B1 Draft Performance Work Statement for RFI.docx

PERFORMANCE WORK STATEMENT

SECURELOGIX ETM (Enterprise Telephony Management)

1.0 INTRODUCTION

The SecureLogix ETM (Enterprise Telephony Management) system helps secure, optimize and simplify management of Enterprise Voice/Unified Communications (UC) networks through enterprise-wide voice intelligence and unified policy enforcement and management. MCB Camp Pendleton MCIWEST G6 implemented this system in 2011.

2.0 SCOPE

This systems helps protect the voice network from attack, fraud, data leakage, financial losses and service abuse over Time Division Multiplex (TDM) and Voice over Internet Protocol (VoIP) enterprise phone lines, while optimizing voice service and infrastructure expenses. The system is Internet Protocol-Private Branch Exchange (IP-PBX) vendor independent that supports analog, digital, and VoIP carrier trunking, supports centralized monitoring, prides reporting and consistent policy enforcement of all enterprise voice communications. Vendor independent is irrespective of the customer´s mix of TDM or VoIP services. Distributed appliances are placed at the voice network edge to monitor all inbound and outbound TDM and VoIP/Session Internet Protocol (SIP) call flows. The appliances delivers a suite of security and management applications across the enterprise and are remotely managed from a central administration console.

3.0 PERFORMANCE OBJECTIVE

3.1 The contractor shall provide support in addressing operational problems with the current SecureLogix® ETM. The problems may include software issues, provisioning, and any other technical related problem.

3.2 Services shall be available during working hours from 0700 PST – 1530 PST Monday through Friday excluding federal holidays.

3.3 The contactor shall provide a toll-free number that the MCIWEST G6 can dial for technical support during the above stated hours. Technical support may also be provided via the internet only as a secondary means of accessing technical support.

3.4 The contractor shall provide internet access to the SecureLogix online Knowledge Base on a 24/7 basis. The Knowledge Base shall contain release notes, technical bulletins, and other material that can answer many questions about product operation.

3.5 The contractor shall provide support for 50 ETM Customer Care Bundles (one bundle equals one span or T-1, SIP License, or 1000 Series Appliance). Bundled care includes Software Maintenance, Upgrades, and Technical Support for the SecureLogix ETM System.

3.6 Harassing Callers List (HCL) updates shall be provided twice a year. All updates to the HCL shall be applied at the customer's site by SecureLogix.

3.7 The contractor shall provide an extended warranty for two (2) ETM 1000 appliances and three (3) ETM 3200 appliances. Any failures of these appliances shall be repaired via the return and repair process. The vendor shall pay for all shipping of the equipment to Camp Pendleton and back to the vendor. There is no requirement for the vendor to provide on-site support for these devices. Support for the restoration of these devices shall be completed via the toll free number detailed in para 3.3 above.

4.0 EXISTING SYSTEM CONFIGURATION

4.1 EM 6.3 modules is the current existing SecureLogix applications:

4.2 Hadware: 2 Dell Power Edge R300 Servers, two ETM 1000 appliances, and three ETM 3200 appliances.

4.3 Software: ETM V6.3

5.0 GENERAL REQUIREMENTS

The contractor shall provide software maintenance, upgrades, and technical support to the existing SecureLogix Enterprise Telephony Manager (ETM) Government Owned and Government Operated (GOGO) system.

6.0 REQUIREMENT SPECIFICS

6.1 All existing T1 trunking links shall remain in place.

6.2 All the existing internal security policies in the system implemented by MCIWEST G6 shall remain in place and backed up if any upgrade is required and then restored once the upgrade is completed.

6.3 All existing system report formats shall not be changed. Any new system reports provided by an upgrade shall be added to the current list of available reports.

6.4 All existing hardware shall remain in place and shall be kept in an operational state as part of the maintenance contract.

BASE ACCESS AND SECURITY REQUIREMENTS

Base access requirements and procedures may change during the term of a contract. The Contractor shall comply with all changes, and such compliance shall not be grounds for a request for an equitable adjustment or other contract modification.

CONTRACTORS

Contractor and subcontractor employees shall comply with installation rules and regulations, including installation access requirements. The Contractor is responsible for ensuring that each of its subcontractors fully comply with the following requirements, and shall flow down to subcontracts a clause to satisfy this contractual obligation.

The Commanding Officer of each base has broad authority to remove or exclude any person from the military installation to protect personnel and property, to maintain good order and discipline, and to ensure the successful and uninterrupted performance of the Marine Corps mission. In the exercise of this authority, the Commanding Officer may refuse to grant entry or may bar Contractor employees, including employees who have been granted a personal entry pass. Refusal to grant an employee a personal entry pass or barment of an employee does not relieve the Contractor of the responsibility to continue performance under this contract, and shall not constitute grounds for contractor claim or request for equitable adjustment.

The Contractor’s employees shall observe and comply with all base rules and regulations applicable to contract personnel, including those applicable to the safe operation of vehicles, and shall not be present in locations not required for the proper performance of this contract.

Contractor personnel performing work under this contract shall be readily identifiable as an employee of the contractor either through the use of uniforms or with nametags, as directed by the Contracting Officer. Any alternate methods of ensuring contractor personnel are readily identifiable must be approved in advance by the Contracting Officer.

Contractor personnel and equipment entering a military installation are subject to security checks. Contractor personnel shall follow any direction given by Military Police or other security or safety personnel.

Common Access Cards (CAC) and Defense Biometric Identification System (DBIDS):

The Contractor is responsible for providing information required to obtain clearances, permits, passes, security badges, or employee credentials required for Contractor personnel or equipment access. This includes information required for police or background checks or investigations.

The Contractor is responsible for ensuring such clearances, permits, passes, security badges, or employee credentials are immediately returned to the issuing activity upon termination of an employee, completion of a project, or termination of a contract or subcontract.

All Contractor personnel performing work under this contract who require access to military installations shall obtain whatever personal entry or vehicle passes are required for access to that installation. The procedures below are the current installation access requirements for Government installations and are provided for information only. The Contractor is responsible for ascertaining and complying with all currently installation access requirements throughout all performance periods under this contract.

1. The Contractor shall obtain a letter of support from the customer that their contract ultimately supports. The letter of support will identify the Company Name, Contract Number, period of performance of the contract, location of performance, Driver’s License and expiration date of each of the Contractor’s employees, and point of contact information for the customer that signed the request. The Contractor’s employees will take the letter of support to request a DBIDS card to the Base Access Control Branch, Provost Marshal’s Office, located at the applicable Government installation. Hours of operation are from 07:30 am to 4:00 pm, Monday through Friday. They are closed on weekends and federal holidays.

2. DBIDS cards will be issued by the Base Access Control Branch. Grounds for denial or revocation of a Business Pass include if the applicant:

I. Is listed on the National Terrorist Watch List.

II. Is not a U.S. Citizen and is illegally present in the U.S. or whose U.S. citizenship, immigration status, or Social Security Number (SSN) cannot be verified.

III. Is subject to an outstanding criminal warrant.

IV. Business pass application contains false or fraudulent information.

V. Has a felony conviction within the last 10 years.

VI. Has a total of three criminal misdemeanor convictions within the last 10 years.

VII. Is a registered sex offender, regardless of the date of the criminal offense.

VIII. Has a criminal misdemeanor or felony conviction for the following types of criminal offenses:

1. Offenses of a sexual nature;

2. Offenses of violence;

3. Offenses related to gang related activity, supremacist, or extremist behavior; i.e., hate crimes;

4. Crimes resulting from the possession, use, manufacturer, introduction, or distribution of any illegal drug listed in the Comprehensive Drug Abuse Prevention & Control Act of 1970, Schedules I through IV;

IX. Has a criminal misdemeanor or felony conviction for offenses in which weapon instrumentality (e.g., firearm, knife, or other bladed instrument, club, brass knuckles) was used either as a means of violence, or threat of violence.

X. Military active duty was terminated by the receipt of a dishonorable discharge or bad conduct discharge.

XI. Has been issued a debarment order and is currently banned from any military installation XII. Has exhibited characteristics, traits, or other indications that cause concern for the safety or welfare of personnel and/or residents aboard the base; or that causes concern for the physical security of the base.

3. DBIDS/MCESS card holders will be required to transition to the Defense Biometric Identification System (DBIDS) credential in order to access to the applicable Government installation and other controlled areas within the MCIWEST Region. DBIDS credentials will be valid for the duration of your contract, not to exceed five years; however, re-vetting of individuals’ information will occur each year.

To help expedite processing time, DBIDS pre-enrollment is encouraged at HTTPS://DBIDS-GLOBAL.DMDC.MIL/ENROLL.

Note: pre-enrollment is currently only possible if an individual sponsor can be identified. As needed, Base Access Control will issue temporary passes, valid for up to 60 days, to contractors and venders to accommodate them during the DBIDS transition. DBIDS® credentials will only be issued by the Fortior Solution representative who is located at Base Access Control.

Effective 1 October 2018, all contractors and vendors must be in possession of a DBIDS credential that is authenticated for all MCIWEST and west coast Service-Level Training Installations (SLTI).

4. Common Access Card (CAC):

a. The Contractor shall provide proof that a National Agency Check with Inquiries (NACI) has been submitted to the Office of Personnel Management (OPM) for each employee requiring a CAC Card. During the period between the time that the request is submitted and the time that the investigation is returned, the Government may grant temporary access to the Contractor employee. Whether to grant temporary access is within the sole discretion of the Government, and a decision not to grant access shall not be grounds for a claim, request for an equitable adjustment or other contract modification, and shall not constitute an excuse for Contractor failure to perform. Such temporary access will not exceed 90 days.

b. Upon the return of the Investigation Schedule Notice and Certificate of Investigation from OPM, the Contractor shall provide a copy to the security manager that has overall responsibility for the customer supported by the Contractor’s employees.

c. "Report of Agency Adjudication Action" (form 79A) is sent when there are potential actionable issue (s) at the minor, moderate, or substantial level which may be disqualifying under suitability/security considerations. If the contractor receives an Agency Adjudication Action from OPM, the security manager shall be consulted before such adjudicative action is determined and returned to OPM.

d. The Government will use the Adjudicative Guidelines (CNO letter 5520 Ser 09N2/6U871220 of Sept 06) to guide determinations on whether access will be granted.

e. The Contractor will be notified in writing if there is a disqualifying event that prevents the Contractor’s employee from obtaining a CAC. If temporary access was granted it will be immediately revoked.

f. The information required to initiate a background investigation through OPM, as well as a listing of the forms that are required, is contained at the following website: http://www.opm.gov/extra/investigate/IS-15.pdf

Base access requirements and procedures may change during the term of a contract. The contractor shall comply with all changes, and such compliance shall not be grounds for a request for an equitable adjustment or other contract modification.

ADDITIONAL REQUIREMENTS

a. Photography is restricted on the Base. Clearance for photography shall be obtained in advance from appropriate Base personnel. When requested, all film or storage media must be turned over for processing and security inspection.

b. All contractor personnel shall be familiar with the installation Fire Danger Rating System (FDRS). Personnel are required to observe all restrictions applicable under the FDRS pertaining to permit activities while on the Base. Vehicles shall be parked only in designated parking areas in designated parking lots. Smoking is restricted to areas of bare soil. Fires of any nature are prohibited.

c. Do not pick up, remove, or disturb any ordnance (spent or live ammunition, brass, pyrotechnics, etc.).

d. Some areas of the Base may be inaccessible due to road conditions following heavy and/or prolonged rainfall. Adjustments to work schedules due to road/weather conditions shall be coordinated with the Contracting Officer. If your vehicles gets stuck or breaks down, military personnel cannot pull or tow your vehicle. Call (411) for assistance.

(End)