CATV PWS.pdf

PERFORMANCE WORK

STATEMENT FOR

CABLE TELEVISION (CATV)

AND INTERNET SERVICE

AT

ELLSWORTH AFB, SD

09 April 2020

TABLE OF CONTENTS

PARAGRAPH TITLE

1.0. GENERAL REQUIREMENTS

1.1. Scope of Work

1.2. Channel Capacity

2.0. INSTALLATION AND MAINTENANCE

2.1. Installation Approval

2.2. Installation Standards

3.0. SERVICE AND REPAIRS

3.1. Discontinue or Reduce Service

3.2. Complaints

3.3. Privacy

4.0. GOVERNMENT-FURNISHED PROPERTY

AND SERVICES

4.1. Utilities

4.2. Trash Pickup and Disposal

5.0. GENERAL INFORMATION

5.1. Safety and Security

5.2. Emergency Situations

5.3. Security Requirements

5.4. Billing Procedures

5.5. Contractor Personnel

5.6. Employees

5.7. Vehicles

6.0. SERVICE STANDARDS AND CUSTOMER

RELATIONS

6.1. General Standards

6.2. Business Office

6.3. Limit of Liability

6.4. User Responsibility

SECTION 1.0. GENERAL REQUIREMENTS

1.1. Scope of Work. The Contractor shall provide non-personal services including all management, supervision, personnel, transportation, tools, materials and other items and services necessary to construct, operate, and maintain a cable television system for base facilities at Ellsworth AFB, SD in accordance with this Performance Work Statement (PWS), except as specified as Government- Furnished Property and Service. The period of performance is from 1 October 2015 through 30 September 2020.

1.1.1. There are currently 247 CATV outlets; 10 HD CATV outlets; and 11 Internet Data outlets. These services are currently dispersed among 23 buildings throughout the installation. These numbers, types, and location are subject to change.

1.1.2. The current cable television system and outlets shall be maintained at Contractor’s expense. Any additions or changes to the cable television system or the outlets requested by the Government shall be at the Government’s expense.

1.2. Channel Capacity. The contractor shall provide the government with a basic tier, mid-level tier, and advanced tier of service option packages to select from.

2.0. INSTALLATION AND MAINTENANCE

2.1. Installation Approval. The contractor shall not undertake any installation of any equipment or facilities on the base (including temporary equipment or facilities) without the prior guidance or written consent of the Contracting Officer or designated representatives of the 28th Communications Squadron. This excludes residential services for dormitory occupants.

2.2. Installation Standards

2.2.1. The Contractor shall construct, install, and maintain the system in a safe and reliable manner and in conformance with applicable federal regulations and national professional codes.

2.2.2. The Contractor shall construct and maintain drops and connections to interior wiring in government buildings in a safe, orderly, and attractive manner. At the Contracting Officer's or designated government representative's direction, the Contractor at its own expense shall remove replace or modify any equipment or facilities, including drops, connections, and wiring, that the Contracting Officer or designated government representative reasonably determines are unsafe, unsightly or otherwise unsuitable.

3.0. SERVICE AND REPAIRS

3.0.1. The Contractor shall provide a service/repair phone number to the government. The Contractor will begin work on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. The Contractor must begin actions to correct other service problems the next business day. The contractor will accept orders for equipment and service only from designated 28th Communications Squadron personnel. Contractor must contact the 28th Communications Squadron Client Service Center, (605)385-2666, option 1, before beginning any work and immediately after work is completed.

3.1. Discontinue or Reduce Service. A notice to the Contractor to discontinue or reduce a service at a government facility shall not result in the government being charged fees for this service. No service charge, under any name, shall be assessed for disconnection or reduced service.

3.2. Complaints. The contractor shall promptly and courteously respond to complaints within 24 hours, including complaints brought to the contractor's attention by the Contracting Officer or designated representatives of the 28th Communications Squadron

3.3. Privacy. The Contractor shall operate the system in a manner that protects against invasion of privacy and in conformance with the privacy requirements of federal law.

4.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

4.1. Utilities. The Government will provide all utilities needed for normal administrative operation including electrical power to operate equipment.

4.2. Trash Pickup and Disposal. Installation material pickup and disposal is the responsibility of the Contractor.

5.0. GENERAL INFORMATION

5.1. Safety and Security. The Contractor shall conduct all installation and maintenance activities in accordance with Occupational Safety & Health Administration (OSHA), Air Force Occupational Safety and Health (AFOSH), fire, and safety regulations of the Base. The Contractor will adhere at all times to the security regulations governing the base. Compliance with the OSHA for the protection of employees is exclusively the obligation of the Contractor and the Government will assume no liability or responsibility for the Contractor's compliance or noncompliance with such responsibilities.

5.2. Emergency Situations. During emergency situations contractor employees will follow the directions of Base Security Forces and/or Base Fire Department personnel. When directed to evacuate a facility for any reason, Contractor employees will immediately depart the facility and proceed to a pre-determined location.

5.3. Security Requirements. The Contractor shall ensure all personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation; abide by all security regulations of the installation.

5.3.1. Arrange and establish all security support for Contractor employees by submitting the necessary paperwork to the 28th Communications Squadron Security Manager for processing.

5.3.2. Plan for delays on entering/exiting the installation. Delays should be routinely anticipated at the entry control point, each time an individual enters the restricted area. These delays are encountered when the Ellsworth AFB Security Forces search vehicles and hand carried items, and check badges/credentials.

Delays may also be experienced if Contractor employees must wait for an escort official.

5.3.3. Establish procedures for personnel to immediately leave the base upon direction by the Contracting Officer or Security Forces. The Contractor shall establish procedures, which will assure immediate execution of an installation commander's written order to bar an employee's entry to parts, or all of Ellsworth AFB.

5.3.4. Comply with installation rules and regulations for motor vehicle use on Ellsworth AFB in accordance with (IAW) AFI 31-204. Upon termination, any vehicle registration decals or temporary vehicle passes will be immediately returned to the Government. Compliance with South Dakota motor vehicle laws also applies.

5.3.5. Be responsible for protection of Government information, property, equipment, and resources, which are generated, issued, or supplied under the terms of this contract. At the end of each work shift, all Government facilities, equipment, and materials shall be secured.

5.4. Billing Procedures.

5.4.1. The Contractor will provide detailed billing, including building number, room number, and the military unit and office symbol for each individual connection. The Contractor will identify all services for this contract on one single account number and one single monthly invoice. The Contractor will mail monthly invoices to the address indicated on the contract. Invoices are payable in accordance with the Prompt Payment Act.

5.4.2. The Contractor will bill in arrears for services and equipment.

5.4.3. The Contractor will contact the EAFB Contracting Office prior to disconnecting or interrupting services.

5.5. Contractor Personnel. The Contractor shall employ competent supervisory, administrative, and direct labor personnel to accomplish the work required by this contract.

5.6. Employees. The Government is authorized to restrict the employment under the contract of any contractor employee, or prospective contractor employee, who is identified as potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

5.6.1. The Contractor shall not employ any person who is an employee of the United States Government to provide services on the base if the employment of that person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force, neither military nor civilian, to provide services on the base unless such person receives written approval from his/her commander on an AF form 3902 (Application and Approval for OFF-DUTY Employment).

5.7. Vehicles. Any vehicle used by the Contractor or its employees in the performance of this contract (including private owned) shall have the company name prominently displayed on both sides of the vehicle. All vehicles used in performance of this contract shall be in operational condition and meet the local, state, and federal safety requirements. All vehicles shall be registered, licensed, insured and operated in accordance with base traffic regulations by a licensed driver.

6.0 SERVICE STANDARDS AND CUSTOMER RELATIONS

6.1. General Standards. The Contractor shall conduct all of its business on base in a professional and courteous manner. In addition, the Contractor shall comply with customer service standards established by the FCC in accordance with the Cable Television Consumer Protection and Competition Act of 1991.

6.2. Business Office. The Contractor shall maintain a local, toll-free call telephone access line which shall be available to the Contracting Officer or designated government representatives, 24 hours a day, seven (7) days a week. The office telephone numbers will be supplied to the Contracting Officer and the designated government representatives.

6.3. Limit of Liability. Contractor shall not be liable for and credit shall not be given for any failure or interruption of service caused by acts of God, strikes, emergencies, mechanical failure, regulatory or other governmental action, action or inactions by the base or the Government, its employees, agents, invitees, a breach of this Agreement or any other cause beyond Contractor’s control. IN NO EVENT SHALL CONTRACTOR BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES. In the event service is not available hereunder for a continuous period of time exceeding two (2) days for reasons other 6 than as set forth above, Contractor shall reimburse or credit the Government’s account an amount equal to the pro rata amount of the monthly fees hereunder for the services that were unavailable during such time.

The Government shall provide reasonable assistance in diagnosing any problems it reports.

6.4. User Responsibility (High-Speed Internet Access Only). In order to use the services provided by Contractor, the Government will need certain computer network equipment, and it will be the responsibility of the Government to provide, operate, and maintain, all at its own expense, all such necessary computer network equipment. The Government shall also be responsible for security related to its use of and access to the services. No user access security will be provided by Contractor with respect to the Government’s facilities or the facilities of others. Contractor shall not be liable in any manner to the Government for Contractor’s failure or inability to detect or identify security breaches. Government agrees to comply with Contractor’s Acceptable Use Policy, as such policy may be modified from time to time. The Contractor’s Acceptable Use Policy can be accessed through the web site at http://www.midco.net.