C03 NNG15SD78B 36C25726F0077_FULLY EXECUTED.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

549-26-3-205-0159

NNG15SD78B

AWARDED: 04-29-2026

EFFECTIVE: 06-29-2026

36C25726F0077

Michael A Grier (210)996-8817

36C257

Department of Veterans Affairs

NCO 17 North Texas Healthcare System

Regional Procurement Office West (RPO-W)

124 E. Hwy 67, Suite 100

Duncanville TX 75137

X 100

X

541519

N/A

36C257

Department of Veterans Affairs

NCO 17 North Texas Healthcare System

Regional Procurement Office West (RPO-W)

124 E. Hwy 67, Suite 100

Duncanville TX 75137

36C257

NCO 17

Department of Veterans Affairs

North Texas Veterans Health Care Center

124 E. Hwy 67, Suite 100

Duncanville TX 75137

5SUJ1

SIERRA 7 INC

SIERRA 7 INC

3190 FAIRVIEW PARK DR

FALLS CHURCH VA 22042-4544

NP4TUKF8QCM5

This is accomplished through the

Tungsten Network located at:

http://www.fsc.va.gov/einvoice.asp

This is mandatory and the sole method for submitting invoices.

(877) 353-9791 (512) 460-5540

See CONTINUATION Page

AVASURE VIRTUAL PATIENT OBSERVATION SYSTEM

PLEASE REFERNCE PO# 549C60398 ON ALL INVOICES TO ENSURE PROMPT

PAYMENT.

$786,902.58

See CONTINUATION Page

X X

X 1

Dwayne Harris, Senior Director of Contracts 4/29/2026

NNG15SD78B 36C25726F0077

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ACCOUNTING AND APPROPRIATION DATA

B.3 DELIVERY SCHEDULE

B.4 STATEMENT OF WORK

SECTION C - CONTRACT CLAUSES

C.1 GWAC RFQ INTRODUCTORY LANGUAGE

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

Mary Richard

703-719-8217 mrichard@sierra7.com

b. GOVERNMENT: Contracting Officer 36C257

Department of Veterans Affairs

NCO 17 North Texas Healthcare System

Regional Procurement Office West (RPO-W)

124 E. Hwy 67, Suite 100

Duncanville TX 75137

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Receipt and Acceptance

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic

Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM #

DESCRIPTION OF

SUPPLIES/SERVICE QTY UT UNIT PRICE AMOUNT

48.00 EA $2,079.11 $99,797.28

AVASURE SOFTWARE PLATFORM 1 YEAR INCLUDES

LICENSED PER HARDWARE DEVICE -ANALYTICS

REPORTING TOOL-PRE-RECORDED ANNOUNCEMENTS

Clinical program materials - eLearning Modules - Annual onsite clinical follow-up consultation for locations with 10 or more devices - Continuous - AvaNET Essential - Customer Owned Cloud Based Server.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support Services (Labor)

LOCAL STOCK NUMBER: AVA-P-C-CO-E-1Y

ACRN: 1 Requisition Number: 549-26-3-205-0159 Appropriation: 549-3660160-205-824100 Nursing Service- 3130 Medical, Dental and Scien-010044175

$99,797.28

26.00 EA $2,079.11 $54,056.86

AvaSure Software - Platform - 1 YearNew Devices - AvaSure

Software -Platform Includes: - Licensed per hardware device

- Analytics reporting tool - Pre-recorded announcements in 30 languages - Clinical program materials - eLearning Modules - Annual onsite clinical follow-up consultation for locations with 10 or more devices - Continuous - AvaNET Essential - Customer Owned Cloud Based Server.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

ACRN: 1 Requisition Number: 549-26-3-205-0159 $54,056.86

Appropriation: 549-3660160-205-824100 Nursing Service- 3130 Medical, Dental and Scien-010044175

36.00 EA $11,837.19 $426,138.84

Guardian Hardware - Mobile Two-way*This device requires an update to the latest software version, which will require MS Server 2016 or 2019.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

3130 Medical, Dental and Scien-010044175

$426,138.84

14.00 EA $5,306.67 $74,293.38

Guardian Hardware - Two-way Ceiling - Ceiling Tile*This unit requires a Software version of Enterprise 2.x or higher for 2-way video* AC or POE++ Power Size of (1) 24"x24" ceiling tile. Hospital to provide HDMI cable A hospital-provided electrician is required to install. Hospital network switch ports need to meet IEEE802.3bt PoE Type 4 Class 7 PD specifications.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

3130 Medical, Dental and Scien-010044175

$74,293.38

5.00 EA $431.08 $2,155.40

Spare Parts Kit with 10ft power cordSpare Parts Kit Includes:

5 Pairs of Earpieces, 5 Microfiber Cleaning Cloths, 100 Disposable ear covers for headsets, 1 headset, 1 USB headset adapter, 1 10 ft cord.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027

PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

3130 Medical, Dental and Scien-010044175

$2,155.40

1.00 EA $7,800.00 $7,800.00

AvaSure Project Management ServicesDedicated Project

Manager to remotely coordinate tasks, resources and timelines for the implementation of the products and services purchased.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

3130 Medical, Dental and Scien-010044175

$7,800.00

1.00 EA $35,420.00 $35,420.00

AvaSure Clinical Services - Enterprise Migration Onsite

TrainingOnsite includes: - Clinical planning and guidance - Policy, Procedure and workflow review - Onsite education and support - Access to all eLearning modules.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

3130 Medical, Dental and Scien-010044175

$35,420.00

6.00 EA $973.47 $5,840.82

Monitor Station - Large Format MonitorAvaSure/Sierra7 will not provide support or warranty on this component. Mounting hardware not included.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

3130 Medical, Dental and Scien-010044175

$5,840.82

1.00 EA $75,800.00 $75,800.00

AvaSure Install ServicesIncludes: - Project planning & engineering - Onsite deployment - Server Setup - Monitor station setup - Device assembly/assembly prep - Device initialization & test verification - Device wireless connectivity testing/validation, if applicable - BioMed/IT training.

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

3130 Medical, Dental and Scien-010044175

$75,800.00

40.00 HR $140.00 $5,600.00

Sierra7 Project Management Services

Contract Period: Base POP Begin: 06-30-2026 POP End: 06-29-2027 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

ACRN: 1 Requisition Number: 549-26-3-205-0159 $5,600.00

Appropriation: 549-3660160-205-824100 Nursing Service- 3130 Medical, Dental and Scien-010044175

1.00 EA $141,886.69 $141,886.69

AvaSure Software -Platform Includes: - Licensed per hardware device - Analytics reporting tool - Pre-recorded announcements in 30 languages - Clinical program materials

- eLearning Modules - Annual onsite clinical follow-up consultation for locations with 10 or more devices - Continuous - AvaNET Essential - Customer Owned Cloud Based Server Software Platform (48 units) Extended Hardware Warranty 24 Mobile Devices Extended Hardware Warranty Year 4 24 Mobile Trade In Devices Contract Period: Option 1 POP Begin: 06-28-2027 POP End: 06-29-2028 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

1.00 EA $149,513.84 $149,513.84

hardware device - Analytics reporting tool - Pre-recorded announcements in 30 languages - Clinical program materials

- eLearning Modules - Annual onsite clinical follow-up consultation for locations with 10 or more devices - Continuous - AVANET ESSENTIAL-CUSTOMER OWN.

EXTENDED HARDWARE WARRANTY 24 devices from order 33168.

Extended hardware warranty for 24 mobile two way devices (trade in) Contract Period: Option 2 POP Begin: 06-30-2028 POP End: 06-29-2029 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

1.00 EA $124,331.69 $124,331.69

hardware device - Analytics reporting tool - Pre-recorded announcements in 30 languages - Clinical program materials

- eLearning Modules - Annual onsite clinical follow-up consultation for locations with 10 or more devices - Continuous - AVANET ESSENTIAL-CUSTOMER OWN.

Extended Hardware Warranty 12 Mobile Two-Way Devices Extended Hardware Warranty 14 Ceiling Tile Two-Way Devices Contract Period: Option 3 POP Begin: 06-30-2029 POP End: 06-29-2030 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

1.00 EA $127,641.08 $127,641.08

hardware device - Analytics reporting tool - Pre-recorded announcements in 30 languages - Clinical program materials

- eLearning Modules - Annual onsite clinical follow-up consultation for locations with 10 or more devices - Continuous - AVANET ESSENTIAL-CUSTOMER OWN.

Extended Hardware Warranty 12 Mobile Two-Way Devices Extended Hardware Warranty 14 Ceiling Tile Two-Way Devices Contract Period: Option 4 POP Begin: 06-30-2030 POP End: 06-29-2031 PRINCIPAL NAICS CODE: 541519 - Other Computer Related Services PRODUCT/SERVICE CODE: DA01 - IT and Telecom – Business Application/Application Development Support

GRAND TOTAL $1,330,275.88

ACCOUNTING AND APPROPRIATION DATA

ACRN APPROPRIATION

REQUISITION

NUMBER AMOUNT

1 549-3660160-205-824100 Nursing Service-3130 Medical, Dental and Scien-010044175

549-26-3-205-0159 (P)

$786,902.58

B.3 DELIVERY SCHEDULE

ITEM

NUMBER SHIPPING INFORMATION QUANTITY

DELIVERY

DATE

0001-

SHIP TO: DEPARTMENT OF

VETERANS AFFAIRS

Dallas VA Medical Center 4500 S. Lancaster Rd.

Dallas, TX 75216 7167

USA

48.00 POP

04/30/2026

MARK FOR: Ramon Caisido 214-857-1015 Ramon.Caisido@va.gov

FOB: DESTINATION

B.4 STATEMENT OF WORK

1. CONTRACTING OFFICERS TECHNICAL REPRESENTATIVE (COR):

VANTHCS will appoint one (1) COR for this contract. The COR will be Ramon C.

Caisido from the Patient Care Service (Nursing). When a service call has been placed, the contractor will contact the COR at (214) 857-1015, and the Biomedical Engineering Service at (214) 857-1020. All vendors will sign in & out with biomedical engineering prior to reporting to the Patient Care Service

2. PROJECT SCOPE AND REQUIREMNTS: Minimum one-year full-service warranty required. Prior to acceptance of equipment, the equipment must pass all acceptance testing, which at a minimum includes accrediting body standards, if required. Equipment will be considered received once it has been Inspected by Biomed and placed into Operation.

Minimum Equipment Requirements:

a. AvaSure Install Services Includes: - Project planning & engineering - Onsite deployment - Server Setup - Monitor station setup - Device assembly/assembly prep - Device initialization & test verification - Device wireless connectivity testing/validation, if applicable - BioMed/IT training.

b. Sierra7 Project Management Services

c. Guardian Hardware - Mobile Two-way

d. Guardian Hardware - Two-way Ceiling - Ceiling Tile

e. Spare Parts Kit with 10ft power cord Spare Parts Kit Includes: 5 Pairs of

Earpieces, 5 Microfiber Cleaning Cloths, 100 Disposable ear covers for headsets, 1 headset, 1 USB headset adapter, 1 10 ft cord

f. AvaSure Project Management Services Dedicated Project Manager to remotely coordinate tasks, resources and timelines for the implementation of the products and services purchased.

g. AvaSure Clinical Services - Enterprise Migration Onsite Training Onsite includes: - Clinical planning and guidance - Policy, Procedure and workflow review - Onsite education and support - Access to all eLearning modules

h. Monitor Station - Large Format Monitor AvaSure/Sierra7 will not provide support or warranty on this component. Mounting hardware not included

3. PERSONNEL CLEARANCES AND PRIVACY CONSIDERATIONS: The Vendor will ensure that their personnel and subcontractor personnel meet the privacy standards as set forth by HIPPA (Health Insurance Portability and Accountability Act of 1996) with respect personal and confidential information that they may come upon, while servicing medical equipment The C&A requirements do not apply, and that a Security Accreditation Package is not required

4. DOCUMENTATION: If necessary, the contractor will provide the COR, and/or the Patient Care Service designee with individual written reports which describes the preventive maintenance, repair, and cleaning to be performed on the equipment.

It must be in sufficient detail so as to be acceptable by field inspectors of the Joint Commission on Accreditation of Healthcare Organizations. This shall include a list of acceptable parts compatible with the equipment in the event they require replacement. The report will be signed by the contractor’s equipment technician, and by designated VANTHCS personnel. A copy will be given to the VANTHCS for their internal records.

5. END OF CONTRACT: Contractor guarantees that all equipment covered in this contract shall meet or exceed manufacturer’s performance specifications as tested or in use. The equipment will be deemed delivered once it is placed in use.

SECURITY STATEMENT REQUIREMENTS:

1) No memory device will be removed from the VA Facility without the approval of the

Facility Information Security Officer (ISO).

Bio-Medical devices and other equipment or systems (workstations, copies, FAX, prints) containing media (hard drives, optical disks, etc.) with VA sensitive information must not be returned to the vendor during off site repairs, warranty period, at the end of lease, for trade-in, or other purposes. Vendor must accept the system without the drive.

2) Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data General, FAR 52.227-14(d) (1). No VA information shall be transferred outside of the VA.

3) The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. In such an event, the contractor/subcontractor shall immediately notify the COTR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access.

4) Consistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract.

5) Based on the determinations of the independent risk analysis, the contractor shall be responsible for paying to the VA liquidated damages in the amount of $29.95 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following:

a) Notification.

b) One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports.

c) Data breach analysis.

d) Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution.

e) One year of identity theft insurance with $20,000.00 coverage at $0 deductible;

and

f) Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs.

6) Training

a) All contractor employees and subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems:

i) Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix E relating to access to VA information and information systems.

ii) Successfully complete the VA Cyber Security Awareness and Rules of Behavior training and annually complete required security training.

iii) Successfully complete the appropriate VA privacy training and annually complete required privacy training; and

iv) Successfully complete any additional cyber security or privacy training, as require VA personnel with equivalent information system access [to be defined by the VA program official and provided to the contracting officer for inclusion in the solicitation document – e.g., any role-based information security training required in accordance with NIST Special Publication 800-16, Information Technology Security Training Requirements.]

b) The contractor shall provide to the contracting officer and/or the COTR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

c) Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.

d) If a vendor that anticipates that the services under the contract will be performed by 10 or more individual, the Contractor Rules of Behavior may be signed by the vendor’s designated representative. By signing the Rules of Behavior on behalf of the vendor that the designated representative agrees to ensure that all such individual review and understand the Contractor Rule of Behavior when accessing the VA’s information and information systems.

Records Management (NARA)

1. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C.

chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the

Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

2. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the

Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy

Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

3. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.

4. VA North Texas Health Care System and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of VA

North Texas Health Care System or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18

U.S.C. 2701.

In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to VA North Texas Health Care

System. The agency must report promptly to NARA in accordance with 36 CFR

1230.

5. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the contract. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to VA North Texas Health Care System control, or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting

Officer or address prescribed in the contract. Destruction of records is

EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).

6. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and VA North Texas Health Care

System guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

7. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with VA North

Texas Health Care System policy.

8. The Contractor shall not create or maintain any records containing any non-public VA North Texas Health Care System information that are not specifically tied to or authorized by the contract.

9. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the

Freedom of Information Act.

10. The VA North Texas Health Care System owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which VA North Texas Health Care

System shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20.

11. Training. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take VHA-provided records management training, Talent Management System (TMS) Item

#3873736, Records Management for Records Officers and Liaisons. The

Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training.

Information Technology Security requirements section

As prescribed in 839.201, insert the following clause:

The contractor, their personnel, and their subcontractors shall be subject to the

Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract.

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and

Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with

VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and

Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a

Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of

Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S.

to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control,data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor’s employ. The Contracting

Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data

- General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor’s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA’s information is returned to the VA or destroyed in accordance with VA’s sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and

Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records

Management Procedures, applicable VA Records Control Schedules, and VA

Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal

Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook

1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor’s firewall and Web services security controls, if applicable, shall meet or exceed VA’s minimum requirements. VA Configuration

Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA’s prior written approval.

The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that Contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of

VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor

Security Control Assessment (CSCA) on a yearly basis and provide it to the

COTR.

GENERAL RULES OF BEHAVIOR

a. Rules of Behavior are part of a comprehensive program to provide complete information security. These rules establish standards of behavior in recognition of the fact that knowledgeable users are the foundation of a successful security program. Users must understand that taking personal responsibility for the security of their computer and the information it contains is an essential part of their job.

b. The following rules apply to all VA contractors. I agree to:

(1) Follow established procedures for requesting, accessing, and closing user accounts and access. I will not request or obtain access beyond what is normally granted to users or by what is outlined in the contract.

(2) Use only systems, software, databases, and data which I am authorized to use, including any copyright restrictions.

(3) I will not use other equipment (OE) (non-contractor owned) for the storage, transfer, or processing of VA sensitive information without a VA CIO approved waiver, unless it has been reviewed and approved by local management and is included in the language of the contract. If authorized to use OE IT equipment, I must ensure that the system meets all applicable 6500 Handbook requirements for OE.

(4) Not use my position of trust and access rights to exploit system controls or access information for any reason other than in the performance of the contract.

(5) Not attempt to override or disable security, technical, or management controls unless expressly permitted to do so as an explicit requirement under the contract or at the direction of the COTR or ISO. If I am allowed or required to have a local administrator account on a government-owned computer, that local administrative account does not confer me unrestricted access or use, nor the authority to bypass security or other controls except as expressly permitted by the VA CIO or CIO's designee.

(6) Contractors’ use of systems, information, or sites is strictly limited to fulfill the terms of the contract. I understand no personal use is authorized. I will only use other Federal government information systems as expressly authorized by the terms of those systems. I accept that the restrictions under ethics regulations and criminal law still apply.

(7) Grant access to systems and information only to those who have an official need to know.

(8) Protect passwords from access by other individuals.

(9) Create and change passwords in accordance with VA Handbook 6500 on systems and any devices protecting VA information as well as the rules of behavior and security settings for the particular system in question.

(10) Protect information and systems from unauthorized disclosure, use, modification, or destruction. I will only use encryption that is FIPS 140-2 validated to safeguard VA sensitive information, both safeguarding VA sensitive information in storage and in transit regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA.

(11) Follow VA Handbook 6500.1, Electronic Media Sanitization to protect VA information. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders.

(12) Ensure that the COTR has previously approved VA information for public dissemination, including e-mail communications outside of the VA as appropriate.

I will not make any unauthorized disclosure of any VA sensitive information through the use of any means of communication including but not limited to e-mail, instant messaging, online chat, and web bulletin boards or logs.

(13) Not host, set up, administer, or run an Internet server related to my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA unless explicitly authorized under the contract or in writing by the COTR.

(14) Protect government property from theft, destruction, or misuse. I will follow

VA directives and handbooks on handling Federal government IT equipment, information, and systems. I will not take VA sensitive information from the workplace without authorization from the COTR.

(15) Only use anti-virus software, antispyware, and firewall/intrusion detection software authorized by VA. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with VA.

(16) Not disable or degrade the standard anti-virus software, antispyware, and/or firewall/intrusion detection software on the computer I use to access and use information assets or resources associated with my performance of services under the contract terms with VA. I will report anti-virus, antispyware, firewall or intrusion detection software errors, or significant alert messages to the COTR.

(17) Understand that restoration of service of any VA system is a concern of all users of the system.

(18) Complete required information security and privacy training, and complete required training for the particular systems to which I require access.

VA North Texas Health Care System

Deployment: Dallas VA Medical Center & Sam Rayburn Memorial Veterans

Center

1. Scope

The Contractor shall provide all labor, equipment, software licenses, technical services, clinical services, project management, installation, training, and support required to deploy the AvaSure Intelligent Virtual Patient Observation System

(VPO) at the Dallas VA Medical Center and Sam Rayburn Memorial Veterans

Center. Deliverables include equipment, server and application licenses, analytics, technical deployment, clinical program development, training, and ongoing support in accordance with the AvaSure Solution specifications.

2. Background

VA NTX seeks to expand virtual patient observation capabilities to improve patient safety, reduce adverse events, and modernize observation workflows.

The AvaSure system is a continuation of a previously deployed solution

(36C25720P0985) and integrates hardware, software, analytics, technical deployment, and clinical program services.

3. Objectives

• Deploy a fully functional AvaSure VPO system across designated inpatient units.

• Install, configure, and validate both mobile and ceiling mounted devices.

• Implement required server infrastructure and monitor stations.

• Provide onsite and remote technical and clinical training.

• Ensure system Go Live and initial operational support.

• Establish continuous analytics and ongoing clinical program support.

4. Contractor Requirements

4.1 Equipment

The Contractor shall provide the equipment listed below:

• Guardian Hardware – Mobile Two-Way devices (36 units)

• Guardian Hardware – Ceiling Tile Two Way devices (14 units)

• Large screen monitors (6 units)

• Spare parts kits (5 units)

• Removable power cords and required AvaSure components

• All equipment shipped FOB to VA facilities per project schedule

4.2 Software & Licensing

The Contractor shall provide the following licenses (1 year subscription):

• AvaSure Platform Server Licenses

• AvaSure TeleSitter Continuous Application Licenses

• Clinical Program Materials License

• AvaSure Analytics Subscription

• eLearning Modules

• AvaNET Customer Care Support (24x7x365)

4.3 Technical Installation & Configuration

The Contractor shall:

• Configure and test wireless and network settings on mobile devices.

• Install and test all Guardian Mobile and Guardian Ceiling devices.

• Install, configure, and test AvaSure server software.

• Support server requirements: Windows Server 2016, adequate

CPU/RAM/storage.

• Perform connectivity, systems validation, and UAT.

• Remove and decommission 24 legacy devices and associated licenses.

4.4 Clinical Program Development

The Contractor shall provide:

• Clinical program development guidance

• Policy and workflow development

• Patient selection criteria and staffing model support

• Clinical education and Go Live support

• Ongoing clinicals follow up and success metrics review

4.5 Training

The Contractor shall provide:

• On site technical training

• On site or remote clinical training

• eLearning modules

• Program administrator training

• Troubleshooting and readiness sessions

• Training conducted per AvaSure standard schedules (Tue–Thu, 8am–

5pm)

4.6 Project Management

The Contractor shall assign a dedicated Project Manager responsible for:

• Kick off meetings

• Project plans and timelines

• Recurring meetings

• Coordination of installation, training, and Go Live

• Milestone tracking through project completion

5. Government Responsibilities

The Government shall:

• Provide adequate network access and administrator permissions.

• Supply Client provided equipment (monitors, PCs, server hardware, wiring).

• Supply static IPs, Secure Link permissions, and required IT support.

• Provide onsite staff to support installation and training.

• Ensure training rooms and clinical staff availability per agreed schedule.

• Provide required wireless heat maps and facility access.

• Complete facility readiness, including power, cabling, and environmental conditions.

6. Deliverables

• Fully installed Guardian hardware at both sites

• Operational AvaSure software and server platform

• Clinical program materials

• On site and remote technical and clinical training

• Clinical Go Live support

• Decommissioning of trade in devices

• Analytics dashboards and reporting capability

• Monthly and milestone PM coordination outputs

7. Period of Performance

The period of performance is 20 weeks from Kick Off to Go Live, with a 1-year subscription term beginning on Go Live. Subscription renews yearly unless terminated per MSA terms.

8. Place of Performance

• Dallas VA Medical Center, 4500 S. Lancaster Rd., Dallas, TX

• Sam Rayburn Memorial Veterans Center, 1201 E. 9th St., Bonham, TX

9. Security & Access Requirements

• Contractor personnel shall comply with VA security, privacy, and IT policies.

• Secure Link is preferred for remote access; other methods require VA approval.

• Contractor personnel shall be escorted as required and comply with facility rules.

• No VA data shall be removed from VA systems without express authorization.

10. Acceptance Criteria

The Government will accept deliverables when:

• All devices and software function as specified.

• Training and Go Live activities are completed.

• Connectivity, UAT, and operational validation are completed.

• Documentation and program materials are delivered.

SECTION C - CONTRACT CLAUSES

C.1 GWAC RFQ INTRODUCTORY LANGUAGE

The terms and conditions of the contractor's GWAC contract (including any contract modifications) apply to all task or delivery orders issued under the contract as a result of this RFQ. When a lower price has been established, or when the delivery terms, FOB terms, or ordering requirements have been modified by the task/delivery order, those modified terms will apply to all purchases made pursuant to it and take precedence over the GWAC contract. Any unique terms and conditions of an order issued under the contract that are not a part of the applicable GWAC contract will govern. In the event of an inconsistency between the terms and conditions of a task/delivery order and the

Contractor's GWAC terms, other than those identified above, the terms of the GWAC contract will take precedence.

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

https://www.acquisition.gov/browse/index/far https://www.va.gov/oal/library/vaar/

FAR

Number

Title Date

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER

RIGHTS

NOV 2023

52.204-13 SYSTEM FOR AWARD MANAGEMENT

MAINTENANCE

OCT 2018

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE

MAINTENANCE

AUG 2020

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED

TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL

JAN 2023

52.219-33 NONMANUFACTURER RULE SEP 2021

52.219-8 UTILIZATION OF SMALL BUSINESS CONCERNS. JAN 2025

52.222-3 CONVICT LABOR. JUN 2003

52.222-19 CHILD LABOR—COOPERATION WITH AUTHORITIES

AND REMEDIES

JAN 2025

52.222-35 EQUAL OPPORTUNITY FOR VETERANS JUN 2020

52.222-36 EQUAL OPPORTUNITY FOR WORKERS WITH

DISABILITIES

JUN 2020

52.222-37 EMPLOYMENT REPORTS ON VETERANS. JUN 2020

52.222-40 NOTIFICATION OF EMPLOYEE RIGHTS UNDER THE

NATIONAL LABOR RELATIONS ACT.

DEC 2010

52.222-43 FAIR LABOR STANDARDS ACT AND SERVICE

CONTRACT LABOR STANDARDS-PRICE

ADJUSTMENT

AUG 2018

https://www.acquisition.gov/browse/index/far https://www.va.gov/oal/library/vaar/

52.222-50 COMBATING TRAFFICKING IN PERSONS OCT 2025

52.229-3 FEDERAL, STATE, AND LOCAL TAXES FEB 2013

52.232-18 AVAILABILITY OF FUNDS APR 1984

52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER—

OTHER THAN SYSTEM FOR AWARD MANAGEMENT

OCT 2018

52.233-3 PROTEST AFTER…