B08 Performance Work Statement (PWS).docx

PERFORMANCE WORK STATEMENT (PWS)

Barracks CCTV Maintenance and Repair Service

1. GENERAL: This is a non-personnel services contract to provide barracks Closed Circuit Television (CCTV) maintenance and repair service. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: CCTV – Maintenance and Repair Service Contract. The Contractor shall provide all management, tools, equipment, and labor necessary to provide maintenance and repairs for CCTV systems and associated all components in 244 barracks for the duration of the contract.

1.1.1. The contractor shall provide all personnel, management, supervision, testing, equipment, tools, supplies, and transportation necessary for on-call, corrective and preventive maintenance and repair of all CCTV equipment. Appendix A is provided for estimated workload data with information about the CCTV systems location (barracks) and an equipment list that shall be kept current with additions or deletions by the Contracting Officer Representative (COR) on an as needed basis and with the issuance of a contract modification. The Government reserves the right to add or delete the number of CCTV systems (barracks) during the life of the contract.

1.2. Background: CCTV System in 243 Barracks will be maintained through an external provider subject to a contract. The last contract expired at the end of November 2022. Our junior enlisted Soldiers and KATUSAs live in high population, multi-story barracks where crime may occur, to include SHARP incidents. 8A is committed to providing a safe and secure living environment for our Soldiers and KATUSAs residing in the barracks. This crime deterring and documentation system will enhance crime prevention measures to better protect our Soldiers and KATUSAs and in the event a crime or SHARP incident occurs, provide law enforcement personnel a valuable investigative tool.

1.3. Objectives: The objective of this effort is to implement a standardized, centrally managed CCTV Management and Use Program for 8A units to include CCTV System maintenance and repair service compatible with the systems located in identified barracks peninsula wide. This program shall perform Semi-Annual Preventive Maintenance with Repair Service (PM), Corrective Maintenance and Repair Service (CM), and On-Call Maintenance and Repair Service (OM) of the CCTV Systems for each of the following Areas: Area North, Area III, Area IV, and identified barracks located at Osan AB, Suwon AB, and Kunsan AB simultaneously. This program will also provide for replacement parts as needed.

1.4. Scope: The Contractor shall perform maintenance and repair on all CCTV Systems located in barracks listed in Appendix A as required in the Performance Work Statement (PWS). The priority of performance shall be On-Call Maintenance and Repair Service (OM), followed by Corrective Maintenance and Repair Service (CM) and then Preventive Maintenance with Repair (PM) on all barracks listed in Appendix A.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 7 months and four (4) 12 months option years. The Period of Performance reads as follows:

1.6. General Information

1.6.1. Quality Control Program: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how the contractor assures that the work complies with the requirements of the contract. An electronic copy a comprehensive written QCP shall be submitted to the KO and COR with the contractor proposal. The QCP shall be reviewed and approved by the COR 10 days after contract award. If changes to the QCP are required, the contractor shall submit an electronic copy to COR for approval before changes are implemented.

1.6.1.1. The contractor’s QCP shall contain, as a minimum, the following items:

a. A description of the inspection system to cover all services. Description shall include specifies as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

b. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

c. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

1.6.1.2. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.2. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The ACOR/COR will validate the service(s) to determine if the contractor has performed all required services at a satisfactory level.

1.6.3. Recognized Holidays: The contractor shall be available to respond to emergency maintenance and repair service (OM) as needed during all recognized federal and Korean National holidays.

1.6.4. Hours of Operation: The contractor shall conduct PM between the hours of 8:00am – 5:00pm Monday thru Friday except recognized US and Korean holidays and be available to respond to emergency maintenance and repair service (OM) 24 hours a day and 7 days a week, which includes during non-duty hours and as described in Paragraph 1.6.3.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at barracks peninsula wide as listed in Appendix A.

1.6.6. Type of Contract. This contract is firm fixed price. There is a firm fixed price associated with the monthly PM and CM/OM jobs completed.

1.6.7. Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Special Qualifications. All contractor employees shall be able to read, write, speak, and understand English fluently, shall have the ability to communicate effectively to CCTV systems owners and operators and have relevant experience to perform the requirements of the PWS of this contract.

1.6.9. Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend a post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5 within ten (10) days of contract award. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor performance and notifies both the KO and contractor of any deficiencies; coordinate availability of government furnished property and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. Key Personnel. The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing to the COR. The Contractor shall provide names, cell phone numbers and email addresses to the COR no later than five (5) days after contract award and shall be updated as changes occur. The Contract Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available between 8:00 a.m. to 5:00 p.m., Monday thru Friday except Korean holidays or when the Government facilities are closed for administrative reasons.

1.6.11.1. Organizational Chart. The contractor shall provide an organizational chart to the COR that outlines key personnel by position, number, and location.

1.6.11.2. Replacement. When key personnel depart the contracted organization, contracted leadership has 30 days to replace the employee to fulfill all duties and responsibilities. A resume for a replacement employee must be provided to the COR before the employee is allowed to begin performance of the key personnel duties and responsibilities. If the contractor fails to hire a replacement within this timeframe, this shall be a material breach of this contract by the contractor and may result in the government seeking consideration. Key personnel are:

1.6.11.2.1. Contract Manager (CM). The contractor shall provide resumes of the CM who supervise the overall performance of work with contract proposal. The CM shall have the authority to make on-site decisions on behalf of the Contractor on contract matters. The CM shall have a minimum of two (2) years working experience as a CM on the same or similar projects related to this requirement within the past five (5) years in repair services for CCTV, internet and computing technologies, networking, telecommunications, and radio.

1.6.11.2.2. Site Managers (SM). The contractor shall provide at a minimum of two (2) site managers. The SMs shall manage their technicians at installations within their area of responsibility in daily operations, coordinate with the government representatives, and maintain a close liaison with the government. The SMs shall have a minimum of two (2) year working experience as a manager on the same or similar projects related to this requirement within the last five (5) years as of closing date of the solicitation in repair services for CCTV, internet and computing technologies, networking, telecommunications, and radio.

1.6.11.2.3. Communications Technician (CT). The CT shall have a minimum of two (2) years working experience within the last five (5) years as of closing date of the solicitation as a CT on similar projects. CT must be experienced with closed security networks and be able to program a CCTV head-end system for multiple remote viewing locations.

· Certificate: A valid communication engineer certificate (정보통신기술자 자격증) or 정보통신기술자 명단 및 정보통신기술자 경력수첩 (Communication engineer certificate) from an accredited ROK institution.

· Four (4) years of work experience is considered equivalent to the certification/education above.

1.6.11.2.4. Technician. Technicians shall have a minimum of one (1) year working experience within the last five (5) years as of closing date of the solicitation in repair services for CCTV, internet and computing technologies, networking, telecommunications, and radio or similar type of experience.

· Contractor shall provide a minimum of four (4) technicians (one for Area I&II, Area III, Area IV and Kunsan AB) to meet the requirement of the PWS.

· Certificate: A valid communication engineer certificate (정보통신기술자 자격증) or 정보통신기술자 명단 및 정보통신기술자 경력수첩 (Communication engineer certificate) from an accredited ROK institution.

· Four (4) years of work experience is considered equivalent to the certification/education above.

1.7. Contractor Requirements.

1.7.1 All contractor personnel who operate a motor vehicle on any US Army Installation shall have a current and valid driver’s license. A copy of all licenses shall be provided to the COR within seven (7) days after contract award.

1.7.2. All contractor employees, with an area of performance within an Army-controlled installation, facility, or area, shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the COR). The contractor shall also provide the COR all information required for background checks to meet installation access requirements. The contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA, and/or local policy. In addition, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may restrict access.

1.7.2.1. The contractor shall ensure that its employees entering multiple DoD installations or facilities for recurring access for a period of 6 months or more have obtained access media (i.e., badge, pass, decal) in accordance with installation and facility regulations and provide the COR with all information required to obtain access media within seven (7) days of contract award.

1.7.2.2. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.7.2.3. This contract provides a critical service. Therefore, the KO and COR will determine if contractor employees require access during declared emergencies and/or elevated FPCON levels. Levels above FPCON B require approval from the local Garrison Commander.

1.7.2.4. The government has the right to restrict access to installations of any Contractor employee, or prospective Contractor employee, who is identified as a potential health, safety, and/or security threat to US Army installations and its population.

1.7.2.5. The local Garrison Commander has the authority to bar individuals from US Army installations for misconduct. The KO may bar an employee from the work site in the interest of security, safety, or other legitimate Government concern. The barring of an employee from the job site or installation shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this contract.

1.7.2.6. Contractor personnel, property and vehicles shall be subject to search and seizure upon entering or leaving the confines of any USFK Installation.

1.7.2.7. The COR will not be responsible for providing escorts for the Contractor.

1.7.2.8. The contractor will be authorized escort privileges, if approved by the local Garrison Commander, as deemed appropriate by the COR to support the requirements of this PWS.

1.7.2.9. The contractor shall return all issued U.S. Government Access Cards (DBIDS ID Cards), facility badges, and or access passes to the COR when the contract is completed or when a contractor employee no longer requires access to the installation or facility.

1.7.3. Level I OPSEC Training. All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

1.7.3.1 The contractor shall develop an OPSEC SOP/Plan within 90 days of contract award. The OPSEC SOP/Plan must be reviewed and approved by the RA OPSEC Officer. The SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator.

1.7.4. AT Level I Awareness Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.

1.7.5. iWATCH. The contractor and all associated subcontractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

1.7.6. Sensitive/Restricted Areas. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

1.7.7. The contractor shall provide personnel equal in qualifications and certifications as outlined in this PWS when providing alternate support personnel in the event primary support personnel are not available (i.e. leave status, hospitalization, or injury). All requests for substitutions must be in writing, providing a detailed explanation of the circumstances necessitating the proposed substitutions. The written documents must contain a complete resume for the proposed substitute and any other supporting information. The KO will evaluate such request and notify the Contractor of their approval or disapproval in writing.

1.7.8. Identification of Contractor Employees. Contractor personnel on duty shall present a neat appearance and be easily recognized as a Contractor. The Contractor employees shall wear clearly visible and readable contractor provided identification badges that includes company name, employee name, and current picture of employee that identify the contractor personnel as contractors and not US Government Employees.

1.7.9. Contractor Personal Conduct. The conduct of contractor employees shall not reflect discredit upon the Government. The Contractor employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances. The Contractor is responsible to ensure all employees providing services under this contract conduct themselves in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security/access control violations. In accordance with DoD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no employees conduct political related activities or events while on the installation.

1.7.9.1. Disclosure of Information. Performance under this contract may require the contractor to access data and information proprietary to a government agency, another Government contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. The contractor, including its employees, or agents, shall not disclose such information unless authorized in advance, in writing, by the KO or COR.

1.7.9.2. Organizational Conflict of Interests (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7.9.3. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of Army, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint Ethics Regulation.

1.7.9.4. Conservation of Utilities. Contractor personnel shall practice utilities conservation and shall operate under conditions, which preclude waste of Government furnished utilities.

1.8. Documentation. The contractor shall prepare and submit a written preventive maintenance schedule to the COR for review and approval within 5 (five) days after contract award and on a quarterly basis 2 weeks prior to the scheduled quarter thereafter. The schedule shall identify locations (installation/barracks) from Appendix A and dates PM is to be performed.

1.8.1. The contractor shall develop a separate record for each service (PM, CM, and OM) call completed. The record shall include the component involved, its location, date and time the call was received, specific nature of trouble, names of service personnel assigned to the task, the amount and nature of the material to be used, the time and date work started, and the time and date of completion. The Contractor shall deliver via e-mail a record of the work performed within seven (7) days after work is accomplished.

1.8.2. A monthly report shall be provided to the COR via e-mail between the 1st and 5th of each month listing PM Service calls (date of PM, location of equipment maintained, type of equipment and repairs completed, if applicable) separated by Area.

1.8.3. A CM/OM report of all repair work and replacement parts used shall be provided to the COR within 5 days of the completion of repair and replacement Task Order.

1.8.4 The contractor shall provide a quarterly replacement part status report that identifies parts that have been utilized to replace inoperative CCTV system components to the COR by the 5th day of each quarter.

1.8.5 The contractor shall prepare and submit a report of current site conditions to the Government documenting any site conditions affecting performance of the system installed. The contractor shall provide specification sheets or written functional requirements to support the findings. The contractor shall not correct any deficiency without written permission from the Government.

1.9. Passwords and Designs. The contractor shall provide a copy of all design, as-built drawings and passwords to the COR produced under this contract.

1.9.1. Passwords must be controlled/handled by appropriately indoctrinated personnel IAW AR 380-5.

1.10. Invoicing. The contractor shall invoice the Government monthly for provided PM maintenance and repair services and upon completion of CM/OM repair and replacement Task Order using DD Form 250 invoice.

1.11. Coordination of Work. The contractor shall coordinate all work with the COR/ACOR designated by the KO. Performance of work by contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.12. Warranty. The contractor shall repair or replace, without charge (to include labor), any CCTV Component they manufactured proven defective in material or workmanship for a period of two years after the date of installation. Repairs made necessary by reason of misuse, alteration, normal wear, or excessive voltage are not covered under this warranty and the contractor shall not be liable for any incidental or consequential expenses.

1.12.1 When the contractor removes a malfunctioning component and replaces it, a determination of warranty status shall take place. If under warranty, the Contractor will facilitate the warranty claim and package materials for shipment to the manufacturer for repair or replacement (freight cost not included). If out of warranty, the Contractor shall notify the Government and request repair disposition.

1.13. Training. The contractor shall conduct hands on training for designated personnel (barracks managers) in the maintenance and operation of the CCTV system as requested by the customer or COR. The training shall be on-site and oriented to the specific system. The training shall include functional operation of the system, troubleshooting procedures, operator level diagnostics, and any other functions necessary to manage the system.

1.14. Data Rights. The Government has unlimited rights to all documents and material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyrights belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15. Safety. The contractor shall comply with the Engineering Manual (EM) 385-1-1K, General Safety Requirements and all local fire and safety codes and perform in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Korea Environmental Governing Standards.

1.15.1. Safety Plan. The Safety Plan shall be submitted no later than seven (7) days after contract award to the COR. The Contractor shall at a minimum identify the hazards associated with CCTV maintenance and the mitigating measures emplaced to ensure employee and public safety.

1.15.2. The contractor shall exercise safety and health precautions as necessary to prevent safety hazards to personnel, materials, and equipment. Unsafe practices and/or conditions will be immediately called to the attention of the Program Manager for remedial or corrective action. Conditions beyond the responsibility and/or capability of the Contractor will be referred to the COR for corrective action.

1.15.3. The contractor shall immediately correct all safety deficiencies upon notification by the COR and shall notify the COR of the corrective action to be taken. The Contractor shall be responsible for ensuring that all equipment that is utilized during the performance of this contract is functional and is used in the safe manner.

1.15.4. Accident Reporting. The contractor shall maintain an accurate record of all accidents. Accidents resulting in injury or death and/or resulting in severe damage to Government property, supplies, or equipment shall be reported immediately to the Installation Directorate of Emergency Services (DES) and KO. All accidents occurring on the Installation will be reported to the Installation DES, KO, and COR.

1.15.4.1. If the government elects to investigate of the accident or mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

1.15.4.2. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1. Component. Part of the CCTV System.

2.1.2. Contractor. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer (KO). A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Corrective Maintenance (CM). Maintenance service or repairs identified during PM that cannot be completed during PM or services and repairs received by the Service Desk that are determined by the COR as CM.

2.1.6. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. Deliverable. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.8. Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of the contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not included material, real property, special test equipment or special tolling.

2.1.8. Government Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. GFP includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. GFP also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.9. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.10. Material. Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.11. On-Call Maintenance (OM). Maintenance service required when most of the CCTV system is not functioning properly or there is a complete system failure.

2.1.12. Physical Security. Actions that prevent the loss, theft, or damage of Government property.

2.1.13. Preventive Maintenance (PM). Schedule maintenance service designed to evaluate that systems are operating properly.

2.1.14. Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.15. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.16. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17. Real Property. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

2.1.18. Subcontractor. One that enters a contract with a prime contractor.

2.2. ACRONYMS:

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services. Not applicable.

3.2. Facilities. The Government will provide access to the CCTV system locations.

3.3. Utilities. Not applicable.

3.4. Equipment: The government will provide CCTV replacement parts (DVR, Camera, UPS, HDD, Monitor, and Rack) utilized for maintenance and repair of inoperative equipment for barracks CCTV.

3.5. Replacement parts purchased under the provisions of this contract will be accounted for as GFE.

3.5.1. GFE will be inventoried jointly by the contractor and COR and documented. The COR will store GFE in a secured location on Camp Humphreys.

3.5.2. When the government transfers GFE to the contractor in support of this contract it will be in writing (memorandum for record) and signed by the contractor and COR upon the installation of GFE. The COR will provide the contractor with a copy, keep a copy on file, and upload a copy in SPM.

3.6. Materials. Not applicable.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, tools, and equipment required to perform work under this contract.

4.2. Secret Facility Clearance: Not applicable.

4.3. Bench Stock. Bench stocks are for consumable, expendable, low-cost, and common useful materials used by maintenance personnel at an unpredictable rate to perform minor repair/replacement services under the preventative maintenance services. These items shall be stored by the Contractor and readily available at work areas for replacement.

4.3.1 Materials. The contractor shall furnish all materials (screw, bolts, cable, conduit, brackets, etc.), costing less than W25,000 per unit, required to perform services under this contract. Materials used in the performance of this contract shall be that which is compatible with the CCTV systems currently installed at each location, must meet manufacturer’s specifications and condition of equipment. Replacement items shall be standard products from manufactures regularly engaged in the production of such supplies, parts, or materials. Items without technical specifications shall be of acceptable industrial grade and quality and require the COR’s acceptance prior to replacement or repair.

4.3.2. Repair materials/parts exceeding ₩25,000 require approval of the KO. After a technical review and recommendation from the COR the KO will issue a Task Order under CLIN X004, Replacement Parts.

The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases on all repairs. The contractor shall provide at least three (3) quotes from vendors to the COR for approval before purchasing. Then the KO will issue a task order to allow for the contractor to purchase parts. The contractor shall credit all discounts and rebates to the government.

4.4. Equipment. The contractor will provide any specialized equipment, tools, or vehicles required to perform maintenance services under this contract.

5. SPECIFIC TASKS:

5.1. Basic Services. The contractor shall provide maintenance and repair service for all CCTV systems, and their associated components for 8A Barracks.

5.2 Existing System Overview. Existing systems to be maintained are listed in Appendix A. Within the first 90 days, the contractor shall verify and validate system locations in Appendix A. As part of baseline inventory the contractor will inventory CCTV system components as part of the initial PM for each location. Once verified, validated and inventoried, the Contractor shall submit a conclusive list per each location to the COR. Additional locations not covered under Appendix A may be added to Appendix A for PM, CM and OM as additional systems are installed and manufacture’s/installer’s warranties expire.

5.3. System Operation. The contractor shall provide a Performance Verification Test to the COR within 30 days of contract award that verifies CCTV systems are operating properly. Additionally the Contractor shall verify operation of systems as demonstrated by the applicable portions of the PVT after performance of PM, CM and OM and/or repair services.

5.4. Maintenance and Repair Services. The contractor shall provide preventive (PM), corrective (CM) and on-call (OM) maintenance and repair services. The below table depicts that number of services calls for 2021-22:

Number of Jobs (PM/CM/OM) Area / Installation [Per Year (2021-22) & Month]

Area I - Casey, Hovey & JSA

Area II - Yongsan & K16

Kunsan AB

Summary

Note: 225 barracks received PM service semi-annually (twice per year). 10-15 PM services can be completed in one day.

5.4.1. Preventive Maintenance and Repair (PM) - CLIN X001. Within the first 90 days, the contractor shall provide a PM plan to support this program outlining the method by which the contractor will conduct the required PM. The plan must also include how the contractor will conduct repair services correcting minor deficiencies identified during PM. PM shall occur semi-annually for each of the locations in Appendix A.

5.4.1.1. PM shall be performed in accordance with the Manufacturers Standard Maintenance Procedures applicable to the CCTV Systems in use and include the following:

a. Inspection and cleaning of all console equipment, peripheral equipment, pan/tilt/zone (PTZ) units, receiver/driver units, housings, camera/lenses and electrical and mechanical controls.

b. Repair all console equipment, peripheral equipment, PTZ units, receiver/driver units, housings, camera/lenses and electrical and mechanical controls.

c. Inspect exterior surfaces for damages that may lead to malfunctions of equipment.

d. Inspection and cleaning all system equipment and lenses and glass windows on the housings. Clean and inspect the receiver drivers and perform local testing and calibrating of the PTZunits.

e. Check, walk test, and calibrate each camera.

f. Operate all system software diagnostics and correct all diagnosed problems.

g. Resolve any previous and identified outstanding problems.

h. Visual checks and operational tests of the Central Processing Unit (CPU), switcher, peripheral equipment, interface panels, recording devices, monitors, video, and picture quality from each camera.

i. Perform minor repairs of system, such as tightening of loose connections, re-setting of cameras, adjusting video quality and performing a communications line test.

j. Conduct a functional test of all devices IAW the Contractor PVT.

5.4.2. Corrective Maintenance with Repair (CM) – CLIN X002. CM shall be performed on all system problems and issues which are detected during PM and cannot be repair under PM or problems and issues reported to the Contractor Service Desk. CM requests shall be submitted to the COR for review and approval. CM shall include replacing non-operational minor items under CLIN X004, Replacement Parts that were identified by the contractor during the PM or as requested by the COR.

5.4.2.1. The contractor shall provide the COR a corrective maintenance after action report within10 days of completing CM Task Order. The report will include date and location of work, work completed, serial numbers of parts involved, warrantee status of replaced / repaired parts, warrantee status on labor and if any future actions / maintenance are required.

5.4.2.2. During CM service the Contractor shall clean up all debris/discarded materials resulting from their services and job site and adjacent area shall be cleaned prior to leaving the job site.

5.4.3. On-Call Maintenance with Repair Service (OM) – CLIN X003. The Government will initiate OM service when the majority of CCTV system is not functioning properly or if there is a complete system failure. Qualified personnel shall be available to provide service on site within eight (8) hours after receiving a request for service. The OM service shall be completed within twelve (12) hours. The site must be accessible on weekends and after duty hours, depending on when the service calls was received.

5.4.3.1. As soon as the contractor determines that an OM repair cannot be completed within twelve (12) hours, the contractor shall immediately inform the COR of the situation. In the event the OM repair cannot be completed, the contractor shall specify to the COR the exact problem and the items under CLIN X004, Replacement Parts needed for repair.

5.4.3.2. During OM service the Contractor shall clean up all debris/discarded materials resulting from their services and job site and adjacent area shall be cleaned prior to leaving the job site.

5.4.3.3. In the event that there are more requests than can be responded to within eight (8) hours, the COR shall prioritize the service calls.

5.4.3.4 Minor system modifications can be completed as On-Call Maintenance, if agreed upon by the contractor and COR prior to the work commencing and all components are GFE.

5.4.3.4.1 Work consider as minor modifications would consist of, but not be limited to, adding or moving a component (i.e., camera, monitor, UPS)

5.5. Replacement Parts – CLIN X004. The contractor shall identify replacement / repair parts needed for any maintenance performed under this contract and provide a list to the COR quarterly.

5.5.1. Once the COR approves the list of repair parts, the COR is responsible to request a task order to the KO for repair parts used for CM and OM from the identified items under the requirements CLIN X004 - Replacement Parts in this contract.

This CLIN will from Exhibit Line Item Numbers (ELINs) in Attachment 2 (ELINs)

The contractor shall submit the parts from ELIN List to the COR for approval before purchasing. Then the KO will issue a task order to allow for the contractor to purchase parts.

5.5.1.1. Purchased property will be accounted for as Government Furnished Property and transferred to the contractor IAW PWS Part 3, paragraph 3.5

5.6. Major CCTV System Modification or Addition – CLIN X005. The contractor shall provide a detailed cost estimate to the COR for system modifications or additions requested by the COR to existing CCTV systems.

5.6.1. All CCTV components (i.e., cameras, monitors, DVR/NVR’s, UPS’s, etc.) will be GFE and cost estimates will only include cable, conduit, miscellaneous materials, and labor.

5.6.2. Work performed will have a cost that exceeds the cost of an On-Call maintenance job (CLIN X003) and not covered under PWS Part 5, paragraph 5.4.3.4 & 5.4.3.4.1.

5.6.3. Once the cost estimate has be reviewed and approved by the COR, and the KO issued Task Order, the contractor shall perform the work as outlined in the cost estimate.

The contractor shall submit the lowest price obtainable after securing reasonable competition for such purchases on major CCTV modification. The contractor shall provide at least three (3) quotes from vendors to the COR for approval before purchasing. Then the KO will issue a task order to allow for the contractor to purchase parts. The contractor shall credit all discounts and rebates to the government.

5.7. Service Desk. The contractor shall furnish a point of contact (POC) to receive on-call repair service, in writing, to the COR at the post award meeting and as changes occur. POC shall be available and able to be contacted on a 24 hour basis, 7 days week. The contractor shall provide a local and/or cell telephone number where the contractor can be notified / contacted. Answering services and recordings are not sufficient for this purpose.

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

7. PERFORMANCE REQUIREMENTS SUMMARY:

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Paragraph

Performance Standard

AQL

Method of Surveillance

Incentive/Or remedy for re-accomplishment of the service

Preventive Maintenance (PM) with Repair Paragraph 5.4.1 Semi-annual PM completing all items listed in Para 5.4.1.1 of the PWS including repair service for deficiencies identified during the PM shall be performed for each of the systems listed in Appendix A

100% , regulatory requirement

Random Periodic 100% Inspection Customer Feedback

Re-accomplish within 24 hours of notification from COR

Corrective Maintenance with Repair (CM) - Paragraph 5.4.2 Contractor shall repair all problems and issues detected during PM and cannot repair during PM and problems and issues reported to the service desk.

95 % Random Periodic

Re-accomplish within 24 hours of notification from COR

On-call Maintenance with Repair Service (OM) - Paragraph 5.4.3 The contractor shall begin OM with repair services within eight (8) hours and complete repairs within twelve

(12) hours of…