CAC Refresh SoW.pdf

General. This is a non-personal services contract to provide Audio/Visual (A/V) technical refresh for the Crisis Action Center (CAC) currently in place. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Description of Services/Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform installation, system integration and control programming at Joint Task Force North (JTF-N) as defined in this Statement of Work (SOW) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

Background. It has been requested by JTF-N Command to implement a comprehensive overhaul and life-cycle upgrade to CAC audiovisual display systems and it’s infrastructure.

Objectives. Remove the existing A/V Display System and its existing cabling. Provide, install and integrate a new A/V Display System.

Scope. This contract includes all functions, tasks and responsibilities normally performed by a contractor who is responsible for the installation, system integration and programing of an A/V communication system. The Contractor shall comply with all applicable laws and regulations, including but not limited to Federal Law, Texas State Law, Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations.

Period of Performance. Not Applicable.

Quality Control. The Contractor shall be responsible for Quality Control. The Contractor is responsible for the delivery of quality services to the Government (see Federal Acquisition Reregulation (FAR) 52.246-1, Contractor Inspection Requirements).

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide to the Government their quality control documentation within 30 days after contract award; changes to the QCP after award shall be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) within five (5) working days prior to the proposed changes thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC System in regard to this contract.

Corrective Actions. At any time, it is determined by the Contracting Officer that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, the Contractor shall take corrective action to correct the deficiency.

Quality Assurance.

The Government shall evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the SOW of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate.

Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be considered into the overall contract price.

Hours of Operation.

Normal Duty Hours. The Contractor is responsible for conducting business, between the hours of 8:00 AM and 5:00 PM; Mondays thru Friday except on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.2. Federal Government Holidays.

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

Emergency Services. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours described above.

Place of Performance. The work to be performed under this contract will be performed at the JTF-N, BLDG 11603.

Type of Contract. The Government will award a firm fixed price.

Security. JTF-N personnel will escort all contract personnel at all times until the CAC upgrade has been completed and tested successfully.

Reporting Mishaps. The Contractor shall adhere to report mishaps IAW AR 385-10, The Army Safety Program and DA Pam 385-40, Army Accident Investigations and Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty contractors; (2) Damage to GFM, GFP, or GFE provided to a contractor; (3) Contractor accidents involving Army property and personnel.

Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Contracting Officer, designated representative or COR, and shall notify the Contracting Officer of the corrective action to be taken.

Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or subcontractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the Army and JTF-N located on Fort Bliss, Texas.

All Contractors’ personnel shall comply with installation security and access procedures.

Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, applicable for the type and class of vehicle being operated.

Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States.

Speaking, Reading, and Understanding English. Where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

Identification of Contractor Employees. Not Applicable.

National Agency Check & Controlled Access Areas. Not Applicable.

Conflict of Interest & Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the SP shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DOD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the COR.

In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

Conduct of Employees. Not Applicable.

Employee Uniforms. Not Applicable.

Personnel Health and Hygiene. Not Applicable.

Contractor Vehicles. Not Applicable.

Contractor Advertising. Not Applicable.

Key Personnel: The follow personnel are considered key personnel by the Government:

Project Manager (PM)/alternate PM. Not Applicable.

Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

Contractor Travel. Not Applicable.

Training. Not Applicable.

Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

Phase In/Phase Out Period. Not Applicable.

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

Contractor Furnished Items. Not Applicable.

The Contractor shall provide all labor, supervision, transportation, vehicles, supplies, equipment, materials, facilities and services required to perform work under this contract that are not listed under Section 3 of this SOW and shall be included in the contract price.

Secret Facility Clearance: Not Applicable.

Materials. Not Applicable.

Equipment. Not Applicable.

Responsibilities of the Contractor. Not Applicable.

Permits and Responsibilities. Not Applicable.

Specific Tasks.

JTF-N Property. All material required for installation will remain the property of the federal government.

All materials that the vendor removed from the CAC premises, BLDG # 11603, are the property of the federal government. The vendor shall provide on-site coordination for removal of existing audiovisual equipment from conference room and CAC communication room.

This task involves upgrading the existing conferencing/presentation display system in the JTF-N CAC. The existing equipment is outdated and/or non-functional. Contractor will provide a solution with new equipment that is TAA Compliant and meets STIG requirements where required. The design will include the deliverables upon execution of the installation: coding, as-built drawings, OEM warranty information and include 1-Year onsite maintenance.

This turn-key solution for the upgrade/installation of new AV and VTC equipment includes AV systems engineering, touch panel control, programming, equipment, parts, and labor. All engineering, touch panel design and system programming will remain consistent to retain a unified audio/video/VTC environment.

Contractor shall review all requirements from the Government, both verbal and written, and will design a solution to meet the requirements of the JTF-N. Contractor shall provide the best in TAA-compliant industry standard equipment that is DISA certified (on APL as applicable) with professional installation and programming team(s). Once complete, the installation will meet or exceed the standards of the JTF-N.

Requirements for this project design were drawn from parts list(s) and/or drawings made available by NJTF-N. Substitutions have been made for technical and/or TAA compliance; all parts in this response provide equal or greater functionality

Project Overview Update the CAC with new displays and provide Microsoft Teams functionality to both the NIPR and SIPR computers. Provide necessary components for capability to connect lectern at either front or back of room.

Displays Upgrade Remove existing Mitsubishi projection cubes and replace with installed supports system to mount LCD displays in their place. Wall opening will be expanded by others. Bidding contractor to provide and install necessary support structure for mounting displays. Provide three (3) 65” TAA-compliant LCD displays without any built-in wireless cards or chips. Mount the displays in the opening provided, and fill in the remaining gap with MDF or similar painted matte black for a clean finish.

Provide three (3) 4K60 AMX DXLink receivers, one for each 65” display. Reprogram AMX system to provide HDMI video and RS232/TCPIP control to the 65” displays in place of the old video/control the Mitsubishis used. The AMX matrix switcher has existing DXLink outputs available, no new output cards are required. Replace the three 22” ceiling-mounted gallery monitors with 27" TAA-compliant monitors.

Replace the ceiling mount if necessary to support the new monitors. Connect new monitors to existing video and power connections.

Microsoft Teams Connectivity Provide two (2) AV-to-USB conferencing bridge devices, one for the NIPR computer and one for the SIPR computer. Bridge should support USB3 speeds of 5Gbps. Mount bridge devices in the rack, and provide a USB3 extender for each bridge to the computers. Connect existing HDMI outputs on the AMX matrix switcher to the HDMI inputs on the bridges. No new output cards are required. Reprogram the AV system to send the same camera to the bridges as to the VTC codecs, observing the same secure/unsecure guidelines as are currently in use. Connect existing audio outputs on the audio DSP to mic inputs on the bridge devices. No new output cards are required. Reprogram the AV system to send the same microphone mix to the bridges as are sent to the VTC codecs, observing the same secure/unsecure guidelines as are currently in use. Replace the existing SD camera at the back of the room with a new HD camera mounted to the ceiling in a half-recessed enclosure. Provide a new 4K60 HDMI input board for the switcher, the card will replace the existing DXLink input card the SD camera connects to. Rearrange other DXlink inputs if needed to make room to remove the card.

Connect the new camera to the new HDMI card. Reprogram the AV system to provide PTZ controls to this camera and to switch to this camera in place of the SD camera.

Lectern Wall Connection Upgrade Remove the existing lectern DXLink transmitter from the system, and move the lectern DVD player to the rack. Connect DVD player to HDMI and IR connections on the AMX switcher and controller in the rack, and reprogram as necessary. Replace the existing DVI extender that provides the wall-mount preview monitor with video. The new extender should be powered from rack only (no power required at display side), and should utilize a single shielded Cat6 cable. Mount the receiver on the wall or the monitor so that the lectern is not utilized for the extender. Provide a new AMX MXA-MPL device and install in rack. Utilize an existing HDMI output on the matrix switcher, no new output card is required. Cable the touch panel connection on this new device to a wall plate location at the rear of the room. Reprogram the AV system to always send the same video signal to the new MXA-MPL and the existing Lectern Preview MXA-MPL. Provide two (2) wall plates to connect/disconnect the remaining lectern components, so the lectern can be connected at either existing front-of-room location or a new back-of-room location. Provide cabling and wall plates necessary to connect the lectern touch panel, lectern mic, and lectern L/R audio (verify this is still used and necessary). Lectern should be able to be moved freely to either location without the need to reconfigure or redeploy any systems or devices.