Attachment 1 - PWS (9 SEP 2023).pdf

Performance Work Statement

Laundry Services

Cannon AFB, NM

Revised: 20 September 2023

Sol. if FA48SS24QXXXX Laundry Service Attachment 1 Contract FA48S524AXXX 20 september 2023

TABLE OF CONTENTS

SECTION PAGE

1.0 DESCRIPTION OF SERVICES 3

1.1. LAUNDRY SERVICES

1.2. NON-REIMBURSABLE REPAIRS

1.3. UNSERVICEABLE ITEMS

1.4. TRANSPORTING SOILED AND CLEAN ITEMS

1.5. COUNT OF ITEMS

1.6. SOILED LAUNDRY PICKUP

1.7. REWASH/RECLEAN OF LAUNDERED ITEMS

1.8. MISSING/LOST ITEMS

1.9. LAUNDERING UNIFORMS

2.0 SERVICE SUMMARY 6

2.2. QUALITY CONTROL

2.3. CONTRACTING OFFICER REPRESENTATIVE

3.0 GOVERNMENT FURNISHED PROPERTY 7

4.0 CONTRACT MANAGER 7

5.0 PERFORMANCE OF SERVICE DURING CRISIS OR 8

HEIGHTENED SECURITY

APPENDICES

APPENDIX A Delivery and Pickup Schedule APPENDIX B Monthly Tally Sheet APPENDIX C Map of Delivery/Pickup Locations APPENDIX D Mission Essential Plan

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Sol. # FA48SS24QXXXX Laundry Service Attachment 1 Contract FA48SS24AXXX 20 september 2023

1. DESCRIPTION OF SERVICES: This is a non-personal service. The Contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and other and services necessary to perform laundry and dry-cleaning services for Cannon AFB, New Mexico in accordance with (JAW) all federal, state and local laws and regulations.

1.1. LAUNDRY SERVICES: The Contractor shall pick up soiled items and return clean items, in accordance with PWS Appendix 1, Delivery and Pickup Schedule. The contractors shall deliver correct quantities of clean items professionally finished and packaged. Delivered items shall be free of dirt, stains, contaminants, debris, dampness, offensive odors, mildew and cleaning chemical residue.

1.1.1. Continuation of Essential DoD Contractor Services During Crisis JAW DoDI 3020.41.

This service is determined to be non-essential for performance during a crisis.

1.2. NON-REIMBURSABLE REPAIRS: Except for unserviceable items, the contractor shall repair at no additional cost to the government all minor rips, tears (less than four inches), open seams and holes using thsead and materials of the same quality, compatible color, color fastness, and texture as that used in the manufacture of the items.

1.2.1. The contractor shall replace broken or missing buttons with buttons of matching color and similar appearance and quality.

1.3. UNSERVICEABLE ITEMS: The contractor shall return laundered unserviceable and non-repairable items in a separate bundle mark “unserviceable”.

1.4. TRANSPORTING SOILED AND CLEAN ITEMS: Clean and dirty linen shall remain separate at all times during transport, processing, and delivery. The contractor shall ensure that at no time Cannon AFB, items come into contact with items of other customers.

1.4.1. Soiled items to be picked up will be counted by a government representative. The contractor and a government representative will enter the count on a laundry ticket. The laundry ticket shall be signed by the contractor and a government representative when the items are delivered and picked up.

1.4.2. The contractor shall return the original copy of the signed laundry ticket to the Contracting Officer Representative (COR), and will provide a duplicate copy to the government representative at respective facility.

1.4.3. Monthly Tally Sheet. The contractor shall annotate information from the daily laundry tickets into the monthly tally sheet. (Appendix B)The tally sheet shall be provided to the COR prior to invoicing. The tally sheet shall be submitted with the contractor’s invoice.

Sol. # FA485S24QXXXX Laundry Service Attachment 1 Contract FA48SS24AXXX 20 september 2023

1.5. COUNT OF ITEMS: The contractor is liable for items lost or notretumed.

1.6. SOILED LAUNDRY PICKUP: Soiled laundry items shall be sorted or bundled as follows:

Pecos Trail and High Plains Dining Facilities

Amount per Items Bundle

Chef Coats 1 Chef Pants 1 Chef Hats 1 Aprons 1 Cutting Gloves pair Oven Mitts & Pot Holders 5

Consolidated Club Amount perItems Bundle

Tablecloths (by size/color/type) Napkins (by size/color) 25 Table Skirts (by 3 size/color) Oven Mitts & Pot Holders 10

Honor Guard Facility

Amount Items

______________________ per Bundle Blues Shirt 1 Blues Pants 1 Ceremonial Coat 1 Lightweight Blues Jacket 1 White Ceremonial Gloves pair Flag 1

Individual Protective Equipment Element

Items Amount per Bundle

Joint Service Lightweight Suit Technology Coats 8 Joint Service Lightweight Suit Technology Bottoms 8 Parkas 5 Sleeping Bags 1 Improved Outer Tactical Vest 1 Level 7 Cold Weather Fleeces 2 Cold Weather Fleeces 2

1.7. REWASH/RECLEAN OF LAUNDERED ITEMS: Any items found to have dirt, stains, contaminants, debris, dampness, offensive odors, mildew or cleaning chemical residue shall be deemed unsatisfactory. Unsatisfactory items shall be rewashed, at no additional cost to the

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Sal. P FA48SS24QXXXX Laundry Service Attachment 1 Contract FA485S24AXXX 20 September 2023 government, if unsatisfactory items are found after the contractor departs, the items will be returned to the contractor on the next schedule pick-up. The COR will notify the contractor after the unsatisfactory condition is discovered. The items shall be rewashed and returned at the next regularly scheduled delivery. The contractor shall ensure rewashed items are segregated from other laundry items when returned. The contractor shall ensure that items are readily identifiable upon return to the government as rewashed by marking the items as “Redone.” The contractor shall only rewash the items once. Any items determined unsatisfactory after rewashing, shall be labeled “unserviceable” by the contractor.

1.8. MISSING/LOST ITEMS: If any item is missing from a delivery, the contractor will, on the same day the shortage occurs, issue an “I Owe You” (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the government.

1.8.1. Items not delivered within 24 hours of the original scheduled delivery date will be considered as missing.

1.8.2. If a missing item is not delivered by the last contractor workday of the month it is considered lost. The contractor will reimburse the government with an equitable replacement for acceptance by the COR or CO.

1.9. LAUNDERING UNIFORMS:

1.9.1. Food Operations: Chef Coats — Do not bleach. Starch light or medium, and press/iron.

Chef pants and aprons shall be laundered, all stains removed, and pressed. Chef hats shall be laundered. Return 3 days after pick up.

1.9.2. Honor Guard Operations: All uniforms laundered and pressed with medium or heavy starch. Return 3 days after pick up.

1.9.3. Individual Protective Equipment Operation: Joint Service Lightweight Suit Technology coats and trousers — Do not bleach, starch, dry clean or press. Shall be washed using warm water 90-110 degrees Fahrenheit and use mild non-phosphate laundry detergent. Tumble dry at low temperature 110-120 degrees Fahrenheit and remove immediately from dryer. Return 3 days after piok up.

1.9.4.. Improved Outer Tactical Vest (IOTV) and components — do not use caustic cleaners, bleach, yellow soap, cleaning fluids or solvents. Items shall be gentle cycle machine wash or equivalent in cold water with soap or a very mild detergent, air dry only away from sunshine.

Due to the complexity of the item they shall be returned 5 days after pick up.

Laundry Service

1.9.5. Sleeping bags — Do not bleach, starch, dry clean or press. Machine laundered using the delicate/gently fabric cycle or by hand; use cold water (up to 90 degrees Fahrenheit) and cold water laundry detergent. Rinse in clean, cold water. Drying temperatures must not exceed 130 degrees Fahrenheit to avoid over drying. Due to the complexity of the item they shall be returned 5 days after pick up.

1.9.6. Level 7 Cold Weather Fleece - Machine launder delicate/gentle using cold water (up to 90 F). Do not starch or bleach. Tumble dry at temperature not exceeding 130 F. Do not Press.

1.9.7 Cold Weather Fleece - -Machine wash warm (Not hot). Tumble dry low. Do not bleach. Do not use fabric sofleners. Do not iron.

1.9.8 Both items are sensitive to high heat. The cold weather parka is made of nylon and the fleece is made of polyester.

2. SERVICE SUMMARY:

The contract service requirements are summarized in performance objectives that relate directly to mission-essential. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success.

Service Summary PWS REF I Method of

~ Description 1.2., 1.12, and Surveillance~ Delivery and Pickup Service Appendix 1 Customer Complaint

Performance Objective: Pickup/Delivery Services are accomplished within the hours specified Performance Threshold: No more than 3 late deliveries or pickups per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

Method of SS-2 Description PWS REF SurveillanceCorrect Quantities 1.2., 1.4., and 1.11. Customer Complaint

Performance Objective: Correct quantities of ITEMS of laundry delivered Performance Threshold: No more than 3 incorrect quantities of items delivered per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

PWS REF Method of SS-3 Description 1.2., 1.12, and SurvefflanceDelivery and Pickup Service Appendix 1 Customer Complaint

Performance Objective: Laundry Services: Finished packaging conforms to the accepted industry standards of quality, cleanliness, and appearance (free of odors and stains)

Sol. # FA4SSS24QXXXX Contract FA48SS24AXXX

Attachment 1 20 September 2023

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Sol. It FA48SS24QXXXX Laundry Service Attachment 1 Contract FA4S5S24AXXX 20 september 2023

Performance Threshold: No more than 3 packages returned for re-performance per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

PWS REF Method ofDescriptionSS-4 . . 1.2., 1.12, and SurveillanceDelivery and Pickup Service Appendix 1 Customer Complaint Performance Objective: Packaging: Laundry is packaged as specified in para. 1.3.1 Performance threshold: No more than 3 packages packaged incorrectly per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

2.1. The government will evaluate the contracto?s performance under this contract. For those tasks listed on the Service Summary and the contractor’s quality control plan, the COR will follow the methods of surveillance specified in this contract. The COR will record all surveillance observations. When an observation indicates unacceptable performance, the COR will require the contractor or contractor representative at the site to initial the observation. The initialing of the observation does not constitute concurrence with the observation, only acknowledgment that the contractor has been made aware of the unacceptable performance.

Government surveillance of tasks not listed in the Service Summary (Non-Service Summary) may occur during the performance period of this contract. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

Sal, # FA4B5524QXXXX Laundry Service Attachment 1 Contract FA48SS24AXXX 20 September 2023

2.1. QUALITY CONTROL: The contractor shall establish and maintain a Quality Control Plan to ensure laundry services are performed in accordance with the terms of this contract. A copy of this plan will include procedures to track, identify, prevent, remedy, and ensure non-recurrence of defective services.

2.2. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will evaluate the contractor’s performance to determine the contractor compliance with this PWS. The COR will record all observations. When an observation indicates unacceptable performance, the COR will notify the contract manager. Unacceptable performance will be re-accomplished at no additional cost to the government.

3. GOVERNMENT FURNISHED PROPERTY OR EQUIPMENT (GFP/GFE): The government does not anticipate providing GFP/GFE in performance of this contract.

4. CONTRACT MANAGER: The contractor shall provide a Contract Manager who will have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The name of the Contract Manager and alternate shall be designated in writing to the Contracting Officer, no later than pre-performance conference.

4.1. Contractor Manpower Reporting. The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the “U.S. Air Force” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

https://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractor may direct questions to the electronic Contractor Manpower Reporting Application (eCMRA) help desk.

Sol. # FA4B5524QXXXX Laundry Service Attachment 1 Contract FA4S5524AXXX 20 September 2023

5. PERI?01{MANCE OF SERVICE DURING CRISIS OR HEIGHTENED SECURITY:

According to Department of Defense Instruction (D0DI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that specified base laundry services requirements under this PWS are essential to be performed during a crisis. In the event of crisis or heightened security caused by a national emergency, natural disaster or other causes, the contractor shall continue to provide Base Laundry services, in support of the Air Force mission. The Government has identified all or a portion of the contractor services performed under this contract as mission-essential functions.

Sol. ft FA48SS24QXXXX Laundry Service Attachment 1 Contract FA4S5S24AXXX 20 September 2023

APPENDIX A

Delivery and Pickup Schedule

The following chart specifies delivery/pickup locations with their respective dates and times for this contract, to exclude holidays except as specified.

Delivery/Pickup Location Delivery/Pickup Dates and Times Pecos Trail Dining Facility Monday, Wednesday, and Friday between 0730 and 0900 hours 203 Air Commando Way localBldg 1225 High Plains Café Monday, Wednesday, and Friday between 0730 and 0900 hours 100 S. DaggerRd local Bldg 4625 Honor Guard Warehouse 110W St Building 214 Monday, Wednesday, and Friday between 0730 and 0900 hourslocal

Consolidated Club 211 Levitow Ave. Monday, Wednesday, and Friday between 0730 and 0900 hourslocalBldg 1820 Individual Protective Equipment Warehouse Monday, Wednesday, and Friday between 0900 and 1000 hours 206 E Alison local Bldg. 160

NOTE: Holidays: When a holiday/down day occurs on a scheduled delivery or pickup day, the scheduled delivery or pickup will be performed on the first work day following the holiday (Monday through Friday). For example, when Monday is a holiday, the scheduled delivery or pickup will be Tuesday, the first work day following the holiday.

Sol. # FA4BS524QXXXX Contract FA48S524AXXX

Laundry Service Attachment 1 20 september 2023

APPENDIX B

Monthly Tally Sheet

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Laundry Service Attachment 1 20 September

APPENDIX D

Mission Essential Plan

Sol. # FA4855-18-R-0045 Laundry Service Attachment 1 Contract FA4SSS-18-C-0019 20 September 2023

Contractor Services Plan

Sol. 1* FA4855-18-R-0045 Laundry Service Attachment 1 Contract FA4855-18-C-0019 20 september 2023