BEP-RFP-14-0279.pdf

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BEP-RFP-14-0279

TABLE OF CONTENTS:

Listing of Incorporated Purchase Requisitions Section B - Supplies or Services and Prices/Costs Section C - Description/Specifications/Work Statement Section D - Packaging and Marking Section E - Inspection and Acceptance Terms Section F - Delivery or Performance Section G - Contract Administration Data Section H - Special Contract Requirements Section I - Contract Clauses Section J - List of Documents, Exhibits, and other Attachments Section K - Representations, Certifications, and Other Statements of Offerors Section L - Instructions, Conditions and Notices to Offerors Section M - Evaluation Factors for Award

Listing of Incorporated Purchase Requisitions

Incorporated Purchase Requisition Numbers:

Section B - Supplies or Services and Prices/Costs

Item Number

Base Item Number

Supplies/Services Quantity Unit

0001 Phase in Period & Ramp up 2 MONTH Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Phase-in Period not to exceed 2 months for the Tour Guide, Visitor Transport and Visitor Center Operations in accordance with the attached Performance Work Statement. Phase-in Period of Performance: January 5, 2015 - February 28, 2015

Purchase Requisitions

FSC Codes: S216 HOUSEKEEPING- FACILITIES OPERATIONS SUPPORT NAICS Code: 561520 Tour Operators

Base Item Number

Supplies/Services Quantity Unit

0002 Tour Guide, Visitor Transportation & Visitor Center Operations.

9 MONTH

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Remaining Base Year for the WCF Tour Guide, Visitor Transport and Visitor Center Operations in accordance with the attached Performance Work Statement. Remaining Period of Performance March 1, 2015 - November 30, 2015.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0003 Miscellaneous Promotional Events Tour & Visitor Center

1 Each

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Special Events support NTE $5K in accordance with the attached Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Period of Performance of January 5, 2015 - November 30, 2015.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0004 0002 Tour Guide, Visitor Transportation & Visitor Center Operations.

12 MONTH

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Option Year I for the WCF Tour Center, Visitor Transport and Visitor Center Operations in accordance with the attached Performance Work Statement. Option Year I Period of Performance: December 1, 2015 -November 30, 2016.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0005 0003 Miscellaneous Promotional Events Tour & Visitor Center

1 Each

Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Option Year I. Special Events support NTE $5K in accordance with the attached Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year I Period of Performance:

December 1, 2015 - November 30, 2016.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0006 0002 Tour Guide, Visitor Transportation & Visitor Center Operations.

12 MONTH

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Option Year II for the WCF Tour Guide, Visitor Transportation & Visitor Center Operations in accordance with the attached Performance Work Statement. Option Year II Period of Performance: November 1, 2016 -December 30, 2017.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0007 0003 Miscellaneous Promotional Events Tour & Visitor Center

1 Each

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Option Year II. Special Events support NTE $5K in accordance with the attached Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year II Period of Performance:

December 1, 2016 - November 30, 2017.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0008 0002 Tour Guide, Visitor Transportation & Visitor Center Operations.

12 MONTH

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Option Year III for the WCF Tour Guide, Visitor Transportation & Visitor Center Operations in accordance with the attached Performance Work Statement. Option Year III Period of Performance: December 1, 2017 -November 30, 2018.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0009 0003 Miscellaneous Promotional Events Tour & Visitor Center

1 Each

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Option Year III. Special Events support NTE $5K in accordance with the attached Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year III Period of Performance:

December 1, 2017 - November 30, 2018.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0010 0002 Tour Guide, Visitor Transportation & Visitor Center Operations.

12 MONTH

Contract Type:Firm Fixed Price

Unit Price Extended Price

Description:

Option Year IV for the WCF Tour Guide, Visitor Transportation & Visitor Center Operations. Option Year IV Period of Performance: December 1, 2018 - November 30, 2019.

Purchase Requisitions

Base Item Number

Supplies/Services Quantity Unit

0011 0003 Miscellaneous Promotional Events Tour & Visitor Center

1 Each

Contract Type:Firm Fixed Price Unit Price

Extended Price

Description:

Option Year IV. Special Events support NTE $5K in accordance with the attached Performance Work Statement. See Section L, Instructions to Offerors to complete pricing for this Contract Line Item Number. Option Year IV Period of Performance:

December 1, 2018 - November 30, 2019.

Purchase Requisitions

Section C - Description/Specifications/Work Statement

PERFORMANCE WORK STATEMENT

Performance Work Statement Tour and Visitor Center Contract Western Currency Facility (WCF)

September 6, 2014

C.1.0 General Information

C.1.1 Scope of Work

The Contractor shall provide all personnel, equipment, tools, materials, supervision, training, and other items and services necessary to facilitate and manage all Tour and Visitor Center (TVC) operations; to include tour and retail sales operations, transportation services, operational duties with the information desk, two floors of exhibits and displays, theater and film operations, and all other requirements as defined in this Performance Work Statement (PWS). The goal in this contract is to provide a service that meets or exceeds the public's expectations of the Bureau of Engraving and Printing (BEP) as a world-class securities printer and to communicate to visitors to the WCF the significance of currency manufacturing, currency history, and currency safeguards.

C.1.1.1 Performance Objectives

C.1.1.1.1 All Contractor staff and key personnel qualifications SHALL MEET the specific minimum requirements, including the Contractor certification requirements as set forth in Section C.1.3.

C.1.1.1.2 The Contractor shall ensure a sufficient number of personnel are available during defined hours of operation to provide appropriate coverage for visitors, special guests, and other groups. It shall be the Contractor's responsibility to determine if staffing provides adequate coverage and adheres to their Quality Control Plan (QCP).

C.1.1.2 In the performance of this contract, the Contractor shall:

C.1.1.2.1 Provide a meaningful tour and educational experience to all audiences with the highest level of customer service.

C.1.1.2.2 Provide advanced public education at all levels as it relates to the history and production of United States paper currency and the features that secure it.

C.1.1.2.3 Manage and encourage the retail sales of paper currency products, souvenirs, and novelty items.

C.1.1.2.4 Provide safe and reliable transportation services for the general public, special needs persons, school groups, special guests, and others to/from the WCF transfer station and the TVC.

C.1.2 Background

The BEP is the component of the Department of the Treasury that designs, engraves, and prints United States (U.S.) paper currency and other U.S. security products. Paper currency operations are conducted at both the BEP's Washington, D.C. and Fort Worth, Texas, facilities. The BEP is the U.S. Government's security printer and, as such, is a closed, high-security manufacturing facility. The WCF, located at 9000 Blue Mound Road, Fort Worth, Texas, 76131, is principally devoted to ensuring a safe, secure, and reliable supply of bank notes to the nation's twelve (12) Federal Reserve Banks. The WCF has been operational since 1991, and opened a free, state-of-the-art TVC in Fort Worth, Texas in 2004, in support of the BEP's p ublic education initiatives. The TVC is compliant with the American with Disabilities Act (ADA) and is handicap accessible.

Visitors range in age, diversity, and level of understanding of the currency manufacturing process. The TVC consists of two floors of interactive exhibits and displays telling the history of paper currency, the production process and technology, a retail sales area, theater and high definition movie, vending area, and an enclosed, elevated tour walkway suspended over the production floor that allows visitors to view the paper currency production operations. Public access is via a separate parking and security screening area located outside of the security perimeter for passenger cars, vans, buses, and motor coach vehicles.

C.1.3 Contractor Personnel

C.1.3.1 The positions listed below are key personnel under this contract. Key personnel are: the Project Manager (PM), Alternate PM (APM), Lead Retail (Associate/Specialist), and Lead Tour Guide. These positions shall be reflected on the Contractor's organizational staffing chart.

C.1.3.2 The Contractor shall provide the Contracting Officer (CO) and the Contracting Officer's Representative (COR) with the resume of each individual who is considered key personnel.

C.1.3.2.2 Should the Contractor decide to remove the key personnel from the contract for any reason (e.g., promotion, attrition, longterm illness, impropriety, death, etc.), the Contractor shall notify the CO and the COR in writing immediately upon realizing that a change is imminent.

C.1.3.2. 3 The Contractor shall provide the CO and COR with the resume of the proposed replacement; and include the name of the person to be replaced.

C.1.3.2.4 The CO will notify the Contractor within ten (10) working days of his/her decision to approve or reject the new individual or proposed substitution contingent upon successful completion of the BEP Personnel Security Background Check).

NOTE: The CO reserves the right to reject any individual proposed by the Contractor as a replacement to any of the key personnel positions listed above if the proposed replacement's qualifications do not meet the qualifications in C.1.3.5, C.1.3.6, and C.1.3.7.

C.1.3.5 Project Manager and Alternate Project Manager

The Contractor shall provide an on-site project manager (PM), and designated alternate project manager (APM) with the responsibility of the PM, who shall be responsible for all contract and subcontract work. The name of this person, and designated alternate who will act for the Contractor when the PM is absent, shall be designated in writing within ten (10) days of award to the CO and the COR. The on-site PM, or APM, shall have full authority to act for the Contractor on all contract matters relating to daily operations of this contract. The APM shall have two (2) years' experience of the minimum qualifications for both the Lead Tour Guide and the Lead Retail Associate/Specialist (see C.1.3.6 ).

At all times shall either the PM or the APM, or both, be on-site and available during the hours of operation of the TVC.

The on-site PM shall:

Have at least two (2) years' experience in managing a visitor center, public tour service, and/or retail sales operation listed on his/her resume which can be verified.

Have experience in managing, supervising, and overseeing transportation operations (visitor shuttle and/or bus service), which can be verified.

Have and maintain current CPR certifications from a program consistent with, or provided by, the American Red Cross or American Heart Association (a requirement applicable to the designated alternate PM also). Stand ready to and perform CPR when TVC police officers and health unit personnel are not immediately available, C.1.3.5.1 The PM shall exercise overall management responsibility for the contract effort, receive technical direction, and handle problems arising under the contract, such as, dismissals, disciplinary matters, etc. The PM is further responsible for coordinating matters of mutual concern with the BEP representatives. In the event questions of responsibility arise, they will be resolved by the CO or his authorized representative.

C.1.3.5.2 The PM may not be diverted to other projects for forty-five (45) consecutive workdays of contract award or more without giving prior written notification to the CO or his representative. Such notification shall include a justification for the diversion, together with information on the proposed substitute in sufficient detail to permit analysis of any potential negative effects on contract performance. No substitution shall be made without the written consent of the CO; provided, however, that the CO may grant such consent retroactively. Any such substitution of a permanent nature shall be made a part of this contract through the issuance of a modification.

C.1.3.5.3 When the PM or APM is temporarily unavailable to manage the contract effort for a period longer than one business day, the Contractor shall provide to the COR written designation of an alternate representative as soon as they are made aware of the extended absence. The procedures of C.1.3.5.2 do not apply to such temporary designations unless they are expected to exceed the time period indicated in that paragraph.

C.1.3.6 Lead Positions

C.1.3.6.1 The Contractor shall implement lead positions (key persons) to serve under this contract to oversee the following services: 1) tour operations, and 2) retail sales operations. The names of the persons shall be designated in writing to the CO and COR.

C.1.3.6.2 Have at least one (1) year customer service experience with increasing responsibilities in a visitor center, public tour service, and/or retail sales operation listed on their resumes which can be verified.

C.1.3.6.3 The Lead Tour Guide shall have at least one (1) year public speaking and/or communications experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on his/her resume.

C.1.3.6.4 The Lead Retail (Associate/Specialist) shall have at least one (1) year computer experience, to include Microsoft Excel, listed on his/her resume which can be verified.

C.1.3.7 Contractor Personnel Qualifications

C.1.3.7.1 All Contractor personnel shall be able to read, write, speak and understand fluent English. The Contractor shall certify prior to the contract start date that all employees meet this requirement.

C.1.3.7.2 The Contractor shall provide sufficient, competent, and qualified personnel that are: U.S. citizens (for high risk background check positions); U.S. citizens or lawful permanent resident alien with at least three or more years of U.S.

residency from the date of legal entry to the U.S. (for moderate risk background check positions); and U.S. citizen or lawful permanent resident alien (for low risk background check positions); and are fully able to pass the mandatory BEP security clearance required of all personnel staffing this contract as stated in Section C.25 (Security Requirements). The Contractor shall ensure that all personnel are, and remain throughout the life of the contract, properly trained, certified, and licensed to perform all tasks required by this PWS as assigned in the staffing plan. The Contractor shall certify prior to contract start that all employees shall meet this requirement. Maintenance of this licensure and certification shall be at the Contractor's own expense.

C.1.3.7.3 All Contractor personnel shall have the experience, knowledge, and/or skills to perform the duties of their staffing plan assignment(s) listed on their resumes which can be verified.

C.1.3.7.4 The Contractor shall have at least one (1) on-site bilingual employee proficient in Spanish (reading, writing, understanding, and speaking) staffed at all times to communicate with visitors in areas of tour operations, retail sales operations, and other services as defined in this PWS.

C.1.3.7.5 The Contractor shall provide a staff person who is a qualified American sign language (ASL) interpreter able to interpret effectively and accurately, both receptively and expressively, using any necessary specialized vocabulary (or have a subcontractor available on-call within 2 business days as needed) to provide advance-scheduled guided sign language tours.

Contractor shall certify prior to contract start date that this requirement is met. The "Workload Estimates" (Attachment C) provides historical data on the frequency of these tours but actual quantity of these tours during the performance of this contract may be different.

C.1.3.7.6 The Contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest.

C.1.3.8 Employee Conduct

C.1.3.8.1 Contractor personnel shall conduct themselves at all times in a professional, friendly, efficient, courteous, and businesslike manner, and maintain a neat and clean appearance appropriate for an office environment and in accordance with BEP Dress Code policy (BEP Circular No. 67-35.3), when providing the services required in this PWS.

C.1.3.8.2 The Contractor shall not employ persons for work on this contract if such personnel are considered, by the CO, COR, or WCF Security Division to be a potential threat to the health, safety, security, general order and well-being, and/or operational mission of the BEP and its personnel. The CO shall forward written notification regarding such employees to the PM for removal.

C.1.3.8.3 Contractor personnel shall be easily recognized as Contractor employees at all times. The Contractor shall provide its employees with Government-approved uniforms, and all personnel shall wear the uniform while on duty. Lockers and dressing rooms will be provided for Contractor staff to use.

C.1.3.8.4 The uniform requirements are as follows:

• Black, brown, gray, or blue long sleeve button-down shirt. The bus driver may wear a short-sleeve button down or polo-style shirt while performing his/her bus driver duties.

• Pants or skirt in black or khaki. If a skirt, it must sit no more than two inches above the knee.

• The contractor's logo may appear, in any color, so long as it is no more than three inches by three inches.

• Brown or black socks

• Brown or black loafers, flats, or dress shoes.

C.1.3.8.5 The Contractor personnel shall wear all applicable Government-issued badges at all times. Badges shall be worn and secured above the waist, with names and pictures showing at all times.

C.1.3.8.6 Contractor personnel attending meetings, answering phone calls, and working in other situations where their status is not obvious shall immediately identify themselves as Contrator personnel to avoid creating the impression that they are Government employees.

C.1.3.9 Removal of Personnel

It is understood that all personnel assigned by the Contractor for the performance of work hereunder shall be acceptable to the Government in terms of personal and professional conduct. The CO may require the removal of any Contractor personnel whose continued employment is deemed contrary to the public interest or inconsistent with the best interest of n ational security. Any person in the Contractor's organization, or in any subcontractor's organization, who is deemed by the CO to conflict with the interest of the Government, shall be immediately removed from this contract. The reason for removal must be fully documented in writing by the CO or the WCF Security Division through the CO. Any security violations, denials, or revocation of a security clearance may be construed as grounds for immediate removal from the premises and the contract.

C.1.4 Breach of Security

The Contractor, subcontractors, or any of their employees, shall not disseminate or disclose any information concerning the operations and activities of the BEP that could result in, or increase the likelihood of, a breach of the facility's perimeter, internal security, or interrupt the continuity of its operations.

C.1.5 Comments or Complaints

The Contractor shall not release or disseminate official information related to inquiries, comments, or complaints that are made as a result of or in connection with the performance of this contract. The Contractor shall forward all of the above to the

COR.

C.1.6 Safeguarding Information

The Contractor shall have the responsibility for safeguarding the information and records (regardless of media) from being compromised, altered, destroyed, mutilated, damaged, or lost. All records and documents in connection with the performance of this contract shall be retained per BEP's general records schedule, be stored in Government-issued locked cabinets at all times, and shall remain the property of the BEP. See 18 U.S.C. § 2071 for penalties regarding the destruction of official Government records. A non-disclosure agreement will be issued at contract award date.

C.1.7 Rules and Regulations

The PM, or designated alternate, shall be responsible for providing all Contractor personnel with detailed instruction regarding the rules and regulations related to BEP operations as applicable to this contract. The Contractor must comply with all environmental, safety and health regulations including related BEP procedures and policies. The Contractor must also comply with all applicable Privacy Act regulations governing personal and confidential information. The Contractor shall inform Contractor employees of any changes to rules and regulations throughout the life of the contract, and shall ensure personnel understand and adhere to changes upon implementation.

C.1.8 Quality Control Plan (QCP)

C.1.8.1 The Contractor and its personnel shall perform all activities throughout the life of the contract in accordance with the Contractor's QCP as approved by the COR. The QCP shall be submitted to the COR within 10 days from start of full performance duties. The Contractor shall ensure that all changes are made to the plan when required by the CO and/or COR.

C.1.8.2 The QCP shall provide the Contractor's PM and management with an effective and efficient method of identifying and correcting problems before the level of performance becomes unacceptable.

C.1.8.3 The Contractor shall ensure that this plan includes an inspection system covering all services to be performed under the contract and shall specify areas to be inspected on a scheduled and/or as-needed basis.

C.1.8.4 Quality Control Plan Inspection Files

C.1.8.4.1 The Contractor shall maintain a file of all performed QCP inspections, inspection results, and the dates and details of corrective actions. The file shall be the property of the Government, and made available at any time for inspection during the TVC's regular working hours. The file shall be turned over to the CO immediately upon completion or termination of the contract.

C.1.8.4.2 The Contractor shall ensure cooperation with the Government in safeguarding property and shall be responsible for reporting immediately upon discovery acts of vandalism, larceny, or pilferage to the CO as part of the Contractor's QCP.

C.1.9 Quality Assurance

C.1.9.1 The Government will evaluate the Contractor's performance under this contract in accordance with BEP's Quality

Assurance Surveillance Plan (QASP).

C.1.10 Performance Evaluation Meetings

The CO and COR may require the on-site PM to meet with them and other Government personnel to discuss performance evaluation, and the Contractor may also request a meeting with the CO and/or COR when needed. Written minutes shall be prepared by the Contractor of any such meeting and provided within five (5) workdays of the meeting. The COR will review and approve for signature or recommend changes. Once the minutes are approved by the COR it shall be signed by the PM and COR and be maintained in the contract file. The Contractor shall develop a corrective action plan for each deficiency that specifies remedial and preventive actions to be taken by the Contractor. Time frames outlining completion estimates shall be specified in the corrective action plan.

C.1.11 Physical Security

The Contractor shall be responsible for safeguarding all Government property used in the performance of this contract. All Government facilities, equipment, and materials shall be secured at all times.

C.1.12 Indemnity Bonding and Liability Insurance

C.1.12.1 The Contractor shall be liable to BEP for any loss suffered for each negligent and/ or willful act, and fraudulent or dishonest act(s), such as theft committed by Contractor personnel. The Contractor shall be liable for any loss suffered by BEP through the Contractor's performance of services, including accounting or arithmetic errors or omissions, or losses due to the cash registers, or deficiencies in the services required under this PWS, including any materials furnished. The Contractor shall maintain an indemnity bond of at least five hundred thousand dollars ($500,000.00) covering all aforementioned potential losses to the BEP. The Contractor shall have or shall apply for the required bond, and provide documentation to the CO, within no less than ten (10) days after Contract award. The bonding shall be kept current throughout the life of this Contract. If a loss is detected, the CO, COR and Contractor shall meet to determine the responsibility for the loss. If the loss has been determined to be the Contractor's responsibility, the Contractor shall reimburse BEP for the cost of the item(s) lost but no more than the selling price of the items(s). If a credit is due as a result of reevaluation of the cause of a loss, BEP will make the necessary equitable adjustment. All losses and/or credits detected will be resolved within ninety (90) days after acceptance of services. If a loss is not discovered until after the acceptance of service, it will be resolved within ninety (90) working days of its discovery.

C.1.12.2 Prior to commencement of work hereunder, evidence of insurance and bonds if required, shall be furnished in a form satisfactory to the CO. In addition, the Contractor shall furnish evidence of a commitment by the insurance carrier to notify the CO in writing of any material change, expiration, or cancellation of any of the insurance policies or bonds required hereunder not less than thirty (30) days before such change, expiration, or cancellation is effective.

C.1.13 Key/Combination Control

C.1.13.1 The Contractor shall establish and implement methods of making sure all keys, vault/safe combinations, and passwords issued to the Contractor and its personnel by the Government are not lost, misplaced, or used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government.

C.1.13.2 Contractor personnel assigned Government-issued keys, vault/safe combinations, and/or passwords are subject to periodic reviews and inspections conducted by Government personnel.

C.1.13.3 The Contractor shall immediately report to the CO and/or COR any occurrences of lost or fraudulently duplicated keys, lost combinations, or improperly divulged passwords issued by the Government.

C.1.13.4 In the event combinations or keys, other than master keys, are lost, duplicated, or improperly disclosed, the Government will procure the services to re-key or replace the affected lock(s) and may deduct the charge from the Contractor 's monthly payment. If a "master key" is lost or duplicated, the Government will replace all locks and keys for the entire system, and the total cost will be deducted from the monthly payment due the Contractor.

C.1.13.5 The Contractor shall prohibit the use of Government-issued keys, combinations, and passwords by any persons other than the Contractor's designated employees. The Contractor shall control access to all Government-provided lock combinations to preclude unauthorized entry or opening of designated locked work areas by persons other than authorized personnel.

C.1.14 Conservation of Utilities

C.1.14.1 The Contractor shall ensure its personnel practice conservation of utilities. The Contractor shall be responsible for operating under conditions that prevent the waste of utilities to include, but not limited to: lights shall be used only in areas where work is actively being performed; mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted or tampered with by Contractor personnel; and, water faucets or valves shall be turned off when not in use.

C.1.15 Records, Forms and Reports

The Contractor shall maintain all required records throughout the life of the contract in accordance with FAR Part 4.7, Contractor Records Retention, and in accordance with BEP's document retention regulations/records schedule that will be provided by the Government. If requested by the Government, the Contractor shall provide original records or reproducible copies within two (2) working days of receipt of the request. No records, reports, or any documents or submittals related to the contract shall be disposed of or removed from the premises without prior CO and/or COR approval.

The Contractor shall complete and submit the required forms listed in Section C.6 to the COR within the timeframe listed.

The Government reserves the right to assign the Contractor additional forms to create throughout the life of the contract.

Prior to usage, all forms created shall be submitted to the COR for Government approval within ten (10) calendar days of assignment.

The Contractor shall use Government-approved forms and formats for reporting purposes when provided. The Contractor shall maintain copies of all submitted reports and forms throughout the life of the contract. When a due date falls on a Saturday, Sunday, Monday or Federal Holiday, the report shall be due by 8:30 a.m. the following Tuesday, or 8:30 a.m. on the first normal workday following a holiday period. Upon request, the Contractor shall provide copies of any previously submitted reports or forms to the COR within two (2) working days.

The Contractor shall provide timely daily/weekly/monthly/annual reports on all activities, tasking, retail sales, transportation, and visitor utilization as requested by BEP.

C.2.0 Acronyms and Definitions

Acronym Meaning

ADA Americans with Disabilities Act

ASL American Sign Language

APM Alternate Project Manager

BEP Bureau of Engraving and Printing

CFR Code of Federal Regulations

CO Contracting Officer

COR Contracting Officer's Representative

FAR Federal Acquisition Regulation

GFE Government-Furnished Equipment

GFM Government-Furnished Material

GFP Government-Furnished Property

GFS Government-Furnished Services

ID Identification Badge

OSHA Occupational, Safety, and Health Administration

PM Project Manager includes assistant Project Manager

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QCP Quality Control Plan

SOP Standard Operating Procedure

TVC Tour and Visitor Center (WCF)

U.S. United States

U.S.C. United States Code

WCF Western Currency Facility

C.3.0 Government-Furnished Facilities, Property and Services

The Government will provide the facilities, equipment, materials, and services listed in Attachment B (Government-Furnished Items). These Government-furnished items are furnished for use only in connection with this contract and will not be construed as being sufficient to meet all the requirements of this specification. Anything not furnished herein by the Government shall be the responsibility of the Contractor to provide.

C.3.1 Government-Furnished Facilities

C.3.1.1 The Contractor, any subcontractor, or their employees or agents shall not use Government property in any manner for any personal advantage, business gain, or other personal endeavor.

C.3.1.2 The Contractor shall exercise diligence in the care and safekeeping of the property listed in Attachment B. The Contractor shall notify COR if maintenance and/or repair is needed for Government-Furnished facilities.

C.3.1.3 The Contractor, all Contractor employees, subcontractor(s) and all subcontractor(s) employees shall comply with all 29 CFR (Occupational Safety and Health Administration (OSHA) standards).

C.1.3.4 The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall only be used in performance of this contract.

C.1.3.5 The Government will provide the Contractor equipment, Government-Furnished Equipment (GFE) as listed in Attachment B (Government-Furnished Items List). The Contractor shall notify the COR maintenance or repair is required for

GFE.

C.3.2.1 GFE Inventory

An inventory of GFE will be completed on a schedule determined by the COR, within thirty (30) calendar days after contract award for the base year and no later than thirty (30) calendar days before completion of the contract period (including any option periods). The Contractor and COR, and/or other Government representatives, will jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement as to the working order and condition of equipment, the disagreement will be treated as a dispute under FAR 52-214-4(d) Disputes.

C.3.2.2 Obtaining Replacement of GFE

The Contractor shall submit requests for replacement of GFE to the COR for processing. Requests shall specify the reason for the replacement. The Government does not guarantee fulfillment of all requests.

C.3.3 Government-Furnished Materials (GFM)

The Government will provide the materials listed in Attachment B (Government-Furnished Items) for performance of services by the Contractor for the duration of the performance period of this Contract. The initial stock of materials provided shall be inventoried by the Contractor and Government representative designated by the CO at turnover of control of the inventory. Any missing items shall be annotated on the inventory and the CO, or designated representative, shall be notified.

Any disagreements between the Contractor and the Government representative on the materials inventory will be treated as a dispute under FAR 52-214-4(d) Disputes. The Contractor shall be responsible for keeping enough materials on hand for the performance of the contract according to its terms. If the CO authorizes additional materials, the Contractor shall request such additional materials by providing a written request to the COR at least thirty (30) working days prior to the required delivery date of the materials. At the conclusion of the contract period, including any option periods, the Contractor shall return all residual inventories to the Government.

C.3.4 Government-Furnished Services

Upon contract award, the Government will provide the Contractor with the written materials describing the role and responsibilities of BEP to ensure a thorough understanding of the production process and areas of interest to the visiting public. The Government will provide the Contractor with an initial train-the-trainer session on inventory and reconciliation procedures, opening, closing, and securing vaults, audio, video, interactive displays and exhibits, theater, and required Government-provided computer software programs. The Contractor shall then be required to train its staff on all services listed in the PWS. The Government will retrain the Contractor throughout the life of the contract when applicable changes occur. All washrooms, restrooms, luncheon, and break facilities will be shared with on-site Government personnel and other Contractors. A list of additional services furnished is listed in Attachment B (Government-Furnished Items). BEP will provide unassigned parking spaces to Contractor staff, after hours parking for the Contractor transportation vehicles used, and a listing of contacts for service contracts BEP maintains for all repairs of BEP owned, operated or contracted equipment that will be provided to the Contractor under Attachment B for any needed repairs. All packaging and labeling materials for product orders, including damaged products and promotional mailings of informational materials, will be provided. Upon delivery of pre-packaged products by the Contractor to the mailroom, BEP will mail products that have been packaged and readied by the Contractor.

C.4.0 Contractor-Furnished Items and Services (General)

The Contractor shall supply and furnish, at the Contractor's own expense, all required or needed property, materials, uniforms, equipment, or services to perform the workload and comply with the terms and conditions of this contract, if not provided by the Government in Attachment B.

C.4.1 Transportation Vehicles

C.4.1.1 The Contractor shall furnish as proposed and maintain all transportation vehicles needed in order to perform this contract. The Contractor may choose any type of safe, reliable, clean, and timely transportation vehicle such as open-air vehicles, buses/shuttles, or open-air style vehicles where cars may be attached onto the main tram car when visitor volume increases or removed during slow times. Enclosed vehicles shall have temperature control mechanisms for passenger and driver comfort (air conditioning and heat). Open-air style vehicles must have a roof (removable or permanent), removable side-flaps for use during inclement weather, and if the driver's cab is enclosed, temperature controls for the driver's comfort.

Proposed vehicle(s) solutions and quantity of units must be sufficient to ensure timely transportation of visitors at peak visitation, to ensure visitors are boarded within 10 minutes of their group's clearance through transfer station security and their group's readiness for departure from the Tour and Visitor Center. Not including the initial response time, groups under 75 people shall be transported entirely (either to the Visitor Center upon arrival, or to the transfer station exit for departure) within 15 minutes; groups of 76-125 visitors within 20 minutes; groups of 126-150 visitors within 25 minutes, and groups over 151 visitors as expeditiously as possible. If the contractor's proposed transportation includes multiple vehicles or ability to add passenger seating, the contractor shall proactively put these capacity-increases into use when visitor arrival or departure surges in volume and during historically peak times.

Any proposed transportation solution must be ADA-compliant, including ability to load/unload wheelchairs. The vehicle(s) must also be able to play a Government-provided, pre-recorded audio file (MP3) to passengers during their ride to and from the TVC. The type of transportation vehicles shall be approved by the COR prior to performance start date. Once approved, a list of the vehicles shall be provided to the COR by vehicle type, make, model, and license plate number prior to vehicles' arrival BEP's property. The list of vehicles shall include proof of commercial vehicle insurance, registration, and safety inspections. The Contractor shall immediately provide the same information for any vehicle changes or substitutions throughout the life of the contract.

C.4.1.2 The Contractor shall provide, at the Contractor's own expense, all required or needed property, materials, equipment, and services to perform the transportation workload and comply with the terms and conditions of this PWS. Transportation vehicles may be stored after-hours on BEP's premises overnight and on weekends.

C.4.1.3 The Contractor shall be responsible for the costs of the fuel, maintenance, and upkeep for all transportation vehicles used in association with this contract.

C.5.0 Contractor Tasks

The Contractor shall provide all personnel, equipment, tools, materials, supervision, training, periodic refresher training, and other items and services necessary to facilitate and manage all TVC operations; to include, but not limited to: tour and retail sales operations, transportation services, operational duties with the information desk, operation of two floors of exhibits and displays, operation of theater and film equipment, and all other requirements as described in this PWS. The Contractor shall provide performance that presents BEP as a world-class securities printer and to communicate to visitors the significance of currency manufacturing, currency history, and currency safeguards.

C.5.1 Tour and Visitor Center

The Contractor shall manage the full operations of the TVC to ensure that all requirements are properly performed. The Contractor shall:

Provide personnel that are fully trained in TVC operational knowledge to accurately respond to visitor questions, familiar with BEP and its mission, the fundamentals of U.S. paper currency production, and trained to effectively perform assigned duties. Conduct training for Contractor staff on all contract requirements and responsibilities, and conduct continuous refresher training programs throughout the life of the contract, to ensure all employees, at all times, are fully capable of performing their assigned duties.

Safely and efficiently manage crowd control logistics and monitor any time constraints regarding movement of visitors throughout the TVC.

Operate all electronic equipment, such as: audio-visual equipment, monitors, desktop computers and applicable software applications, copiers, printers, display and exhibit power switches, scanners, scheduling and ticketing equipment, hand-held tour wands, retail sales equipment, theater projection equipment, transportation vehicles, internal communications equipment, and all other equipment located throughout the TVC. Ensure that all equipment is in good working order at all times, and if maintenance or repair is required, report any issues or concerns by notifying the COR.

Operate the Government-provided two-way communications equipment at the TVC and within the transportation vehicles.

The two-way communications equipment shall be used by the Contractor to facilitate dispatching and tasking efforts between its employees, COR, BEP facility, and security personnel.

Notify the COR of required exhibit and equipment repairs, and if replenishment of government-furnished supplies and sales products are needed throughout the life of the contract.

In the event of an emergency, building evacuation, or shelter-in-place/tornado situation, the Contractor shall be responsible for ensuring all visitors are properly and safely relocated to designated areas, and are accounted for according to BEP policies and procedures, as well as being responsible for remitting any applicable after-action reports to the COR per BEP policy.

Additionally, Contractor shall be responsible for assisting handicapped visitors through the use of Government- provided evacuation chairs or other devices to ensure visitors are properly and safely evacuated from the TVC.

Monitor cleanliness of the entire TVC to ensure that areas are clean and odor-free. Notify the COR, or designed representative, if maintenance (leaks, lighting, etc.) or janitorial staff is needed during the hours of operation of the TVC.

Provide visitors with Government-furnished visitor comment cards and encourage the visitors to complete and deposit them in a lock box located at the information desk, and other locations throughout the TVC for the COR to later pick up. The Contractor shall NOT collect visitor comment cards directly from visitors, nor shall the Contractor in any way influence a visitor's rating.

Contact the WCF's health unit to request First Aid assistance be provided when needed.

Contractor personnel who are not engaged in other duties (during slower visitor volume and/or down time) shall proactively engage with visitors by answering questions, explaining security features on currency notes, assisting visitors with two floors of interactive exhibits and displays, and monitoring the tour walkway and theater.

C.5.2 Transportation Services

C.5.2.1 The Contractor shall provide safe, reliable, clean, and timely transportation services to transport visitors to/from the BEP transfer station and TVC. The transportation vehicles shall be provided as required in Section C.4.1 of this contract.

C.5.2.2 It shall be the responsibility of the Contractor to maintain vehicles in connection with this contract, and the Contractor shall ensure vehicles are in standard working condition. Vehicles shall be maintained with a clean and orderly interior and exterior appearance at all times during period of performance, free from observable scratches, dents, worn upholstery, and tears in upholstery. Vehicle exteriors shall not be washed on Government property. Maintenance of vehicles shall be scheduled so as not to interfere with TVC business hours.

C.5.2.3 The Contractor shall ensure all Contractor transportation vehicle operators meet all qualifications for drivers, including physical qualifications, and comply with all federal, state and local requirements associated with transportation vehicles and transportation vehicle operators. All records and reports associated with this paragraph shall be retained per BEP document retention guidelines, and available for review by the COR upon request.

C.5.2.4 The Contractor shall adhere to safety and traffic regulations and laws while carrying out duties associated with this contract. Contractor personnel shall have the ability to work in all types of traffic and weather, and shall ensure vehicles are refueled as needed for TVC operations.

C.5.2.5 The Contractor shall train Contractor staff on the safety, operating requirements, and procedures when operating transportation vehicles and equipment in order to prevent injury to passengers, pedestrians, other vehicles, or property.

C.5.3 Information Desk

The information desk is located on the first floor and serves as the major hub where visitors can go to educate themselves on the many activities offered in the TVC. The Contractor personnel shall greet visitors and verbally provide additional facts via brochures, flyers, and informational materials about the TVC; to include highlighting the tour and retail sales operations, theater movie schedule, Treasury Hunt Game, and BEP related upcoming events. The Contractor shall offer special needs equipment, tour accessibility information, and wheelchairs, and facility locational information for the escalators, elevator, and restrooms. The Contractor shall: staff the information desk with the purpose of greeting visitors upon their arrival, answering questions, handing out brochures and informational materials as requested by visitors and Government personnel alike, tour scheduling, answering phone calls, and addressing inquiries pertaining to the TVC operations.

The Contractor shall operate the Government-provided public address system to effectively communicate information to visitors about tour and building operations, theater film schedules, and educational activities offered in the TVC.