Bact and Vitek Service SOW.pdf

STATEMENT OF WORK

BacT/ALERT 3D 1200 SYSTEM WITH Vitek 2

GENERAL REQUIREMENTS: The effort required here under shall be performed in accordance with this Statement of Work and with all other terms and conditions set forth herein.

SCOPE: The contractor is required to provide all services, materials and equipment necessary for the repair and preventive maintenance of the government owned BacT/ALERT 3D 1200 SYSTEM comprised of the Control Module (Serial # 211CMT7989; ECN 123031) and five Incubator Modules

(1. SN 211IL8409; ECN 123026, 2. SN 208IL8280; ECN 123027, 3. SN 212IL8442; ECN 123028, 4.

SN 212IL8443; ECN 123029 and 5. SN 211IR9508; ECN 123030) beginning on 1 Oct 2025 and

VITEK 2 (Serial # VTK2XL4100), Densi Check Display Base DB15908 and DB04069, Densi Pod

SP04187 and SP09233, Smart Carriers SCSA16366 and SCSA16365, Smart Carrier Keyboards 532375-2 and 532375-2, Computer workstations MXL 9271L5C and CZC 4191Q90, Computer monitors

6CM93506XP and K14C012293 beginning on 1 Nov 2025 to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all repairs on equipment listed, and to assure continued operation at their designed efficiency and capacity.

LOCATION: Complex Testing Division, Laboratory Department, Naval Medical Center San Diego, 34800 Bob Wilson Drive, San Diego, Ca 92134-5000.

NMCSD PREVENTIVE MAINTENANCE REQUIREMENTS

a. Perform service repair/preventive maintenance to industry standards.

b. Ensure that only FULL Y QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) or comparable third-party service schools for the above-mentioned equipment, shall be employed in the performance of all work performed under this contract.

Upon request, contractor shall provide training certificates (or notarized copies) to the Material

Management Department, Biomed Repair Department division for verification.

c. Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

d. Provide software updates installs and uninterrupted power supply installs and troubleshooting when needed.

NMCSD CORRECTIVE MAINTENANCE REQUIREMENTS:

a. Correct inoperable condition in a timely manner. Immediately upon contract award, the contractor will provide Material Management Department BIOMED division, Naval Medical Center San Diego, an emergency telephone number. Contractor will respond no later than two (2) hours after telephone notification. Provide 24-hour, seven days a week telephone support when service visits are not required.

b. Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

c. Equipment improvements/modifications shall be made only upon Material Management Department, Biomed Repair Department written approval and direction.

d. Notify the Material Management Department, Naval Medical Center San Diego, Biomed Repair

Department immediately upon receipt of OEM or replacement parts/equipment safety recalls notices.

e. Ensure that original design and functional capabilities will not be changed, modified, or altered unless the Material Management Department, Biomed Repair Department, Naval Medical Center, San Diego authorizes such changes in writing.

f. Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

g. Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

h. Extend to the Government all commercial warranties on replacement parts, consistent with standard industry inventory.

i. Provide twenty-four-hour telephone support including weekends and federal holidays.

TRAVEL AND RELATED EXPENSES: Contractor shall be responsible for its service related trip expenses including round trip travel, mileage, and overnight living expenses.

RESPONSE TIME: Contractor shall make reasonable efforts to:

a. Respond by telephone to any report of a malfunction within two (2) hours of notification by

NMCSD.

b. Provide on-site support within one (1) business day of notification by NMCSD personnel.

TITLE TO EQUIPMENT: Contractor shall not assume possession or control of any part of the equipment. The government retains ownership to title thereof.

LIABILITY: The Contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

UTILITIES: The Contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Medical Center's electrical wiring and equipment, must approve contractor electrical equipment.

SHIPMENT: The contractor shall not exceed two (2) business days of shipment for all equipment coming from and going to Material Management Department, Biomed Repair Department, Naval

Medical Center San Diego.

ACCESS TO EQUIPMENT: Contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on-duty personnel responsible for such equipment.

GOVERNMENT PERSONNEL: NMCSD employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

PARTS AVAILABILITY: To ensure minimal equipment downtime, contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials within two (2) business days.

LABOR: All compensation for labor from the hours of 0700 to 1900 Local PST Time is included in the contract price. Any labor performed outside of this timeframe is not included in the contract pricing. If service becomes necessary to be performed between 1900-0700, NMCSD Biomedical

Repair Division shall be notified prior to performance. Parts and materials: All compensation for parts and materials is included in contract price.

PARTS/SUPPLIES QUALITY: Parts and Supplies provided under this contract shall be new.

SECURITY REQUIREMENTS: Contractors without DBIDS (Defense Biometric Identification system) Credential – Access Badges will be required to be escorted into the facility.

CONTRACTOR CHECK-IN/CHECK-OUT: Contractor is required to report to the Material

Management Department, Biomed Repair Department, Build 1, Ground Floor, Room GD-18Hl

Naval Medical Center San Diego, for Visitor Badges during the hours of 0700-1600, Monday through Friday, prior to and upon completion of any service/repair performed.

FIELD SERVICE REPORTS: Contractor shall furnish a written or electronic vendor supplied

Field Service Report (FSR) to the Duty Staff at:

Naval Medical Center, San Diego

Bio Medical Repair

Building 1, Ground Floor, Room GD-18Hl

Phone: 619-532-8010

Fax: 619-532-8013

Or electronically at: usn.nmcsd-contractadministrator@mail.mil

The contractor, or his representative, shall complete the vendor supplied Field Service Report to include the following:

Contractor Name

Technician's Printed Name, Telephone Number and Signature

Date and Time of Arrival

ECN (Equipment Code Number) and Serial Number

Time Expended Repairing/Service; Labor Hours, Rate and Materials

Summary of Work Performed and Accepted by End-User (Government Representative's

Printed Name and Signature)

All Field Service Reports shall be submitted within 72 hours of completion of service.

Completed Field Service Reports are Required Prior to Acceptance of any Invoice.

PREVENTIVE MAINTENANCE AND REPAIR SERVICE SCHEDULES SERVICES SHALL BE

REQUIRED BASED UPON THE FOLLOWING AGREED SCHEDULES:

PREVENTIVE MAINTENANCE: (Check One)

_ _ One (1) time per fiscal year (indicate month)

______ Two (2) times per fiscal year (December/June)

______ Four (4) times per fiscal year: December/March/June/September

REPAIR: (Check One)

______ Monday - Friday, 0800-1600

__x___ Seven (7) days per week, 0700-1900