Draft_Tour_PWS.pdf

Performance Work Statement

Tour and Visitor Center

Bureau of Engraving and Printing

Washington, DC

Part 1

C.1.0 GENERAL: This is a non-personnel services contract to provide Tour Services for the Bureau of Engraving and Printing (BEP). The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

C.1.1 Description of Services/Introduction: The Contractor shall provide all personnel, including labor and supervision, training, and other items and services necessary to facilitate and manage Tour and Visitor Center operations as defined in this Performance

Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

C.1.2 Background: As a free service to the public, the BEP provides educational, indoor-guided walking tours in the Washington, DC metropolitan area and accommodates approximately 250,000 visitors per year. The tour allows visitors to see how paper currency is made and includes a discussion of counterfeit deterrent features.

The tour is compliant with the American with Disabilities Act (ADA) and is handicap accessible. Visitors range in age, diversity, and level of understanding of the currency manufacturing process. The tour consists of an enclosed, elevated tour walkway suspended over the production floor that allows visitors to view the paper currency production operations, and a retail sales area located within the Visitor Center where visitors may view exhibits and displays telling the history of paper currency, the production process and technology.

C.1.3 Objectives: All Contractor staff and key personnel qualifications SHALL MEET the specific minimum requirements, including the Contractor certification requirements as set forth in Section C.1.6.11.

The Contractor shall ensure a sufficient number of personnel are available during defined hours of operation to provide appropriate coverage for visitors, special guests, and other groups. It shall be the Contractor’s responsibility to determine if staffing provides adequate coverage and adheres to their Quality Control Plan (QCP).

In the performance of this contract, the Contractor shall:

Provide a meaningful tour and educational experience to all audiences with the highest level of customer service.

Provide advanced public education at all levels as it relates to the history and production of United States paper currency and the features that secure it.

Manage and encourage the retail sales of paper currency products, souvenirs, and novelty items.

Provide safe and reliable tour for the general public, persons with special needs, groups, and special guests.

C.1.4 Scope: Tour responsibilities include providing guided tours; answering tour office phones and scheduling tours; staffing the information desk; managing visitor flow;

disseminating tickets, and all other requirements as defined in this Performance Work

Statement (PWS).

The goal in this contract is to provide a service that meets or exceeds the public’s expectations of the Bureau of Engraving and Printing (BEP) as a world-class securities printer and to communicate to visitors to the DCF the significance of currency manufacturing, currency history, and currency safeguards.

C.1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 01 October 2015 – 30 September 2016

Option Year I: 01 October 2016 – 30 September 2017

Option Year II: 01 October 2017 – 30 September 2018

Option Year III: 01 October 2018 – 30 September 2019

Option Year IV: 01 October 2019 – 30 September 2020

C.1.6 General Information

C.1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control plan is the means by which he assures himself that his work complies with the requirement of the contract.

The QCP shall be submitted to the CO electronically and hard copy within 10 days from start of full performance duties. The Contractor shall ensure that all changes are made to the plan when required by the CO and returned to the CO within 5 days thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

The Contractor's Quality Control Plan shall at a minimum address the following:

Background and Rationale for the System Objectives in using Quality Control Successes with and updates for the system

Tour Service Quality Control Process

Steps and Flow Diagram Inspection Procedure Means of Identifying and Resolving Problems (using, in part, Visitor Comment Card made available at the end of each Tour) as well as Preventing Recurrence Roles and Responsibilities

Specific Quality Control Functions

Process of Conducting a Tour Labor Practices (hiring, retention and rewards and substitutions) Accounting and Billing Practices Sanitation and Maintenance Security Compliance Contingencies Safety Plan Special Event or Emergency Situations

Procedures to be used Obtaining additional employees Strike Contingency Plan

C.1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with clause FAR 52.246-4 Inspection of Services-Fixed

Price. The Government intends to follow various surveillance methods, including the

Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will notify the Contractor. The notification does not necessarily constitute the Contractor’s concurrence with the observation, only acknowledgement that he or she has been made aware of the

Government’s position that the observation is an instance of defective performance. Any action taken by the CO as a result of surveillance will be in accordance with the terms of the contract and documented.

C.1.6.3 Recognized Holidays: The following legal holidays are observed by this

Government agency. Holidays falling on Saturdays are observed the Friday proceeding the holiday, while those falling on Sundays are observed on the Monday following the holiday.

New Year’s Day January 1st

Martin Luther King’s Birthday Third Monday in January

Washington’s Birthday Third Monday in February

Memorial Day Last Monday in May

Independence Day July 4th

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11th

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25th

C.1.6.4 BEP Year End Shutdown

The BEP’s Year End Shutdown period typically occurs December 25 through January 1 of each year. Any deviation of these dates will be provided to the Contractor by the COR at least 30 days in advance of this closure.

C.1.6.5 Visitor Center Closure

The COR will inform the Contractor of the operating decisions. The BEP reserves the right to change hours of operation at any time as needed for operational purposes. The

Contractor shall maintain the capability to respond to an emergency situation with qualified personnel and equipment for an extended schedule or on a curtailed basis, as directed by the CO. There will be other times in which an event causes a closure of the facility.

(1) Tour operations and procedures may change as a result of future renovation plans and the incorporation of an on-line ticketing/reservation system. The BEP plans to keep the tour and visitor center open during renovation, however, there is a possibility that the tour and visitor center may close for a period of time due to construction activities.

(2) The Visitor Center building will be subject to routine fire drills, which require evacuation of the building.

(3) The BEP employees and visitors may be subject to other evacuations for safety and security reasons.

(4) Acts of nature and/or natural disasters may cause a facility closure.

C.1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 8:00 a.m. through 6:30 p.m. Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this

PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

The Contractor shall staff the Tour and Visitor Center (TVC) during the following hours of operation:

(1) Performance shall take place between 8:00 a.m. through 6:30 p.m. during tour and visitor center operational days (Monday through Friday). Any work that would incur additional costs shall be performed at the written direction of the

Contracting Officer (CO) only and no other individual.

(2) The tour consisting of a tour gallery, exhibits and displays, is open to the general public from 8:30 a.m. through 6:30 p.m. Monday through Friday, with the exception of Federal Government holidays and as an efficiency measure, is also closed the week between Christmas and New Year’s Day (seasonal closing dates for this week may vary by year).

(3) Tours for the general public are offered every 15 minutes between 8:30 a.m.

through 5:30 p.m. The Contractor shall secure the work areas at closing.

(4) Pre-scheduled private Congressional guided tours are scheduled for constituents of U.S. Senators, U.S. Representatives, and state officials at 8:00 a.m., 8:30 a.m., and any other time during normal tour and visitor center operation hours. Please see “Workload Estimates” (Attachment C) for historical data on the frequency of guided tours.

C.1.6.5 Place of Performance: The work to be performed under this contract will be performed at:

Bureau of Engraving and Printing

14th and C. Streets, S.W.

Washington, D.C. 20228

C.1.6.6 Type of Contract: The government will award a Firm Fixed-Price.

C.1.6.7 Security Requirements: The Contractor shall submit a current employee roster within 10 days of award of contract. As employee changes occur, an updated employee roster must be provided to the COR within 3 business days as required in PWS. A

Government issued ID shall be required for all employees on the job site and shall be worn by employees at all times while on the job site. Lost or replacement badges shall be provided by the Government.

The Contractor shall provide employees capable of passing the following level of security investigations as indicated for each employee position during the duration of the

Contract:

Program Manager and Lead Tour Guides Low Risk

Tour guides Low Risk

Contractor employees must successfully complete the government required background check form associated with their designated risk level.

(a) Information Security. All information pertinent to BEP's Information Technology resources is highly sensitive and may not be released to third parties without the express, written consent of BEP. This information requires strict control procedures to preclude unauthorized disclosure or dissemination. Information pertinent to personnel is protected from unauthorized disclosure under provisions of the Privacy Act (5 USC 552a).

All Information Technology-related Contractor personnel shall be either United States-born or naturalized United States Citizens. No foreign nationals may occupy IT positions at the Critical Sensitive or High Risk levels.

(b) Personnel Security Clearance. Contractor and subcontractor employees shall be subjects of background investigations, conducted by BEP Office of Personnel Security, before assignment to performance of the work. The Contractor shall furnish the COR with the following BEP-supplied documents on each person who shall be authorized access to BEP for work under any resultant contract within five (5) working days after contract award:

(1) Applicant's full legal name

(2) Social Security Number

(3) Date of Birth

(4) Place of Birth (City, State or City, Country)

(c) The COR (in conjunction with Personnel Security) is responsible for assigning appropriate Position Sensitivity Levels to all positions occupied by Contractor and subcontractor employees. The position sensitivity of all positions occupied by Contractor and subcontractor employees performing under this Contract are designated as Critical

Sensitive. Should other positions be identified, the position sensitivity shall be designated as Critical Sensitive, Non-Critical Sensitive, or Non-sensitive. Access to BEP and placement in these positions require that BEP conduct an appropriate background investigation, and that it be favorably completed.

(d) BEP reserves the right to deny access to its facilities following adjudicative guidelines set forth in Executive Order 10450 and applicable supplemental directives to any individual about which an adverse suitability determination is made. Failure to submit the required security packet or to truthfully answer all questions contained in security packets shall constitute grounds for denial of access clearance.

(e) The selected Contractor shall not provide access to employees, or subcontractor employees, until written access clearance is provided by BEP Office of Security, Personnel Security Branch. Contractors and subcontractor are responsible for reporting all changes concerning any of their employees, which may affect the suitability of their employees for access to BEP or placement in any of these positions including additions, or deletions, to the COR within five (5) days of the occurrence of the change.

(f) The COR will maintain a current listing of access requirements and provide that information to the BEP Office of Security, Personnel Security Branch. The Personnel

Security Branch will inform the COR of all access denials. Denial of access to the BEP does not preclude employment of the individual concerned, by the Contractor, in any capacity not associated with the contract.

(g) BEP will perform the first background check at no cost to the Contractor. The cost of any subsequent background checks made necessary because of the failure of the first applicant shall be borne by the Contractor.

C.1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor and Contractor employees shall comply with all security rules and regulations enforced during the performance of the work.

C.1.6.7.1.1 Liability Insurance: The Contractor shall be liable to BEP for any loss suffered for each negligent and/or willful act, and fraudulent or dishonest act(s), such as theft committed by Contractor personnel. The Contractor shall have or shall apply for the required bond, and provide documentation to the CO, within no less than ten (10) days after Contract award.

C.1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting

Officer.

C.1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the

Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

C.1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

C.1.6.7.3 Breach of Security: The Contractor, subcontractors, or any of their employees, shall not disseminate or disclose any information concerning the operations and activities of the BEP that could result in, or increase the likelihood of, a breach of the facility’s perimeter, internal security, or interrupt the continuity of its operations.

C.1.6.7.4 Comments or Complaints: The Contractor shall not release or disseminate official information related to inquiries, comments, or complaints that are made as a result of or in connection with the performance of this contract. The Contractor shall forward all of the above to the COR.

C.1.6.7.5 Safeguarding Information: The Contractor shall have the responsibility for safeguarding the information and records (regardless of media) from being compromised, altered, destroyed, mutilated, damaged, or lost. All records and documents in connection with the performance of this contract shall be retained per BEP’s general records schedule, be stored in Government-issued locked cabinets at all times, and shall remain the property of the BEP. See 18 U.S.C. § 2071 for penalties regarding the destruction of official Government records.

C.1.6.7.6 Rules and Regulations: The PM/APM shall be responsible for providing all

Contractor personnel with detailed instruction regarding the rules and regulations related to BEP operations as applicable to this contract. The Contractor must comply with all environmental, safety and health regulations including related BEP procedures and policies. The Contractor must also comply with all applicable Privacy Act regulations governing personal and confidential information. The Contractor shall inform Contractor employees of any changes to rules and regulations throughout the life of the contract, and shall ensure personnel understand and adhere to changes upon implementation.

1.6.8 Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain current CPR certifications consistent with, or provided by, the

American Red Cross or American Heart Association during the execution of this contract.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The contracting officer, Contracting Officers Representative (COR), and other

Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

C.1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: Project Manager (PM)/Alternate Project Manager (APM), Lead Tour guide and Tour Scheduler. The contractor shall provide a project manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The project manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The name of the PM and designated alternate who will act on behalf of the Contractor shall be designated in writing within ten (10) days of award to the CO. The contract manager or alternate shall be available between 8:00 a.m. to 6:30 p.m., Monday thru Friday except

Federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below:

C.1.6.11.1 Project Manager/Alternate Project Manager

Qualifications:

Have at least five (5) years experience in managing a public tour service and/or visitor center listed on his/her resume, which can be verified.

Have at least one (1) year public speaking and/or communications experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on his/her resume.

Have at least one (1) year computer experience.

Have and maintain current CPR certifications from a program consistent with, or provided by, the American Red Cross or American Heart Association.

Responsibilities:

The Project Manager is responsible for overall management of all requirements of the contract and subcontract work and serves as liaison between the contractor and BEP.

Submit weekly and monthly tour number reports to the COR and tracking/recording the number of visitors daily.

The PM shall notify the CO, in writing on a monthly basis of all voluntary and involuntary contractor terminations and plans for staff replacement.

The PM shall communicate with the COR, Lead Tour Guide(s) and Tour Scheduler(s) on a daily basis, or as determined by the COR.

Exercise overall management responsibility for the contract effort, receive technical direction, and handle problems arising under the contract, such as, dismissals, disciplinary matters, etc. The PM is further responsible for coordinating matters of mutual concern with the BEP representatives. In the event questions of responsibility arise, they will be resolved by the COR or his authorized representative.

Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.

C.1.6.11.2 Lead Tour Guide(s) (LTG) -The Contractor shall provide a Lead Tour Guide to serve under this contract to oversee tour operations. The names of the persons shall be designated in writing within ten (10) days of an award to the CO.

Have at least two (2) years customer service experience with increasing responsibilities in a visitor center or public tour service on their resumes, which can be verified.

Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on his/her resume.

Have at least one (1) year computer experience.

The LTG is responsible for supervising, scheduling, and training of all the tour guides.

Reviewing the daily tour schedule.

Ensuring that assignments have been made for special tours, packets have been prepared for special groups, and language specific guides are available for groups indicated;

handling special requests from the COR.

Conduct floor tours to variety of visitors including Government officials, special visitors, school groups, civic groups and special interest groups.

The LTG shall have and maintain current CPR certifications from a program consistent with, or provided by the American Red Cross or American Heart Association.

Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.

C.1.6.11.3 Tour Scheduler(s) (TS)

The Contractor shall implement an on-site Tour Scheduler to serve under this contract to oversee tour scheduling. The name of the person shall be designated in writing within ten

(10) days of award to CO. Note: This position is primarily sedentary.

Have at least two (2) years’ customer service experience, including the handling of a large volume of inquiries listed on their resume, which can be verified.

Have at least one (1) year computer experience, including the use of reservation software.

Schedules all BEP tours, including: congressional; school groups; language-specific; and other groups, using a Government-provided BEP Tour Scheduling System (BEPTSS) tour scheduling software program.

Tour Scheduler answers phones in the tour office between the hours of 8:00 a.m. and

6:00· p.m. daily responding to requests and conducting tour scheduling via the phone, email, fax , or mail.

The Tour Scheduler shall inform all visitors prior to their arrival at the BEP what to expect, for example, they must arrive at least 10 minutes prior to scheduled tours to clear through security.

When the TS is unavailable to perform their duties, the Contractor shall provide to the

COR a trained alternate TS as soon as they are made aware of the absence. The

Contractor shall also provide a trained backup to assist the TS during peak request times for tours, particularly during peak season, March through August.

C.1.6.12 Contractor Employees

C.1.6.12.1 The Contractor shall provide tour employees who are articulate and possess at least a high school diploma or General Equivalency Diploma. The Contractor shall certify prior to the contract start date that all employees meet this requirement. The

Contractor shall provide a resume of the prospective lead tour guides and project manager, who are considered to be key personnel.

C.1.6.12.2 The Contractor shall provide sufficient, competent, and qualified personnel that are: U.S. citizens (for high risk background check positions); U.S. citizens or lawful permanent resident alien with at least three or more years of U.S. residency from the date of legal entry to the U.S. (for moderate risk background check positions); and U.S. citizen or lawful permanent resident alien (for low risk background check positions); and are fully able to pass the mandatory BEP security clearance required of all personnel staffing this contract as stated in Section C.1.6.7 (Security Requirements).

C.1.6.12.3 The Contractor shall ensure that all personnel are, and remain throughout the life of the contract, properly trained, and certified, to perform all tasks required by this

PWS as assigned in the staffing plan. The Contractor shall certify prior to contract start that all employees shall meet this requirement. Maintenance of certification shall be at the Contractor’s own expense.

C.1.6.12.4 Contractor personnel shall present a professional, clean, and neat appearance.

All Contractor personnel should be easily identifiable as Contractor employees by wearing uniforms (BEP Circular No. 67-35.3) and identification badges. The uniform should have an option for tour guides to wear during high-level government tours or events (i.e. tie and jacket.) All uniforms must be approved prior to the beginning of the contract. Lockers and dressing rooms will be provided for Contractor staff to use. All uniforms must be approved prior to the beginning of the contract.

C.1.6.12.5 The Contractor shall provide tour employees who are customer service friendly, proficient and fluent in the English language (reading, writing, speaking and comprehension) to be available for the guided tours and to discuss the exhibits and displays and promotional events throughout the Tour.

C.1.6.12.6 The Contractor shall provide one (1) bi-lingual tour employee who is proficient and fluent in the Spanish language (reading, writing, speaking and comprehension) and one (1) ASL interpreter who is RID (Registry of Interpreters) for the

Deaf certified or equivalent. The Government anticipates these tour employees will be on- site 3 times per week.

C.1.6.12.7 Contractor shall maintain proper conduct and behavior of employees using computers and cellphones at the BEP. Prohibited websites,(i.e. pornographic, gaming, etc.) are not to be accessed by Contractor’s employees on the any computers at the BEP.

C.1.6.13 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. ID badges and keys shall be surrendered at the request of the CO and when employees are no longer employed by the Contractor. ID badges will not be worn off duty.

Government issued keys and access cards shall not be used by any person(s) other than the person(s) issued to and must be kept secure. Contractor employees shall not open locked areas to permit entrance of other persons. All keys and access cards shall be returned to the COR upon completion of the contract and prior to final payment.

The Contractor shall implement control procedures for any Government furnished keys, badges and access cards. The control procedures for any Government furnished keys must be included in the Contractor’s Quality Control Plan as required in PWS.

C.1.6.14 Data Rights: In accordance with FAR 52.227-14, Rights in Data – General, the

Government will have unlimited rights to use, duplicate, or disclose such Contractor publications, including the SOP deliverable, in whole or part, in any manner and for any purpose whatsoever. In the event the follow-on contract is awarded to a different

Contractor, the incumbent Contractor’s publications shall be made available upon commencement of phase-in period to the successor Contractor for information purposes until the successor Contractor publications are published and approved by the

Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the

Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

C.1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational

Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the

Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the

OCI.

C.1.6.16 Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the sixty (60) days phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. This on-site transition period will include limited access to Government facilities in public areas in the Visitor Center will be escorted until PIV badging is completed. During this timeframe, with or without PIV badging, the Contractor will have escorted access to the facility.

PART 2

DEFINITIONS & ACRONYMS

C.2.0 DEFINITIONS AND ACRONYMS:

C.2.1. DEFINITIONS:

C.2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

C.2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

C.2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

C.2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

C.2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

C.2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

C.2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of

Government property.

C.2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

C.2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

C.2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

C.2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

C.2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

C.2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

C.2.2. ACRONYMS:

Acronym Meaning

ADA Americans with Disabilities Act

ASL American Sign Language

APM Alternate Project Manager

BEP Bureau of Engraving and Printing

CFR Code of Federal Regulations

CO Contracting Officer

COR Contracting Officer’s Representative

FAR Federal Acquisition Regulation

GFE Government-Furnished Equipment

GFM Government-Furnished Material

GFP Government-Furnished Property

GFS Government-Furnished Services

ID Identification Badge

OSHA Occupational, Safety, and Health Administration

PM Project Manager

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QCP Quality Control Plan

SOP Standard Operating Procedure

TG Tour Guide

TS Tour Scheduler

U.S. United States

U.S.C. United States Code

DCF Washington DC Facility

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

C.3.0 GOVERNMENT FURNISHED ITEMS AND SERVICES:

C.3.1. Services: The Government shall furnish to the Contractor for use under the terms of this Contract the following utility services to be used at the Government-Furnished facilities:

Electricity

Air-Conditioning

Heat

Water

Sewer

The Government shall furnish telephone services for use at no cost to the Contractor.

Telephones are authorized for the transactions of official Government business only and in accordance with all applicable Government and BEP, Information Technology and security procedures. The Contractor personnel shall not relocate Government-furnished telephone equipment or in any way tamper with the telephone distribution system. The

Contractor shall notify the COR when maintenance or repair or change in service of telephones is required.

The Government shall provide custodial services for the entire Tour and Visitor Center, to include office space, work areas, restrooms, locker rooms, and break areas. Service includes emptying waste baskets, vacuuming floors, mopping, cleaning windows, and dusting. The Contractor shall perform the daily clean-up of all their office and work areas.

The Government will furnish the Contractor with access to the existing BEP LAN. The

Contractor shall notify the BEP when maintenance, repair, or change in service is required. The Contractor personnel shall not relocate Government-furnished access points to the LAN or in any way tamper with the LAN lines. The Government will furnish the Contractor with access to the BEP electronic mail system along with any necessary computer software packages. These systems shall be utilized for official business only.

Upon contract award, the Government will provide the Contractor with the written materials describing the role and responsibilities of BEP to ensure a thorough understanding of the production process and areas of interest to the visiting public. The

Government will provide the Contractor with an initial train-the-trainer session on inventory and reconciliation procedures, opening, closing, and required Government-provided computer software programs. The Contractor shall then be required to train its staff on all services listed in the PWS. The Government will retrain the Contractor throughout the life of the contract when applicable changes occur. BEP will provide listing of contacts for service contracts BEP maintains for all repairs of BEP owned, operated or contracted equipment that will be provided to the Contractor.

C.3.2 Facilities: The Government will provide the Contractor with on-site office space, working areas, break area, lockers, locker rooms, restroom facilities, and access to dining facilities for all on-site workers covered in the PWS of this Contract. In addition, the tour and visitor center consists of the following:

Tour Staging Area, and Tour gallery built over the currency production floor

Visitor Center includes Exhibits and Displays and Information Desk and Gift

Shop

C.3.3 Utilities: The Government will provide electricity, air-conditioning, heat, water and sewer. The Contractor shall instruct employees in utilities conservation practices.

The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

C.3.4 Equipment: The Government will provide the Contractor with the following equipment throughout the life of the Contract:

Public Address System

Computers, Monitors, Printers

Computer Network System

Computer Software Programs (Tour Scheduling, Ticketing, )

Phones and Facsimile Machine

Copier Machine

Audio Visual Equipment Security Devices

Wheel Chairs

The following Encrypted Communications Equipment: Contractor Radios, Charging Units and Batteries as listed below

Office furniture (desks, chairs, etc.)

Refrigerator

Two-Way Radios, Charging Units, and Spare Batteries

C.3.5 Government Furnished Equipment Inventory: An inventory of GFE will be completed on a schedule determined by the COR, within thirty (30) calendar days after contract award for the base year and no later than thirty (30) calendar days before completion of the contract period (including any option periods). The Contractor and COR, and/or other Government representatives, will jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement as to the working order and condition of equipment, the disagreement will be treated as a dispute under FAR 52-214-4(d) Disputes.

C.3.6 Obtaining Replacement of GFE: The Contractor shall submit requests for replacement of GFE to the COR for processing. Requests shall specify the reason for the replacement. The Government does not guarantee fulfillment of all requests.

C.3.7 Materials: The Government will provide the Contractor with the following materials throughout the life of the Contract:

Brochures and Display Cases (from both BEP and local community)

Written Materials for Informational/Educational Informational Folders, Bags and Packets

Shredded Currency Bags, Currency Shreds

Sales Products (BEP and other)

Contractor Employee Security Identification Badges and PIV cards

Written Public Tour Spiel(s), Fun Facts and other written materials

Maintenance/Instructional Manuals

Mailing and Packaging Supplies

Tour Standard Operating Procedures

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

C.4.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

C.4.1 General: The Contractor shall provide all personnel, supervision, training, periodic refresher training, and other items and services necessary to facilitate and manage all tour and visitor center operations to perform work under this contract that are not listed under Section 3 of this PWS.

Typically there are peak and non-peak times for visitation at the BEP. Peak times generally occur from March through August. Non-peak times generally occur from

September through February.

The Contractor shall provide adequate staffing at all times of the year:

Peak Season (tickets on Raoul Wallenburg Place, formerly 15 th

St.)

March 909

April 1,700

May 1,215

June 1,660

July 1,715

August 1,580

Non-Peak season (no tickets; tourists enter at 14 th

St.)

September 650

October 942

November 765 (daily #s range from 415 to Friday after Thanksgiving 1,290)

December 406

January 511

February 600

C.4.2. Facility Clearance: The contractor shall possess and maintain a clearance

(background check) from the Office of Security. The Contractor’s employees, performing work in support of this contract shall have been granted a clearance from the

Office of Security. See Section C.1.6.7

C.4.3. Materials: The Contractor shall supply uniforms and office supplies for all contractor personnel.

PART 5

SPECIFIC TASKS

C.5.0 Specific Tasks:

C.5.1. Basic Services. The contractor shall provide all personnel, supervision, training, periodic refresher training, and other items and services necessary to facilitate and manage all tour and visitor center operations; to include, but not limited to: tour operations, duties with the information desk, exhibits and displays, and all other requirements as described in this PWS. The Contractor shall provide performance that presents BEP as a world-class securities printer and to communicate to visitors the significance of currency manufacturing, currency history, and currency safeguards.

C.5.2 Tour and Visitor Center

The Contractor shall:

Provide personnel that are fully trained in tour and visitor center operational knowledge, familiar with BEP and its mission, the fundamentals of U.S. paper currency production, trained to effectively perform assigned duties, and general knowledge to accurately respond to visitor questions. Conduct training for Contractor staff on all contract requirements and responsibilities, and conduct continuous refresher training programs throughout the life of the contract, to ensure all employees, at all times, are fully capable of performing their assigned duties.

Safely and efficiently manage crowd control logistics and monitor any time constraints regarding movement of visitors throughout the tour and visitor center.

Operate all electronic equipment, such as: audio-visual equipment, monitors, desktop computers and applicable software applications, copiers, printers, display and exhibits and all other equipment located throughout the tour area. Ensure that all equipment is in good working order at all times, and if maintenance or repair is required, report any issues or concerns by notifying the COR.

Operate the Government-provided two-way communications equipment at the tour and visitor center and within the transportation vehicles. The two-way communications equipment shall be used by the Contractor to facilitate dispatching and tasking efforts between its employees, COR, BEP facility, and security personnel.

Notify the COR of required exhibit and equipment repairs, and if replenishment of government-furnished supplies and sales products are needed throughout the life of the contract.

In the event of an emergency, building evacuation, or shelter-in-place/tornado situation, the Contractor shall be responsible for ensuring all visitors are properly and safely relocated to designated areas, and are accounted for according to BEP policies and procedures, as well as being responsible for remitting any applicable after-action reports to the COR per BEP policy. Additionally, Contractor shall be responsible for assisting handicapped visitors through the use of Government- provided evacuation chairs or other devices to ensure visitors are properly and safely evacuated from the tour gallery.

Monitor cleanliness of the entire tour gallery and visitor center to ensure that areas are clean and odor-free. Notify the COR, or designed representative, if maintenance (leaks, lighting, etc.) or janitorial staff is needed during the hours of operation of the tour and visitor center.

Provide visitors with Government-furnished visitor comment cards and encourage the visitors to complete and deposit them in a lock box located at the information desk, for the COR to later pick up. The Contractor shall NOT collect visitor comment cards directly from visitors, nor shall the Contractor in any way influence a visitor’s rating.

Contact the health unit to request First Aid assistance be provided when needed.

Contractor personnel who are not engaged in other duties (during slower visitor volume and/or down time) shall proactively engage with visitors by answering questions, explaining security features on currency notes, assisting visitors and monitoring the tour walkway and theater.

C.5.3 Information Desk

The information desk is located in the Visitor Center and serves as the major hub where visitors can go to educate themselves on the BEP. The Contractor personnel shall greet visitors and verbally provide additional facts via brochures, flyers, and informational materials; to include highlighting the tour. The Contractor shall: staff the information desk with the purpose of greeting visitors upon their arrival, answering questions, handing out brochures and informational materials as requested by visitors and

Government personnel alike, answering phone calls, and addressing inquiries pertaining to the BEP.

The Contractor shall distribute special promotional bags containing written educational materials, when requested by the COR, throughout the year.

Manage and maintain appropriate inventory levels of brochures, comment cards and other materials required at the Information Desk.

C.5.4 Exhibits and Displays

The exhibits and displays in the Visitor Center are an extension of the tour experience, and educate the visitors about BEP history, the production process, and new technology.

As such, the Contractor shall:

Be fully knowledgeable of exhibits and displays so as to answer visitor questions, and educate the visitors about their content stories as time permits, and during private tours.

Visually inspect for operational status, and power on/off exhibits and displays at the beginning/end of tour and visitor center operational hours respectively, and notify the

COR, or designated contact, of any needed repairs or maintenance service immediately upon discovery.

C.5.5 Theater Audio Visual Equipment and Operations

Independently operate the audio-visual equipment…