Blue Mountain Community College Bookstore RFP 4.12.22.pdf

Blue Mountain Community College Request For Proposal

Virtual Bookstore Services

RFP #2022-01Bookstore

Proposal Due Date: May 9th, 2022 5:00 pm PDT

2411 NW Carden Ave.

Pendleton, OR 97801

Email: contracts@bluecc.edu

April 12th, 2022

Request for Proposal

RFP #2022-01Bookstore

Schedule of Events

The following is a proposed schedule and subject to change

Proposed Schedule

RFP Release: April 12th, 2022 Virtual Pre-Proposal Meeting: April 25th, 2022 – Time: TBD Written Questions Due: April 29th, 2022 Written Questions Answered: May 2nd, 2022 Proposals Due: May 9th, 2022 – Time: 5:00 pm PDT Contractor Virtual Presentation: May 23rd, 2022 – Time: TBD Successful Contractor Selected and Verbal Award: May 31st, 2022 Contract Negotiations: June 1st, 2022 Contractor Contract Finalized: June 10th, 2022 Transition Begins: June 10th, 2022 BMCC Course Material Website Opens: August 1st, 2022 Fall Quarter Begins: September 20th, 2022

I. INTRODUCTION

1. INVITATION

Blue Mountain Community College (“BMCC”, “College”) is seeking qualified firms to provide a virtual course material and general merchandise bookstore (website). This will include fulfillment of orders for physical and digital course materials that support the faculty and student population. In addition, Contractor will facilitate and provide the necessary services to collect and manage faculty coursebook adoptions. Contractor will also manage and provide the necessary platform and tools that integrate with the College’s LMS platform (Canvas) and the College’s SIS and Financial Aid platform, Campus Nexus (now Anthology) to support inclusive access, deliver OER materials, access codes, and custom coursebook packets/readers. Contractor will provide the resources and technical infrastructure to fully integrate with Blue Mountain Community College’s LMS, SIS, Financial Aid, and SSO systems. Support services will include phone, email, text support services, and support a ticketing system to track and resolve issues and requests.

Interested firms who qualify within the requirements stated herein are invited to submit proposals to accomplish the Scope of Work defined within this invitation.

2. BACKGROUND

Blue Mountain Community College (BMCC) is a comprehensive community college committed to providing responsive and high-quality innovative educational programs and services that promote personal and professional growth to strengthen our communities. Program areas include professional technical certificates and degrees, college transfer degrees, college preparatory and adult basic skills training, workforce development programs, continuing education, and community education. BMCC offers students quality instruction, affordable tuition, small class sizes, and student support services such as tutoring, computer labs, academic advising, and disability accommodations.

BMCC serves three counties in northeastern Oregon—Baker, Morrow, and Umatilla—through its locations in Pendleton, Hermiston, Baker City, Milton-Freewater, and Boardman. BMCC also serves Union County through a Center Out of District (COD) in La Grande, and Grant County through a COD in John Day. In addition, BMCC provides selected on-site services to the Confederated Tribes of the Umatilla Indian Reservation, as well as Small Business Development Center services in several eastern Oregon locations. BMCC uses distance education learning modalities to serve residents of the region as well as a small number of students from around the world.

BMCC Bookstore Historical Gross Revenue

Fiscal Year: 2018/2019 2019/2020 2020/2021 2021/2022 (YTD 4/11/22)

Revenue Category:

New Textbooks $164,920.94 $102,184.84 $40,004.85 $40,501.20

Used Textbook $36,567.57 $22,948.56 $8,184.25 $5,442.55

Digital $20,128.00 $33,719.00 $28,731.00 $70,499.00

General Mdse.** $37,124.41 $28,413.86 $15,135.90 $19,401.51

Total: $258,740.92 $187,266.26 $92,056 $135,844.26

Note: for fiscal year-to-date 2022 winter and spring quarter course materials were purchased (using CARES funds) by the College: New Text: $26,781.36; Used Text: $2,444.39; Digital:

$60,625.00. These are included in the above figures.

** General Merchandise sales include: school supplies, art supplies, electronics, clothing, and gifts.

3. ADDITIONAL INFORMATION

College Website: https://www.bluecc.edu College Information page: https://www.bluecc.edu/about

4. SUBMITTAL OF PROPOSALS

Interested Proposers may respond to this invitation by submitting one .pdf version, including all attachments. It must be clearly designated “original” on the cover and contain all required signatures. All proposals must be received on or before the closing date specified in the proposal schedule to the following email address:

contracts@bluecc.edu https://www.bluecc.edu/ https://www.bluecc.edu/about

II. INSTRUCTIONS TO PROPOSERS

1. OPENING AND READING OF PROPOSALS

Proposals shall not be disclosed until contract award is complete. Delivery is the sole responsibility of the Proposer. Proposals received after the specified time and date will be returned.

2. PROPOSAL OWNERSHIP

All opened proposals become the property of the College and will not be returned to the proposer.

3. TRADE SECRETS / PROPRIETARY INFORMATION

Trade secrets or proprietary information that are recognized as such and are protected by law may be withheld, if clearly identified as such in the response. Pricing information and discounts cannot be considered proprietary information. If a proposal contains information considered to be trade secrets or proprietary information that the proposer does not want disclosed or to be disclosed, or to be used by the College for any other purpose but evaluation of their offer, each page of such information must be marked with the following: “Proprietary Information and Not To Be Disclosed”.

4. PROPOSAL REJECTION AND CANCELLATION

The College reserves the right to reject any or all proposals, and for good cause, cancel any or all portion of the procurement related to this RFP. Proposals may be rejected for one or more of the following reasons, including but not limited to:

• Failure to substantially adhere to one or more of the provisions established in this

RFP;

• Failure to submit a proposal in the specified format herein;

• Failure to submit a proposal within the time requirements established herein;

• Failure to adhere to generally accepted ethical and professional standards before, during, or after the proposal process

The College may reject any proposal not in compliance with any or all prescribed public procurement procedures and requirements, and may reject, for good cause, any or all proposals upon finding that it is in the best public interest to do so.

5. REQUESTS FOR CLARIFICATION / ADDITONAL INFORMATION

Requests for information regarding this RFP shall be submitted, by email, directly to:

contracts@bluecc.edu. Requests must be received by the deadline specified in the proposed schedule. Any request received after the deadline will NOT receive a response.

Answers will be provided to all proposers of record in the form of an addendum and at the time specified in the proposed schedule.

6. ADDENDA

Addenda will be posted to OregonBuys.gov and emailed to the Contractor’s point of contact .

No addenda will be issued later than three (3) days prior to the deadline specified for the receipt of proposals in the proposed schedule, except an addendum postponing the date for receipt of proposals or withdrawing the solicitation.

The College reserves the right to extend any deadlines at its sole discretion; any extension will be published as an addendum.

Each Proposer shall ascertain, prior to submitting the proposal, that the Proposer has received all addenda issued. Receipt of addenda shall be acknowledged in the appropriate location on the proposal form, Appendix A.

7. RIGHTS TO CLARIFICATION AND RESEARCH

The College reserves the right to obtain clarification of any point in a proposal or to obtain additional information necessary to properly evaluate a particular proposal. Failure of a request to respond to such a request for additional information shall result in finding the Proposer non-responsive and consequent rejection of the proposal.

Notwithstanding any other provision of this RFP, the College expressly reserves the right to:

• Conduct discussions with any or all Contractors for the purpose of clarification of proposals;

• Waive, or decline to waive, any insignificant defect or informality in any proposal or proposal procedures;

• Accept, reject, or negotiate the terms of any proposal, or any parts thereof, for the purpose of obtaining the best and final offer;

• Negotiate with any or all of the Contractor’s representatives for the purpose of obtaining best and final offer.

8. MODIFICATION OR WITHDRAWAL OF PROPOSAL

A proposal may not be modified, withdrawn, or cancelled by the Proposer for sixty (60) calendar days following the specified time and date designated for receipt of proposals by the College.

Prior to the time and date designated for receipt of proposals, proposals submitted early may be modified or withdrawn only by written notice to the College Purchasing Agent, addressed to the proposal submittal location. Such a notification must be received prior to time and date designated for receipt of proposals.

9. DEBARMENT

The Proposer certifies that neither it nor its principles are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction by any governmental debarment or agency. If the Proposer cannot certify this statement, attach a written explanation in the transmittal letter.

III PREPARATION COSTS

Please note that throughout this RFP, the College will not accept proposals or queries that require the College to pay the cost of production or delivery.

1. Piggybacking

Pursuant to ORS, other public agencies may utilize any contract resulting from this Competitive Solicitation (Contract). The Proposer has the right to totally exclude all other public agencies from use of said Contract. Any limitations must be clearly submitted with the response to this RFP. Notwithstanding any limitations, it shall be assumed that the Proposer will extend said Contract to all other agencies only in conjunction with the College during the life of said Contract.

IV SCOPE OF WORK

1. GENERAL

Blue Mountain Community College is seeking firms with extensive experience providing exclusive web-based course material adoption, and text and general merchandise sales services to colleges and universities. Services including but not limited to faculty / instructor text and material adoption integration/interface/software/services, web-based customer point-of-sale services, student and faculty phone/text/email customer support services, general merchandise, spirit gear clothing, non-text course materials, digital text, custom course packs, and Open Educational Resources (OER).

2. NATURE OF SERVICES REQUIRED

Act as the exclusive point of sale provider of all required course materials and general merchandise retail services for the College, Faculty, Instructors, and Students. Required services (not exhaustive) include:

• Web-based course material adoption software: provide web-based course adoption software and services to faculty, instructors, and College staff. Provide telephone/text/email customer service, support, and issue resolution services. Provide instructional software user manuals, and software user training.

• Webstore: website and point of sale services for customers to purchase required course materials, supplies, branded clothing, and general merchandise.

• Customer service and issue resolution services: provide College staff and customers telephone/text/email customer service, support, and issue resolution services.

• Course materials provision services: provide and/or facilitate the provision of digital texts (including print formats), custom course packs (physical or digital), and Open Educational Resources (OER) (including print formats).

• Information systems and services: provide system/software interface/integration development and maintenance services with College courses, student course registrations, and adopted (required and optional) course materials.

V GENERAL TERMS & CONDITIONS

THIS AGREEMENT is entered into by and between Blue Mountain Community College, a Community College District of the State of Oregon, hereinafter called College, and the selected Proposer, hereinafter called Contractor or Provider.

WHEREAS, the College has need for the services of a Virtual Bookstore Provider with the particular training, ability, knowledge, and experience possessed by the Contractor, in consideration of the agreed upon financial proposal, the Contractor agrees to provide during the period(s) indicated in the attached documents the services indicated herein.

In providing these services, it is understood and agreed that all conditions herein shall apply to all services rendered within the context of this invitation and resulting award.

1. CONTRACTOR STATUS

Contractor is engaged as an Independent Contractor and shall be responsible for all Federal and Oregon State taxes as applicable to this contract, and the Contractor shall make payments therewith.

2. CONTRACTOR SUPERVISION AND CONTROL

Whether Contractor is a corporation, partnership, other legal entity, or an individual, Contractor is an Independent Contractor. If Contractor is an individual, Contractor's duties will be performed with the understanding that the Contractor is a self-employed person and has special expertise as to the services which Contractor is to perform and that Contractor is customarily engaged in the independent performance of the same and/or similar services for others. The manner in which the services are performed shall be controlled by the Contractor;

however, the nature of the services and the results to be achieved shall be specified by the College. Contractor is not to be deemed an employee of the College and has no authority to make any binding commitments or obligations on behalf of College except to the extent expressly provided herein.

3. ELIGIBILITY FOR PUBLIC ASSISTANCE OR SUPPORT

Contractor shall not be eligible for any Federal Social Security, State Worker's Compensation, Unemployment Insurance, or Public Employees Retirement System benefits from subject contract payments, and Contractor shall be responsible for same as a self-employed individual/firm.

4. TERMINATION OF CONTRACT

The contract resulting from this solicitation may be terminated at any time by the College for good cause. Good cause may be such items as breach of contract by Contractor, failure of Contractor to fulfill requirements for insurance, professional registration, failure of Contractor to perform in accordance with any requirements of the contract including the meeting of delivery dates, invoicing, filings, and other requirements.

This contract may also be terminated for convenience by the College or Contractor by providing one hundred and twenty day (120) written notice to the other party. If the contract is terminated for convenience by the College, any monies owing to either party shall be paid within thirty (30) days of contract termination.

5. INSURANCE

Contractor shall maintain in force for the duration of this contract the insurance coverage specified below. Each policy required by these provisions shall be written as a primary policy, not contributing with or in excess of any coverage which College may carry. A copy of each policy or a certificate satisfactory to the College shall be submitted to the College prior to commencement of the work. Unless otherwise specified, each Certificate of Insurance shall show an insurance carrier licensed to do business in the State of Oregon and shall contain an endorsement entitling College to not less than 30 days prior written notice of any material change, non-renewal or cancellation.

The adequacy of all insurance required by these provisions shall be subject to approval by the College. Failure to maintain any insurance coverage required by this contract shall be cause for immediate termination of this contract by the College.

6. COMPREHENSIVE GENERAL LIABILITY

The Contractor shall maintain a broad form comprehensive general liability insurance policy with coverage of not less than $2,000,000 combined single limit per occurrence, with aggregate of

$3,000,000 for bodily injury, personal injury or property damage. Such policy shall contain a contractual liability endorsement naming the College as an additional insured, in a form satisfactory to the College, and shall expressly provide that the interest of the College shall not be affected by Contractor's breach of policy provisions.

7. WORKERS' COMPENSATION AND EMPLOYERS' LIABILITY INSURANCE

Contractor shall maintain a current policy of workers' compensation and employers' liability coverage. Contractor shall comply with the Oregon Workers' Compensation law by qualifying as a carrier-insured employer or as a self-insured employer and shall strictly comply with all other applicable provisions of such law. Contractor shall provide College with such further assurances as the College may require from time-to-time that Contractor is in compliance with these workers' compensation coverage requirements and the workers' compensation law.

8. LIMITATION OF LIABILITY

The Contractor shall not be liable for failure to perform its obligations herein when such failure is unequivocally the result of acts beyond the Contractor's control (force majeure); some, but not all, such acts are acts of God or of the public enemy, acts of local, state or federal government in either their sovereign or contractual capacity, fires, floods, civil disobedience, strikes, lock-outs, freight embargoes, inclement weather, errors or defects in the data supplied by the College, or other such failures and shortcomings.

9. SUBCONTRACTING AND ASSIGNMENT

Contractor shall NOT subcontract any work under this contract or assign this contract, in whole or in part, or any right or obligation hereunder, without the College's prior written approval.

Contractor shall require any approved subcontractor or assignee to agree, as pertains to the portion subcontracted or assigned, to comply with all obligations specified in this contract.

Notwithstanding the College's approval of a subcontractor or assignee, the Contractor shall remain obligated for full performance of this contract and the College shall incur no obligation to any subcontractor or assignee.

10. DISCRIMINATION

The Contractor agrees not to discriminate against any client, employee or applicant for employment or for services, because of race, creed, color, national origin, gender, ethnic background, or age with regard to, but not limited to, the following: Employment upgrading, demotion or transfer; Recruitment or recruitment advertising; Layoffs or termination; Rates of pay or other forms of compensation; Selection for training; Rendition of services. It is further understood that any Contractor who is in violation of this clause shall be barred forthwith from receiving awards of any kind from the College, unless a satisfactory showing is made that discriminatory practices have terminated and that a recurrence of such acts is unlikely.

11. NOTICES

Notices in compliance with this contract shall be deemed given when personally or electronically delivered, or upon deposit in the United States mail, postage fully prepaid, certified, and return receipt requested, addressed to:

College: Physical address (or email address) on Cover of this RFP Contractor: Address given in Response Documents to RFP or such other address as either party may provide by notice given in accordance with this provision.

12. PERFORMANCE STANDARDS AND COMPLIANCES

All work performed within the context of this agreement shall be in compliance with Oregon and local laws and regulations; and other Federal and State laws and regulations as may be applicable to the College. Contractor shall comply with all federal, state, local and College laws, policies, rules and regulations concerning environmental health and safety and workers’ compensation. Contractor shall comply in a timely manner with all directives issued by such authorities and regulatory bodies.

13. CONTRACT ENGAGEMENT TERM AND CONDITIONS THERETO

This contract, unless otherwise interrupted or canceled, shall be valid for a period of 3 years. At the sole discretion on the College, the contract may be renewed for an additional 2 year period.

14. CONTRACT TERMINATION CONDITIONS

Notwithstanding other portions of this agreement, this contract may be terminated if any of the following actions take place:

a. The Contractor is no longer qualified as a General Counsel Legal Services licensed to practice that profession in the State of Oregon;

b. Any suit is filed against the College regarding the Contractor's performance, which, in the opinion of a neutral third-party attorney, is significant and substantive and has a reasonable likelihood of success;

c. The Contractor engages in anti-competitive activities such as blocking competition, displays of favoritism, improper patronage, or any other activities which, in the sole judgment of the College, are not in concert with the mission and scope of work stated above;

d. Failure to reach agreement on subsequent-year fees;

e. Other valid reasons, for example, may be for lack of funds, for unacceptable performance of the Contractor, for lapse of required services provision, for lapse of required registrations or insurance coverage, or for any other documentable reason.

The contract may be canceled by the delivery of a certified letter from the President of the College, at his or her sole discretion, giving thirty (30) calendar days' notice of intent to cancel.

The notice shall give reason for termination of the contract. At the end of the thirty day period, if the notice is not rescinded by certified or registered mail from the President, the contract shall be deemed to have been canceled.

15. INTEGRATION AND SEVERABILITY

This contract embodies the entire agreement of the parties. There are no promises, terms, conditions or obligations other than those contained herein, incorporated within the enabling purchase order, either directly or by reference, and understood to be the contract documents.

This contract shall supersede all prior communications, representations or agreements, either oral or written, between the parties. This contract shall not be amended except in writing, signed by both parties. If any of the provisions herein are determined to be invalid under any local, state or federal stature, regulation, or rule of law, such provision shall be deemed omitted from this document. Each provision of this agreement is severable, and if any provision is held to be unenforceable or is vacated by mutual agreement of the parties in writing, the remainder of the provisions shall remain unchanged and in effect, undiminished and unchanged.

16. EMPLOYMENT RELATIONS

Contractor shall be solely responsible for its own employment relations with any trade or union and their representatives and shall negotiate and adjust, in good faith, any and all disputes arising out of Contractor's operations with employees and/or unions representing its employees. Contractor shall comply with all federal, state and local laws, policies, rules and regulations concerning employment and labor relations.

VI PROPOSAL REQUIREMENTS, EVALUATION, AND AWARD

1. PROPOSAL REQUIREMENTS

Proposals must be submitted to provide all requested services. At a minimum, the proposal should include the following information:

i. An overall introduction to the proposal, including a statement of your understanding of the services to be provided.

ii. Blue Mountain Community College account manager: provide detail on the dedicated account manager for BMCC.

1. What is the scope of work for your firm’s account manager?

2. How many accounts does the typical account manager manage?

3. Where is this person located?

iii. Customer service proposal: describe in detail your student, faculty, and staff customer services business model, policies and processes.

1. What are your customer service hours of operation in Pacific Time?

2. What customer services are offered and provided?

3. What channels of customer service interaction are offered? i.e., phone, chat, text, email?

iv. Shipping: describe in detail your firm’s stocking and shipping strategy.

1. What location would most physical course and non-course materials be shipped from?

2. Do you ship materials to students directly from publishers / vendors / manufacturers, and/or 3rd parties? If so, please describe.

3. Describe how specific BMCC course material adoptions would be stocked and in what location.

4. Provide typical shipping rates and delivery times.

5. What shipping carrier(s) do you typically use or currently have contracts with?

6. Does your firm propose an on-campus locker (or campus location) pick-up/delivery system? If yes, describe in detail, including staffing of such on-campus location / pickup.

v. Product returns: describe in detail the return policy and processes for items purchased by customers.

1. What is the process through which a customer may return purchased items?

2. What are the return policies and time limits?

3. What shipping fees/costs do customers incur?

4. What is the process and timeframe in which customers receive a refund in hand once a return is initiated and received?

5. Does your firm offer a guaranteed book buyback program? If yes, explain in detail. Can students clearly see the guaranteed book buyback amount at time of checkout?

vi. Course material adoption: describe how course materials are adopted.

1. When are course materials adoptions due from BMCC for each quarter?

Provide a sample adoption timeline.

2. Describe the custom publishing services provided, including the development of course packs (print and digital) for faculty members, securing the appropriate copyright clearances, printing and binding of course packs, and distribution and sale of the course packs. Explain options for complimentary desk copies of course packs for faculty members.

3. Describe any special book order services for students, faculty, and staff.

4. Describe payment options and discounts provided for College departments and offices.

5. What are the policies and processes associated with changing previously adopted texts after the Contractor’s published adoption deadline?

6. Describe how non-text course materials are sourced and delivered to students

a. i.e., calculators, scrubs, stethoscopes, personal protective equipment (PPE), kits, etc.

7. Transition Timeline – Please provide a detailed transition timeline from verbal

a. award to Webstore opening. Include specific tasks and due dates.

vii. General merchandise: describe your firm’s general merchandise provision and sales business.

1. Describe options for customization, including embroidery, of uniforms for College programs.

2. Describe contractors your firm may contract with to provide branded apparel and related items.

3. Describe any discounts provided for faculty and staff.

viii. 3rd-party vouchers: describe in detail how 3rd -party payees / vouchers / financial aid is applied to the purchase of student course materials i.e., federal student aid, grants, veteran affairs, scholarships, high schools, etc.

ix. Inclusive Access / Equitable Access: describe your firm’s proposal to manage inclusive access and equitable access programs including the option of providing print copies for Inclusive Access titles.

x. Digital materials: describe in detail how digital materials are sourced and delivered to students directly and or through an interface / integration with BMCC’s SSO, SIS, and learning management systems.

xi. Webstore point-of-sale software system: describe in detail customer payment method options and customer payment information security measures.

1. Describe your firm’s pricing business model. Does your firm price match? If yes, at within what time/term limits? Does your firm display competitor prices?

Does your firm implement dynamic market pricing? If yes, at what time interval is pricing updated?

xii. Any other services not listed herein that you believe may be of interest to BMCC.

2. EVALUATION AND SELECTION PROCESS

Phase One: Pass/Fail Analysis Proposals will initially be reviewed by the BMCC Selection Committee and separated into two categories “pass” and “fail”. Only those proposals which “pass” will be eligible for committee review and evaluation. Those proposals which “fail” will be withdrawn from consideration. To

“pass” the initial review, firms must submit proposal by the deadline as specified in section I, “Introduction”.

Phase Two: Evaluation During the technical evaluation of all qualifying proposals, the primary factors which will be considered within the category of “responsible” include (but are not limited to):

• A clear understanding of the work to be performed, demonstrated by the comprehensiveness and appropriateness of the proposal.

• The proposer’s ability to undertake a contract of the size indicated and to complete the work in a timely manner, as demonstrated by the size and organizational structure of the proposer, as well as prior experience.

• Specific prior experience as virtual bookstore services for Oregon municipal and post-secondary educational organizations.

• Qualifications of staff, demonstrated through resumes and descriptions to be provided within the proposal.

Phase Three: Selection of Finalists The ranked proposals will be considered during the next phase of the evaluation. The top three ranked Proposers will be considered finalists.

• Presentation / Interviews of the finalists will be held at the discretion of the selection committee. References may be evaluated by various means. If a presentation / interview is not conducted by the selection committee, the highest ranking proposal will be recommended for award.

• Following consideration of all aspects of the submittals, interviews (if conducted), reference queries and other information, final scores will be assigned by the evaluation committee. Ranking will be upon those final scores.

The committee will submit its evaluation of the selected top-ranked Proposers to the College President. If approved, a recommendation will be submitted to the Board of Education, usually resulting in award of the contract to the selected top-ranked Proposer. The awarding of contracts will be at the sole discretion of the College President and Board of Education.

VII SPECIFIC PROPOSAL CONTENT

In addition to the proposal form (Appendix A), and the Proposer response to Section V.1. (Proposal Requirements), the following information shall be submitted by the proposer and analyzed by the College in accordance with the standards set forth directly above:

1. Transmittal Letter

The transmittal letter shall not be more than two (2) pages in length and shall address the proposer’s understanding of the objective of the services to be provided.

2. Summary of Proposers Qualifications / Reference Check

In a brief summary, state, in general terms:

• The Proposer’s overall qualifications to perform the work described in this solicitation.

• Provide an overview of the firm’s history, size, and services offered.

• Describe any processes, policies, procedures, and/or philosophies that differentiate the Proposer’s firm from others.

• Separate from the summary; describe three (3) recent projects similar to the objectives described in this solicitation.

• Please provide a name, title, and telephone number of the official who may be contacted as a reference for the completed work stated above.

• Provide a complete client list of the institutions currently served.

• Insurance

As identified in Section IV: General Terms and Conditions provide copies of documentation verifying insurance requirements.

• Proposal Format

All submitted proposals must be emailed to the above email address. The length of the proposal shall be no greater than 40 pages, excluding the table of contents; the transmittal letter, and any attachments. The cost of delivery of the proposals shall be the responsibility of the Proposer. The College will not accept proposals that require payment by the College.

• Proposal Structure

Submit proposals with clear divisions between each section.

Structure the submittal in the following order:

Transmittal Letter Proposal Requirements Proposal Form, Appendix A Proposer’s Qualifications / References Fee Proposal, Appendix B Insurance Requirements Corporate, Supplementary

• Scoring / Points

After the phase one evaluation, points will be assigned to each category by each member of the selection committee where the highest score is the most desirable score.

Course Materials { 20 Points }

Software (faculty and customer) experience (ease of use) { 20 Points }

Customer Service proposal { 20 Points }

Financial proposal { 10 Points }

Non-text course materials and general merchandise { 10 Points } Business model Variety of offerings

Firm experience and qualifications { 10 Points }

Other firm proposed services not listed in this RFP { 10 Points }

Total available points { 100 Points }

Comments on Proposal, Costs, References, Exceptions, services and other related issues:

APPENDIX A – RFP #2022 – 01Bookstore ______ Virtual Bookstore Services

PROPOSAL FORM & GENERAL INFORMATION

The Proposer makes the following statements and representations as part of the proposal:

CORPORATE OFFICES

PROPOSER NAME:

PROPOSER ADDRESS:

TELEPHONE: EMAIL:

LOCAL OFFICES (if applicable)

(To be used For All Legal and Contractual Correspondence)

PROPOSER NAME:

PROPOSER ADDRESS:

TELEPHONE: EMAI:

FIRM INFORMATION

1) Federal Taxpayer ID Number (or Social Security Number if not a corporation)

2) How long has the Proposer been in business? Under which names?

APPENDIX A - RFP # 2022-01Bookstore______ Virtual Bookstore Services

GENERAL INFORMATION

1) If a corporation, list the date and state of incorporation, and the names of all stockholders in the local office. (Attach a separate sheet if necessary)

2) If a partnership list names of all partners in the local office. (Attach a separate sheet if necessary)

3) List the number of professional staff by level employed in the local office and provide resumes for those that will be involved in the account. (Attach a separate sheet if necessary)

4) Is the Proposer presently engaged to perform these types of services listed in this RFP to any other public agencies within Oregon? If yes, provide the following information: (The length of the list is discretionary based upon the ability to effectively communicate a firm’s experience as required by this solicitation). (Attach a separate sheet if necessary)

Name of Agency Contract Ends Staff Assigned

5) Have the Proposed field staff received continuing education in federal and state higher education text / materials laws during the past 2 years? Briefly describe. (Attach a separate sheet if necessary)

6) Has the Proposer been the object of any disciplinary action during the past 5 years? If yes, describe action and outcome.

(Attach a separate sheet if necessary)

7) Has the Proposer ever bid or submitted a proposal to Blue Mountain Community College under another name? If yes, list name(s) used. (Attach a separate sheet if necessary)

APPENDIX A - RFP #2022-01Bookstore ______ Virtual Bookstore Services

EXCEPTIONS & RESIDENCY

1) Are there exceptions to the work scope or specifications in this proposal (circle one)?

YES NO

Exceptions to any of the specifications or requirements shall be noted in writing, and attached to this Proposal Form when submitted. By taking exceptions and clearly stating them in writing on a separate sheet of paper headed Exceptions and showing the solicitation number and the Proposer’s Name, and by offering alternates to replace the excepted requirements with clear pricing options corresponding to each exception taken, the Proposer may still compete in the solicitation. The College shall be the sole judge of the acceptability of any exceptions. In the absence of exceptions, the proposal shall be for all professional services precisely as specified.

2) Is the Proposer an Oregon resident (circle one)?

YES NO

Oregon Resident means a Proposer that has paid unemployment taxes or income taxes in this state during the 12 calendar months immediately preceding submission of the proposal, has a business address in this state and has stated on this form that the Proposer is an “Oregon resident”.

ADDENDA ACKNOWLEDGEMENT

The Proposer hereby acknowledges receipt of the following Addenda related to the subject solicitation documents (circle all received):

/ NONE / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 /

APPENDIX A - RFP #2022-01Bookstore _______ Virtual Bookstore Services

The undersigned hereby submits this Proposal to furnish all material and labor as indicated and agrees to be bound by the following documents: Invitation for Sealed Proposals, Instructions and Supplementary Instructions to Proposers, General and Supplementary Conditions, Specifications, Proposal Form, Exceptions which are acceptable to the College.

CERTIFICATIONS

Non-Collusion

The undersigned Proposer hereby certifies that it, its officers, partners, owners, agents, representatives, employees and parties in interest, including the affiant, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other Proposer, potential Proposer, firm or person, in connection with this solicitation, to submit a collusive or sham bid, to refrain from bidding, to manipulate or ascertain the price(s) of other Proposers or potential Proposers, or to secure through any unlawful act an advantage over other Proposers or the college.

The prices submitted herein have been arrived at in an entirely independent and lawful manner by the Proposer without consultation with other Proposers or potential Proposers or foreknowledge of the prices to be submitted in response to this solicitation by other Proposers or potential Proposers on the part of the Proposer, its officers, partners, owners, agents, representatives, employees or parties in interest, including the affiant.

Conflict Of Interest

The undersigned Proposer and each person signing on behalf of the Proposer certifies, and in the case of a sole proprietorship, partnership or corporation, each party thereto certifies as to its own organization, under penalty of perjury, that to the best of their knowledge and belief, no member of the Blue Mountain Community College Board of Education or college officer, employee, or person, whose salary is payable in whole or in part by Blue Mountain Community College, has a direct or indirect financial interest in the award of this Proposal, or in the services to which this Proposal relates, or in any of the profits, real or potential, thereof.

SIGNATURE BLOCK

Company Name:

Signer’s Mailing Address:

Signer’s City/State/Zip:

Signer’s Telephone Number:

Signer's Name (Printed):

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Signature:

Date:

APPENDIX B – RFP#2022-01Bookstore _____ Virtual Bookstore Services

FINANCIAL PROPOSAL

The undersigned hereby proposes and, if selected, agrees to accept a Purchase Order contract from Blue Mountain Community College, Pendleton Oregon to furnish all services in accordance with the Request for Proposal identified as RFP #2022-01Bookstore.

Financial Proposal Components

Amount and / or

Percentage

Annual BMCC commission $ %

Signing bonus $ %

Annual student scholarships $ %

Marketing funds $ %

Other (describe) $ %

Other (describe) $ %

Other (describe) $ %

Other (describe) $ %