BEP-RFP-15-0385.pdf

Dra ft

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 7900)

RATING PAGE OF PAGES

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

CODE7. ISSUED BY 8. ADDRESS OFFER TO (If other than item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in until local time

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS)

AREA CODE NUMBER EXTENSION

C. E-MAIL ADDRESS

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. PAGE(S)DESCRIPTION

A B C D E F G H

I

J

K

L

M EVALUATION FACTORS FOR AWARD

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

LIST OF ATTACHMENTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

CONTRACT CLAUSESSOLICITATION/CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/COSTS

DESCRIPTION/SPECS./WORK STATEMENT

PACKAGING AND MARKING

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

CONTRACT ADMINISTRATION DATA

SPECIAL CONTRACT REQUIREMENTS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

DATEAMENDMENT NO.AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

AREA CODE NUMBER EXTENSION

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION:

10 U.S.C. 2304 (c) ( )41 U.S.C. 3304(a)

24. ADMINISTERED BY (If other than Item 7)

26. NAME OF CONTRACTING OFFICER (Type or print)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

25. PAYMENT WILL BE MADE BY

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

CODE

ITEM

STANDARD FORM 33 (REV. 6/2014)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

SEALED BID (IFB)

NEGOTIATED (RFP)

(Hour) (Date)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

BEP-RFP-15-0385

TABLE OF CONTENTS:

Listing of Incorporated Purchase Requisitions Section B - Supplies or Services and Prices/Costs Section C - Description/Specifications/Work Statement Section D - Packaging and Marking Section E - Inspection and Acceptance Terms Section F - Delivery or Performance Section G - Contract Administration Data Section H - Special Contract Requirements Section I - Contract Clauses Section J - List of Documents, Exhibits, and other Attachments Section K - Representations, Certifications, and Other Statements of Offerors Section L - Instructions, Conditions and Notices to Offerors Section M - Evaluation Factors for Award

BEP-RFP-15-0385

Listing of Incorporated Purchase Requisitions

Incorporated Purchase Requisition Numbers:

Section B - Supplies or Services and Prices/Costs

Item Number Base Item Number

Supplies/Services Quantity Unit

0001 Phase In Period 2 MON Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

There is a phase in period in accordance with Section C.1.6.18 of the PWS

Purchase Requisitions

FSC Codes: R708 SUPPORT- MANAGEMENT: PUBLIC RELATIONS NAICS Code: 561520 Tour Operators

Supplies/Services Quantity Unit

0002 Tour and Visitor Center Services. This Line Item also includes 2 months of phase-in period.

10 MON

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Purchase Requisitions

Supplies/Services Quantity Unit

0003 Optional Services for Special Events 1 EA Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Base Year. Special events support NTE $1K in accordance with the attached Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item number.

Purchase Requisitions

Supplies/Services Quantity Unit

1001 0002 Tour and Visitor Center Services 12 MON Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Purchase Requisitions

Supplies/Services Quantity Unit

1002 0003 Optional Services for Special Events 1 EA Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Option Year One. Special events support NTE $1K in accordance Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year I Period of Performance: 01 August 2016 - 31 July 2017

BEP-RFP-15-0385

Purchase Requisitions

Supplies/Services Quantity Unit

2001 0002 Tour and Visitor Center Services 12 MON Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Purchase Requisitions

Supplies/Services Quantity Unit

2002 0003 Optional Services for Special Events 1 EA Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Option Year Two. Special events support NTE $1K in accordance Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year I Period of Performance: 01 August 2017 - 31 July 2018

Purchase Requisitions

BEP-RFP-15-0385

Item Number Base Item Number

Supplies/Services Quantity Unit

3001 0002 Tour and Visitor Center Services 12 MON Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Purchase Requisitions

Supplies/Services Quantity Unit

3002 0003 Optional Services for Special Events 1 EA Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Option Year Three. Special events support NTE $1K in accordance Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year I Period of Performance: 01 August 2018 - 31 July 2019

Purchase Requisitions

Supplies/Services Quantity Unit

4001 Phase Out Period 2 MON Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

There is a phase out period in accordance with Section C.1.6.18 of the PWS.

Purchase Requisitions

Supplies/Services Quantity Unit

4002 0002 Tour and Visitor Center Services 10 MON Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Purchase Requisitions

Supplies/Services Quantity Unit

4003 0003 Optional Services for Special Events 1 EA Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Option Year Four. Special events support NTE $1K in accordance Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year I Period of Performance: 01 August 2019 - 31 July 2020

Purchase Requisitions

Section C - Description/Specifications/Work Statement

PERFORMANCE WORK STATEMENT

Performance Work Statement

Tour Guide and Visitor Center Operations

Bureau of Engraving and Printing

Washington, DC

Part 1

C.1.0 GENERAL: This is a non-personnel services contract to provide Tour Services for the Bureau of Engraving and Printing (BEP). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

C.1.1 Description of Services/Introduction: The Contractor shall provide all personnel, including labor and supervision, training, and other items and services necessary to facilitate and manage Tour and Visitor Center operations as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

C.1.2 Background: As a free service to the public, the BEP provides educational, indoor-guided walking tours in the Washington, DC metropolitan area and accommodates approximately 250,000 visitors per year. The tour allows visitors to see how paper currency is made and includes a discussion of counterfeit deterrent features. The tour is compliant with the American with Disabilities Act (ADA) and is handicap accessible. Visitors range in age, diversity, and level of understanding of the currency manufacturing process. The tour consists of an enclosed, elevated tour walkway suspended over the production floor that allows visitors to view the paper currency production operations, and a retail sales area located within the Visitor Center where visitors may view exhibits and displays telling the history of paper currency, the production process and technology.

C.1.3 Objectives: All Contractor staff and key personnel qualifications SHALL MEET the specific minimum requirements, including the Contractor certification requirements as set forth in Section C.1.6.11.

The Contractor shall ensure a sufficient number of personnel are available during defined hours of operation to provide appropriate coverage for visitors, special guests, and other groups. It shall be the Contractor's responsibility to determine if staffing provides adequate coverage and adheres to their Quality Control Plan (QCP).

In the performance of this contract, the Contractor shall:

• Provide a meaningful tour and educational experience to all audiences with the highest level of customer service.

• Provide advanced public education at all levels as it relates to the history and production of United States paper currency and the features that secure it.

• Manage and encourage the retail sales of paper currency products, souvenirs, and novelty items.

• Provide safe and reliable tour for the general public, persons with special needs, groups, and special guests.

C.1.4 Scope: Tour responsibilities include providing guided tours; answering tour office phones and scheduling tours;

staffing the information desk; managing visitor flow; disseminating tickets, and all other requirements as defined in this Performance Work Statement (PWS).

The goal in this contract is to provide a service that meets or exceeds the public's expectations of the BEP as a world-class securities printer and to communicate to visitors to the Washington DC Facility (DCF) the significance of currency

BEP-RFP-15-0385

manufacturing, currency history, and currency safeguards.

C.1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 01 October 2015 – 30 September 2016

Option Year I: 01 October 2016 – 30 September 2017

Option Year II: 01 October 2017 – 30 September 2018

Option Year III: 01 October 2018 – 30 September 2019

Option Year IV: 01 October 2019 – 30 September 2020

C.1.6 General Information

C.1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control plan is the means by which he assures himself that his work complies with the requirement of the contract. The QCP shall be submitted to the Contracting Officer (CO) electronically and hard copy within 10 days from start of full performance duties. The Contractor shall ensure that all changes are made to the plan when required by the CO and returned to the CO within 5 days thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer's acceptance in writing of any proposed change to his QC system.

The Contractor's Quality Control Plan shall at a minimum address the following:

Background and Rationale for the System

Objectives in using Quality Control

Successes with and updates for the system

Tour Service Quality Control Process

Steps and Flow Diagram

Inspection Procedure

Means of Identifying and Resolving Problems (using, in part, Visitor Comment Card made available at the end of each Tour) as well as Preventing Recurrence

Roles and Responsibilities

Specific Quality Control Functions

Process of Conducting a Tour

Labor Practices (hiring, retention and rewards and substitutions)

Accounting and Billing Practices

Sanitation and Maintenance

Security Compliance

Contingencies

Safety Plan

Special Event or Emergency Situations

Procedures to be used

Obtaining additional employees

Strike Contingency Plan

C.1.6.2 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with clause FAR 52.246-4 Inspection of Services-Fixed Price. The Government intends to follow various surveillance methods, including the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the

BEP-RFP-15-0385

performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the Contracting Officers Representative (COR) will notify the Contractor. The notification does not necessarily constitute the Contractor's concurrence with the observation, only acknowledgement that he or she has been made aware of the Government's position that the observation is an instance of defective performance. Any action taken by the CO as a result of surveillance will be in accordance with the terms of the contract and documented.

C.1.6.3 Recognized Holidays: The following legal holidays are observed by this Government agency. Holidays falling on Saturdays are observed the Friday proceeding the holiday, while those falling on Sundays are observed on the Monday following the holiday.

New Year's Day January 1st

Martin Luther King's Birthday Third Monday in January

Washington's Birthday Third Monday in February

Memorial Day Last Monday in May

Independence Day July 4th

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11th

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25th

C.1.6.4 BEP Year End Shutdown

The BEP's Year End Shutdown period typically occurs December 25 through January 1 of each year. Any deviation of these dates will be provided to the Contractor by the COR at least 30 days in advance of this closure.

C.1.6.5 Visitor Center Closure

The COR will inform the Contractor of the operating decisions. The BEP reserves the right to change hours of operation at any time as needed for operational purposes. The Contractor shall maintain the capability to respond to an emergency situation with qualified personnel and equipment for an extended schedule or on a curtailed basis, as directed by the CO.

There will be other times in which an event causes a closure of the facility.

(1) Tour operations and procedures may change as a result of future renovation plans and the incorporation of an on-line ticketing/reservation system. The BEP plans to keep the tour and visitor center open during renovation, however, there is a possibility that the tour and visitor center may close for a period of time due to construction activities.

(2) The Visitor Center building will be subject to routine fire drills, which require evacuation of the building.

(3) The BEP employees and visitors may be subject to other evacuations for safety and security reasons.

(4) Acts of nature and/or natural disasters may cause a facility closure.

C.1.6.6 Hours of Operation: The contractor is responsible for conducting business, between the hours of 8:00 a.m. through 6:30 p.m. Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

The Contractor shall staff the Tour and Visitor Center during the following hours of operation:

BEP-RFP-15-0385

(1) Performance shall take place Monday through Friday. Any work that occurs after hours or on weekends would incur additional costs and shall be performed at the written direction of the Contracting Officer (CO) only and no other individual.

(2) Tours for the general public are offered every 15 minutes Monday through Friday, with the exception of Federal Government holidays and as an efficiency measure, is also closed the week between Christmas and New Year's Day (seasonal closing dates for this week may vary by year).

(3) In Peak Tour Season (April through August), tours will be provided from 8:15 a.m. to 6:00 p.m.

(4) In Non-peak Tour Season (September through February), tours will be provided from 8:15 a.m. to 2:00 p.m.

Please see "Workload Estimates" (Exhibit 3) for historical data on the frequency of guided tours and "Maximum Accommodations Table" (Exhibit 4) for the tour time slots.

(5) The Contractor shall secure the work areas at closing.

(6) Duty Hours:

8:00 a.m. to 5:00 p.m., year-round for Project Manager and Tour Scheduler(s)

7:15 a.m. to 4:00 p.m., (Non-peak Season) Tour Staff

2:30 a.m. to 7:00 p.m., (Peak Season) Tour Staff

C.1.6.7 Place of Performance: The work to be performed under this contract will be performed at:

Bureau of Engraving and Printing

14th and C. Streets, S.W.

Washington, D.C. 20228

C.1.6.8 Type of Contract: The government will award a Firm Fixed-Price.

C.1.6.9 Security Requirements: The Contractor shall submit a current employee roster within 10 days of award of contract.

As employee changes occur, an updated employee roster must be provided to the COR within three (3) business days as required in PWS. A Government issued ID shall be required for all employees on the job site and shall be worn by employees at all times while on the job site. Lost or replacement badges shall be provided by the Government.

The Contractor shall provide employees capable of passing the following level of security investigations as indicated for each employee position during the duration of the Contract:

Program Manager and Lead Tour Guides (HR)Low Risk

Tour guides Low Risk

Contractor employees must successfully complete the government required background check form associated with their designated risk level.

(a) Information Security. All information pertinent to BEP's Information Technology resources is highly sensitive and may

BEP-RFP-15-0385

not be released to third parties without the express, written consent of BEP. This information requires strict control procedures to preclude unauthorized disclosure or dissemination. Information pertinent to personnel is protected from unauthorized disclosure under provisions of the Privacy Act (5 USC 552a).

All Information Technology-related Contractor personnel shall be either United States-born or naturalized United States Citizens. No foreign nationals may occupy IT positions at the Critical Sensitive or High Risk levels.

(b) Personnel Security Access. Contractor and subcontractor employees shall be subject to background investigations, conducted by BEP Office of Personnel Security, before assignment to performance of the work. The Contractor shall furnish the COR with the following BEP-supplied documents on each person who shall be authorized access to BEP for work under any resultant contract within five (5) working days after contract award:

(1) Applicant's full legal name

(2) Social Security Number

(3) Date of Birth

(4) Place of Birth (City, State or City, Country)

(c) The COR (in conjunction with Personnel Security) is responsible for assigning appropriate Position Sensitivity Levels to all positions occupied by Contractor and subcontractor employees. The position sensitivity of all positions occupied by Contractor and subcontractor employees performing under this Contract is designated as Critical Sensitive. Should other positions be identified, the position sensitivity shall be designated as Critical Sensitive, Non-Critical Sensitive, or Non-sensitive. Access to BEP and placement in these positions require that BEP conduct an appropriate background investigation, and that it be favorably completed.

(d) BEP reserves the right to deny access to its facilities following adjudicative guidelines set forth in Executive Order 10450 and applicable supplemental directives to any individual about which an adverse suitability determination is made. Failure to submit the required security packet or to truthfully answer all questions contained in security packets shall constitute grounds for denial of access clearance.

(e) The selected Contractor shall not provide access to employees, or subcontractor employees, (until access is granted by Personnel Security in writing) until written access clearance is provided by BEP Office of Security, Personnel Security Branch. Contractors and subcontractor are responsible for reporting all changes concerning any of their employees, which may affect the suitability of their employees for access to BEP or placement in any of these positions including additions, or deletions, to the COR within five (5) days of the occurrence of the change.

(f) The COR will maintain a current listing of access requirements and provide that information to the BEP Office of Security, Personnel Security Branch. The Personnel Security (Division) will inform the COR of all access denials. Denial of access to the BEP does not preclude employment of the individual concerned, by the Contractor, in any capacity not associated with the contract.

(g) BEP will perform the first background check at no cost to the Contractor. The cost of any subsequent background checks made necessary because of the failure of the first applicant shall be borne by the Contractor.

C.1.6.9.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor and Contractor employees shall comply with all security rules and regulations enforced during the performance of the work.

C.1.6.9.1.1 Liability Insurance: The Contractor shall be liable to BEP for any loss suffered for each negligent and/or willful act, and fraudulent or dishonest act(s), such as theft committed by Contractor personnel. The Contractor shall have or shall apply for the required bond, and provide documentation to the CO, within no less than ten (10) days after Contract award.

C.1.6.9.2 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

C.1.6.9.2.1. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor's

BEP-RFP-15-0385

employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

C.1.6.9.3 Breach of Security: The Contractor, or any of their employees, shall not disseminate or disclose any information concerning the operations and activities of the BEP that could result in, or increase the likelihood of, a breach of the facility's perimeter, internal security, or interrupt the continuity of its operations.

C.1.6.9.4 Comments or Complaints: The Contractor shall not release or disseminate official information related to inquiries, comments, or complaints that are made as a result of or in connection with the performance of this contract. The Contractor shall forward all of the above to the COR.

C.1.6.9.5 Safeguarding Information: The Contractor shall have the responsibility for safeguarding the information and records (regardless of media) from being compromised, altered, destroyed, mutilated, damaged, or lost. All records and documents in connection with the performance of this contract shall be retained per BEP's general records schedule, be stored in Government-issued locked cabinets at all times, and shall remain the property of the BEP. See 18 U.S.C. § 2071 for penalties regarding the destruction of official Government records.

C.1.6.9.6 Rules and Regulations: The PM/or designated back-up shall be responsible for providing all Contractor personnel with detailed instruction regarding the rules and regulations related to BEP operations as applicable to this contract. The Contractor must comply with all environmental, safety and health regulations including related BEP procedures and policies.

The Contractor must also comply with all applicable Privacy Act regulations governing personal and confidential information. The Contractor shall inform Contractor employees of any changes to rules and regulations throughout the life of the contract, and shall ensure personnel understand and adhere to changes upon implementation.

1.6.10 Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain current CPR certifications consistent with, or provided by, the American Red Cross or American Heart Association during the execution of this contract.

1.6.11 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.12 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

C.1.6.13 Key Personnel: The following personnel are considered key personnel by the government: Project Manager (PM), Lead Tour Guides and Tour Scheduler(s). The contractor shall provide a project manager who shall be responsible for the performance of the work. The names of all key personnel, including the PM's designated alternate shall be submitted with their resumes in the offeror's proposal. The project manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. When the PM is temporarily unavailable to manage the contract for a period of longer than one business day, the Contractor shall provide to the COR the name of an alternate representative as soon as they are aware of the extended absence. The contract manager or alternate shall be available between 8:00 a.m. to 6:30 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below:

BEP-RFP-15-0385

C.1.6.13.1 Project Manager

Qualifications:

Have at least five (5) years' experience in managing a public tour service and/or visitor center listed on his/her resume, which can be verified.

Have at least one (1) year public speaking and/or communications experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on his/her resume.

Have at least one (1) year computer experience in Microsoft Office.

Have and maintain current CPR certifications from a program consistent with, or provided by, the American Red Cross or American Heart Association.

Responsibilities:

The Project Manager is responsible for conducting Floor Tours of the currency production floor.

The Project Manager is responsible for overall management of all requirements of the contract and subcontract work and serves as liaison between the contractor and BEP.

Submit weekly and monthly tour number reports to the COR and tracking/recording the number of visitors daily.

The PM shall notify the CO, in writing on a monthly basis of all voluntary and involuntary contractor terminations and plans for staff replacement.

The PM shall communicate with the COR, Lead Tour Guides and Tour Scheduler(s) on a daily basis, or as determined by the COR.

Exercise overall management responsibility for the contract effort, receive technical direction, and handle problems arising under the contract, such as, dismissals, disciplinary matters, etc. The PM is further responsible for coordinating matters of mutual concern with the BEP representatives. In the event questions of responsibility arise, they will be resolved by the COR or his authorized representative.

Stand ready to and perform CPR when police officers and health unit personnel are not immediately available The PM is responsible for insuring that all Contractors take annual EMS Training, Emergency Action Plan training and Emergency Evacuation Training. The Contractor shall require all personnel to receive training as required by the BEP, such as safety, fire/building evacuations, computer, sexual harassment and ethics.

C.1.6.13.2 Lead Tour Guide(s) (LTG) -The Contractor shall provide at least two (2) Lead Tour Guides to serve under this contract to oversee tour operations. The names of the persons shall be designated in writing within ten (10) days of an award to the CO.

Qualifications:

Have at least three (3) years customer service experience with increasing responsibilities in a visitor center or public tour service on their resumes, which can be verified.

Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on his/her resume.

Have at least one (1) year computer experience in Microsoft Office.

BEP-RFP-15-0385

Responsibilities:

The LTG is responsible for conducting Floor Tours of the currency production floor.

The LTG is responsible for supervising, scheduling, and for reviewing the daily tour schedule.

Ensuring that assignments have been made for special tours, packets have been prepared for special groups, and language specific guides are available for groups indicated; handling special requests from the COR.

Conduct guided tours to variety of visitors including Government officials, special visitors, school groups, civic groups and special interest groups.

The LTG shall have and maintain current CPR certifications from a program consistent with, or provided by the American Red Cross or American Heart Association.

Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.

C.1.6.13.3 Tour Scheduler(s) (TS)

The Contractor shall implement an on-site Tour Scheduler to serve under this contract to oversee tour scheduling. The name of the person shall be designated in writing within ten (10) days of award to CO. Note: This position is primarily sedentary.

Qualifications:

Have at least two (2) years' customer service experience, including the handling of a large volume of inquiries listed on their resume, which can be verified.

Have at least one (1) year computer experience, including the knowledge of scheduling software.

Responsibilities:

Schedules all BEP tours, including: congressional; school groups; language-specific; and other groups, using a Government-provided BEP Tours tour scheduling software program.

Tour Scheduler answers phones in the tour office between the hours of 8:00 a.m. and 5:00· p.m. daily responding to requests and conducting tour scheduling via the phone, email, fax , or mail.

The Tour Scheduler shall inform all visitors prior to their arrival at the BEP what to expect, for example, they must arrive at least 10 minutes prior to scheduled tours to clear through security.

When the TS is unavailable to perform their duties, the Contractor shall provide to the COR a trained alternate TS as soon as they are made aware of the absence. The Contractor shall also provide a trained backup to assist the TS during peak request times for tours, particularly during peak season, March through August.

C.1.6.14 Contractor Employees

C.1.6.14.1 The Contractor shall provide tour employees who are articulate and possess at least a high school diploma or General Equivalency Diploma. The Contractor shall certify prior to the contract start date that all employees meet this requirement. The Contractor shall provide a resume of the prospective Lead Tour Guides Project Manager, and Tour Scheduler(s) who are considered to be key personnel.

BEP-RFP-15-0385

C.1.6.14.2 The Contractor shall provide sufficient, competent, and qualified personnel that are: U.S. citizens (for high risk background check positions); U.S. citizens or lawful permanent resident alien with at least three or more years of U.S.

residency from the date of legal entry to the U.S. (for moderate risk background check positions); and U.S. citizen or lawful permanent resident alien (for low risk background check positions); and are fully able to pass the mandatory BEP security clearance required of all personnel staffing this contract as stated in Section C.1.6.7 (Security Requirements).

C.1.6.14.3 The Contractor shall ensure that all personnel are, and remain throughout the life of the contract, properly trained, and certified, to perform all tasks required by this PWS as assigned in the staffing plan. The Contractor shall certify prior to contract start that all employees shall meet this requirement. Maintenance of certification shall be at the Contractor's own expense.

C.1.6.14.4 Contractor personnel shall present a professional, clean, and neat appearance. All Contractor personnel should be easily identifiable as Contractor employees by wearing uniforms (BEP Circular No. 67-35.3) and identification badges. The uniform should have an option for tour guides to wear during high-level government tours or events (i.e. tie and jacket.) All uniforms must be approved prior to the beginning of the contract. Lockers and dressing rooms will be provided for Contractor staff to use. All uniforms must be approved by the CO prior to the beginning of the contract.

C.1.6.14.5 The Contractor shall provide tour employees who are customer service friendly, proficient and fluent in the English language (reading, writing, speaking and comprehension) to be available for the guided tours and to discuss the exhibits and displays and promotional events throughout the Tour.

C.1.6.14.6 The Contractor shall provide one (1) bi-lingual tour employee who is proficient and fluent in the Spanish language (reading, writing, speaking and comprehension) and one (1) ASL interpreter who is RID (Registry of Interpreters) for the Deaf certified or equivalent. The Government anticipates these tour employees will be on- site 3 times per week.

C.1.6.14.7 Contractor shall maintain proper conduct and behavior of employees using computers and cellphones at the BEP.

Prohibited websites, (i.e. pornographic, gaming, etc.) are not to be accessed by Contractor's employees on the any computers at the BEP.

C.1.6.15 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. ID badges and keys shall be surrendered at the request of the CO and when employees are no longer employed by the Contractor. ID badges will not be worn off duty.

Government issued keys shall not be used by any person(s) other than the person(s) issued to and must be kept secure.

Contractor employees shall not open locked areas to permit entrance of other persons. All keys shall be returned to the COR upon completion of the contract and prior to final payment.

The Contractor shall implement control procedures for any Government furnished keys, badges. The control procedures for any Government furnished keys must be included in the Contractor's Quality Control Plan as required in PWS.

C.1.6.16 Data Rights: In accordance with FAR 52.227-14, Rights in Data – General, the Government will have unlimited rights to use, duplicate, or disclose such Contractor publications, including the SOP deliverable, in whole or part, in any manner and for any purpose whatsoever. In the event the follow-on contract is awarded to a different Contractor, the incumbent Contractor's publications shall be made available upon commencement of phase-in period to the successor Contractor for information purposes until the successor Contractor publications are published and approved by the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

C.1.6.17 Organizational Conflict of Interest: Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor' s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the

BEP-RFP-15-0385

Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

C.1.6.18 Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the sixty (60) days phase in/ phase out periods.

During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. This on-site transition period will include limited access to Government facilities in public areas in the Visitor Center will be escorted until PIV badging is completed. During this timeframe, with or without PIV badging, the Contractor will have escorted access to the facility.

PART 2

DEFINITIONS & ACRONYMS

C.2.0 DEFINITIONS AND ACRONYMS:

BEP-RFP-15-0385

C.2.1. DEFINITIONS:

C.2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

C.2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

C.2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

C.2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

C.2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

C.2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

C.2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

C.2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

C.2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

C.2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

C.2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

C.2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

C.2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

C.2.2. ACRONYMS:

Acronym Meaning

ADA Americans with Disabilities Act

ASL American Sign Language

BEP Bureau of Engraving and Printing

CFR Code of Federal Regulations

CO Contracting Officer

BEP-RFP-15-0385

COR Contracting Officer's Representative

DCF Washington DC Facility

FAR Federal Acquisition Regulation

GFE Government-Furnished Equipment

GFM Government-Furnished Material

GFP Government-Furnished Property

GFS Government-Furnished Services

ID Identification Badge

LTG Lead Tour Guide

OSHA Occupational, Safety, and Health Administration

PM Project Manager

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QCP Quality Control Plan

SOP Standard Operating Procedure

TG Tour Guide

TS Tour Scheduler

U.S. United States

U.S.C. United States Code

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

C.3.0 GOVERNMENT FURNISHED ITEMS AND SERVICES:

C.3.1. Services: The Government shall furnish to the Contractor for use under the terms of this Contract the following utility services to be used at the Government-Furnished facilities:

• Electricity

• Air-Conditioning

• Heat

• Water

• Sewer

The Government shall furnish telephone services for use at no cost to the Contractor. Telephones are authorized for the transactions of official Government business only and in accordance with all applicable Government and BEP, Information Technology and security procedures. The Contractor personnel shall not relocate Government-furnished telephone equipment or in any way tamper with the telephone distribution system. The Contractor shall notify the COR when maintenance or repair or change in service of telephones is required.

BEP-RFP-15-0385

The Government shall provide custodial services for the entire Tour and Visitor Center, to include office space, work areas, restrooms, locker rooms, and break areas. Service includes emptying waste baskets, vacuuming floors, mopping, cleaning windows, and dusting. The Contractor shall perform the daily clean-up of all their office and work areas.

The Government will furnish the Contractor with access to the existing BEP LAN. The Contractor shall notify the BEP when maintenance, repair, or change in service is required. The Contractor personnel shall not relocate Government-furnished access points to the LAN or in any way tamper with the LAN lines. The Government will furnish the Contractor with access to the BEP electronic mail system along with any necessary computer software packages. These systems shall be utilized for official business only.

Upon contract award, the Government will provide the Contractor with the written materials describing the role and responsibilities of BEP to ensure a thorough understanding of the production process and areas of interest to the visiting public. The Government will provide the Contractor with an initial train-the-trainer session on inventory and reconciliation procedures, opening, closing, and required Government-provided computer software programs. The Contractor shall then be required to train its staff on all services listed in the PWS. The Government will retrain the Contractor throughout the life of the contract when applicable changes occur. BEP will provide listing of contacts for service contracts BEP maintains for all repairs of BEP owned, operated or contracted equipment that will be provided to the Contractor.

C.3.2 Facilities: The Government will provide the Contractor with on-site office space, working areas, break area, lockers, locker rooms, restroom facilities, and access to dining facilities for all on-site workers covered in the PWS of this Contract.

In addition, the tour and visitor center consists of the following:

• The Tour gallery is built over the currency production floor

• Visitor Center includes Exhibits and Displays, an Information Desk and Gift Shop

• Ticket Booth

• Tour Bridge

C.3.3 Utilities: The Government will provide electricity, air-conditioning, heat, water and sewer. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

C.3.4 Equipment: The Government will provide the Contractor with the following equipment throughout the life of the Contract:

• Computers, Monitors, Printers

• Computer Network System

• Computer Software Programs (Tour Scheduling, Ticketing, )

• Phones and Facsimile Machine

• Copier Machine

• Wheel Chairs

• The following Encrypted Communications Equipment: Contractor Radios, Charging Units and

Batteries as listed below

• Audio Visual Equipment

• Office furniture (desks, chairs, etc.)

• Refrigerator

C.3.5 Government Furnished Equipment Inventory: An inventory of GFE will be completed on a schedule determined by the COR, within thirty (30) calendar days after contract award for the base year and no later than thirty (30) calendar days before completion of the contract period (including any option periods).