B08_Attachment_1_Performance_Work_Statement.docx

CLEANING SERVICES

U.S. BUREAU OF LAND MANAGEMENT – REDDING OFFICE

SHASTA COUNTY RECREATION SITE CLEANING

1.0 Background on the Government’s Requirement

The Bureau of Land Management (BLM), Redding Field Office, requires cleaning services for the U.S Bureau of Land Management (BLM), Shasta County, California at twelve (12) recreation/day use sites on BLM managed lands in Shasta County, in the vicinity of the City of Redding. Cleaning services include cleaning vault toilets, restocking restrooms, and picking up garbage. The services are needed year-round, one day a week on Fridays. These services are needed to provide for high quality service to the public who uses the recreation sites and protect natural resources from damage by the public. The table listed in Section 2.0 identifies the sites, location of each site, provides information on the number of restrooms, and trash receptacles within each area that require cleaning services.

2.0 General Scope of Work

The principal components of work to be performed by the contractor will consist of cleaning services. This includes emptying trash receptacles, picking up litter scattered throughout the trailhead area, cleaning vault toilets, and restocking restrooms in accordance with the specifications contained herein.

The contractor shall accomplish by providing all personnel, labor, materials, and supervision necessary to perform the cleaning services as required by this Performance Work Statement (PWS).

Place of Performance:

All locations where the work is to be performed are in the vicinity of the City of Redding, California. A map of the sites has been included.

3.0 Performance Schedule

3.1 Performance Schedule:

3.2 Quality Control Plan

Before cleaning services begin, a quality control plan will be submitted to the Redding Field Office.

3.3 Cleaning Services

Cleaning services will be provided once per week, on Fridays.

3.4 Period of Performance

The period of performance shall be for one (1) Base Year and four (4) Option Years. The Period of Performance reads as follows:

All required tasks must be conducted before 3pm PST on the day of service. The Contractor shall not start work prior to sunrise due to safety concerns.

4.0 Overall Objective(s)

The objective of this work is to provide cleaning services for twelve (12) recreation/day use sites located on BLM managed lands in Shasta County, in the vicinity of the City of Redding.

· Services shall be performed once per week for each site under this contract, year-round.

· Basic cleaning services shall include power-washing the vault toilet, replacing restroom supplies, and collecting garbage from receptacles and litter/garbage found in the trailhead areas, as described in the PWS in section 5.0.

5.0 Specific Tasks

The contractor shall provide cleaning services for janitorial work at all locations described in The PWS in section 2.0.

5.1 Quality Control Plan

Before cleaning work begins, a quality control plan will be submitted in writing to the Redding Field Office, via the COR. This should include:

· Contact information on who will be performing the work

· Contact information on who will be inspecting the work for compliance with the standards found in this PWS

· Specific information on the tools and supplies that will be used to perform the work.

· Typical route intended to be followed when cleaning the sites.

· Typical start time for performance of the cleaning services.

· Any other information the service provider deems important to demonstrate quality control.

If any information in the quality control plan changes during the period of performance, a new quality control plan will be submitted to the Redding Field Office, via the COR/CO. The plan can be submitted in person, by mail, or via email.

5.2 Cleaning Services

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement. Cleaning services will be provided year-round, on a weekly basis on Fridays.

5.2.1 Equipment and supplies required, not provided by government.

· Pressure washer and water tank (truck mounted or portable).

· Squeegee

· Disinfectant and application tool

· Trash picker

· Personal Protective Equipment (mask, gloves, safety glasses).

5.2.2 Equipment and supplies needed, provided by government.

This equipment will be provided by the Redding Field Office. Coordinate with the COR to arrange pick up of supplies at the Redding Field Office (6640 Lockheed Dr).

· Trash bags

· Toilet paper

· Key to unlock toilet paper and trash receptacles

5.2.3 Clean vault toilet task.

· Knock on door to ensure it is not currently being use.

· Prop door open.

· Remove toilet paper holder and set aside.

· Remove any trash found in or around the toilet.

· Spray entire inside of vault toilet structure from top to bottom, including window and window frames.

· Spray toilet seat/lid (top and bottom) and riser (inside and out).

· Wipe high touch surfaces with disinfectant – toilet lid and seat, toilet paper holder, door handle area.

· Spray floor while walking backwards out of door (including exterior walkway).

· Spray exterior of CXT, removing dirt and cobwebs.

· Restock toilet paper on the holder and replace in the vault toilet. This should be done before next step so footprints are not left on floor

· Squeegee the floor, leaving it as dry as possible.

· Leave door open to ensure CXT dries out completely.

· Exception: One location, Quartz Hill (Hornbeck) Trailhead will not need cleaning services but only replacing of the toilet paper. This toilet is located down the trail behind a gate, so access for cleaning services is not possible. Service provider will have to walk to the toilet to replace toilet paper.

5.2.4 Trash collection task

· Remove trash from receptacles and replace trash bag. If any trash is outside of the trash bag in the receptables, collect and remove.

· Remove any trash that placed next to the receptacle.

· Walk the recreation area (parking lot, bathroom area, picnic table or bench areas if applicable) and remove trash in the recreation area or within 50 feet of the recreation area.

· If trash amounts to more than 10 full 60-gallon trash bags, note locations where trash was no longer picked up and report to the Redding Field Office via the COR.

· Note any large trash – such as appliances or tires and inform the Redding Field Office via the COR.

· Dispose of trash in a legal manner. (Shasta County dump is close to Clear Creek Road sites if needed. Service provider is responsible for any dump fees).

5.2.5 Weekly documentation

· Service provider will complete a checklist every Friday documenting the tasks completed at each location. The checklist template will be provided by the COR. Checklists will be submitted to the COR monthly, either in person, by mail, or by email.

6.0 Government-Furnished Property, Materials, Services

General:

The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, supervision, and other items and non-personal services necessary to perform the work tasks defined in this PWS, except for those items specified as government furnished.

This government-furnished items will be provided by the Redding Field Office. Coordinate with the COR to arrange pick up of supplies at the Redding Field Office (6640 Lockheed Dr, Redding, CA 96002).

Supplies & Materials: The Government shall furnish the below materials to assist the Contractor in meeting the requirement of this contract.

· Trash bags

· Toilet paper

Equipment: The Government shall furnish the below equipment to assist the contractor in meeting the requirement of this contract.

· Keys to unlock toilet paper and trash receptacles.

Services: The Government will provide quality assurance.

Facilities: The Government will not provide any facilities.

Utilities: The Government will not provide utilities in the performance of the tasks outlined in this PWS. The BLM will not cover the costs of trash dumping fees.

7.0 Security and Administrative Matters

The Contractor will be provided two (2) keys to access the vault toilets and trash receptacles. This will be documented on a Department Property Issuance form and will be responsible for securing the personal property. Contractor shall notify the Contracting Officer Representative (COR) right away should the key be lost or stolen.

Regular Work Hours:

The performance period established for this contract is based upon all work being conducted during reasonable work hours. All services must be completed by 3pm PST on the service day. The Contractor shall not start work prior to sunrise due to safety concerns.

Communications:

“Time” for communications received after 3:00 pm, after 12:00 pm locally on Fridays, or after 12:00 pm locally prior to a holiday will not start until the next business day. All times are local Pacific Standard Time.

Federal Holidays:

The following Federal Legal Holidays are observed:

Christmas Day

Cleaning services that fall on a federal holiday, will be provided the next working day before or after the holiday.

Fire Danger Season:

If Fire Danger precludes the Contractor from providing the services (closures, evacuations, etc.), the Contracting Officer Representative (COR) will communicate the closure to the Contractor and those sites will not be cleaned until the sites open to the public again. Contractor will not be paid for sites that cannot be cleaned due to fire closure.

8.0 Technical Exhibits and Definitions

Standard Definitions:

Physical Condition The Physical appearance of Federal equipment or facilities that considers cracks, chips, dents, abrasions, rust, corrosion, general cleanliness, and discoloration and other items as identified by the COR. Physical condition may be determined by visual as well as diagnostic means.

Contracting Officer (CO) The Secretary of the Interior or designated authorized representative who is the only agent capable of signing a federal award or obligating funds.

Contracting Officer’s Representative (COR) The Contracting Officer’s designated representative as indicated in a delegation of authority letter.

Quality Assurance (QA) Surveillance of Contractor performance to determine performance requirements are met.

Performance Requirements Summary (PRS) (see Technical Exhibit below) The PRS identifies the key performance indicators of the Contract that will be evaluated by the Government to assure Contract performance standards are met by the Contractor.

Quality Control (QC) Those actions taken by the Contractor to control the production of goods or services so that they meet the requirements of the performance work statement.

APPENDIX/TECHNICAL EXHIBIT LISTING

Appendix/Technical Exhibit List:

Performance Work Statement Appendix 1– Performance Requirements Summary (PRS) Performance Work Statement (PWS)

PWS Page 5 Appendix 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Any customer complaints must be validated prior to being utilized as part of the PRS.

(This is the maximum error rate.) Acceptable Quality Level (AQL)

Performance Requirement Statement #1: The Contractor shall provide Cleaning Services at twelve (12) recreation/day use sites listed in the PWS: Clean Vault Toilet Task

Tasks included are from PWS Section 5 Task 5.2.3 As specified in the Performance Work Statement Task 5.2.3

95% compliance. All areas to be cleaned per the Performance Work Statement. All required services performed with no more than (1) cleaning deficiency notices per month.

Completion of Cleaning Services checklist by contractor after each cleaning service.

Routine (i.e., monthly) review of Janitorial Services by Government and/or Site Representative.

Periodic (i.e., once per quarter) inspection of Janitorial Services by COR.

Positive: Favorable performance review; prompt payment of invoices. Exceptional performance may result in Government exercising Option Year.

Negative: Non-compliance will result in work being re-done at the contractor’s expense. Failure to re-do the work will result in monetary deduction for that visit. Negative past-performance evaluation on contract.

For 1 unsatisfactory inspection, the COR will document this and inform the Contractor what must be improved.

For 2 unsatisfactory inspections, a 5% deduction from the invoice for that Period of Performance.

For 3 unsatisfactory inspections, a 10% deduction.

5.2.4

Completion of Janitorial Services checklist by contractor after each cleaning service.

Routine (i.e., monthly) review of Janitorial Services by Government and/or Site Representative.

Periodic (i.e., once per quarter) inspection of Janitorial Services by COR.

Positive: Favorable performance review; prompt payment of invoices. Exceptional performance may result in Government exercising Option Year.

Negative: Non-compliance will result in work being re-done at the contractor’s expense. Failure to re-do the work will result in monetary deduction for that visit. Negative past-performance evaluation on contract.

For 1 unsatisfactory inspection, the COR will document this and inform the Contractor what must be improved.

For 2 unsatisfactory inspections, a 5% deduction from the invoice for that Period of Performance.

For 3 unsatisfactory inspections, a 10% deduction.

Exceptional performance may result in Government exercising Option Year.

Negative: Non-compliance may result in delay of work and/or possible termination of contract for default. Negative past-performance evaluation on contract.

Cannot begin work until completed.