Capability Self-Assesment Matrix.pptx

This is a Capability Self-Assessment Matrix template designed for vendors responding to the Defense Health Agency's Request for Information (RFI) for Enterprise End User Services (EUS). The matrix is a structured assessment tool that vendors must complete and submit by Monday, June 29, 2026, at 11:00 AM EST to demonstrate their organizational capabilities and qualifications for this healthcare IT end-user support modernization initiative. The template itself does not specify required products or services but rather serves as an evaluation instrument for vendors to self-assess their capabilities against the government's stated objectives and service pillar requirements outlined in the RFI.

The RFI, issued by the Defense Health Agency's Program Executive Office for Defense Healthcare Management Systems (DHMS), seeks industry input on transitioning healthcare IT end-user support from a legacy labor-intensive model to a modern outcome-based service covering garrison Military Treatment Facility (MTF) support and tactical operational support (JOMIS). Key service pillars include an ITSM Service Desk with strict SLAs and First Contact Resolution targets, an Adoption & Training program targeting three-day net onboarding ("Day One Readiness"), and Disconnected Enablers support across 11 distinct User Domains. An Industry Day was held on June 18, 2026, with responses due June 25, 2026, at 11:59 PM EST. The government anticipates leveraging this enterprise vehicle for other federal agencies, including the U.S. Coast Guard.