CABLE AND INTERNET SOW.pdf

BASE COMMCERCIAL HIGH SPEED INTERNET/CABLE TV PROVIDER

STATEMENT OF WORK/BLANKET PURCHASE AGREEMENT

Dated 11/2020

The contractor shall provide Commercial High Speed Internet and cable Service to Joint Base Andrews (JBA), and occasionally for Ft. Meade and Joint Base Anacostia Bolling (JBAB) Air force customers. This service will be at a minimum 25MB download speeds with 5 MB upload speeds. Rates may be higher as requested by customers according to mission requirements and work load. This agreement includes cable TV services and High Speed Commercial Internet Services to include wired or wireless as required. The contractor shall coordinate closely with the 744 CS/SCX and 744 CS/SCOI to install the equipment and obtain a list of buildings, communication rooms and connectivity information required to provide service for JBA.

1.1. Scope of Work. The contractor shall furnish all personnel, equipment, repair parts, supplies, services, and materials necessary to accomplish the installation and maintenance of all work required in this Statement of Work. All work performed shall be cited in this Statement of Work.

Performance shall be according to technical standards required or recommended by the FCC as set forth in 47 CFR Part 76 and directives.

1.2. In the event there is signal interruption, whatever the cause, which lasts for a period of 12 hours or more the subscriber(s) affected shall be entitled to a reduction in monthly user fees.

1.3. The Contractor is authorized program downtime for equipment maintenance, excavation and back filling. A schedule for active system downtime must be present depicting time tables, locations and outages at least 5 days in advance.

1.4. Prior to breaking any ground surface, contractor shall obtain an AF Form 103 (Digging Permit) for clearance to dig from the 316th Civil Engineering Squadron Customer Service Center.

1.5. Outward Appearance of Wall Mounted Cables. Mounting of cable types on buildings shall be conducted with best engineering efforts. Cable (rigid) mounting shall be supported with clamps spaced at intervals not to exceed six feet. Drop (flexible) mounting shall be parallel to utilities and/or phone lines and supported with galvanized staples or black 1/2" tower clips spaced at intervals not to exceed four feet.

1.6. Underground Cable Installation. Under paved areas and roadways, all cables shall be installed in conduit not less than 4 inches in size. Conduit shall be zinc-coated rigid steel.

Conduit shall be extended not less than 4 feet beyond pavements and roadways, when such roadway is used for vehicular traffic.

1.7. Cable Maintenance Schedules. The contractor shall coordinate with and provide the authorized caller a schedule depicting time tables, locations and outages at least 5 days in advance.

1.8. For service requests the contractor shall respond as follows:

1.8.1. Upon receiving a request for additional services, the contractor shall schedule an appointment to conduct a survey within 3 days of being notified.

1.8.2. Contractor shall submit the cost estimate to the authorized caller and within 48 hours after completing the survey. The authorized caller will sign the cost estimate and forward it to the Contracting Office for approval.

1.8.3. Upon receiving approval from the Contracting Officer or confirmation of GPC order, the contractor shall schedule the work to be completed.

1.8.4. Investigate Problems. Contractor shall investigate all service complaints within 24 hours.

The contractor should contact the authorized caller to discuss the problem and set up an appointment for repair if needed.

2. CABLE TELEVISION

2.1. The contractor shall provide basic cable television to all analog and digital drops associated with this agreement no later than 15 days after BPA call.

3. HIGH SPEED COMMERCIAL INTERNET SERVICE

3.1. The contractor shall be responsible for providing wired and/or wireless High Speed Internet service access points across the Joint Base Andrews campus and ensure all service points are fully functional.

3.1.1. The contractor shall document the installed nodes and their transport paths across the base to each other and to the base Service Delivery Point (SDP), no later than 15 days after BPA call.

3.1.2. Identify safety or operational issues that might impact commercial Internet Service (For example:

HAZMAT contamination or other planned installations that would impact other networked or radio based systems).

3.1.3. Work with the 744 CS/SCX to determine existing locations and requested service locations for High Speed Commercial Internet access points across JBA.

4. MAINTENANCE PLAN

4.1. The contractor shall provide comprehensive telephone and technician response to both wired and wireless access points.

4.1.2. Outage Reporting, Response and Helpdesk Services. The contractor shall support outages which have occurred in the high Speed Commercial Internet Network. This support shall include 24 hr. helpdesk support with 48 hour response and replacement for failed equipment. Responses to reported outages shall consist of the following at a minimum:

4.1.2.1. Ensure that a trouble ticket has been opened to track outages, document start/stop times, to track the specific locations Node(s) involved, and to record the POC for restoration.

4.1.2.2. Depending on the findings during the previous steps, the contractor shall determine what, if any, additional maintenance is required to return commercial Internet Services to operational status. The contractor shall determine the current cause of failure and work with the 744th CS/SCX to establish a window to perform corrective maintenance.

4.1.2.2.1. If the outage is correctable equipment malfunction that does not require downtime for a maintenance window, the contractor shall perform corrective actions as required. The corrective actions performed shall not impact other operational circuits on the remaining Commercial Internet Network.

4.1.2.2.2. If it is determined that a malfunction has occurred which cannot be isolated and repaired, a network downtime maintenance window will be required The contractor shall provide the 744th CS/SCX a parts replacement and labor cost quote to perform corrective maintenance on any maintenance not covered by this agreement.

4.1.2.2.3. No corrective maintenance under the provisions in paragraph b) shall be performed without approval /consent from the Contracting Officer if additional charges will be incurred.

5. GENERAL INFORMATION

5.1. The contractor shall visit only buildings associated with CATV and High Speed Commercial Internet connectivity.

5.2. The contractor shall comply with the Occupational Safety and Health Act (OSHA) and the resulting OSHA Standards 1910 (General) for protection, safety, and health of employees and any subcontractors assigned to this contract.

5.3. The contractor shall perform workmanship in accordance with applicable industry standards and specifications. That is to include using appropriate cable management systems to ensure cables are tidy and kept out of aisles or where they will be affected by pedestrian traffic.

Network equipment and cables will be firmly mounted so that it will not fall or look unsightly when installed.

5.4. The contractor will not repair any damaged cables or fiber strands mentioned within this SOW unless they are the contractor's real property or approval is given by the 744th CS/SCX.

5.5. Contractor technicians installing or repairing High Speed Commercial Internet systems will be subject to background investigations and escort into secured building or areas. Contractor technicians must respect and observe operational security requirements in the event mission dictates they be escorted out of a secure area.

5.6. Unless otherwise approved by the Contracting Officer, all regular installation work shall be performed between the hours of 0730 - 1630. Monday through Friday, excluding Federal Holidays (see chart below).

5.6.1. Federal Holidays: New Year's Day January 1; Martin Luther King's Birthday3rd Monday in

January; President's Day 3rd Monday in February; Memorial Day Last Monday in May;

Independence Day July 4; Labor Day 1st Monday in September; Columbus Day 2nd Monday in October; Veteran's Day November 11; Thanksgiving 4th Thursday in November; Christmas December 25.

5.7. Construction. Prior to commencing construction work, whenever the ground surface is to be disturbed or when erecting structures or operating equipment near overhead lines, the contractor and sub-contractor shall obtain and possess at all times an approved AF Form 103 (Digging Permit) and/or a Base Civil Engineering Work Clearance Request obtained from the 316th Civil Engineering Squadron Customer Service Center.

5.8. Open excavations shall be barricaded when contractor personnel are not present in the immediate vicinity of the work site.

5.9. The contractor shall not make any pavements cuts without approval from the authorized caller. Traffic barricades/steel plates and warning lights shall mark the excavation site. Restored pavement shall be equal to or better than the original.

5.10. Upon completion of all work, all construction equipment, debris and other excess material shall be removed from the job site; contractor shall leave the area in a neat and acceptable condition as close to the previous state as possible.

5.11. The contractor shall provide and distribute fertilizer and seeding on top of all disturbed grass areas within project boundaries and other areas damaged by contractor.

5.12. Quality Control. The contractor shall establish a complete quality control program to ensure the requirements of subscription agreement are provided as specified. One copy of the contractor's quality control program shall be provided to the Contracting Officer within 30 days after agreement start date. The program should include:

5.12.1. A method of identifying deficiencies in the quality of services.

5.12.2. A file of all inspections conducted by the contractor and the corrective action taken.

5.12.3. Quality Assurance. The Government shall monitor the contractor's performance under this subscription as follows.

5.12.3.1. The Government reserves the right to perform inspection as set forth in FCC R&R clause 52.246-6 where such inspection are deemed necessary to assure the cable system conforms to prescribed requirements.

5.12.3.2. The Government reserves the right to perform additional tests, when such tests are deemed necessary to assure compliance with the performance requirements.

5.12.3.3. Approval of Contractor's Construction Operations. The construction or placement of any equipment or facilities on the base by the contractor (including temporary buildings, antenna system, or television studio) add as well as any alterations or additions to existing Government property (room for CATV equipment), shall be approved in advance by the Contracting Officer.

5.12.3.4. Existing Government Underground Facilities. Unless existing Government-furnished property is inadequate or is less costly to install new facilities, the contractor hereby agrees to use existing Government underground facilities.

5.13. The contractor shall develop and submit a milestone schedule, called a Project Plan, showing significant actions required in the completion of this task no later than thirty (30) days after BPA award. Submission of the task timelines shall be accomplished via hardcopy and electronic means in a format readable using Microsoft Office.

5.14. The contractor shall provide a soft copy of the site survey and connectivity drawings to the Government once the High Speed Commercial Internet (paragraph 3 above) project has been completed.

6.0 SECURITY REQUIREMENTS

6.1. Listing Of Employees: The Contractor shall maintain a current listing of employees. The contractor shall furnish supervisory, administrative, and direct labor personnel to accomplish all work required. An updated listing shall be provided when an employee's status or information changes.

6.2. Pass And Identification Items: The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees. All contractor employees shall undergo a background check conducted by Security Forces Squadron prior to issuance of base access credentials. Only identification cards or driver's licenses from REAL ID compliant states or territories will be accepted. For a full list of REAL ID Act and compliant and non-complaint states, please visit https://www.dhs.gov/current-status-states-territories. Contact Security Forces Squadron for alternative forms of acceptable identification to conduct background checks. Lost vehicle and entry passes shall be reported immediately to the Security Forces as well as the Government Acceptor in accordance with the local security forces policy.

6.3. Background Checks: All Contractor employees shall submit to a criminal background check accomplished by Base Security Forces prior to the employee being issued base access credentials. Each Contractor personnel must submit their Social Security Number, Date of Birth, and Driver's License state and number (if applicable). Failure to submit required information can result in denial or delay of issuance of credentials. Background checks are only good for the company that requested them. Processing background checks takes, at a minimum, 7-10 days from time of submission.

6.4. Federal Investigations Requirements: (If Applicable) Contractor employees requiring initial issuance of a Common Access Card (CAC), Access to Restricted Areas, Use of Government Automated Information Systems/Networks, Child Care positions, or designated Positions of Trust shall complete submission of a Tier 1 investigation to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. When required, the Government will submit Tier 1 investigations to OPM at no cost to the Contractor.

6.5. Traffic Laws: The Contractor and its employees shall comply with base traffic regulations.

https://www.dhs.gov/current-status-states-territories

6.6. Weapons, Firearms, and Ammunition: Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on BASE.

6.7. For Official Use Only (FOUO): The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, Transmitting, and safeguarding FOUO material.

6.8. Reporting Requirements: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

6.9. Physical Security: The Contractor shall be responsible for safeguarding all Government property and controlled forms provided for Contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

6.10. Photography Restrictions: No one is authorized to take any pictures or video recordings of Air Force operational aircraft or restricted areas without the approval regardless of location while on BASE. This includes, but is not limited to, photographs taken from personal electronic devices such as blackberries, iPads, iPods, cell phones, or any other devices with digital recording capabilities.

7. DELIVERABLES

Deliverable Name Reference Due Date; Frequency Format Milestone Schedule Paragraph 5.13 No later than 30 days after BPA award Hard and electronic copies readable using Microsoft Office

Site Survey/Network Connectivity Drawing

Paragraph 5.14 Upon completion of initial project connection

Hard and electronic copies readable using Microsoft Office

Cable TV Service Paragraph 2 15 days after BPA call

Minimum 25 MB download, 5 MB upload, higher for enhanced and extreme users.

High Speed Internet Paragraph 3 15 days after BPA call

Minimum 25 MB download, 5 MB upload, higher for enhanced and extreme users.