Bid Notice.pdf

County of Santa Cruz

General Services Department Purchasing Division

701 OCEAN STREET, SUITE 330, SANTA CRUZ, CA 95060-4073

(831) 454-2210 FAX: (831) 454-2710 TDD: 711

Request for Proposal (RFP) #26P3-001

FOR

Security Guard Services

RFP Release Monday, November 2, 2026

Questions Deadline Friday, November 13, 2026 before 5:00 pm

Submittal Deadline December 4, 2026 before 5:00 pm Pacific Time

Submittal Location: Submit via OpenGov portal https://procurement.opengov.com/portal/santacruzcounty/projects/304001

Contact Person: Shauna Soldate, Buyer

Email: akinola.oshodi@santacruzcountyca.gov Phone: (914) 218-1855

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TABLE OF CONTENTS

Section Section Title

1 Invitation 2 Instructions to Respondents 3 Evaluation Criteria 4 Statement of Work 5 Standard Terms and Conditions 6 Insurance Requirements 7 Pricing/Fees 8 Official RFP Submittal

Attachments and Exhibits A - Exhibit A Respondent Fact Sheet B - Exhibit B Customer References C - Exhibit C Designation of Subcontractors D - Exhibit D Non-Collusion Declaration E - Exhibit E Protests and Appeals Procedures

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SECTION 1. INVITATION

26P3-001

Contact Person: Akinola Oshodi akinola.oshodi@santacruzcountyca.gov

Questions must be submitted during the Q&A Period as described in the Timeline using the Question and Answer tab for this solicitation.

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The County of Santa Cruz invites sealed proposals from fully licensed, insured, bonded, and certified CONTRACTORS to furnish all labor, tools, equipment, and incidentals required to provide Security Guard Services.

Established in 1850 as one of the state’s original 27 counties, the County of Santa Cruz was originally called Branciforte. The name was later changed to Santa Cruz, which is “holy cross” in Spanish. The County of Santa Cruz geographically is the second smallest county within the State of California yet it has one of the largest unincorporated area populations. The 2020 estimated population for the County of Santa Cruz by the U.S. Census Bureau was 270,861. The County encompasses an urban service area of 440 square miles.

NO VALUE

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SECTION 2. INSTRUCTIONS TO RESPONDENTS

2.1. Preparation of Proposal

Respondents shall submit the completed Request for Proposals (RFP) with appropriate attachments or explanatory materials as required by this RFP. No oral, telegraph, telephone, facsimile, emailed responses or photocopies will be accepted. Proposals must be submitted electronically through the County's OpenGov Procurement portal.

2.2. RFP Documents

This RFP, all associated Addenda and Notifications, and attachments are available at the County's OpenGov Procurement portal.

2.3. RFP Process Schedule

The following is an anticipated RFP and engagement schedule. The County may change the estimated dates and process as deemed necessary. The proposed schedule for the submittal reviews and notification is as follows:

Release RFP: November 2, 2026

Legal Ad Posting 1: November 2, 2026

Legal Ad Posting 2: November 9, 2026

Question Deadline: November 13, 2026, 5:00pm

Dissemination of Answers: November 20, 2026, 5:00pm

Deadline for Submittals: December 4, 2026, 5:00pm

Tentative Award: January-February 2027

Contract Negotiation: February-March 2027

Board Approval of Contract: April 2027

Contract Start: July 1, 2027

2.4. Submission of Proposal

The deadline to submit proposals is on Friday, December 4, 2026 before 5:00 pm. Proposers shall submit their response to this RFP electronically through the County's OpenGov Procurement portal.

No late submittals or alternative forms of submittal will be accepted.

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2.5. Public Opening of Proposals

A public opening of proposals will be completed virtually on the OpenGov platform after the submittal deadline. Please email the Contact Person if you would like to observe the opening process.

Tentative award of contract will not be available until after the review team has concluded their review and final rankings are determined. Proposals will be available to the public for review only after the award of the contract.

2.6. Multiple Proposals

Only one Proposal will be accepted from any one person, partnership, corporation or other entity;

however, several alternatives may be included in one Proposal.

2.7. Late Responses

All responses to the RFP must be submitted electronically through the County's OpenGov Procurement portal before 5:00 pm on Friday, December 4, 2026. Respondent will be solely responsible for the timely delivery of their Proposal. Proposals will not be accepted after the deadline.

2.8. Questions

All questions regarding this RFP shall be submitted through the Question & Answer section of this project listed on the County's OpenGov Procurement portal. No other source has the authority to respond to any questions on behalf of the County. Failure to adhere to this process may disqualify the Respondent.

2.9. On Site Inspection

On site inspection of Respondent’s facilities may be performed by the County and an evaluation committee to ascertain that facilities and equipment are in accordance with the requirements and intentions of the specifications.

2.10. Non-Collusion Declaration

Respondent shall execute a Non-Collusion Declaration as provided with this RFP.

2.11. References

Respondent shall submit Customer References with their proposal.

The County reserves the right to check any or all references:

1. Necessary to assess a prospective Respondent’s past performance;

2. Pertaining to similar projects that demonstrate experience that is relevant to the RFP scope of work; and/or

3. Explicitly specified in the proposal or that result from communication with other entities involved with similar projects, including other industry sources and users of similar services, or others known to County.

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2.12. Proposal Evaluation Criteria

A. It is the County’s intent to select the most responsive and responsible Respondent(s) that offer(s) the County the greatest value based on an analysis involving several criteria, including but not necessarily limited to the information noted in Section 3: Evaluation Criteria.

B. A committee designated by the County will evaluate all RFPs and select the Respondent who best meets the needs as set forth in this RFP, is the best qualified and is best able to provide the requested services. Evaluation of the RFPs shall be within the sole judgment and discretion of the Purchasing Division. County reserves the right to reject any or all RFPs.

Award of contract is contingent upon approval from the Santa Cruz County Board of

Supervisors as applicable and funding availability.

2.13. Cost of Service (Living Wage Applicable Services)

The County reserves the right to negotiate the proposed cost with the Respondent prior to contract signing. Agreed-to costs and cash discounts are to be firm through the first term of the contract. If renewed on expiration, rates may be adjusted by mutual agreement as applicable. Any increase will be no more than the change in the Consumer Price Index for the San Francisco, Oakland, and Hayward, CA area for the twelve (12) months preceding the agreement’s expiration date, plus the annual Living Wage increase. A subsequent CPI and/or materials cost decrease shall be passed on to the County.

2.14. Multi-Department Billing Considerations

Individual costs and billings by a County Department or Division are required, since various Departments are involved in this procurement and will be accessing services. With this in mind, payments will need to be made from a number of separate departmental accounts. Any vendor responding to this solicitation must be able to invoice different billing departments within the County of Santa Cruz.

2.15. Reservations

County reserves the right to do the following at any time:

A. Reject any and all proposals without indicating any reasons for such rejection;

B. Waive or correct any minor or inadvertent defect, irregularity or technical error in the RFP or any RFP procedure or any subsequent negotiation process;

C. Terminate the RFP and issue a new RFP anytime thereafter;

D. Procure any services specified in the RFP by other means;

E. Extend any or all deadlines specified in the RFP by issuance of an addendum (addenda) at any time prior to the deadline for submittals;

F. Disqualify any Respondent on the basis of any real or perceived conflict of interest or evidence of collusion that is disclosed by the proposal or by other means or other information available to County;

G. Reject the proposal of any Respondent that is in breach of or in default under any other agreement with County;

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H. Reject any submission County deems to be non-responsive, unreliable, or unqualified;

I. Accept all or a portion of a Respondent’s proposal;

J. Negotiate with any or no Respondents; and

K. Terminate failed negotiations with any Respondents without liability and negotiate with other

Respondents.

2.16. Notification of Withdrawal of Proposal

Proposals may be modified or withdrawn prior to the date and time specified for submission by clicking the "Unsubmit Proposal" button that is available for use after submitting a proposal within the County's OpenGov Procurement portal. At which point, a submittal can be modified and resubmitted.

All proposals not withdrawn prior to the response due date will become the property of the County of Santa Cruz. If a proposal is not in a "Submitted" status as of the due date and time of this RFP, it will not be considered for evaluation.

2.17. Interpretation

Should any discrepancies or omissions be found in the RFP, or doubt as to its meaning, the respondent shall notify the County by using the Question & Answer section of this RFP on the County's OpenGov Procurement portal. The Buyer may issue written instructions or addenda to all participants in this RFP process. No oral statement of interpretation by County staff shall be binding.

Questions must be received prior to the Question Deadline. All addenda issued shall be incorporated into the Contract.

2.18. Pre-Award Conference

If requested by Purchasing, successful Respondent(s) shall meet with the County representatives prior to the Award of Contract to review the specifications and finalize the initiation of the proposed Contract.

2.19. Execution of Agreement

Upon successful reference checks, evaluations and receipt of all required documents, the contract agreement must be executed by both parties.

2.20. Respondent Responsibility and Performance

A. It is the responsibility of Respondent to read ALL sections of this RFP prior to submitting a proposal.

B. Respondent shall confirm compliance with all RFP specifications, requirements, terms and conditions. Respondent shall provide, on company letterhead in the appropriate part of their proposal, a detailed explanation including the RFP section and paragraph number for each instance of non-compliance.

C. Failure to comply with the RFP requirements provided herein could result in disqualification.

D. County may at its sole discretion elect to not reject a proposal due to an error, omission, or deviation in the proposal. Such an election by County will neither modify the RFP nor excuse

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Respondent from full compliance with the specifications of the RFP or any contract awarded pursuant to the RFP.

E. County will consider Respondent to be the sole point of contact with regard to all contractual matters.

F. Respondent shall provide the services of one (1) or more qualified and dedicated contract manager(s) who will ensure that the services provided under the awarded contract are satisfactory.

2.21. Respondent Qualifications

Respondent shall provide the following information/documentation in the appropriate part of their proposal as indicated including reference to the applicable RFP paragraph number.

A. Experience: Respondent shall be an established entity that has conducted business of the nature specified herein for at least two (2) years. Respondent shall provide a brief statement of company background including years in business and experience of support staff.

B. References: Respondent shall provide customer references and request and provide personal and business references. See Exhibit B- Customer References.

C. Licenses and Permits: Respondent shall possess copies of business licenses and/or permits, including a Fictitious Business Name Statement from the County of Santa Cruz, as applicable. Respondent will be expected to provide copies of all applicable licenses to the

County upon request.

D. Other Information: Respondent shall provide sample pricing for instruction and supply/equipment rentals. Respondent may also provide any other information deemed appropriate.

2.22. Addenda

A. These documents may not be changed by any oral statement. Changes to these documents will be by written addenda issued through the County's OpenGov Procurement portal.

B. All users with an account on the County's OpenGov Procurement portal and who are following this solicitation on the County's OpenGov Procurement portal at the time an

Addendum is issued will receive an email notification upon posting of an Addendum.

C. Respondents shall be responsible for ensuring that their proposals reflect any and all addenda issued by the County prior to the Deadline for Proposals regardless of when the proposals are submitted. All addenda issued shall be incorporated into the contract awarded as a result of this RFP.

2.23. Proprietary Information

Proposals will be subject to public inspection in accordance with the California Public Records Act (CPRA). To protect proprietary information, if any, Respondent must clearly mark proprietary information as such, submit it in a separate file upload and only reference it within the body of the

County of Santa Cruz undefined #26P3-001 Page# 10 of 59 proposal. Respondent should not include in the proposal any material that Respondent considers confidential but that does not meet CPRA disclosure exemption requirements. Respondent shall be responsible to defend and indemnify the County from any claims or liability to compel disclosure of any part of its proposal claimed to be exempt from disclosure.

2.24. Protests and Appeals Procedures

Bidder shall review and complete Exhibit E- Protests and Appeals Procedures.

2.25. Local Vendor Preference

County of Santa Cruz will give a local business a local vendor preference of five (5) points toward a 105 point criteria scale. A local vendor is defined as one that has an established business located within the boundaries of the County as defined in the County Code 2.37.108. In order to qualify, a local vendor must complete the Locally Operated Business Preference Affidavit as part of the RFP submission. After review of the completed Affidavit, Purchasing shall allow a qualified local vendor the five points.

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SECTION 3. EVALUATION CRITERIA

No. Evaluation Criteria Scoring Method Weight (Points)

1. Proposal Content

RFP criteria are met or exceeded.

Points Based 20 (19% of Total)

2. Quality of Response

RFP criteria are well defined in vendor submittal.

Points Based 10 (9.5% of Total)

3. Staffing Patterns

Staffing, communication methods, training, etc. are in accordance with RFP requirements.

Points Based 20 (19% of Total)

4. Experience

Proposer has a minimum of five (5) years’ experience in providing security guard services as defined in Section 3.

Points Based 10 (9.5% of Total)

5. Corporate/Organizational Stability

Demonstrated organizational and financial stability, including the ability to maintain sufficient staffing and resources throughout the term of the contract. Proposers should provide audited financial statements for the most recent fiscal year, including, as applicable, a balance sheet, income statement, statement of cash flows, and independent auditor’s report.

Points Based 10 (9.5% of Total)

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6. References

Level of quality and performance of the services offered based on examples of experience from previous contracts, or reference checks for the same or similar services.

Points Based 10 (9.5% of Total)

7. Cost

Hourly rate of scheduled services and overall cost to County.

Points Based 20 (19% of Total)

8. Locally Operated Business

Vendor must be located within the County of Santa Cruz.

Points Based 5 (4.8% of Total)

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SECTION 4. STATEMENT OF WORK

4.1. Overview

It is the intent of the County to award all services specified herein to a single contractor.

If your firm is capable of providing most services, but for some reason not all, you should bid on as many services as possible and indicate why you cannot provide the other services.

The County maintains the right, as it may deem necessary, to add or delete services to this contract, with only a thirty (30) day written notice, in order to accommodate any future County offered programs or as a result in the reduction in County funds. Requests for increase in services will be negotiated with the successful bidder based on the hourly rates provided herein.

4.2. Standard Gear

a) All security guards, while performing the services of this contract, shall be permitted to carry and use the following items in accordance with all applicable laws:

• Baton

• Mace

• Handcuffs

b) All armed security guards shall possess a valid Exposed Firearms Permit. A copy of the permit must be sent to the authorized County requester ordering the armed guard service prior to guard being dispatched. Review Section 4.25 for additional armed security guard requirements.

4.3. Uniforms

The contractor shall provide uniforms to security guard personnel. Uniform color and design shall be approved by the County.

4.4. Communications

All patrol vehicles and personnel shall be equipped with fixed, mobile and hand-held two-way radios. The contractor’s radio system must be able to provide clear and strong radio signals throughout the entire service area. Test coverage of radio equipment will occur as part of the contract negotiations process. Reliable ability to communicate and respond immediately is considered non-negotiable.

The contractor’s primary radio system shall be capable of communications with the contractor’s Dispatch Center. The Dispatch Center must provide for twenty-four (24) hour communications to security staff and provide twenty-four (24) hour access to County departments. The Dispatch Center may not be a subcontracted answering service type facility. Dispatch staff must be appropriately trained to handle emergency situations. The Dispatch Center shall have an emergency back-up power capable of supporting all operations for a minimum of twenty-four (24) hours and be capable of contacting 911 in an emergency.

Usage of personal mobile devices and phones for activity unrelated to security guard services while on duty shall be strictly prohibited.

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4.5. Training and Personnel

Assigned security guard staff shall receive initial training by departmental contacts to familiarize them with the requirements of the contract and the duties at each site. Once the training is complete, it shall be the contractor’s responsibility to train additional or replacement personnel.

All security guards shall meet the following requirements per the State of California Bureau of Security and Investigative Services:

• Be at least 18 years of age.

• Undergo a criminal history background check through the California Department of Justice

(DOJ) and the Federal Bureau of Investigation (FBI).

• Complete Power to Arrest Training.

• Complete at least thirty-two (32) hours of training in security officer skills within the first six (6) months of a new security guard’s licensure.

• All security guards must receive eight (8) hours of continued training, annually, by either their employer or by a Bureau-approved course provider.

In addition, all security guards must possess valid copies of the following documents:

• Class C California Driver’s License

• Red Cross Basic First Aid Certification

• CPR certification

• Security Guard Registration

• Tear Gas Permit

• Baton Permit

• Firearms Permit (Armed Security Guards ONLY)

The contractor shall provide necessary evidence that these requirements have been met prior to award. It shall be the contractor’s responsibility to ensure that staff maintains valid certifications with annual statements or renewals provided to County at each contract anniversary date.

Prior to assignment, all security guards are required to have received training in security and emergency procedures, crowd control, and public relations. Each security guard shall be trained by the contractor on-site at the assigned County facility.

Initial contractor-provided training shall include, but not be limited to:

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Training on all duties required by the County that are specific to service location. This includes any back-up or substitute guard staff.

• Maintaining professional image, dress, appearance, attitude, and general demeanor.

• Public relations training to ensure guards behave in a professional manner.

• Any training and certification required at the local, State, and Federal levels.

4.6. Removal of Security Guards

A security guard who is not performing to the expectations of the County will be removed immediately upon request of the assigned County site representative. If a guard is removed, the County contract administrator must be notified. The County reserves the right to refuse reassignment of any removed security guard to any other County location.

4.7. Experience

Security guards assigned to work under this contract must have at least one year experience in similar work, be persons of mature judgment, and possess a high degree of discretion. All guards must carry a current Security Guard Registration card, issued by the State of California, Department of Consumer Affairs Bureau of Security and Investigative Services, which allows them to be employed as a security guard by a licensed agency for a two-year period. No employer or employee is exempt from this procedure.

4.8. Physical Qualifications

A. Security guards shall be fully capable of performing duties requiring moderate to arduous physical exertion under either normal or emergency conditions.

B. Security guards shall possess good depth perception, the ability to distinguish between basic colors, and pass a Visual Field Test upon request. All guards must possess, at minimum, distance vision in each eye corrected to 20/20 on the Snellen Chart. Close vision must be correctable in each eye to J4 on the Jaeger Eye Chart.

C. Hearing loss shall not exceed 30 dB in both ears or 35 dB in the poorer ear.

4.9. Mental Qualifications

Guards must be mentally alert and capable of exercising good judgment, implementing instructions, and quickly recalling specialized training as needed. Emotional and mental stability is essential so that guards can best serve the public on a day-to-day basis. Security guards requested for emergency situations must possess a high tolerance for fatigue, as required services may involve long periods of duty without relief.

4.10. Patrol Vehicles

The contractor’s patrol vehicles shall consist of clearly marked, regularly serviced vehicles in good working order. All vehicles shall be equipped with appropriate lighting equipment, a minimum of one pair of rear flashing amber warning lights, and at least one permanently mounted movable spotlight that provides a minimum of 100,000 candle power. In addition, vehicles shall be equipped with a 100-watt minimum public address system. Each vehicle shall carry a First-Aid Kit, an emergency blanket, traffic flares, and jumper cables.

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4.11. Monthly Reports

Where services include security patrols of specific facilities, lock down on specific buildings, special call outs, parking citations and responses on a per unit basis, the contractor shall provide the County with monthly reports listing previous month’s activities. Reports will be prepared individually for each bid item and will be mailed to the appropriate contact. Where unit cost responses are included in a bid item the monthly report will also include an invoice for these services. Contractor shall provide a monthly report verifying the date and time each County facility is checked by security guard staff.

4.12. Dedicated Supervisor

The County requires that the contractor designates a dedicated supervisor for all vehicle and foot patrol services. The dedicated supervisor will be the main point of contact for scheduling, new services, changes to existing services, and correcting issues with active services. The dedicated supervisor will report and compile a list of all issues for the County of Santa Cruz on all active services. These reports will be compiled each month and sent to a County contact as designated by the County during contract negotiations.

4.13. Pricing

After contract has been in place one year, any price increases will be limited to the same percentage increase in the Consumer Price Index for San Francisco-Oakland-Hayward for the twelve (12) preceding months plus any Living Wage increase as adopted by the County.

4.14. Compensation

Payments will be made monthly for hours performed per employee. Contractor will submit an itemized invoice for each location of service, stating the name of each security guard and service performed per the rate schedule specified in Section 7: Pricing and Fees

4.15. Security Service Scope: Emeline Campus (HSA/HSD)

Emeline Campus Department:

• Human Services Department (HSD)

• Health Services Agency (HSA)

Contact:

HSD: Max Umney (831) 454-4668

Maximilian.Umney@santacruzcountyca.gov

HSA: Nicky Meza (831) 535-9260

Nicky.Meza@santacruzcountyca.gov

Location: Emeline Campus

• 1000 Emeline (HSD)

• 1020 Emeline (HSD)

• 1040 Emeline (HSD)

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• 1060 Emeline (HSA)

• 1070 Emeline (HSA)

• 1080 Emeline (HSA)

• 1400 Emeline (Shared)

• All parking areas on the Emeline Campus

• Carbonera Creek (as it borders up against Emeline Campus)

Hours: 240 hours per week

Emeline Campus (general patrol):

• One (1) guard Monday through Friday, 7:00 AM to 3:30 PM

• One (1) guard Monday through Friday, 10:00 AM to 6:30 PM

1020 Emeline only:

• One (1) guard Monday through Friday, 7:30 AM to 4:30 PM

• One (1) guard Monday through Friday, 8:30 AM to 5:30 PM

1400 Emeline only:

• One (1) Guard Monday through Friday, 8:00 AM to 5:00 PM

1080 Emeline only:

• One (1) Guard Monday through Friday, 8:00 AM to 5:00 PM

Service Description:

• Foot patrols throughout the day inside and outside County buildings, including lobbies, hallways, and all parking areas. Includes Carbonera Creek area, which runs alongside

Emeline campus.

• Patrol to be planned so that presence is shown in areas of high client volume.

• Be available to respond to all calls for security throughout the day.

• From 5:00 PM to 6:00 PM, check all exterior doors and windows in all buildings to verify that they are secured and locked.

• Parking patrol and enforcement.

Special Requirements:

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• Issue parking citations in Emeline lots for parking violations including overnight parking, and illegal parking in specified areas (red, green, yellow, white curb areas, etc)

• Must keep emergency parking (red) area clear of cars at all times.

• Guards shall take lunch breaks on site and respond to calls at all times.

• Must be able to respond to emergency calls within a maximum of five minutes.

• Carry cell phone, radio, or other reliable means of instant communication provided by

Contractor.

Map:

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4.16. Security Service Scope: 500 Westridge Drive (HSD)

Department: Human Services Department (HSD)

Contact:

• Max Umney (831) 454-4668

• Maximilian.Umney@santacruzcountyca.gov

Location: 500 Westridge Drive, Watsonville, CA 95076

Hours: 80 hours per week

One (1) guard Monday through Friday, 7:30 AM to 4:30 PM

One (1) guard Monday through Friday, 8:30 AM to 5:30 PM

• Foot patrols throughout the day inside and outside County buildings, including lobbies hallways, and the parking lots.

• Patrol to be planned so that presence is shown in areas of high client volume.

• Be available to respond to all calls for security throughout the day.

• From 5:00 PM to 5:30 PM check all doors and windows in all buildings to verify that they are secured and locked.

Special Requirements:

• Guards shall take lunch breaks on site and be available to respond to calls at all times.

• Must be able to respond to emergency calls within a maximum of five minutes.

• Carry cell phone or other reliable means of instant communication provided by Contractor.

• Bilingual - Spanish-speaking abilities required.

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4.17. Security Service Scope: 1430 Freedom Blvd, Suites A through E Department: Health Services Agency (HSA)

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Contact:

• Nicky Meza (831) 535-9260

• Nicky.Meza@santacruzcountyca.gov

Location:

• Watsonville Location 1430 Freedom Blvd, Suites A through E, Watsonville

Hours: 132 hours per week

All Suites One (1) guard Monday through Friday, 8:15 AM to 12:15 PM

All Suites One (1) guard Monday through Thursday, 12:15 PM to 8:15 PM

All Suites One (1) guard Friday, 12:15 PM to 6:15 PM

Suite D One (1) guard Monday through Friday, 8:00 AM to 5:00 PM

Suite F One (1) guard Monday through Friday, 8:00 AM to 5:00 PM

• Foot patrols throughout the day inside and outside County buildings, including lobbies, hallways and all parking areas.

• Patrol to be planned so that presence is shown in areas of high client volume.

• Be available to respond to all calls for security throughout the day.

• From 5 PM to 6 PM check all doors and windows in all buildings to verify that they are secured and locked.

• Just prior to 8:30 PM (5:30 PM on Fridays) re-check all doors at all locations.

Special Requirements:

• Guards shall take lunch breaks on site and be available to respond to calls at all times.

• Must be able to respond to emergency calls within a maximum of five minutes.

• Carry cell phone or other reliable means of instant communication provided by Contractor.

• Bilingual - Spanish-speaking abilities required.

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4.18. Security Service Scope: As-Needed Locations (HSD)

Department:

• Human Services Department (HSD)

• Health Services Agency (HSA)

Contact:

HSD:

• Max Umney (831) 454-4668

• Maximilian.Umney@santacruzcountyca.gov

HSA:

• Nicky Meza (831) 535-9260

• Nicky.Meza@santacruzcountyca.gov

Location: Various Locations:

• 1000, 1020, 1040, 1060, 1070, 1080 and 1400 Emeline, Santa Cruz

• 500 Westridge Drive, Watsonville

• 1430 Freedom Boulevard, Watsonville

Hours: As Needed

• Before and after hours escort of County staff from buildings to their vehicles and/or from their vehicles to buildings

• On-call escort response must be within ½ hour of request.

• Response must be made by a uniformed security guard.

4.19. Security Service Scope: Planning Admin Hearings (PLN)

Department: Planning

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• Amy Willbanks (831) 454-3129

• Amy.Willbanks@santacruzcounty.us

Location: Board of Supervisors Chambers or other conference rooms at Government Center located at 701 Ocean Street, Santa Cruz

Hours:

• On call between 7:30 AM and 5:00 PM

• Monday through Friday (excluding County holidays)

• As needed guard services for Administrative Hearings.

• Request for service is infrequent.

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4.20. Security Service Scope: Disposal Sites (DPW)

Department: Public Works

• Albert Eslit (831) 454-5158

• Albert.Eslit@santacruzcountyca.gov

• Robert Leporini Jr (831) 454-5159

• Robert.Leporinijr@santacruzcountyca.gov

Buena Vista Landfill

Location:

• Buena Vista Landfill 1231 Buena Vista Drive, Watsonville

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Ben Lomond Transfer Station

Location:

9835 Newell Creek Rd, Ben Lomond

• 24.5 hours per week

• 7:30 AM to 8:00 PM Monday through Saturday

• Pick-up and transport disposal site bank deposits from Buena Vista Landfill to U.S. Bank 110

Morrisey Blvd Santa Cruz 95062

• Pick-up and transport disposal site bank deposits from Ben Lomond Transfer Station to U.S.

Bank 110 Morrisey Blvd Santa Cruz 95062

• Pick up large denomination bills from disposal site locations and exchange them at the bank for smaller bills and quarters.

• Exchange of large denomination bills for smaller bills and quarters shall be on an as-needed basis and contractor shall respond within one hour of being notified unless otherwise agreed.

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• This service shall be billed per occurrence.

• Provide monthly reports of patrols and deposits.

4.21. Security Service Scope: CSA #2 (DPW)

Department: Public Works CSA#2

• Sonia Lykins (831) 454-2779

• Sonia.Lykins@santacruzcounty.us

• County Service Area (CSA) 2

• Place De Mer

• Oceanview Drive

• Manresa State Beach

Hours: 23 hours per week

Three (3) patrols per day

11:00 AM, 2:00 PM and 10:00 PM daily

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• Vehicle patrols throughout the CSA (Oceanview Drive, Hillview Way and Holiday Drive).

• Two (2) foot patrols per day at 11:00 AM and 2:00 PM

• One (1) foot patrol at 10:00 PM to inform beachgoers that the beach is closing.

• Issue parking warning citations on illegally parked vehicles by beach access area only.

• Respond to calls from residents relative to inappropriate activities within patrolled area as necessary.

• Report any enforcement required beyond verbal notice to the Sheriff.

• Install three signs with name and emergency phone number to call.

• Provide monthly reports of patrols and parking warnings issued during the month

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4.22. Security Service Scope: General Services Department (GSD) A. County Government Center and Grounds

Department: General Services Department

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• Travis Rieber (831) 566-1618

• Travis.Rieber@santacruzcounty.us

• County Government Center and Grounds 701 Ocean Street, Santa Cruz

Hours: 160 hours per week

Daily Staffing

• One (1) guard: Monday through Friday, 3:30 AM–12:00 PM

• One (1) guard: Monday through Friday, 4:30 AM–1:00 PM

Evening Staffing

• Two (2) guards: Monday through Friday, 12:30 PM–9:00 PM

• Conduct regular interior and exterior foot patrols of County buildings, including lobbies, hallways, building perimeters, and parking areas, with increased visibility in high-traffic areas.

• Remain available throughout the shift to respond to security calls, suspicious activity, emergencies or requests for assistance.

• At 5:30 PM, check interior stairwell and exterior doors to ensure they are secured. Doors serving authorized after-hours events or activities shall remain accessible as required.

• Conduct a final check of all required doors prior to leaving for the evening.

• Report any unusual activity, safety concerns, unsecured doors, or other security issues in accordance with Post Orders.

• Guards shall take meal breaks on site and remain available for security calls.

• Guards must be able to respond to emergency calls within five (5) minutes.

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• Guards shall carry a cell phone, radio, or other reliable means of immediate communication provided by the Contractor.

• At least one guard per shift must be Spanish speaking.

B. County Government Center and Grounds

Department: General Services Department

• Travis Rieber (831) 566-1618

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• Travis.Rieber@santacruzcounty.us

• Emeline Complex Emeline Ave, Santa Cruz

• 20 hours per week

Daily Staffing

One (1) guard: Monday through Friday, 3:30 AM–7:30 AM

• Maintain a visible security presence on the exterior of County buildings and in designated areas being accessed by custodial staff during the early morning hours.

• Conduct regular exterior patrols of building perimeters, entrances, parking areas, and other designated areas.

• Monitor areas where custodial staff are working or traveling between buildings and provide a visible security presence to support their safety.

• Remain available throughout the shift to respond to security calls, suspicious activity, emergencies or requests for assistance

• Report any unusual activity, safety concerns, unsecured doors, or other security issues in accordance with Post Orders.

• Guards shall take breaks on site and remain available for security calls.

• Guards must be able to respond to emergency calls within five (5) minutes.

• Guards shall carry a cell phone, radio, or other reliable means of immediate communication provided by the Contractor.

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4.23. Security Service Scope: Emergency Security Deployment (OR3) Department: Office of Response, Recovery and Resilience (OR3)

Contact:

• Annie Puckett (831) 454-3471

• Annie.Puckett@santacruzcounty.us

• Santa Cruz County Various Locations

Hours: On-Call (As Needed)

• Provide security services in support of emergency response, disaster recovery, and other all-hazards incidents as directed by the County.

Special Requirements:

• Provide security personnel at County-designated locations during emergency response and recovery operations.

• Typical locations may include, but are not limited to, shelters, Temporary Evacuation Points

(TEPs), Local Assistance Centers (LACs), Disaster Recovery Centers (DRCs), warehouses, staging areas, distribution sites, government facilities, and other County-designated locations.

• Duties may include access control, identification verification, traffic and parking control, crowd management, site security, and other related security services as requested by the County.

• Timekeeping and Documentation: During emergency activations, security personnel may be required to complete incident-specific documentation, including but not limited to ICS Form

214 (Unit Log), daily activity logs, timesheets, or other records necessary to support incident documentation, reimbursement, and invoicing. Contractor shall maintain accurate records of personnel assigned, hours worked, and services provided, and shall submit such documentation with invoices upon request.

4.24. Security Service Scope: On-Call Security Detail (SHF/PRB) Departments:

• Sheriff’s Detention

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• Probation

Contact: Sheriff:

• Zach West (831) 454-7621

• Zach.West@santacruzcountyca.gov

• Ryan Kennedy (831) 454-7822

• Ryan.Kenndy@santacruzcountyca.gov

Probation:

• Sara Ryan (831) 454-3852

• Sara.Ryan@santacruzcounty.us

• Sheriff – as needed (approximately 2,500 hours of service annually)

• Probation – as needed

Hours: On-Call (as needed)

• Security detail to guard specified individuals at hospitals or emergency medical facilities.

Sheriff’s Office and Probation Department will determine and specify these needs before requesting security guard services.

• Does NOT include transportation of inmates and wards to and from medical facilities. This service for juvenile detainees requires special handling as stated under 4.26 Hospital

Procedures for Juvenile Detainees.

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4.25. Security Service Scope: On-Call Courts Security (SHF)

Department: Sheriff’s Detention

• County Courts Building 701 Ocean Street, Santa Cruz

• On-Call (As Needed)

• 8:00 AM to 5:00 PM

• Staff perimeter security screening stations.

• Operate a handheld electronic metal scanning device.

• Operate and monitor an image-screening machine (Rapiscan).

• May assist in securing the perimeter of the courthouse by locking all doors and refusing entrance or exit to the building until otherwise advised.

• Provide public information assistance to courthouse clients.

• Interact with law enforcement personnel

• Immediately notify court law enforcement staff if an unauthorized individual attempts to enter the courthouse with any weapon.

• Referrals to court law enforcement staff may also include ADA (Americans with Disabilities

Act) requests for accommodation.

• Security guard staff shall be available for emergency staffing upon request.

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4.26. Security Service Scope: Armed Security Guards (SHF)

Department: Sheriff’s Detention

• Zach West (831) 454-7621

• Zach.West@santacruzcountyca.gov

Location: County hospitals or emergency medical facilities

Hours: On-Call (As Needed)

• Armed security guards to guard inmates on an as-needed basis. Transportation of inmates to and from any facility is not included in guard duties.

• An authorized Sheriff’s representative must request armed security guard services.

• All armed guards shall meet all federal, state, and local requirements to carry a firearm

• All armed guards shall carry a valid Permit for Exposed Firearm while on duty.

• Contractor must provide the County with a copy of each assigned guard’s Permit for Exposed

Firearm prior to assignment to service.

• Refer to 4.25 Armed Security Guard Requirements for a detailed list of mandatory training, paperwork, and standards of behavior that all Armed Security Guards must fully satisfy prior to working in this capacity.

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4.27. Armed Security Guard Requirements

As a requirement of this RFP, the respondent must include their written Policy Statement concerning security guards use of firearms and must address the following issues.

USE OF SERVICES

Security guards are not permitted to carry a firearm unless specifically requested to do so by an authorized representative of the County.

LEGAL AUTHORITY

All armed security guards shall meet all federal, state, and local requirements concerning legal authorization to carry a firearm and specify how each requirement is satisfied Armed security guards shall:

• always carry a valid Permit for Exposed Firearm while on duty.

• pass a background investigation to ensure that they are legally authorized to possess a firearm.

• register all firearms used while on duty with the Department of Justice.

INSURANCE

Armed security guards may require additional insurance standards when providing armed services (consult Risk Management).

TRAINING

• Armed security guards shall be familiar with the terms of the contract.

• Armed security guards shall successfully pass a training course offered by a competent provider concerning the use of firearms and successfully re-qualify on a regular basis to maintain proficiency.

• Armed security guards shall receive training in the proper maintenance of a firearm.

• Armed security guards shall receive training in the proper use of deadly force.

EQUIPMENT

• Armed security guards must be in the full uniform of the contract security company.

• Armed security guards shall only carry the caliber of weapon authorized by their Permit for

Exposed Firearm.

• Armed security guards shall only carry the specific firearms authorized by the contract company. Those firearms that are authorized shall be listed in the contract.

• Firearms shall be carried in an exposed firearm holster designed to reduce the likelihood of the firearm being taken away from the security officer by an aggressor.

USE OF FORCE

An armed security guard may only use deadly force as a means of self-defense from death or serious injury or to defend the life another person.

• Firearms shall not be used to affect an arrest.

• Warning shots are not permitted.

REPORTING

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• Any use or display of a firearm whether it is deliberate or accidental, shall be reported immediately to the law enforcement agency that has jurisdiction where the incident occurred.

• Contractor shall report the incident to an authorized representative of the County as soon as possible.

4.28. Hospital Procedures for Juvenile Detainees

These procedures are required for security guards assigned to guard Santa Cruz County Juvenile Hall detainees at Dominican Hospital or Watsonville Community Hospital. ANY deviation from these procedures requires approval of the Juvenile Hall Division Director or Institutional Supervisor. For after hours and weekends, contact the Institutional Supervisor at the Juvenile Hall: 454-3812.

1. BEGINNING YOUR SHIFT: Security guards shall be responsible for the following at the beginning of each shift:

A. Mechanical restraints, if appropriate and approved by Juvenile Hall, are correctly applied.

B. Telephone is either removed from the room or is inoperable.

C. Check restroom to determine if it is shared with a neighboring room. If restroom has doors opening into two separate rooms, extra precautions must be taken when the detainee uses the restroom to ensure the detainee does not leave through the other door.

D. The Juvenile Hall Institutional Supervisor is to be called at the beginning of each shift at 454-

3812. Give the Institutional Supervisor your name, badge number, the time your shift started and the time your shift ends. Get specific instructions from the Institutional Supervisor about visitors, phone calls, restraints, etc.

E. Make an entry in the logbook noting that all of the above has been done and include the name of the Institutional Supervisor.

2. VISITORS: Anyone wishing to visit a juvenile at the hospital must get a visitor pass signed by the Institutional Supervisor. NO PHYSICAL CONTACT IS ALLOWED DURING THE VISIT.

Visits will last no longer than 30 minutes. Juveniles are not allowed to receive anything from visitors or to give anything to visitors without approval of the Institutional Supervisor.

3. TELEPHONES: When a juvenile is admitted to the hospital, the telephone will be removed from the room or disabled so that it does not operate. Juveniles may not receive telephone calls while in the hospital. Juveniles may only make telephone calls with the approval of the Institutional Supervisor. Cell phones are not to be given to the juvenile.

4. RESTRAINTS: Generally, shackles and belly chains will remain on the juvenile at all times, except that one hand may be removed from the belly chain cuff to eat or use the restroom. ANY DEVIATION FROM THIS MUST BE APPROVED BY THE INSTITUTIONAL SUPERVISOR. At the beginning of your shift, when you call the Institutional Supervisor, it is your responsibility to get specific instructions regarding the use of restraints. Make an entry in your logbook regarding these instructions. PRIOR TO REMOVING ANY RESTRAINTS, THE INSTITUTIONAL SUPERVISOR MUST BE CALLED. At no time shall any pregnant female be shackled and/or handcuffed unless it is deemed necessary for the safety and security of the female, the staff, or the public. Authorization to shackle or handcuff must be obtained from Probation Management and be documented.

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5. MOVEMENT OF JUVENILES: Any time the juvenile is to be moved to another room or to another area of the hospital, the I.S. must be notified. The juvenile may be allowed to move within the immediate area of his/her room and the adjacent hall at the instruction of hospital staff for the purpose of exercise. All restraints are to remain on the juvenile, unless approved by the Institutional Supervisor. YOU MUST STAY WITH THE JUVENILE AT ALL TIMES.

6. USE OF RESTROOM: The juvenile may use the restroom at his/her request, as required. If the restroom has only one door, you are to guard that door. If the restroom is shared and has two doors, you are to stand in the hallway where you can observe the juvenile’s room and the door of the adjacent room to prevent the juvenile from escaping through the other door. BE

ESPECIALLY ALERT WHEN JUVENILE IS USING THE RESTROOM, AS THIS MAY BE AN

OPPORTUNITY TO ESCAPE. If you need to use the restroom or need be absent for any reason, contact Hospital Security to have one of their officers stand by until you return.

7. LOG: Maintain log for each shift worked showing:

A. Name of juvenile.

B. Name and signature of the person delivering juvenile to the on-duty First Alarm guard.

C. Name and signature of the guard to whom the juvenile is delivered.

D. Time guarding of juvenile commenced.

E. A listing of all activity associated with the juvenile during the shift, including but not limited to medical services provided, visitors, and other contacts, condition of the juvenile, and any other relevant information, F. Total hours of guard assignment.

8. GENERAL INSTRUCTIONS: Security guards are required to abide by the following rules:

A. Guards shall not carry a firearm.

B. Guards shall stay alert and awake at all times.

C. Do not discuss any private matters with the juvenile. Do not discuss anything regarding the juvenile’s case or give any legal advice.

D. Be aware of your surroundings. Watch for any suspicious people or anyone who may try to distract you from your duties.

E. Stay with the juvenile at all times.

F. Periodically check the restraints during your shift. Do not assume that restraints are secure because they were secure at the beginning of your shift. Locks can be picked, shimmied or tampered with.

G. Be especially alert when a juvenile has a visitor or is receiving medical treatment. Check the credentials of professional visitors.

H. Do not allow the juvenile to influence you into doing something you know violates procedures or compromises security, particularly as applied to removal of restraints.

I. Be safety conscious:

A. Do not turn your back on the juvenile.

B. Keep potential weapons away from the juvenile.

C. Be constantly aware of your surroundings.

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D. Be aware of possible routes of…