Bytemark NOI.pdf

NOTICE OF INTENT

Description and Purpose of the Procurement

The Massachusetts Department of Transportation (MassDOT) intends to enter into a five-year agreement with Bytemark, Inc., for the continued hosting, maintenance and support of the mobile ticketing application previously built for MassDOT, as well as building new updates and enhancements to meet the needs of public transportation providers in the Commonwealth of

Massachusetts and additional onboarding of new partner agencies, as necessary.

Background

In 2014 MassDOT previously procured a mobile phone and website-based ticketing system for the MassDOT sponsored BusPlus program and provides a mobile ticketing platform for a diverse range of public transportation providers in the Commonwealth, including regional-intercity bus carriers, Transportation Management Associations (TMAs), and Regional Transit Authorities

(RTAs) for which Bytemark, Inc. was the selected vendor. MassDOT now intends to award a new contract to Bytemark, Inc. to continue hosting, maintaining and supporting the application previously developed, and to do additional development work to

Onboard additional public transportation providers, as needed

Build updates and enhancements that meet the needs of public transportation providers in the Commonwealth

Recently, MassDOT has seen increased interest in the use, modification and expansion of the

BusPlus app from Regional Transit Authorities. The RTAs’ interest stems from the desire to meet the current and future regional mobility needs by improving the quality of service currently offered and by maintaining direct communication with existing and potential riders. Mobile ticketing applications provide a platform that augments existing fare media platforms, offers new partnership opportunities, has the potential to decrease fare evasion and increase fare revenue, has the potential to reduce boarding times and provides online account management that allows customers to add value, check balances, or purchase new passes.

Scope of Work

The scope of work anticipated for completion during the new agreement includes:

1. Additional agency onboarding, as needed

2. Development of a Business partnerships module to allow for third-party fare sales, including the ability to handle cash fares

Business partnerships could include the possibility to provide of other fare media options, such as near-field communication (NFC) cards

3. Development of new fare products, including

Fare capping

Others, as needed

4. Foreign language support for multiple languages, as needed

5. Development of a Merchant Services module to handle payment mobile payments systems such as Apple Pay and Google Pay

6. An option for public transportation providers to buy or lease point of sale and fare inspection hardware

Options available should include a point of sale system that can record cash transactions

NOTICE OF INTENT

Contract Type It will be a fixed-price contract, for a mobile ticketing system for the MassDOT sponsored

BusPlus program that provides a mobile ticketing platform for a diverse range of public transportation providers in the Commonwealth, including regional-intercity bus carriers, Transportation Management Associations (TMAs), and Regional Transit Authorities (RTAs) for which Bytemark, Inc. was the selected vendor.

Contract Duration It will be for five (5) years with two (2) options years.