B08_Attachment_Statement_of_Work.doc
DOC document 49 KB Posted
- Attached to
- TECHNICAL SUPPORT FOR MYSQL Federal contract opportunity
- Solicitation number
- 140G0123Q0064
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Q_A_0001.docx | DOCX document | |
| Sol_140G0123Q0064_Amd_0001.pdf | ||
| Wage_Determination.pdf | ||
| 508_Compliance.pdf | ||
| Sol_140G0123Q0064.pdf | ||
| FISMA.pdf |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
I. GENERAL INFORMATION
A. Scope
This acquisition is to purchase technical support for MySQL (Community Edition) database software to assist the ETO federal team maintaining the databases. The goal of this support is to ensure that the database is stable, secure, and available for its users.
Objectives:
1. Troubleshooting and Debugging: Assistance with troubleshooting and debugging issues with the database, including issues with performance, connectivity, and data integrity.
2. Upgrades: Provide guidance for upgrading MySQL Community Edition to the latest version.
3. Technical Support: Assistance with technical questions related to MySQL Community Edition, including answering questions about functionality (including data replication and partitioning), and providing guidance on best practices.
II. WORK REQUIREMENTS
A.
Technical Requirements.
1. Support available by request between normal business hours 9:00 am to 6:00 pm ET Monday through Friday
2. Initial response to a support request within 4 business hours for Emergency requests.
3. For all other requests, initial response by next business day (NBD).
4. Must be able to respond to technical questions and provide solutions for variety of situations including break/fix, bug fixes, security patches, updates, and new releases.
5. Support covers all ETO MySQL-Community Edition instances deployed by ETO (no limit, currently 5 production and 7 non-production databases) B.
Deliverables.
1. Provide timely and effective support for MySQL Community Edition.
2. Respond to support requests in a timely manner (4 business hours for emergency requests; NDB for non-emergency requests) and keep users informed of progress.
3. Keep up to date with the latest developments and updates to MySQL Community Edition.
III.
SUPPORTING INFORMATION
A. Place of Performance.
Not Applicable B. Period of Performance (expressed as number of days, must include the time necessary to test, review, and/or install the deliverable).
1 base year with 4 option years
C. Government Furnished Property (GFP): list property and its value.
No government furnished property required. Support provided will not include directly accessing any government system.
D.
Special Considerations.
1.
Support provided must be for the Community Edition of MySQL and including support of features including replication, partitioning, and high availability.
File details come from the government source that posted it. Updated .