shall update the SRD/SDD to address all items within 10 business 556 days after the SRR. 557

• The Government will approve the updated document within 5 business days of 558 receipt, provided all items have been addressed. 559

❸¡7¡8¡7❶.Test.Plans.and.Procedures 560

• The Contractor shall develop and submit Test Plans and Procedures to the COR 20 561 business days after System Refresh approval. 562

• The Contractor shall submit a comprehensive Master Test Plan (MTP) to the COR 563 within 20 business days of SRR approval. 564

• The MTP must include detailed step-by-step procedures for: 565 o Site Functionality Tests: Verify all hardware, IP transport, and site-level 566 failover logic. 567 o Data Services Validation: Test GPS polling and OTAR throughput. 568 o Security: Validate CBP protocol implementation, encryption, and CBP-569 specific security compliance. 570 o Acceptance Test Summary: Final report template consolidating all pass/fail 571 results. 572

• The Contractor shall incorporate all Government revisions to the MTP. 573

• Final testing shall not start until the COR provides written approval of the test 574 procedures. 575

• Project completion and Final Acceptance depend on successful transition of all 576 infrastructure nodes (remote sites, voting comparators, network hubs) to CBP IP-577 based architecture. 578

• The Contractor shall verify every repeater, receiver, and base station supports fully 579 functional inbound and outbound voice and data. 580

• Acceptance is contingent on Government written approval of comprehensive test 581 results. 582

• Any deficiencies identified during testing must be agreed upon by Contractor and 583 COR’s designee, documented, signed, and released. If deficiencies do not prevent 584 productive operational use, the test is deemed complete. Contractor remains 585 responsible for resolving all documented deficiencies at no cost to the Government, 586 until the Government accepts their resolution. 587

❸¡7¡8¡7❷.Equipment.Acquisition.and.Implementation 588

• The Contractor shall procure, install, test, and certify all LMR equipment at Sector 589 Headquarters and all designated remote sites. 590

• The Contractor shall ensure compliance with system performance specifications. 591

• The Contractor shall develop site-specific BOMs based on refresh activities and 592 identified needs. 593

• The Contractor shall include all necessary specifications in each BOM and submit 594

BOMs to the COR for approval in accordance with refresh review milestones. 595

• The Contractor shall supply only equipment that is approved in the BOM and update 596

BOMs with each iteration of the refresh. 597

• The Contractor shall be responsible for transportation and storage of all required 598 equipment. 599

• The Contractor shall ship LMR hub/G-series equipment to staging at NLECC, 600

Orlando, and to installation locations in the Sector. 601

• The Contractor shall ship all other equipment (including cables and antenna 602 infrastructure) directly to installation locations. 603

• The Contractor shall provide the COR with packing slips for each shipment, 604 including destination, make, model, and serial number of all equipment shipped to 605 each location. 606

❸¡7¡8¡7❸.System.Staging 607

• The Contractor shall perform full system staging at NLECC using new equipment, 608 connected to CBP’s production LMR network and integrated with the Sector CSUB 609 and CBP’s LMR cores in Orlando and Ashburn. 610

• The Contractor shall build the system from Government-approved refresh drawings 611 and stage it as it will be installed in the field. 612

• The Contractor shall develop the staging plan assuming RF site equipment connects 613 to GFE Layer 3 ports at NLECC, with CBP production network IP assignments. 614

• The Contractor shall coordinate with CBP and provide all data needed to develop 615 and approve Change Requests (CRs) for staging and deployment. 616

• The Contractor shall ensure the complete system is programmed and tested during 617 staging. 618

• The Contractor shall create, configure, and install all infrastructure and subscriber 619 configuration files needed for an operational system. 620

• The Contractor shall retrieve and preserve configuration files from staging for field 621 installation support and any Government-requested copies. 622

• The Contractor shall execute staging in accordance with the staging test plan 623 previously developed by the Contractor and approved by the Government. 624

• The Contractor shall provide staging output reports for Government review and 625 approval. 626

• The Contractor shall develop a System Installation Manual for Government review 627 and approval, including equipment layout drawings, system interconnect 628 documentation, and all programming information. 629

• The Contractor shall perform custom cable and connector fabrication based on 630 equipment layout drawings. 631

• The Contractor shall package and ship staged equipment/subsystems to the final 632 installation locations. 633

• The Contractor shall provide System Staging Test Procedures at least 10 business 634 days before the start of staging tests. 635

• Staging tests must include subscriber voice and data (GPS and OTAR) tests for both 636 clear and encrypted communications. 637

• The Contractor shall submit System Staging Test Results within 5 business days 638 after test completion. 639

❸¡7¡8¡7❹.Transition.―.Cutover.Plan 640

• The Contractor shall develop a Transition / Cut-Over Plan describing migration from 641 V.24 architecture to IP-based architecture. 642

• The Contractor shall clearly define the approach to minimize user-facing radio 643 outages during cutover. 644

• The Contractor shall ensure the plan is flexible to account for unforeseen 645 operational priorities. 646

• CBP’s role during transition/cutover is limited to site escort and oversight. 647

• The Contractor shall provide any additional/temporary equipment needed to 648 minimize user outages, in accordance with the approved transition plan. 649

• For any temporary solution, the Contractor is responsible for configuring, deploying, 650 testing, and removing the temporary equipment. 651

• The Contractor shall manage all logistics required to implement the approved 652 transition plan (shipping, staging, installation, removal, etc.). 653

• The Contractor may use Motorola MLC8000 configured as an AGU to assist in the 654 V.24-to-IP transition, enabling channel-by-channel and site-by-site transition 655 without taking the entire channel offline. 656

❸¡7¡8¡7❺.Optimization 657

• The Contractor shall configure, adjust, and optimize all fixed network and backhaul 658 equipment to peak operational capability, per equipment specs and the SDD. 659

• “System Optimization” is the final adjustment phase for optimal operation and 660 functionality. 661

• The Contractor shall test any filtering/remediation solutions implemented per 662 Environmental Noise Measurements. 663

• The Contractor shall validate that measured performance meets refresh objectives. 664

• The Contractor shall re-test environmental noise floor on receive channels at 665 affected sites. 666

• The Contractor shall document that each receiver meets CBP minimum 667 requirements (with or without filtering/remediation). 668

• After installation, the Contractor shall perform an audit witnessed by the COR or 669 designee to confirm compliance with all applicable standards. 670

• The Contractor shall document all deficiencies and deliver them to the COR within 671

10 business days after audit completion. 672

• The Contractor shall make final system adjustments as required. 673

• The Contractor shall ensure site radio communications are received at the dispatch 674 center. 675

• The Contractor shall test system readiness prior to acceptance testing, including 676 antenna and network optimization. 677

• The Contractor shall communicate technical issues to the COR in writing and/or 678 verbally, as needed. 679

• The Contractor shall red-line “as-installed” system manual documentation as 680 required. 681

❸¡7¡8¡86.Site.Functionality.Test?.Acceptance.Test?.and.Burn‗In 682

• The Contractor shall perform Site Functionality Testing at every site where work is 683 performed under this contract. 684

• The Contractor shall verify that all equipment at each site operates according to 685 published manufacturer specifications and meets the defined system refresh 686 parameters. 687

• If anomalies are found or additional work is required, the Contractor shall perform 688 additional/repeat Site Functionality Testing (re-test all affected items). 689

• The Contractor shall deliver an Updated Test Report for each site where additional 690 work occurred. 691

• The Contractor shall conduct acceptance testing in accordance with approved test 692 procedures. 693

• Acceptance tests must be witnessed by the Contractor and the CBP Project 694 Manager or designated representative. Both must approve the test(s). 695

• Any deficiencies identified during testing must be agreed upon by the Contractor 696 and CBP PM, documented, signed, and released. If deficiencies do not prevent 697 productive operational use, the test is considered completed. 698

• The Contractor remains responsible for resolving all documented deficiencies at no 699 cost to the Government, until the Government accepts their resolution. 700

• The system shall undergo a 30-day burn-in period with all users operating at full 701 capacity to confirm it functions as intended. 702

• During the burn-in period, the Contractor shall provide subject matter expertise to 703 help resolve any issues that arise. 704

• The Contractor shall document all issues reported by the Government. 705

• The Contractor and Government will form a joint panel to categorize all identified 706 issues. 707

• If a critical issue is discovered, the 30-day burn-in period stops. The Contractor 708 must correct the critical issue. After correction, the burn-in period restarts from a 709 point and duration mutually agreed by the Contractor and Government, with at least 710 a 10-day observation period. 711

• The Contractor must correct all Critical and Major issues, including security-related 712 issues, before final acceptance by the Government. 713

• System ownership transfers from Contractor to Government after successful 714 system acceptance testing and completion of the 30-day burn-in testing (including 715 any resets as required). 716

❸¡7¡8¡87.Remove.Legacy.Equipment 717

• The Contractor shall remove all legacy equipment that is being replaced under this 718 contract. 719

• After each site survey, the Contractor shall deliver a detailed list of legacy 720 equipment and serial numbers identified for removal by site. 721

• The Contractor shall coordinate with CBP local property officers to properly remove 722 assets from CBP inventory and comply with all applicable CBP policies and 723 procedures. 724

• Disposition outcomes (e.g., destroyed vs. harvested as operational spares) will be 725 guided by…