Draft_Scope_of_Work_Tours_WCF.docx

Scope of Work In the performance of the contact, the Contractor shall:DRAFT

· Provide a meaningful tour and educational experience to all audiences with the highest level of customer service.

· Provide advanced public education at all levels as it relates to the history and production of United States paper currency and the features that secure it.

· Manage and encourage the retail sales of paper currency products, souvenirs, and novelty items.

· Provide safe and reliable trnsportation services for the general public, special needs persons, school groups, special guests, and others to/from the Transfer Station and the Tour and Visitor Center.

Contract Responsibilities The contractor shall manage the operations of the WCF Tour and Visitor Center, ensuring that the following functions are properly performed:

• Information Desk: The Information Desk is located on the first floor and serves as the major hub where visitors can go to educate themselves on the many activities offered in the visitor center. The Contractor personnel will greet visitors and verbally provide additional facts via brochures, flyers, and informational materials about the TVC; to include highlighting the tour and retail sales operations, theater movie schedule, Treasury Hunt Game, upcoming events (both BEP and in the local community), and offer special needs equipment, tour accessibility information, and wheelchairs, and facility locational information for the escalators, elevator, and restrooms.

• Public Tours: The Contractor will schedule BEP tours for the general public using a Government-issued tour scheduling software program. The Contractor will manage all aspects of the tour operations and the quality of services is reflective of BEP to the visitors’ experiences. Public tours are self-guided and are available in both English and Spanish with the option of using either a pre-recorded hand-held tour wand or written tour spiel handouts for the hearing impaired. Self-guided tours are also available in written format in the following foreign languages: Chinese, Japanese, German, French, and Portuguese. Self-guided audio describe tours are available for the blind or visually impaired community on hand-held tour wands. The Contractor will also conduct periodic guided tours upon request by COR(s) for special interest groups throughout the year.

• Transportation Services: The Contractor will provide safe, reliable, clean, and timely transportation services to transport visitors to/from the Transfer Station and Tour and Visitor Center.

• Gift Shop: The Contractor will manage the full scope of the retail sales operations, to include: maintain adequate inventory stock levels, receipt of products, product pricing and display, product setup and maintenance, public point-of-sales, inventories, reconciliations, and deposits.

DRAFT

• Exhibits and Displays: The two floors of exhibits and displays are an extension of the tour experience, and they educate the visitors about BEP history, the production process, and new technology. The Contractor will be fully knowledgeable of the two (2) floors of exhibits and displays so as to independently operate the equipment, answer visitor questions, and educate the visitors about their content stories as time permits, and during private tours. Power on/off exhibits and displays at the beginning/end of operational hours respectively, and notify the COR(s), or designated contact, of any needed repairs or maintenance service.

• Theater, Film and Audio Visual Equipment: The theater airs a 15-minute high-definition documentary film that allows visitors to see behind-the-scenes details of the currency printing process that might not be visible from the tour gallery and conveys a sense of scale of this endeavor. The film loops constantly on a fixed schedule with very little operator assistance. However, the Contractor may be asked to stop and restart the film for special guided tour groups which are scheduled in advance throughout the year.

• Special Educational Events and Sales Endeavors: In support of the BEP’s public education initiative, the WCF periodically hosts special events during both regular TVC hours and after hours at the WCF Tour and Visitor Center, other on- and off-site venues, and participating in special events throughout the local community, educating the public about the BEP and where to go to learn more about U.S. paper currency, and selling its products. The Contractor will be asked to assist during these after-hour events if needed and per COR approval, by staffing informational booths, providing guided tours, selling products, making announcements, providing shuttle services, or other similar functions.

• Snack and Rest Area: As a collateral duty, the Contractor will monitor the snack and rest area located on the first floor by the escalators in front of the gift shop, consisting of Government-provided tables, chairs, vending machines, and containers for trash deposit.

• Standard Operating Procedures: The Contractor will maintain and update the existing Standard Operating Procedures (SOP) Manual for the WCF Tour and Visitor Center operations throughout the life of the contract.

• Assembly of Educational Materials: As a collateral duty, the Contractor will assemble informational packets, to include educational materials and bags of shredded currency for public distribution during special Government-organized promotional events throughout the year. The Government will provide all materials such as written documents, folders, shredded currency, bags, and other items required to accomplish this task. The Contractor will ensure that agreed-upon stock levels are maintained at all times.

Staffing Requirements The Contractor is required to:

DRAFT

• Provide an on-site project manager (PM), or alternate with the responsibility of the PM, who shall serve as the key person responsible for all contract and sub-contract work.

• Furnish lead persons to serve under this contract to oversee the following three services: 1) transportation operations, 2) tour operations, and 3) retail sales operations.

• Provide employees who are U.S. citizens and are capable of passing the following level of security investigations throughout the duration of the contract: High Risk - Full Background Check.

• Provide employees who are proficient in the English language (reading, writing and speaking).

• Provide bi-lingual employee(s) who are proficient in Spanish (reading, writing and speaking) and have a staff person availavle who is a RID (Registry of Interpreters for the Deaf) certified interpreter or equivalent.

• Provide certified and trained personnel to administer first-aid and supervisors trained in CPR (Cardio Pulmonary Resuscitation).

Place of Performance Bureau of Engraving and Printing Western Currency Facility 9000 Blue Mound Road Fort Worth, Texas 76131 Operating Hours The WCF Tour and Visitor Center is open to the public Tuesday - Friday from 8:30 a.m. - 5:30 p.m. and is closed on Mondays, weekends, Federal holidays, and the days between Christmas and New Year's Day.

In accordance with FAR 15.201, responses to this notice are not considered offers and cannot be accepted by the Government to form a binding contract. No solicitation exists; therefore do not request a copy of the solicitation. The decision to solicit for a contract shall be solely at the Government's discretion.

The NAICS code for this sources sought is 561210, Facilities Support Services. This has a size standard of $35.5 million. The government reserves the right to consider a small business set-aside based on responses to this Sources Sought Notice. PSC:R499 All information submitted by respondents to this sources sought synopsis is voluntary. This sources sought notice is not to be construed as a commitment by the Government, nor will the Government reimburse any costs associated with the submission of information in response to this notice. Respondents will not individually be notified of the results of any Government assessments. The Government's evaluation of the capability documentation received will factor into any possible forthcoming solicitation.