Care+Systems+Amendment+5+-+DHHS+Texting.pdf

CONTRACT AMENDMENT

CONTRACT NAME AND NUMBER: TECHNOLOGY CONTRACT SCHEDULING SOFTWARE,

DHHS CONTRACT #050-11873

AMENDMENT NUMBER: 5

This Amendment is made to DHHS Contract #050-11873 (Contract) between the state of North Dakota, acting through its Department of Health and Human Services and Office of Management and Budget, State Procurement Office (STATE), and Care Systems, Inc. (CONTRACTOR).

The parties agree to the following terms and conditions and expressly agree that if any of the following terms and conditions conflict with any of the terms and conditions of the Contract, then, notwithstanding any term in the Contract, the following terms and conditions govern and control the rights and obligations of the parties.

The parties agree to amend the Contract as follows:

Scope of Work Contract Section 4, Scope of Work is amended to add messaging for the North Dakota State Hospital and Life Skills and Transition Center, as listed in Exhibit 1 to this Contract Amendment. The work will integrate Granicus� Targeted Messaging Service (TMS) into CareWare so secure notifications can be sent via SMS for the following events.

Compensation Exhibit B of the Contract is amended to add the following items:

Project: NDDHS

Description Quantity Monthly

Rate Total

Amount

CareWare Granicus Texting Integration Development (Programming, QA, Implementation)

14 days N/A $11,200

Care Systems Routine Admin/Maintenance Fee per month (Annual 3% Escalation from Year 2 onwards)

$500 $6,000

Year 2 costs

$515 $6,180

Year 3 costs

$530.45 $6,365

Year 4 Costs

$546.36 $6,556

Year 5 costs

$562.75 $6,753

Additional Special Customizations/Enhancements/Maintenance

$100/hour If needed

First Year Total:

$17,200

Total Cost for 2-5 Years $25,855

Description Quantity Monthly

Rate Total

Amount

Additional CareWare Granicus Texting Integration Development (Programming, QA, Implementation)

2 days N/A $1,600.00

First Year Total: $1,600.00

Monthly Cost $0.00

This change is authorized under Contract Section 37, Merger and Modification, Conflict in Documents �� This Contract may not be modified, supplemented or amended, in any manner, except by written agreement signed by both parties��

All other terms of the Contract remain in effect. This Contract Amendment is not effective until fully executed by all parties.

EXECUTION

CONTRACTOR

Care Systems, Inc.

BY:

Printed Name:

Title:

Date:

STATE OF NORTH DAKOTA STATE OF NORTH DAKOTA

Acting through its Department of Health and Human Services

Acting through its Office of Management and Budget, State Procurement Office

BY: BY:

Printed Name: Christopher D. Jones Printed Name:

Title: Executive Director Title:

Date: Date:

Tricia Opp

IT Procurement Officer

10/17/202210/18/2022

EXHIBIT 1

These events will provide information to the user�s preferred method of notification via SMS but will require the employee to login to the Lite Portal to respond.

Notification Event � Login to Lite Portal to Respond Response to CW

A scheduler is sending messages for availability: Is user available for a specific date/time?

No response

A scheduler has opened new shifts for bidding:

If an individual shift is open for bidding, message will contain details, such as Unit, Job Title, Date, Shift Name, and Shift Time.

If multiple shifts are opened for bidding, message will inform users to login to Lite Portal to see more details.

Clickable URL will be provided for employees to login.

No response

A message sent from Manager within CareWare (this is a free text format, not a predefined message).

No response

Someone has requested a swap request.

System will notify user about swap request and will inform them to login to Lite Portal to accept or deny it.

Clickable URL will be provided for employees to login.

No response

These events will provide information to the user via SMS but will require the employee to login to the Lite Portal to respond.

Notification Event - No Response Needed from Employee Response to CW

� When my home unit schedule is published.

� When my unit's self-scheduling sign-up period has started.

� When one of my published assignments has been edited.

� If my bid is approved by the manager.

� When my swap is approved by a colleague.

� When my swap is approved by a manager.

� When my schedule change is approved by a manager.

� If any required credentials of mine are expired.

� If any required credentials of mine are in the grace period.

� When my approved bids are canceled.

No response

No HIPAA/PHI in notifications.

Log of messages/notifications sent out, including details, such as Account login, IP Address, Date/Time sent, etc.

System will provide means of tracking number of text messages/notifications sent out to avoid extra texts/costs to employees and DHHS.

System will provide means of setting limits and controlling volume of messages/notifications sent.

There are no limits in the number of messages coming out of CareWare.

Out of Scope The following tasks are not included in this project�s scope and will not be performed by

CONTRACTOR.

System will NOT be required to track or process responses from employees.

Any requirement for tracking and processing responses from employees (Two Way Texting) can be developed in a separate enhancement per request.

Deliverables CONTRACTOR will provide the following deliverables as part of this project:

Text Message Usage Report ND Messaging Enhancement User Guide Super User Training Session for ND Messaging Enhancement

Schedule CONTRACTOR and STATE shall develop a project schedule, including the following tasks and hours:

Task/Project Phase Est. Hours Required

CareWare Granicus Texting Integration Development (Programming, QA, Implementation)

Granicus Message Tracking Integration and Report

Super User Training Session for ND Messaging Enhancement

ND Messaging Enhancement User Guide