Cash to Card RFI.docx

2022-MA DOC- RFI # 2022-DOC-1000-Cash to Card

Request for Information

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. THIS IS NOT A CONTRACT SOLICITATION. The Massachusetts Department of Correction (DOC) is seeking information regarding the purchase of a Cash to Card System for our Milford HQ Café. This RFI is being issued solely to gather information from the vendor community.

Instructions: Please complete and respond to Sections A and B below, using additional pages as needed: (A) Company Information Profile and (B) All RFI specifications. The RFI response shall also be submitted electronically via COMMBUYS. Bidders should contact the COMMBUYS Help Desk for technical assistance if needed. The COMMBUYS Help Desk can be reached at: osdhelpdesk@mass.gov.

Department Contact:

Jared Resendes Program Coordinator III Jared.Resendes@doc.state.ma.us

Responses are due no later than by 2:00 PM EST on November 18, 2022.

A. Please provide a Company Information Profile:

Company name

Contact name

Street address, city, state, zip

Main phone number

Fax number

Email

Website

B. Please provide a written narrative response to the following RFI specifications:

The Department of Correction currently owns and operates two cash to card kiosks which are 10+ years old. We are looking for an up-to-date cash to card system. The current structure is as follows:

1. Customer approaches kiosk’s enters money and obtains a card.

2. Customer then inserts the card back into the machine and loads the card with an amount of their choice.

3. Customer enters the café, makes their meal choice, and uses the loaded card at the till to purchase their meal/items.

Current Infrastructure

· Current system is ITC.

· (2) Cash to Card Loader Kiosks.

· (2) Card Readers.

· (1) Card Reader with Keypad.

If in vendor responses include differing loaders and dispensers, then please also include supporting hardware. I.E., currently we use magnetic strip, if in your response you include chip-based cards, please include chip based supporting hardware.

It is also in the interest of the department to include a Point of Sale system, specifically, (2) Point of Sale Systems, inclusive of supporting hardware, I.E. Printer, receipt paper, etc.

C Other Information When submitting responses to this RFI, systems can meet or have additional capabilities beyond simple cash to card functions. At this current time, it is not in The Department’s interest to have credit/debit loading options. Systems included in responses to this RFI can have the ability to do so but must have the option to be rendered inactive. Vendors are encouraged to submit any information they deem responsive to this request.

Contractor Profile The responding vendor should provide a profile and documentation of experience in providing the services.

Additional Information The DOC is under no obligation to incorporate any materials, comments, or recommendations made in an RFI submission into any future RFR document. The DOC will not answer any questions about the anticipated future RFR solicitation. RFI responders are solely responsible to monitor the www.commbuys.com site for future RFR solicitation posting, if any. The DOC will not be responsible for any costs or expenses incurred by Respondents in responding to the RFI. The DOC makes no guarantee that any commodities or services will be purchased with any information resulting from this RFI.