Bell 412 TASS PWS (1).pdf

ACC AMIC

COUNTER NARCOTICS AND GLOBAL THREATS (CN&GT) OPERATIONS &

LOGISTICS SUPPORT INDEFINITE DELIVERY/INDEFINITE QUANTITY (ID/IQ)

CONTRACT

TASK ORDER (T/O) FA4890-26-R-CNXX

USNORTHCOM – BELL 412 TOTAL AVIATION SUPPORT SERVICE (TASS)

PERFORMANCE WORK STATEMENT (PWS) 18 AUGUST 2026

T/O FA4890-26-R-CNXX – T/O BELL 412 TASS PWS

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Table of Contents

1.0 MISSION OBJECTIVE

Background Task Order (T/O) Objective

2.0 GENERAL

Facility Access Disruption to Facility Occupants Housekeeping Distinctive Attire and Safety Apparel Forms Document Support Safety

3.0 APPLICABLE STANDARDS AND REGULATIONS

4.0 PERFORMANCE SCHEDULE AND LOCATIONS

Performance Schedule Work Hours Alternate Work Hours Remote/Telework Foreign and Domestic Field Operating Sites Work Sites Availability Flexibility Maintenance Areas Security Emergency or Contingency Maintenance Support Off-Duty Recall System Recruitment and Retention

5.0 TEMPORARY DUTY TRAVEL (TDY)

6.0 TRAINING

Contractor Employee Training

7.0 PROGRAM MANAGEMENT

Program Management Objectives Operations Program

8.0 SAFETY MANAGEMENT AND QUALITY MANAGEMENT SYSTEM

Safety Management System Quality Management System Quality Control Specialized Technical Drawings and Illustrations Government Ownership Quality Inspection Stamping & Other Identification

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Technical Data, Drawings, and Illustrations

9.0 DOCUMENTATION SUPPORT

General Maintenance Data Collection and Reporting

10.0 AIRCRAFT MAINTENANCE PROGRAM

Aircraft Maintenance Program Objectives Aircraft Maintenance Standards Aircraft Support Aircraft Maintenance and Inspection Scheduled Maintenance Unscheduled Maintenance Fleet Management and Production Control Corrosion Control Aircraft Special Inspection Support

Overhaul and Repair Support Planning and Scheduling Aircraft Battery Maintenance Support Sheet Metal Support Avionics and Specialized Mission Equipment Support Special Mission Equipment Support Aircraft Ground Handling and Operations Support Aircraft Pre-Flight and Post-Flight Checks Aircraft Servicing Support Preservation/De-preservation Support Foreign Object Damage (FOD) Control Support Aircraft Tool Control Support Precision Measurement Equipment Calibration and Certification Aircraft Maintenance Testing Support Maintenance Operational Check (MOC) Maintenance Testing Support FAA Systems and Structural Engineering and Technical Support Aircraft and Equipment Recovery and Transport Support Seasonal/Special Operations/Operational Surge Support

11.0 FLIGHT PROGRAM

Training Support Training Schedules Training Documentation and Records Training Standards Training Facilities Training Equipment Training Courses Specialized Training Courses Pilot Equipment and Material Support

Passport and Visa Support Aviation Life Support System Equipment (ALSE) Support

12.0 INDUSTRIAL AND ENVIRONMENTAL HEALTH AND SAFETY (IEH&S) SUPPORT

General

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Fatigue Risk Management

13.0 REPORTS (DELIVERABLES)

Maintenance Reports

14.0 CONTRACTOR PERSONNEL

General Operational Support Pilot/s and Instructor/s Approval Personnel Substitution Qualifications Waiver Personnel Removal Key Personnel Support Personnel

15.0 GOVERNMENT FURNISHED PRoperty

Equipment, Material, and Space Facility Storage Space Technical Publications Subscription Based Aircraft Support Programs and Services

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1.0 MISSION OBJECTIVE

The objective of this Performance Work Statement (PWS) is to provide services, and services-related equipment, materials, training support, products and other items as authorized by statute and regulation to meet national security objectives and to improve the capability of United States (US) and partner nation (PN) agencies’ endeavors to detect, deter, disrupt, degrade and defeat national security threats, including those posed by illegal drugs, trafficking, piracy, transnational organized crime, threat finance networks, and any potential nexus among these activities.

The Department of Defense (DoD) is the lead agency for detection and monitoring of the aerial and maritime transit of illicit drugs into the United States and provides support to law enforcement agencies’ activities to counter drug trafficking, other forms of transnational organized crime, and terrorism. DoD support helps enable United States Government (USG) actions to disrupt and degrade national security threats posed by terrorism, money/human trafficking, illicit financial streams, unauthorized trade of natural resources and wildlife, and illegal drugs/weapons trade.

BACKGROUND

The Deputy Assistant Secretary of War (DASW) for Counternarcotics and Global Threats (CN&GT) has charged Headquarters Air Combat Command, Acquisition Management and Integration Center (HQ ACC AMIC) to execute the CN&GT mission across all Combatant Commands and Military Services when contracted services, training, unspecified minor military construction (UMMC), and/or supplies and equipment are required. HQ ACC AMIC CN&GT Division (HQ ACC AMIC/PMT) provides CN&GT acquisition management services in support of the CN&GT DASW. Additionally, the HQ ACC AMIC/PMT Division supports the Defense Security Cooperation Agency (DSCA) in their Train and Equip mission. The Contractor shall assist HQ ACC AMIC/PMT with cradle-to-grave acquisition management and delivery support services at Continental United States (CONUS) and Outside of the Continental United States (OCONUS) locations.

TASK ORDER (T/O) OBJECTIVE

The Aviation Division’s mission is to provide tactical, technical, and administrative aviation support to enhance and enable DEA’s worldwide mission. These capabilities are critical to DEA’s strategic goal of disrupting and dismantling Drug Trafficking. Such support includes air and ground surveillance, maritime surveillance, electronic surveillance, photographic reconnaissance, undercover operations, marijuana eradication, prisoner transport and special helicopter operations for DEA’s global enforcement operations. By providing immediate technical, and administrative aviation support, the Aviation Division is a vital force multiplier not only for DEA, but for our interagency and international partners, as well. The purpose of this contract is to provide the Aviation Division, with mission support for the full range of aviation operations, to include: Program Management, Aircraft Maintenance, Flight Simulators & Avionics, Training, Logistical, Inventory Management, and Administrative Support necessary to sustain the worldwide DEA aircraft fleet in a safe, reliable and full mission capable condition. The Contractor shall provide aircraft and/or equipment, pilot services and special operations support as required.

2.0 GENERAL

The Contractor shall operate in accordance with all Federal, State, Local, International and DEA regulations, and shall be responsible for obtaining any rights-of-way, permits, waivers, approvals or licenses and/or certificates required in connection with the operation, maintenance and related support services at the DEA-owned Alliance Facility.

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Facility Access

The required Contractor personnel shall have access to the DEA Fort Worth, Texas, Aviation Operations Center (AOC) Monday through Friday, from 5:30 a.m. to 7:00 p.m. The Contractor shall ensure that all personnel involved in operations and maintenance services, and related work thereof, meet the security requirements identified in Section H of the parent TASS contract, prior to the commencement of work.

Disruption to Facility Occupants

The Contractor shall coordinate with the COR and DEA Maintenance Officer for all scheduled maintenance support requirements 24 hours in advance of any work performance that may be disruptive to facility occupants or interfere with normal facility operations.

Housekeeping

Contractor personnel shall maintain good housekeeping practices in all office, shop areas, maintenance and supply areas, the hangar floor, flight line and other maintenance work areas to minimize the production of industrial scrap and waste. Spills shall be cleaned immediately. Housekeeping function in maintenance and hangar space to include shop areas shall include operations necessary to present a neat, clean appearance at all times thereby preventing safety and health hazards. All rubbish and waste materials shall be properly removed and disposed of at the end of each day.

Distinctive Attire and Safety Apparel

The Contractor shall be responsible for providing contract personnel directly associated with aircraft maintenance safety apparel and distinctive work attire, such as uniform shirt and trousers or shorts, to allow easy identification from a distance. The uniform shall have the contract employee’s name permanently affixed thereon. Contractor personnel indirectly associated with aircraft maintenance, with the exception of administrative personnel, shall wear distinctive work attire, such as polo shirts with Contractor logo permanently affixed thereon. All contractor personnel with assigned workspaces shall have their workspace identified with the employee name, position, and contractor’s company name or logo. Emails must have a signature identifying the individual’s Contractor Company and position. The Contractor shall be responsible for requirements of and ensuring the use of all safety apparel and equipment by Contractor personnel when required by OSHA or other Government regulations.

Forms

The Contractor shall propose all forms for use in contract compliance. All forms developed for use on this contract shall be submitted to the COR for review. The COR will coordinate with the appropriate DEA official to evaluate the proposed forms. The COR will in turn notify the Contractor of approval or disapproval. Approval by the COR shall be obtained prior to any form being implemented. Once approved, these forms shall become the property of DEA. Electronic forms are preferable to paper.

Document Support

The Contractor shall maintain copies of all documents prepared as part of this contract for a minimum of five (5) years after closeout, unless otherwise specifically extended or otherwise revised in writing by the CO, or required by Law. The Contractor’s records shall include an identifier and a method for distinguishing DEA manifest from the other client’s manifests.

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Safety

The Contractor shall perform all operations in a prudent, conscientious, safe and professional manner. The Contractor shall coordinate and align policies and procedures to support the Aviation Division IS-BAO Stage 3 SMS Program. The Contractor shall comply with all safety requirements set forth in applicable Federal, State and Local laws, standards and regulations and ensure employees and subcontractors perform the work in a safe manner.

3.0 APPLICABLE STANDARDS AND REGULATIONS

The Contractor shall comply with all applicable local, state, county, Federal, Agency, and Office of Aviation Operations standards, laws, codes and regulations in the performance of this requirement and the City of Fort Worth, Tarrant County, Texas to include all facility, environmental, security, safety, human engineering, and other related industry entities.

The Contractor shall perform all work and maintain conformance with all standards, regulations, codes, policies and procedures applicable to the requirements stated herein to include, but not limited to the following:

• Airborne Law Enforcement Standard, Public Safety Aviation Accreditation Commission (PSAAC)

• Department of Justice (DOJ) Order 264.2F

• Department of Labor (DOL)

• Department of State (DOS)

• Department of Transportation (DOT)

• DEA Aviation Operations Manual (AOM)

• DEA Aviation Maintenance Manual (AMM)

• DEA Property Management Handbook

• DEA Records System Information (DEARIS) Handbook

• DEA Aviation Division Fleet Campaigns

• FAA Order VS8000.367

• FAA Order 8000.369

• FAA Order 8000.370

• FAA AC 120-92A

• Federal Travel Regulations (FTR)

• Property Management Regulations (FPMR)

• General Services Administration (GSA)

• International Business Aviation Council, International Standard for Business Aircraft Operations

• International Convention Aviation Organization (ICAO)

• ICAO ANNEX 6

• ICAO Safety Management Manual, Document 9859

• National Aerospace Standard 412, Foreign Object Damage/ Foreign Object Debris Prevention

• National Fire Protection Association (NFPA)

• National Institute of Standards and Technology (NIST) 800 series Special

Publications (SP)

• Occupational Safety and Health Administration (OSHA)

• Office of Management and Budget (OMB) Circular A-130

• Title 5 Code of Federal Regulations (CFR), Administrative Personnel

• Title 14 CFR, Aeronautics and Space

• Title 29 CFR, Labor

• Title 21 CFR, Food and Drugs

• Title 40 CFR, Environmental Protection Administration (EPA)

• Title 41 CFR, Rules and Regulations Governing Conduct on Federal Property

• Title 48 CFR, Federal Acquisition Regulations (FAR)

• Title 49 CFR, Transportation

4.0 PERFORMANCE SCHEDULE AND LOCATIONS

Performance Schedule

The period of performance (PoP) shall be 92 calendar days after award for the base period and 365 calendar days thereafter per each option period for three consecutive option periods.

Work Hours

Normal hours of operation for DEA are Monday through Friday from 8:30 a.m. to 5:00 p.m., which allows one-half hour for lunch. The Contractors’ work schedules shall be in accordance with the reporting DEA offices’ hours of operation. Personnel assigned to workspace located on the main floor (hangar, offices, and shops) shall work hours that closely mirror the domestic work site supported, except as authorized in section 3.3. The Contractor shall assess the flexible work schedule requirements of personnel requiring access to the DEA administrative area (second floor). Upon completion of this assessment, the Contractor shall propose a work schedule that provides the necessary support with supervision (if applicable) for the respective Aviation Division departments. This proposal shall be reviewed annually and submitted to the COR for approval. The Government reserves the right to change the normal hours of operation for DEA offices.

Contractor personnel may be required to be available at earlier or later times than the normal access hours. The Contractor shall obtain prior written approval from the COR for all support services that require other than normal access hours or weekend access to the Government facility.

Specific support hours of operation for all off-site locations, including Aviation Resident Office (ARO) shall be proposed in writing. All ARO and field site contract employees shall have access to their respective work facilities.

Alternate Work Hours

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The Contractor may request approval for alternate work hours for contractor employees working in areas without air conditioning during seasons where temperatures exceed 95 degrees Fahrenheit. Application for approval shall be submitted to the COR for concurrence from the DEA Supervisor for the area where services are provided. The contractor shall ensure adequate support remains available during the normal hours of operation to support Aviation Division operations

Remote/Telework

Contract personnel who can perform their duties at a remote location may participate in telework on a situational basis only and must have advance approval. Application for approval shall be submitted to the COR for concurrence from the DEA representative for the area where services are provided, and approval by the Aviation Division Special Agent in Charge. Situational teleworking is allowed for, but are not limited to, extreme weather, facility closures and epidemic or pandemic illness situations.

Foreign and Domestic Field Operating Sites

Field Operating Site Maintenance shall include capabilities as defined in section 3.6 to maintain aircraft in a mission capable condition.

Satellite Part 145 Repair Station locations may be proposed; however, personnel manning these locations must be properly licensed, certificated and/or authorized (i.e. FAA Airframe, Powerplant, Inspection Authorization, Repairman, etc.) to perform the adequate level of maintenance, inspection and repair activities at each location. All tasks shall be coordinated and performed in a manner to minimize daily mission impact.

Field operating sites shall be equipped with adequate resources to perform quality checks of critical tasks and tool control verification upon completion of all aircraft inspection, maintenance and repair activities.

Field work sites identified below in both domestic and foreign locations, are government provided facilities. However, foreign location contract employee lodging/housing accommodations, where necessary, shall be provided by the Contractor.

Work Sites

The Contractor shall provide maintenance support at all Aviation Division designated work sites.

The Aviation Division has four (4) Domestic Aviation Resident Office (AROs) work sites, and three (3) foreign work site locations. Support may be required at other locations in instances where it is not feasible to perform the work at a DEA facility.

The Contractor shall provide personnel as a permanent duty assignment to appropriately conduct operations at the sites listed below. Contractor personnel assigned to foreign locations are not guaranteed tax free status by the Government.

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Repositioning of aircraft for maintenance purposes shall be provided by government authorized pilots.

4.6.1 Work Sites – Domestic

Florida: Fort Lauderdale: Field and Intermediate Level Aircraft, Engine, Avionics, and Special Mission Equipment Maintenance, Inspection, and Repair capabilities, with ATR Crew Chief/Attendant Support, GSE maintenance, Inventory and Logistics support Facility.

The Contractor shall provide personnel required to assure continuous support of the Fort Lauderdale Field Site capabilities. The Contractor shall assure continuous Bell 412 on-site and deployment support availability, and maximize utilization of the Fort Lauderdale facility capabilities to support aircraft assigned to this geographical region and minimize sub-contractor requirements to the greatest extent possible.

4.6.2 Work Sites – Bahamas

Great Inagua/Hawks Nest: Field Level Aircraft Maintenance and Inspection Facility, with GSE maintenance and Logistics support for site equipment and inventory.

The Contractor shall provide personnel required to assure deployment support of the Bahamas Field Site capabilities.

Availability

The Contractor shall propose a plan that assures continuous availability of all necessary personnel, equipment, supplies, tools, facilities, accessories, transportation, and any additional support as requested to meet the DEA Aviation Division contract performance requirements.

Safety, Efficiency, Continuity and Best-Value shall be prioritized during all aspects of contract performance.

Flexibility

The Contractor shall be flexible and effectively support the changing needs of the Aviation Division.

Maintenance Areas Security

The Contractor shall maintain strict security in all maintenance work sites to ensure that facility access is controlled during the performance of work, due to the nature of the open area.

Maintenance personnel shall challenge all unauthorized personnel observed in their work area.

Maintenance personnel shall not loiter in or around their place of duty during off-duty hours.

Emergency or Contingency Maintenance Support

The Contractor shall provide personnel support to work on a short notice basis to meet emergency or contingency requirements that may occur after hours. The Contractor shall

Page 11 of 37 V1 20170427 coordinate any overtime, and confirm in writing, approval by the COR and either Maintenance Officer or Administrative Officer, whichever is applicable.

Off-Duty Recall System

The Contractor shall establish an employee off-duty recall system by designating a 24-hour point of contact for each area of responsibility. The Government may require the Contractor to have personnel return to the required place of work in response to an emergency and/or contingency support requirement.

In those events, the Government will verbally notify the Contractor’s designated point of contact. The Contractor’s designated point of contact shall notify the appropriate Contractor employee(s) that the services are required and make all arrangements necessary to ensure that all Contractor employee(s) are present for the performance of work. The response time shall be within 30 minutes during normal duty hours when mechanics/ technicians are in the facility;

within two (2) hours of notification by the Government for non-duty hours.

The Contractor shall submit to the COR, for dissemination, a list of the 24-hour designated point of contacts for off-duty recall to include the name, position, and the day/night telephone number(s).

The Contractor shall submit revisions to the list as changes occur, or within the first two (2) hours of the next workday.

Recruitment and Retention

The Contractor shall develop and provide a robust recruitment and retention plan for total support in all areas of contract performance, as is the need to avoid unnecessary delays in the hiring process. Recruitment and retention of qualified employees is critical to the operational flow of DEA’s Aviation Division, and the need to retain qualified personnel motivated and dedicated to supporting DEA is paramount to the overall success of mission.

5.0 TEMPORARY DUTY TRAVEL (TDY)

The Contractor shall provide support personnel in a Temporary Duty (TDY) status for durations up to 180 days per trip/location as required by the DEA mission. Personnel assigned as permanent duty are subject to TDY to CONUS and OCONUS locations, as well as, other countries as dictated by mission requirements.

The Government does not guarantee tax free status to personnel assigned to foreign locations.

A. The Contractor shall ensure that all employees that travel outside CONUS have a current valid U.S. Tourist Passport, medical vaccination/immunizations, visa or other required clearance for the designated location. In the event official passports are determined to be necessary for foreign travel, issuance will be coordinated with the Government on a case-by-case basis.

B. The Contractor is responsible for establishing stringent administrative controls at sufficiently high levels to ensure that reimbursement for travel costs are authorized only when justifiable

Page 12 of 37 V1 20170427 with the scope of “official business.” All costs submitted for reimbursement under this contract shall be in compliance with Federal Travel Regulations and all applicable Standards and Regulations.

C. The Contractor should expect austere living and working conditions at most foreign operating locations. Spouses and other dependents are highly discouraged from accompanying Contractor personnel. If such individuals do accompany Contractor personnel, the Government assumes no responsibility financial or otherwise, for them. Lodging, transportation, and meals for Contractor personnel will generally be obtained from the local economy.

D. The Contractor shall establish a system to monitor and document all costs submitted for reimbursement to include the places designated, the allowable rates, and the regulations that are prescribed for payment of allowances and differentials to each contract employee subject to periodic review at the discretion of the COR. The Contractor shall make warranted changes to ensure that payments will continue only during the continuance of conditions justifying payment and will not in any instance exceed the timeframe or amounts allowable.

E. The Contractor shall implement procedures for contract employees engaging in travel under this contract to receive a credit card or cash advance for travel expense purposes.

F. The Contractor shall obtain prior written approval of all contract-related travel requirements from the COR and/or designated DEA representative, and ensure that travel occurs during normal workdays and hours whenever possible.

6.0 TRAINING

Contractor Employee Training

The Contractor shall develop and provide a Personnel Training Program plan to minimize delays in the on-boarding process. The plan shall include formal training for select maintenance, technical, and administrative personnel to ensure proficiencies are current. Informal training shall be conducted to ensure procedures are followed. Informal training shall include, but is not limited to, contract orientation, administration functions and procedures, MRO familiarization, safety training, security training, and hazardous material control training.

The Contractor shall establish Formal and Informal Training to maintain compliance with all applicable Standards and Regulations specific in paragraph C.5 of overarching TASS PWS.

6.1.1 Maintenance and Formal Training

The Contractor shall provide OEM/Factory (formal) initial and recurrent training to mechanics, avionics and mission equipment technicians on all aircraft, avionics and systems each employee will be responsible for maintaining. Initial OEM/Factory training for new-hire personnel will be completed within twelve (12) calendar months of their employment start date, and recurrent OEM/Factory familiarization will be required, at a minimum, every four (4) years. (Recurrent familiarization can be met by attendance of manufacturer’s technical briefings/meetings that provide updates on the platforms the mechanic/technician maintains.) The Contractor shall

Page 13 of 37 V1 20170427 provide FAA approved recurrent training for Inspection Authorization renewal for all personnel as required to support each site-level maintenance, repair, overhaul and modification activities.

Documentation of all formal OEM/Factory initial and recurrent training shall be maintained within the Personnel Training Program, as required in 6.1.

The Contractor shall obtain prior written approval of all contact-related training requirements anticipated to be passed on the Government for reimbursement from the COR and the designated Aviation Division representative. Reimbursement for initial OEM/Factory (formal) training will be approved once per mechanic, avionics or mission technician position during the performance of this contract. Travel in support of training attendance shall meet the requirements stated in paragraph 5.0.

6.1.2 Informal (On-Site) Training

The Contractor shall provide all necessary initial and recurring informal (on-site) training in support of the requirements of this contract. Documentation of all informal (on-site) initial and recurrent training shall be maintained with the Personnel Training Program, as required in section

5.0. Any “On-The-Job” training (OJT) shall be conducted in accordance with the Contractor’s OJT program. The OJT program shall specify details, procedures, lesson plans and documentation from onset to the completion of training. Specific training may include the following:

A. Maintenance OJT. The Contractor shall establish an OJT program for any tasks necessary to accomplish maintenance at the AOC and Offsite locations.

B. Administrative Training. The Contractor shall provide initial and recurrent Administrative Training to include contract requirement orientation with special emphasis on processing responsibilities such as, but not limited to, travel, TDY and/or PCS, overtime requests, Alliance Facility restrictions; safety, security, levels of authority, related policies and procedures, and hands-on training for the MRO computer system. Computer training should provide user level proficiency and competence with the system. The Contractor shall provide either formal or informal training to Acquisition personnel to ensure compliance with applicable Federal Acquisition Regulations (FAR).

C. Safety Training. The Contractor shall provide initial and recurring Safety Training pursuant to the requirements of OSHA, EPA, DOT and any other applicable Federal, State, or Local training requirements. The Contractor shall ensure that all personnel are informed of real or potential safety problems to include hazardous materials, available protective equipment, fire drill, shelter in place procedures and first aid procedures for the applicable work sites. Safety training shall also consists of providing instruction on the Contractor’s SMS and employee reporting program.

D. Security Training. The Contractor shall provide initial and recurring security training relating to the Alliance Facility and other work sites. The training shall include, but is not limited to locking buildings, performing periodic inventory of equipment, security and protection of Government property and materials, and limiting access to areas within the Contractor’s custody.

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Protection of Government property and materials includes the safeguarding of Personal Identifying Information (PII) and Sensitive but Unclassified (SBU) materials.

E. Hazardous Material Control Training.

The Contractor Shall provide each employee that handles, ships, generates or accumulates Hazardous Materials or waste with all training necessary regarding the specific Hazardous Material Control to meet all Federal, State and Local laws and regulations, as well and applicable DEA and Aviation Division policies and procedures.

The Contractor shall provide each employee responsible for the implementation or management of hazardous waste control with training regarding the specific Hazardous Material Control requirements as required by 29 CFR and 49 CFR, as applicable.

6.1.3 Contractor Personnel Training and Certification Records

The Contractor shall establish and maintain a Personnel Training Program for all Formal and Informal training, certifications, licenses and security clearance qualification information. This program will identify all requirements, track completion/certification and monitor recurrent training/certification requirements for each employee. This program will comply with all applicable Standards and Regulations included but not limited to section 3.0.

The contractor shall utilize the Aviation Division MRO system (Maximo for Aviation) to maintain records for each contact individual’s Formal and Informal training and currency status, to be made available for inspection by any authorized Government representative, upon request.

7.0 PROGRAM MANAGEMENT

The Contractor shall develop a Program Management Plan to be submitted with the proposal and updated as changes and improvements are identified. A comprehensive review and update of this plan shall be completed annually and submitted to the COR for review and acceptance.

Program Management Objectives

Achieve all contract objectives and meet or exceed all contract, performance and regulatory requirements and standards throughout all areas of contract performance.

Ensure the contract is adequately staffed with qualified personnel, and open positions are filled without delay or impact to contract objectives.

Ensure responsive, timely, and appropriate action is taken to address all customer concerns.

Identify, Evaluate, Recommend and Implement improvements identified to enhance Safety, Quality, Efficiency and Cost-effectiveness in the performance of contract requirements.

Operations Program

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The Contractor shall establish an Operations Program to include plans that address all aspects of Maintenance, Training, Flight, Mission and Administrative support required by this contract, including the main operating site, field operating sites and other locations as deemed necessary.

The Contractor shall provide recommendations for improved safety, efficiency and cost savings in the performance of all contract requirements. Recommendations shall be submitted in writing for approval by the COR, or CO as necessary, prior to implementation.

8.0 SAFETY MANAGEMENT AND QUALITY MANAGEMENT SYSTEM

Safety Management System

The Contractor shall incorporate a Safety Management System (SMS) that encompasses these four functional components: Safety Policy, Safety Risk Management, Safety Assurance and Safety Promotion. The Contractor’s SMS administrator shall coordinate with the Aviation Division to support the Aviation Division’s IS-BAO Stage 3 SMS certification, and subsequent renewal evaluation and certifications. In support of program coordination efforts, the Contractor shall engage in safety sharing meetings with DEA’s safety team on a quarterly basis, at a minimum. The Contractor shall establish safety objectives and goals with defined safety performance indicators to verify the safety performance of the program.

Quality Management System

The Contractor shall establish a comprehensive Quality Management System (QMS) that is consistent with the organizations quality policy. The Contractor’s QMS shall meet the intent of ISO 9001:2015 and must include quality objectives that are attainable and measurable. The Contractor shall prepare a Quality Objectives summary that demonstrates continuous improvement and progress in the various departments within the organization and deliver this report to the COR at the end of each month. The Contractor shall also utilize the Quality Management Plan to:

A. Outline the Contractor’s plan to meet quality and performance standards defined in Exhibit XXIII, Performance Requirements Summary (PRS) and the PWS.

B. Effectively monitor and ensure compliance with Title 14 Code of Federal Regulations.

C. Outline plan for managing quality control and quality assurance problems

D. Define quality tools

E. Establish quality roles and responsibilities

Quality Control

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP) to assure quality control of services is maintained through the duration of the contract. The QCP shall detail the Contractor’s overall quality approach, internal controls, processes and procedures to be implemented for day-to-day

Page 16 of 37 V1 20170427 operations of contract performance. The Contractor shall submit a copy of their current Quality Control Plan to the COR for review and approval.

Specialized Technical Drawings and Illustrations

The Contractor shall ensure that all specialized technical drawings and illustrations used in contract performance will not be changed nor altered in any form or manner, unless specifically authorized by the COR, DEA Maintenance Officer or authorized Government representative.

Specialized Technical Drawings and Illustrations receiving authorization for change shall have a stamp of approval with the signature of an authorized Government representative. The Aviation Division MRO may enable the Contractor to maintain material electronically through the MRO database. The Contractor shall maximize utilization of electronic technical drawings and illustrations to minimize environmental impact and maximize efficiency and cost savings. Paper technical drawings and illustrations, and any related subscription cost, unless required by Law, Regulation or Manufacturer, must be submitted for advance approval to the COR for concurrence with the DEA Supervisor for the area supported

Government Ownership

The Government will provide an initial inventory of publications, drawings and illustrations as they exist in the current technical libraries. Authorized Government personnel shall have access to these libraries. All contents of the technical library system are considered Government Furnished Property (GFP) for Aircraft Records Management

In addition to documentation requirements within this PWS, the Contractor shall make legible entries including documentation of any, and all associated maintenance/service manuals and procedures. Including serial numbers of specialty tools and equipment utilized in troubleshooting, repair/overhaul and operational checkout systems.

Quality Inspection

The Contractor shall perform all oversight inspections necessary to ensure the applicable technical manuals were followed during the performance of maintenance, inspection, repair and modification. Quality back-checks must be accomplished on all tasks performed on flight critical systems (i.e. engine, landing gear, flight controls, fuel systems, etc.) and prior to finalizing reassembly/close-out of areas where maintenance activities were performed. Where adequate quality control personnel are not available, a secondary inspection may be performed by another mechanic, technician or pilot. The Contractor shall document all quality checks and provide reporting of acceptance and rejection. If a quality check is rejected, cause for the rejection shall be documented for record or re-work.

The DEA Maintenance Supervisor, DEA Quality Assurance Specialists, and other designated government representatives reserve the right to perform no-notice surveillance of any quality inspection tasks to be performed by Contractor quality inspection personnel.

Stamping & Other Identification

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The Contractor shall ensure that all inspections stamps and other documentation do not reflect the DEA as owner or operator of any aircraft or equipment. The Contractor’s use of Government identification on any document or forms is not authorized as it may mislead vendors into believing that the document is authorized by the Government.

Technical Data, Drawings, and Illustrations

All technical data developed by the Contractor under this contract shall be considered property of the Government and shall be utilized on DEA Aviation Division aircraft only, unless specific authorization is given by the Contracting Officer.

All drawings created and approved for modification of Aviation Division aircraft become property of the U.S. Government upon delivery. Release of these documents is authorized for contract performance. Dissemination of drawings is authorized to parties supporting the maintenance, repair and/or modification of Aviation Division aircraft only, unless otherwise authorized/prohibited by contract.

The Aviation Division MRO may enable the Contractor to maintain material electronically through the MRO database. The Contractor shall maximize utilization of electronic technical drawings and illustrations to minimize environmental impact and maximize efficiency and cost savings.

9.0 DOCUMENTATION SUPPORT

General

The Contractor shall establish, maintain, inspect and keep current, all aircraft, engine, propeller, log cards, service records, maintenance inspection records and other records as necessary to document and maintain current and historical records for all maintenance, inspection, repair and modification for all aircraft. The Contractor shall ensure all entries to logbooks meet the requirements of Title 14 CFR 43.9 and/or 43.11. The Contractor shall be responsible for maintaining accurate computerized data and logbook documentation, as well as back-up copies (electronic) for all aircraft maintenance, repair, modification and inspection performed. The Contractor shall establish procedures to ensure maintenance support personnel perform and document all inspections, functional test, product or system inspection, and airworthiness release. Acceptance for aircraft release shall be coordinated with and approved by the DEA Maintenance Supervisor or designated Quality Assurance Specialist representative.

Maintenance Data Collection and Reporting

The Contractor shall maintain aircraft, engine, propeller and component logs and other records pertinent to maintenance, inspection, repair and modification in accordance with the Standards and Regulations in section 3.0. The Contractor is responsible for ensuring appropriate documentation entries and recording updated information in applicable records to protect the integrity and accuracy of each aircraft historical database. The Contractor shall ensure logbook documentation is available to substantiate and update MRO tracking data. The Contractor shall also ensure all

Page 18 of 37 V1 20170427 historical entries to aircraft, engine, propeller and component logs do not reflect DEA as the owner or operator.

10.0 AIRCRAFT MAINTENANCE PROGRAM

The Contractor shall develop an Aircraft Maintenance Plan to be submitted with the proposal and updated as changes and improvements are identified. A comprehensive review and update of this plan shall be completed annually, and submitted to the COR for review and acceptance. The Contractor’s Aircraft Maintenance Plan shall ensure compliance with applicable FAA Regulations, Aviation Division Policy, Aircraft Inspection Programs (AIP) and Original Equipment Manufacturer (OEM) requirements, while providing full-service maintenance support for all Aviation Division aircraft. This plan shall be revised within the 120-day transition-in period and updated as changes and improvements are identified. At a minimum, this plan shall be reviewed, updated and submitted to the COR for review within 30 days after the exercise of each option.

The Contractor shall comply with all FAA Airworthiness Directives (ADs) and OEM Mandatory Service Bulletins, or equivalent, for all aircraft, engines, propellers, equipment and components.

All non-mandatory service recommendation documents issued by OEMs shall be submitted to DEA Maintenance Unit for review and evaluation for added safety, value, mission capability, operational and maintenance efficiency. Non-mandatory service implantation approval will be provided by the Maintenance Supervisor through the COR. Where there is a conflict between applicable regulations, policy or requirements, the Contractor shall submit in writing, a request for deviation to the COR for coordination and approval with the DEA Maintenance Supervisor.

The Contractor may propose a maintenance philosophy resulting in maximizing Safety and Availability, while providing “best value” services and products. The Contractor should be specific as to how the philosophy will positively affect aircraft availability and cost, while maintaining a positive safety culture. The Contractor may propose a level of sub- contracting effort to maximize contract performance.

Aircraft Maintenance Program Objectives

A. Obtain timely and cost-effective maintenance support services in the United States and abroad to meet the Government operational and training requirements.

B. Optimize locations for significant aircraft calendar and hourly inspections, aircraft major modifications, and major repairs; thereby, maximizing the efficiency and cost effectiveness of maintenance support.

C. Provide a skilled aircraft maintenance team capable of sustaining DEA operated aircraft in a safe and airworthy condition in compliance with the regulatory requirements of 14 CFR, Part 43, 65, 91 and 145.

D. Provide maintenance support to perform main and field operating site level maintenance on aircraft and associated equipment.

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E. Provide continuous communication of each aircraft status with the Aviation Division Maintenance Supervisor, Operational Supervisors and Quality Assurance personnel during maintenance planning, vendor selection, scheduling, induction, in-process monitoring and delivery efforts.

Aircraft Maintenance Standards

The Contractor shall provide an aircraft maintenance program to maintain strict compliance with all applicable FAA regulations, commercial aviation industry safety standards, DEA guidelines and policies; industry standards; manufacturer’s instructions, airworthiness directives, service bulletins, specifications, letters and technical data.

Aircraft Support

The Contractor shall provide full-service maintenance support for all Aviation Division aircraft.

The Contractor shall submit a written Aircraft Maintenance Support Plan with the proposal that ensures compliance with applicable FAA regulations, Aviation Division policy and OEM requirements. This plan shall be revised within 30 days after contract award and updated as changes and improvements are identified. At a minimum, the plan shall be reviewed, updated and submitted within 30 days after the exercise of each option period.

Aircraft Safety, Availability, Reliability and Economy shall be the primary focus for successful performance. The maintenance philosophy is to repair to maximum extent possible while assuring timely delivery of best-value services and products.

Aircraft Maintenance and Inspection

The Contractor shall perform all scheduled and unscheduled aircraft maintenance, inspection and repair associated with the aircraft, engines, propellers, associated systems and specialized mission equipment at all manned locations as defined in this section. Utilization of on-site maintenance personnel is preferred before consideration of subcontract maintenance utilization.

Where subcontractor maintenance is utilized, the Contractor shall not allow a single vendor or inspection facility to perform all scheduled inspections over a 36-month period.

Scheduled Maintenance

The scheduled maintenance requirements are as defined in the aircraft, engine, propeller and on-board systems/equipment/component manufacturer publications and inspection requirements and supplemented by STC ICA, FAA Form 337 ICA, FAA Regulations and in compliance with the Applicable Standards and Regulations specified in section 3.0 and 8.0.

Unscheduled Maintenance

The Contractor shall perform unscheduled maintenance – to include preventative maintenance – on all aircraft, aircraft subsystems, engines, special mission equipment, ground support equipment (GSE) and any other components that affect the airworthiness of the aircraft.

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Unscheduled maintenance includes but is not limited to conditional inspections (i.e. lightning strike, overspeed, etc.) inspection of failed systems, fault isolation (troubleshooting), repair, removal and replacement, testing, adjustment and calibration of aircraft, engine, propeller, aircraft and mission systems and their related components to return the aircraft to service in a fully mission capable condition.

Fleet Management and Production Control

The Contractor shall include in the Maintenance plan, a detailed account of their approach to Fleet Management and Production Control Planning. This approach will address tracking, planning, communications, quality control, sustainment and execution of ALL maintenance, inspection, repair and alteration activities for all Aviation Division Bell 412 aircraft. The fleet management and production control philosophy is to maximize platform and mission systems availability while assuring Safe and Reliable aircraft by maintaining compliance with FAA, Manufacture and Aviation Division policy requirements.

Corrosion Control

The Contractor shall develop, implement, and maintain an aircraft corrosion control program that encompasses aircraft exterior surfaces, hidden surfaces, aircraft equipment and aircraft system components. The Contractor shall understand the requirements for a comprehensive corrosion prevention and control program and also understand the economic consequences of poor preventative maintenance or delayed corrective actions for corrosion control.

The Contractor shall adhere to all corrosion control requirements provided by the OEM of the various aircraft models within the fleet as well as those required by Aviation Division management and in accordance with AMM 5.17.0. Additionally, the Contractor shall ensure that preventive corrosion control measures are adequate for all Aviation Division aircraft based on assigned locations or areas locations where the aircraft will be based operationally.

The Contractors Corrosion Control Program shall include a written monthly report providing a list of aircraft that are assigned to a corrosive, salt-laden environment.

Aircraft Special Inspection Support

The Contractor shall conduct Aircraft Special Inspections for damage assessment (e.g., over torque, over-temp, hard landing, over speed, sudden stoppage, bird strike or lightning strike). At the Government’s request, the Contractor shall also provide support for acceptance and transfer inspections for seized and inter-agency transfer aircraft to determine the condition, up-date any required documentation such as aircraft configuration records, logs or other record systems, inventories, scheduled maintenance, warranties, or other actions necessary prior to acceptance and transfer of Aviation Division/Designated aircraft.

Upon completion of Special Inspections, the Contractor shall provide the Government with a detailed breakdown of the inspection report and findings. A corrective action plan to include total costs, required resources, and an estimated time of completion shall also be provided to the

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Maintenance Officer. The Contractor shall propose a comprehensive plan that provides the most cost effective and efficient method to return the aircraft to its original configuration.

Overhaul and Repair Support Planning and Scheduling

The Contractor shall monitor and evaluate all scheduled overhaul and repair requirements and develop a schedule and workflow to ensure assets are available prior to requirement. The schedule shall also allow for additional asset/spares availability to address unscheduled and/or unforeseen replacement requirements.

Aircraft Battery Maintenance Support

The Contractor shall provide aircraft battery maintenance support at all locations where equipment is available. Battery maintenance support shall be supplied for all types and styles of batteries used in the support of both ground and airborne equipment. All major or minor repairs, modifications, battery charging and servicing batteries shall be accomplished in accordance with aircraft or battery manufacturer’s maintenance manuals.

Sheet Metal Support

The Contractor shall perform metal fabrication of parts and assemblies for avionics installations, major and/or minor repair and alteration of aircraft structures, and the manufacture of aircraft metal components and/or associated structures.

Avionics and Specialized Mission Equipment Support

The Contractor shall provide comprehensive…