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Janitorial Services at Somerville Lake, Texas
Solicitation number
W9126G20Q0017
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SEE ADDENDUM

(No Collect Calls)

W9126G20Q0017 02-Mar-2020

b. TELEPHONE NUMBER

817-886-1051

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 01 Apr 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W9126G9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

DAISY CIARLARIELLO

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

US ARMY CORPS OF ENGINEERS FORT WORTH

819 TAYLOR ST, CT OFC RM 2A17

FORT WORTH TX 76102-0300

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 967454 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

SOMERVILLE PROJECT OFC

RUSSELL J. MEIER

1560 THORNBERRY DRIVE

SOMERVILLE TX 77879

TEL: 979-596-1624 FAX: 979-596-1624

(817) 886-6403FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$19,500,000

NAICS:

561720

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF73

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

BID SHEET

Office Janitorial

Lake Somerville, TX

ITEM #

BASE

11 May 2020 THRU 10 May 2021

OFFICE JANITORIAL

Items

Quantity

Unit of Measure

Unit Price

Amount

Building Interior Cleaning

Days

Building Exterior, Windows, Grounds Cleaning

Month

TOTAL

OPTION 1

11 May 2021 THRU 10 May 2022

OPTION 2

11 May 2022 THRU 10 May 2023

OPTION 3

11 May 2023 THRU 10 May 2024

Building Interior Cleaning 103

OPTION 4

11 May 2024 THRU 10 May 2025

Building Interior Cleaning 104

OPTION 5

6 MONTHS – FAR 52.217-8

11 May 2025 THRU 10 November 2025

Building Interior Cleaning 51

BASE PLUS FIVE OPTIONS TOTAL

US ARMY CORPS OF ENGINEERS

PERFORMANCE WORK STATEMENT (PWS)

OFFICE JANITORIAL for Lake Somerville, TX

1. GENERAL: This is a non-personal services contract to provide office janitorial services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform office janitorial services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.1.1 Basic Requirements: The following requirements for submitting a quote and receiving an award are now mandatory for conducting business with the DOD Government.

1.1.2 All offerors are required to obtain a Data Universal Numbering System (DUNS) number by visiting www.dnb.com.

1.1.3 All prospective Contractors must be registered in System for Award Management (SAM) database prior to any award resulting from this solicitation. If at time of award, Contractor is not registered, award will be made to the next successful “registered” offer. Registration may be accomplished via the internet at www.sam.gov.

1.1.4 All payments shall be made by Electronic Funds Transfer (EFT) or “direct deposit”.

1.1.5 E-Verify Verification of Eligibility: The Contractor must use the U.S. Department of Homeland Security E-Verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Contractor must provide to the Government two valid forms of Government-issued identification prior to beginning work to ensure the correct information is entered into the E-Verify system.

1.1.6 Permits: The Contractor will, without additional expense to the Government, be responsible for obtaining any necessary licenses, permits, and letters of certification. The Contractor will comply with any applicable Federal, State, County, and Municipal laws, codes, and regulations in connection with the performance of the work specified under this contract.

1.1.7 Veterans Employment Emphasis: In addition to complying with the requirements outlined in FAR Part 22.13, FAR Provision 52.222-38, FAR Clause 52.222-35, FAR Clause 52.222-37, DFARS 222.13 and Department of Labor regulations, U.S. Army Corps of Engineers (USACE) Contractors and subContractors at all tiers are encouraged to promote the training and employment of U.S. veterans while performing under a USACE contract. While no set-aside, evaluation preference, or incentive applies to the solicitation or performance under the resultant contract, USACE Contractors are encouraged to seek out highly qualified veterans to perform services under this contract. The following resources are available to assist USACE Contractors in their outreach efforts:

U.S. Department of Labor Veterans employment, www.vets.gov/ Federal veteran employment information , www.fedshirevets.gov/index.aspx Veterans’ Employment and Training Service (VETS) , http://www.dol.gov/vets/ Veterans Opportunity to Work (VOW) Program , http://benefits.va.gov/vow/ http://www.dnb.com/ http://www.sam.gov/ http://www.uscis.gov/e-verify http://www.vets.gov/ http://www.fedshirevets.gov/index.aspx http://www.dol.gov/vets/ http://benefits.va.gov/vow/

U.S. Army Warrior Transition Command Employment Index , wtc.army.mil/modules/employers/index.html Hiring Our Heroes initiative , www.uschamberfoundation.org/hiring-our-heroes Guide to Hiring Veterans , www.whitehouse.gov/sites/default/files/docs/white_house_business_counc il_-_guide_to_hiring_veterans_0.pdf

1.2. Scope: The Contractor is to provide all contract work force, equipment and material/supplies required to perform Lake Office interior and exterior office building cleaning services as specified in this PWS. Services may include, but not limited to: sweeping, vacuuming, scrubbing, mopping, rinsing, dusting or any other method necessary using soaps, detergents, disinfectants, cleaning solutions and dusting compounds. The Contractor shall accomplish professional office janitorial services sufficient to ensure an acceptable state of cleanliness at the Lake Offices specified in this PWS in accordance with the standards set forth in this contract.

1.2.1 Sustainability Requirements: The Contractor shall meet the recycled content requirements set forth by the EPA. Information and list of EPA-designated products may be found at http://www.gsa.gov/portal/content/105366. In addition, the Contractor shall meet the BioPrefered Program requirements set forth by the USDA. Information and list of USDA-designated product categories may be found at (http://www.biopreferred.gov/BioPreferred/faces/Welcome.xhtml).

1.3 Period of Performance: Base (11 May 2020 thru 10 May 2021), Option 1 (11 May 2021 thru 10 May 2022), Option 2 (11 May 2022 thru 10 May 2023), Option 3 (11 May 2023 thru 10 May 2024), Option 4 (11 May 2024 thru 10 May 2025), Option 5 (11 May thru 10 November 2025 – FAR52.217-8).

1.4 General Information

1.4.1 Quality Control: The Contractor shall maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall implement procedures to identify, prevent, and ensure non-recurrence of defective services, in accordance with solicitation requirements. The Contractor’s quality control program is the means to ensure Contractor’s work complies with the requirement of this PWS.

1.4.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with a Quality Assurance Surveillance Plan.

1.4.3 Government Holidays: Contractor shall NOT provide services if the Government Holiday falls on a scheduled workday, in this case, a Tuesday or Friday. Contractor shall NOT make up for these holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.4.4 Hours of Operation: Office hours of operation are from 8:00 am to 4:30 pm. Performance of office janitorial services will be completed between 8:30 am to 3:30 pm.

1.4.5 Place of Performance: The work to be performed under this contract will be performed at Lake Somerville Project Office, US Army Corps of Engineers, 1560 Thornberry Drive, Somerville, TX 77879.

Telephone number is 979-596-1622.

1.4.6 Type of Contract: The government will award a Firm Fixed Price Service Contract.

http://www.uschamberfoundation.org/hiring-our-heroes%20Guide%20to%20Hiring%20Veterans http://www.uschamberfoundation.org/hiring-our-heroes%20Guide%20to%20Hiring%20Veterans http://www.whitehouse.gov/sites/default/files/docs/white_house_business_counc http://www.whitehouse.gov/sites/default/files/docs/white_house_business_counc http://www.whitehouse.gov/sites/default/files/docs/white_house_business_counc http://www.whitehouse.gov/sites/default/files/docs/white_house_business_counc http://www.gsa.gov/portal/content/105366 http://www.gsa.gov/portal/content/105366 http://www.biopreferred.gov/BioPreferred/

1.4.7 Security Requirements:

1.4.7.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.4.7.2 Key Control: NOT APPLICABLE. No keys shall be issued to the Contractor or Contractor Personnel as office janitorial service work can only be completed at the facility during normal business operation hours. If the Contractor or Contractor personnel requires access to a locked office/area, a government employee will provide the requested access if feasible

1.4.7.2.1. Not Applicable.

1.4.7.2.2 Lock Combinations: Not Applicable.

1.4.7.3 Access and General Protection/Security Policy and Procedures: All Contractor and all associated sub-Contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The Contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in Contractor security matters or processes.

1.4.7.4 For Contractors Who Do Not Require CAC, But Require Access to a DoD Facility or Installation: Contractor and all associated sub-Contractor’s employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.7.5 Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or See Something, Say Something): The Contractor and all associated sub-Contractor’s employees shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the Lake Manager NLT 5 calendar days after the completion of the training.

1.4.8 Special Qualifications: Not Applicable

1.4.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the lake office in accordance with Federal Acquisition Regulation Subpart 42.5.

Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings Government will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.4.10 Contracting Officer Representative (COR): A COR is not required for this office janitorial service contract. The Lake Manager will monitor all technical aspects of the contract and assist in contract administration. The Lake Manager and Lake personnel will perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract. The Contracting Officer is the only authorized government agent allowed to make any changes to the terms and/or conditions of the contract.

1.4.11 Contractor Key Personnel: The following personnel are considered key personnel by the Government: Contractor Manager, Superintendent, and Quality Control Representative. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the Lake Manager. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

1.4.12 Identification of Contractor Employees: The Contractor and all Contractor’s employees shall adhere to all requirements stipulated in “Identification of Contractor Employees in the Federal Workplace”.

“Identification of Contractor Employees in the Federal Workplace (Aug 2008):

(a) The Contractor shall provide each of its employees who will be involved in the performance of the contract, on a Government facility, with an identification (ID) badge. The ID badge shall clearly display the Contractor’s name and the employee’s name and color photograph. The Contracting Officer or his/her designee shall approve the ID badge before the commencement of contract performance. It is the Contractor’s responsibility to ensure that all Contractor personnel wear the ID badge at all times when performing work under this contract at a Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of their clothing and above their waist, except when safety or health reasons prohibit such placement. This requirement is in addition to any Government facility security provisions that require that a Government-issued security badge also be worn.

(b) Contractor personnel shall clearly identify themselves to all attendees as a Contractor employee before the commencement of meetings with Government or other Contractor personnel. Contractor personnel shall clearly and immediately identify themselves as a Contractor employee when placing, answering or participating in telephone/VTC conversations with Government or other Contractor personnel.

(c) When Contractor personnel send e-mail messages from or to a Government-owned computer, they shall include a signature block that includes their employer’s name and the employee’s full name and e-mail address.

(d) Each of the requirements set forth in paragraphs a-c above, must be included in all subcontracts at any tier.”

1.4.13 Contractor Travel: Not Applicable

1.4.14 Data Rights: Not Applicable.

1.4.15 Organizational Conflict of Interest: Not Applicable.

1.5. GOVERNMENT FURNISHED ITEMS AND SERVICES:

1.5.1 Facilities: The Government will provide storage for limited quantities of Contractor equipment, tools materials and supplies at designated locations with Lake Manager approval.

1.5.2 Equipment: Not Applicable.

1.5.3 Materials: Not Applicable.

1.6 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

1.6.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Paragraph 1.5 of this PWS.

1.6.2 Equipment: The Contractor shall provide all cleaning equipment required to perform work under this contract.

1.6.3. Materials: The Contractor shall furnish all required supplies and materials to include, but not limited to: Paper products (appropriate size and type for dispensers) 2-ply toilet tissue and paper towels, liquid hand soap, dish soap, sponges, detergents, trash can liners for all trash cans inside the building, stainless steel polish, brooms, mops, mop buckets, wet floor signs, hoses, cleaning rags, cleaning solutions, disinfectants, deodorizers, urinal cakes, stain removers, safety equipment, and all necessary cleaning products and materials to successfully perform required specifications of this contract. Disinfecting and sanitizing products shall be capable of killing at least 99.9% of viruses and bacteria. If commercial grade products are used, they must be approved for use by the Lake Manager prior to use of the supplies or materials to include a list of the products or materials with manufacturer’s Safety Data Sheets (SDS). If after beginning initial services required by this contract, the Contractor desires to use any new commercial cleaning solution or agent, disinfectant, stain remover or any other supply of a chemical nature, the Contractor must obtain and submit a manufacturer’s "Safety Data Sheet" to the Lake Manager for approval at least five days prior to use. The Contractor is responsible for maintaining an adequate supply of materials on each service vehicle necessary for performing the required services.

1.6.4 All supplies provided by the Contractor must meet the recycled content requirements set forth by EPA at https://www3.epa.gov/epawaste/conserve/tools/cpg/resources.htm#resources.

1.6.5 All cleaners, strippers, air fresheners, etc. must meet the BioPreferred Program requirements set forth by USDA at http://www.biopreferred.gov. In addition the Contractor must use the following:

• Low or no toxic or hazardous chemicals

• Use of reusable microfiber mops and rags

• Energy efficient cleaning equipment

Use of chemicals and products that do not contain ozone-depleting substances (ODS).

1.7 CONTRACTOR MANAGEMENT REPORTING (CMR): Not applicable.

1.8 APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

1.8.1 The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

1.9 Attachment/Technical Exhibit List:

1.9.1 Attachment 1: Technical Exhibit One – Performance Requirements Summary

1.9.2 Attachment 2: Technical Exhibit Two – Deliverables Schedule

1.9.3 Attachment 3: Contract Discrepancy Report

1.9.4 Attachment 4: Service Frequency and Tabulation

1.9.5 Attachment 5: Lake Office Maps and Drawings

1.9.6 Attachment 6: Contractor Daily Activity Report

https://www3.epa.gov/epawaste/conserve/tools/cpg/resources.htm#resources http://www.biopreferred.gov/

1.10. SAFETY: The Contractor will comply with the safety requirements set forth in EM 385-1-1, entitled "Safety and Health Requirements Manual", and any revisions to said manual, copies of which are available at the Lake Office identified. This manual can be found on-line at:

http://www.usace.army.mil/SafetyandOccupationalHealth/SafetyandHealthRequirementsManual.aspx

1.10.1 Safety Plan - The Contractor shall provide a Safety Plan in accordance with requirements of EM- 385-1-1 (30 NOV 2014) Appendix “A”. When developing the Safety Plan, the Contractor shall follow Appendix “A” and reference each item in the plan back to Appendix “A”. Safety Plans that are not outlined as shown in the EM-385-1-1 Appendix “A” will be rejected.

1.10.2 Activity Hazard Analysis - The Contractor shall provide an activity hazard analysis (AHA) for each feature of work involved in this contract. AHA shall be in accordance with EM385-1-1 Paragraph 01.A.14 and utilizing the AHA form as shown in Figure 1-2 of the EM 385-1-1 dated 30 November 2014.

1.10.3 Safety Data Sheets - The Contractor shall provide Safety Data Sheets (SDS) for all commercial grade products used in the performance of this contract. Should the Contractor change products used for cleaning at any time during the performance of this contract, the Contractor shall submit an SDS for those new products to the Lake Manager for approval.

1.11. WORK TO BE PERFORMED: Work shall consist of furnishing all labor, equipment, and materials necessary to clean, service, and maintain sanitary conditions at locations identified in ATTACHMENT 5: Lake Office Maps and Drawings in accordance with this contract. All work shall be performed as set forth in the following specifications.

1.11.1. Cleaning Standard: All cleaning shall satisfactorily remove all insects, insect nests, webs, dirt, water, mud, grime, scum, soap, grease, gum, stains, streaks, markings, smudges, dust, fingerprints, cleaning residue, organic materials, urine, fecal matter, food particles, waste paper, lint, noxious odors and other debris. Noxious odors include, but are not limited to, odors from urine, fecal matter or any other organic waste and excessive vapors from cleaning solutions, disinfectants or deodorizers. Items requiring cleaning include, but are not limited to: all stainless steel items, interior/exterior walls, recesses, light switch covers, electrical receptacle covers, thermostat controls, electrical controls, interior windows, window blinds, and window sills, doors, door knobs, countertops, baseboards, light fixtures, air vents, ceiling, ceiling fans, carpets, credenzas, tables, chairs, shelves, displays, filing cabinets, display cabinets, video cabinets, key cabinets, cabinets, bookcases, bulletin boards, mirrors, refrigerator, microwave oven, stovetop/oven, icemaker, coffee maker, drinking fountains, clocks, burglar alarm boxes, fire extinguishers, first aid kits, plaques, pictures, paper towel dispensers, toilet tissue holders, soap dispensers, sinks, toilets, urinals, showers, trash receptacles, name plates, and floors. Secured areas shall not be cleaned.

All wall mounts, mounted displays, and electrical appliances such as calculators, radios, computers, computer keyboards, typewriters, printers, etc. and hardware such as books, staplers, trays, telephones, and other related objects will be lightly dusted only, with a feather or synthetic duster. No cleaning solutions or sprays may be used on or in the immediate vicinity thereof. (NOTE: Special care must be taken in cleaning and/or replacement of these items in order to prevent electrical shock or damage to the equipment.). In the event offices or specific items are not to be cleaned, Government will indicate such through the placement of a written note.

1.11.2. Restrooms: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. Surfaces of toilets, urinals, sinks, faucets, faucet handles, countertops, stall door handles and entry door handles shall be disinfected. Floors shall be mopped and disinfected. Care shall be exercised during cleaning to protect toilet tissue from becoming wet. If toilet tissue becomes wet, dry rolls shall be placed in the dispensers.

Cleaning agents, chemical solvents and disinfectants shall be of a formulation and used in such a manner that no plumbing, painted metal, wood, porcelain and stainless steel surfaces, ceramic tile, or vinyl, carpet coverings are damaged or marred. Liquid hand soap and toilet paper shall be of sufficient quantity to not become depleted between cleanings.

1.11.3. Kitchen/Breakroom: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

All countertops, stove tops, tables, sinks, faucets, faucet handles, ice machines, refrigerator and oven door handles and entry door handles shall be disinfected. Microwaves and ovens shall be cleaned on exterior surfaces only. Refrigerators shall be cleaned on the exterior surface only. Floors shall be mopped and disinfected. Cleaning agents, chemical solvents and disinfectants shall be of a formulation and used in such a manner that no plumbing, painted metal, wood, porcelain and stainless steel surfaces, ceramic tile, or vinyl, carpet coverings are damaged or marred. Kitchen areas include the main kitchen and conference kitchenette area. Dish soap, hand soap and clean sponges shall be provided.

1.11.4. Public Area/Conference Room: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. All countertops and all door knobs and door handles shall be disinfected.

1.11.5. Drinking Fountains: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

All drinking fountains shall be disinfected. Cleaning agents, chemical solvents and disinfectants shall be of a formulation and used in such a manner that stainless steel surfaces are not damaged or marred.

1.11.6. Building Entry Doors: All building entry door interior and exterior surfaces, including door frames and handrails shall be cleaned to obtain results specified in Paragraph 1.11.1. Door handles and knobs shall be disinfected.

1.11.7. Office Areas: All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. All countertops and all door knobs and door handles shall be disinfected.

1.11.8. Floors: All floor surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1. Only cleaning and disinfecting agents approved for specific floor type shall be used and shall be of a formulation and used in such a manner that no plumbing, painted metal, wood, porcelain and steel surfaces, ceramic tile, or vinyl, carpet coverings are damaged or marred. Acids or other caustic substances shall not be used on ceramic tile. Prior to mopping hard-surfaced floors, the Contractor shall utilize Wet Floor Signs at all building entrance doors. Additionally, the Contractor shall inform the Government prior to mop commencement to insure that Government may inform all Government employees present. Removal of spray or mop water from walls, partitions, slabs and floors shall be sufficient to reduce the possibility of slips and falls due to slick surfaces and prevent nuisance wetting of clothes and shoes. Water shall not be used on electrical fixtures. All hard surface floors shall be mopped, and all carpeted surfaces shall be cleaned and vacuumed.

1.11.9. Light Fixtures: All interior and exterior surfaces of indoor light fixtures and exterior only of the outdoor light fixtures shall be cleaned to obtain results specified in Paragraph 1.11.1.

1.11.10. Paper Products and Soap: All dispensers (paper towel, toilet tissue, and soap) shall be filled entirely during each cleaning. Paper towels placed in wall mounted dispensers shall meet dispenser’s manufacturer’s recommendations. Liquid hand and dish soap shall not be diluted.

1.11.11. Trash Receptacles: All trash receptacles shall have the liner and all contents removed. If contents may be removed without leaving soiled liner, the liner may be re-used. The Contractor shall tie up all liners with contents and place them in the dumpsters located outside the Lake Office. Trash receptacle shall be clean prior to replacing liner and liners shall be correct size to fit respective receptacles. All trash receptacles shall be returned to proper locations.

1.11.12. Building Exterior, Windows and Grounds

1.11.12.1. Building Exterior: Exterior building surfaces shall be thoroughly cleaned to obtain results specified in Paragraph 1.11.1 during each designated cleaning. Specific items requiring cleaning include, but are not limited to: office entries, light fixtures, glass doors and windows, eaves, columns, alcoves, slabs, handrails, sidewalks, and steps.

1.11.12.2. Windows: Interior surfaces of all windows shall be thoroughly cleaned by scrubbing, wiping or any other means necessary to obtain results specified in Paragraph 1.11.1 during each designated cleaning. Window frames, windowsills and window blinds are also considered part of this cleaning.

1.11.12.3 Grounds: Grounds consist of the Front Porch and Rear Porch shall be litter free over entire area defined by ATTACHMENT 5: Lake Office Maps and Drawings.

1.11.13. Contractor Cooperation: Work will be performed during Lake Office operation hours while Government employees are working within the office. The Contractor shall not perform work within offices behind closed door. In such instances, the Contractor shall initially skip the office and return later.

If office door is still closed, the Contractor shall indicate on the Contractor Daily Activity Report that the office was not cleaned because the door was closed. When office doors are open and the office is occupied, the Contractor shall ask permission to work within the office. If permission is not provided, the Contractor shall indicate on the Contractor Daily Activity Report that the office was not cleaned because the office was occupied and permission was not granted.

1.11.14. Additional Requirements:

(a) Building Interior Cleaning: Contractor shall perform cleaning of entire interior office as specified. Additionally, rear and front building entry glass doors (interior and exterior), associated porches (excluding windows), and walkway railings shall be cleaned.

(b) Building Exterior: Contractor shall perform cleaning of entire exterior walls, exterior light fixtures, and exterior surface of entry doors.

(c) Grounds Cleaning: Designated Grounds areas are the Front Porch and Rear Porch ATTACHMENT 5: Lake Office Maps and Drawings

Attachment 1

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS #1

Restroom Cleaning

The Contractor shall perform cleaning of entire restroom as specified in Paragraph 1.11.2.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

2 not meeting performance standards per month.

100% inspections

PRS # 2

Kitchen/Breakroom Cleaning

The Contractor shall perform cleaning of entire kitchen/breakroom as specified in Paragraph 1.11.3.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

No deviation 100% inspections

PRS # 3

Public Area/Conference Room

Cleaning The Contractor shall perform cleaning of entire public area/conference room as specified in Paragraph 1.11.4.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

No deviation 100% inspections

PRS # 4

Drinking Fountain Cleaning

The Contractor shall perform cleaning of drinking fountains as specified in

Paragraph 1.11.5.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

No deviation 100% inspections

PRS # 5

Building Entry Door Cleaning

The Contractor shall perform cleaning of building entry doors as specified in

Paragraph 1.11.6.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

2 not meeting performance standards per month.

100% inspections

PRS # 6

Office Areas Cleaning

The Contractor shall perform cleaning of office areas as specified in Paragraph

1.11.7.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

No deviation 100% inspections

PRS # 7

Floor Cleaning

The Contractor shall perform cleaning of floors as specified in Paragraph

1.11.8.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1.

No deviation 100% inspections

PRS # 8

Light Fixture Cleaning

The Contractor shall perform cleaning of light fixtures as specified in

Paragraph 1.11.9.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.11.1

10 not meeting performance standards per month.

100% inspections

PRS # 9

Paper Products and Soap

The Contractor shall assure that the supplies will not become depleted between cleanings as specified in

Paragraph 1.11.10.

All dispensers (paper towel, toilet tissue, and soap) shall contain an adequate supply to assure that the supplies will not become depleted between cleanings and obtain results specified in Paragraph

1.11.10.

No deviation 100% inspections

PRS # 10

Trash Receptacles

The Contractor shall remove refuse from trash receptacles as specified in

Paragraph 1.11.11.

All trash receptacles shall have the liner and all contents removed to obtain results specified in Paragraph 1.11.11.

3 not meeting performance standards per month.

100% inspections

PRS # 11

Building Exterior Cleaning

The Contractor shall perform cleaning of building exterior as specified in

Paragraph 1.11.12.1.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.12.1

2 not meeting performance standards per month.

100% inspections

PRS # 12

Window Cleaning

The Contractor shall perform cleaning of windows as specified in Paragraph

1.11.12.2.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.12.1

4 not meeting performance standards per month.

100% inspections

PRS # 13

Grounds Cleaning

The Contractor shall perform cleaning of grounds as specified in Paragraph

1.11.12.3.

All surfaces shall be cleaned to obtain results specified in Paragraph 1.12.1

4 not meeting performance standards.

100% inspections

Attachment 2 Technical Exhibit 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Work Schedule

(see PWS section 1.13)

5 Days Prior to Work

Commencement

One (1) Original Hard Copy or

Electronic Copy

Somerville Lake Office 1560 Thornberry Drive Somerville, TX 77879

Safety Data Sheets (SDS) (see PWS section 1.10.3)

Prior to Work Commencement and Prior to Use of

Different Product

One (1) Original

Hard Copy or

Somerville Lake Office

Somerville, TX 77879

Safety Plan (see PWS section

1.10.1)

Prior to Work

Somerville Lake Office 1560 Thornberry Drive Somerville, TX 77879

Accident Hazard Analysis (AHA) (see PWS section

1.10.2)

Prior to Work

Somerville Lake Office 1560 Thornberry Drive Somerville, TX 77879

Daily Activity Report

(see PWS section 1.15)

Daily When Work

Performed

Somerville Lake Office

Attachment 3 –Contractor Discrepancy Report

Attachment 4

SERVICE FREQUENCY AND TABULATION

Items Services Frequency

Base: 11 May 2020 thru May 2021

Building Interior Cleaning 101 Tuesdays/Fridays

Building Exterior, Windows & Grounds Cleaning 12 1st Tuesday of Each Month

Option 1: 11 May 2021 thru 10 May 2022

Items Services Building Interior Cleaning 103 Tuesdays/Fridays

Building Exterior, Windows & Grounds Cleaning 12 1st Tuesdays of

Option 2: 11 May 2022 thru 10 May 2023

Option 3: 11 May 2023 thru 10 May 2024

Option 4: 11 May 2024 thru 10 May 2025

Building Interior Cleaning 104 Tuesdays/Fridays

Option 5: 11 May 2025 thru 10 November 2025 – FAR 52.217-8

Building Interior Cleaning 51 Tuesdays/Fridays

Building Exterior, Windows & Grounds Cleaning 6 1st Tuesday of

Attachment 5 (one of two pages) LAKE OFFICE MAPS and DRAWINGS

ROOM/AREA SQUARE FT REMARKS

A Public Area (Administrative) 474 Ceramic Tile B Receptionist Desk (Admin) 59 Vinyl Tile C Office No. 1 (Work Room/Temp.

Ranger) 201 Carpet

D Office No. 2 (Admin) 212 Carpet E Office No. 3 (Eng.Tech) 205 Carpet F Office No. 4 (Manager) 325 Carpet G Office No. 5 (CRO Eng.Tech) 147 Carpet H Office No. 6 (Ranger) 147 Carpet I Office No. 7 (Ranger) 147 Carpet J Office No. 8 (Ranger) 147 Carpet K Office No. 9 (CRO BLM) 147 Carpet L Kitchen/Break Room 320 Vinyl Tile M Men’s Restroom 147 Ceramic Tile N Women’s Restroom 212 Ceramic Tile O Storeroom No. 1 (Maps) 220 Carpet P Public Restroom 42 Ceramic Tile Q Conference Room 510 Carpet R Storeroom No. 2 (Copy/Printer) 170 Carpet S Storeroom No. 3 (Mechanical

/Electrical) 40 Vinyl Tile

T Office No. 10 (File Room) 109 Carpet U Hallway 280 Vinyl Tile V Hallway 280 Vinyl Tile W Front Porch (Grounds Cleaning) 173 Concrete X Rear Porch (Grounds Cleaning) 159 Concrete

TOTAL 4,541 Carpet-2,687 sq.ft, Ceramic Tile-875 sq.ft, Vinyl Tile-979 sq.ft

NOTE 1: Building Exterior dimensions are approximately 91 feet wide x 68 feet long x 8 feet high.

NOTE 2: See Page two of two attachment 5 for Somerville Lake Office layout.

Attachment 5 (two of two pages)

Attachment 6 Contractors Daily Activity Report

DAILY ACTIVITY REPORT

LAKE OFFICE CLEANING

DATE: REPORT NO:

CONTRACTOR CONTRACT NO:

WEATHER: RAINFALL:

CONTRACTOR/SUB-CONTRACTOR PERSONNEL:

EQUIPMENT UTILIZED:

SAFETY INSPECTIONS:

VERBAL INSTRUCTION FROM QA INSPECTOR:

TYPE OF CLEANING: Daily, Monthly

TIME IN TIME OUT TYPE OF CLEANING REMARKS

Daily Cleaning

Monthly Cleaning

Work Leader CONTRACTOR'S VERIFICATION: The above report is complete and correct and all materials and equipment used and work performed during the reporting period are in compliance with the contract requirements and specification, except as noted above.

Contractor or Superintendent

W9126G20Q0017

Section SF 1449 - CONTINUATION SHEET

INSTRUCTIONS TO OFFEROR

INSTRUCTIONS TO OFFERORS

QUOTE DUE DATE/LOCAL TIME: SEE COVER PAGE

POINT OF CONTACT: Daisy Ciarlariello

Phone: (817) 886-1051 Email: CIV-OPS.Proposals@usace.army.mil & Copy furnish:

Daisy.Ciarlariello@usace.army.mil

Proposals will be accepted via “EMAIL ONLY,” no fax, mail, express mail, or hand carry, “NO EXCEPTIONS.” Subject line of email must include the solicitation number.

For additional help contact your local Procurement Technical Assistance Centers (PTAC).

Centers were created by Congress to assist businesses seeking to compete on federal contracts.

Services are generally free; however, a small fee may be charged for certain services. Please use website http://www.aptac-us.org/new/ to contact a center near your business to assist you in the preparation for a federal contract, registering in SAM or other required systems.

SYSTEM FOR AWARD MANAGEMENT (SAM) is REQUIRED to receive an award on all federal government contracts. Therefore, contractors are encouraged to begin this process sooner rather than later. If already registered, please ensure your registration is ACTIVE. The website to register with SAM is: www.sam.gov.

DATA UNIVERSAL NUMBERING SYSTEM (DUNS) is REQUIRED. Dun & Bradstreet (D&B) provides a DUNS Number, a unique nine digit identification number, for each physical location of your business. DUNS Number assignment is FREE for all businesses required to register with the US Federal government for contracts or grants in the System for Award Management (SAM see below).

Click here to request your D-U-N-S Number via the Web. If one does not exist for your business location, it can be created within 1 business day. The website to obtain your DUNS number:

http://fedgov.dnb.com/webform . For technical difficulties, contact govt@dnb.com

ONLINE REPRESENTATIONS AND CERTIFICATIONS APPLICATIONS (ORCA)

allows contractors to complete a one-time certification and representations for your use on any solicitation. The website to complete ORCA is available at the System for Award Management (SAM): www.sam.gov. The information previously maintained in CCR, FedReg and ORCA now is contained within the Entity Management area in SAM. Legacy EPLS information resides in the Performance Information area of SAM. Contractors MUST be certified in the NAICS Code and Size Standard applicable with this solicitation.

WAGE RATES: The Service Contract Act applies (see attached wage rates). Note: Does not apply to Contractors registered in System for Award Management (SAM) as Sole Proprietorships.

Below is a checklist to assist you to ensure all the proper documents are returned for consideration on this solicitation. Only those items checked as “required” must be returned.

Required Contractor Item

Complete Bid Schedule(s):

- BID SCHEDULE FOR BASE AND EACH OPTION YEAR

CHECK YOUR QUOTES FOR MATHEMATICAL ERRORS

DO NOT ROUND UP OR DOWN

Complete Clauses 52.209-5, 52.209-11, 52.212-3 Alt I, and 52.219-1 Alt I, 52.219-28, 52.222-22, and 52.222-25 OR confirm vendor’s ORCA (On-line Representations & Certifications) is updated in SAM on the vendor information sheet.

Include an active email address. You will be notified of your Selection/Non-selection by this method!!!

You must have an active SAM registration prior to award.

Include a printout of the first page of YOUR profile.

Provide two (2) Past Performance Questionnaires (PPQ) completed by employer/s or references who can vouch for your work capability. Ensure former employer returns the form and references the solicitation number and Company Name in the email subject line. CIV-OPS.Proposals@usace.army.mil and Daisy.Ciarlariello@usace.army.mil - PPQ forms must be submitted by quote due date to be considered for evaluation.

Scan all documents into a single .pdf file. PDF only authorized format.

EMAIL YOUR QUOTE to CIV-OPS.Proposals@usace.army.mil & Daisy.Ciarlariello@usace.army.mil SUBJECT LINE OF EMAIL

MUST INCLUDE THE SOLICITATION NUMBER AND YOUR

COMPANY NAME.

**Please see clause 52.228-5 Insurance and Insurance MFR for insurance requirements.

Vendor Information Sheet

IN THE EVENT OF AWARD, ISSUE CONTRACT TO:

COMPANY NAME: ______________________________________________________________

POINT OF CONTACT (POC):______________________________________________________

(Last name, First Name, Middle Name)

ADDRESS:______________________________________________________________________

(Number and Street) (City, State and Zip Code)

PHONE NUMBER:_________________________ MOBILE______________________________

(Area Code and Number) (Area Code and Number)

EMAIL ADDRESS:______________________________________________________

DUNS NUMBER: ______________________________CAGE CODE NUMBER:_____________

SSN/TIN NUMBER or Firm’s Tax ID Number (TIN):____________________________________

Vendor’s Online Representation and Certification Application (ORCA) is updated in SAM ____ Yes ____ No

52.237-1 SITE VISIT

Site Visit - FAR 52.237-1 – Those submitting a quote are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award.

To indicate your firm’s interest in attending a Site Visit, please email the point of contact below, providing the information required:

Site visit attendees must provide the following information:

1)Solicitation Number;

2) Project Title;

3) Names of individuals who will attend the site visit;

4) Name of company represented and

5) Phone number of company being represented

SITE VISIT:

Date: 16 March 2020 Time: 10:00 AM CST

Somerville Lake Project Office Address: 1560 Thornberry Drive

Point of Contact (POC) for Site Visit:

Daisy Ciarlariello, Contract Specialist Telephone Number: (817) 886-1051 Email: Daisy.Ciarlariello@usace.army.mil

CONTRACTING OFFICER STATEMENT

Only a warranted Contracting Officer either a Procuring Contracting Officer (PCO), or an Administrative Contracting Officer (ACO), acting within their delegated limits, has the authority to issue modifications or otherwise change the terms and conditions of this contract. If an individual other than the Contracting Officer attempts to make changes to the terms and conditions of this contract you shall not proceed with the change and shall immediately notify the Contracting Officer.

INSURANCE

Prior to commencement of work, the Contractor shall furnish the original of his Insurance Certificate directly to the Contracting Officer, Fort Worth District, Corps of Engineers, ATTN: CESWF-CT-S, P.O.

Box 17300, Fort Worth, Texas 76102-0300 and one copy directly to the Lake and Project Office. The Contractor shall maintain, during the entire period of his performance under this contract, the following minimum insurance requirements:

Submit a copy of Insurance Certificate directly to:

Capital Region US Army Corp of Engineers Somerville Lake Project Office 1560 Thornberry Drive Somerville, Texas 77879

Or email to: Daisy.Ciarlariello@usace.army.mil Phone: (817) 886-1051

(a) Comprehensive general liability insurance for bodily injury in the minimum limits of $500,000 per occurrence. No property damage liability is required.

(b) Comprehensive automobile liability insurance covering the operation of all automobiles used in connection with the performance of the contract in the minimum limits of $200,000 per person and $100,000 per accident for bodily injury and $20,000 per accident for property damage.

(c) Workmen's Compensation and Employer's Liability Insurance in the minimum amount of $100,000.00 or in compliance with applicable State statutes.

(d) An endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer.

NOTE:

(1) It is recommended that the contractor furnish a copy of the foregoing requirements to his insurance company in order to assure that an Insurance Certificate is issued meeting the minimum requirements shown. The Insurance Certificate shall also show the contract number to which it applies as well as a brief description and location of the work.

NAVFAC/USACE PAST PERFORMANCE QUESTIONAIRE (Form PPQ-0) CONTRACT INFORMATION (Contractor to complete Blocks 1-4)

1. Contractor Information Firm name: CAGE Code:

Address: DUNS Number:

Phone Number:

Email Address:

Point of Contact: Contact Phone Number:

2. Work Performed as: Prime Contractor Sub Contractor Joint Venture Other (Explain) Percent of Project work performed:

If subcontractor, who was the prime (Name/Phone #):

3. Contract Information Contract Number:

Delivery/Task Order Number (if applicable):

Contract type: Firm Fixed Price Cost Reimbursement Other (please specify):

Contract Title:

Contract Location:

Award Date (mm/dd/yy):

Contract Completion Date (mm/dd/yy):

Actual Completion Date (mm/dd/yy) Explain Differences:

Original Contract Price (Award Amount):

Final contract Price (to include all modifications, if applicable):

Explain Differences:

4. Project Description:

Complexity of Work High Med Routine How is this project relevant to project of submission? (Please provide details such as similar equipment, requirements, conditions, etc.)

CLIENT INFORMATION (Client to complete Blocks 5-8)

5. Client Information Name:

Title:

Phone Number:

Email Address:

6. Describe the client’s role in the project:

7. Date Questionnaire was completed (mm/dd/yy):

8. Client’s Signature:

NOTE: NAVFAC/USACE REQUESTS THAT THE CLIENT COMPLETES THIS QUESTIONNARIE AND SUBMITS DIRECTLY BACK TO THE…

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