B08_Attachment_1__Performance_Work_Statement_14Aug24.pdf

Independence National Historical Park Custodial Services

Performance Work Statement 14 August 2024

1 General Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to safely perform the custodial services outlined in this Performance Work Statement (PWS) at Independence National Historical Park, Philadelphia, PA. The buildings serviced include modern and historic commercial and residential structures that house primarily offices, classrooms, conference rooms, museums, exhibits, libraries, archival storage areas, gift shops, gyms, restrooms, lunch/break rooms, locker rooms, mechanical spaces, and workshops.

As part of this requirement the Contractor shall staff a Seasonal Public Restroom Facility. The Restroom Facility is located at the northwest corner of 5th and Chestnut Streets, is approximately 1,800 sf and contains men’s and women’s restrooms, as well as two family/single restrooms. This facility will be open to the public March 15th through September 15th and for special events at other points in the year. The facility is typically open seven days a week from 10:00 a.m.

until 5:00 p.m. The Park may alter the days, or hours of operation the facility is open depending on visitation or other factors. The Contractor shall staff this facility continuously without exception to maintain cleanliness and ensure that the facility is fully stocked while open to the public. The Contractor shall also fully clean and sanitize the entire facility a minimum of once per day during seasonal or special event operation. Additionally, there are occasionally special events that require the restroom facility to be staffed and open to the public outside of March 15th thought September 15th or after the normal working hours listed above. Special events could be concerts, ceremonies, or other high-profile events.

The Government will provide the Contractor with as much notice as possible when special event services are required.

The Contractor shall meet the same staffing, supply, cleanliness, and sanitization standards for special events that they do during normal operation. In the past the Park has had approximately four after-hours or off- season special events on average per year.

2 Operational Changes

2026 marks the 250th anniversary of our nation’s founding. To observe this momentous occasion, the Semi quincentennial is Independence National Historical Parks’ opportunity to encourage Americans to remember our past, celebrate the present, and look forward to a promising future. As the Park prepares, many buildings need to undergo renovations and repairs, requiring them to be closed to both Park Employees and Patrons, resulting in cleaning no longer being required.

The buildings labeled “Base” in Section 4 of this document represent the Governments basic need and are not affected by these construction efforts. The “Base” buildings will be included in all periods where Custodial Services are required at the Park.

Due to the unpredictable construction schedule, the buildings labeled “Building Option” in Section 4 may be affected by construction efforts. The “Building Option” buildings may not be exercised in future periods if construction starts at said building.

3 Site Information

The site, Independence National Historical Park, and its subordinate parks, Edgar Allan Poe House N.H.S, Thaddeus Kosciuszko N.M., and Gloria Dei N.H.S, cover approximately 55 acres and 50 buildings, mainly in the Old City Section of Philadelphia. The buildings in the park represent a wide age range from anywhere in the early 1700s to the early 2000s. The Park’s Headquarters is located at 143 South Third Street Philadelphia PA, 19106.

4 Building Information

Merchants Exchange Building (Base) The Merchants Exchange Building is located on the corner of 3rd and Walnut Streets built in 1834 houses Independence National Historical Park’s Headquarters, with offices on three floors a public exhibit in the entrance and a 24 hour fully operational gym with attached locker rooms in the basement.

Benjamin Franklin Museum (Base) The museum is in Franklin Court. The entrance to the courtyard is from Market or Chestnut Street, between 3rd and 4th Streets. The museum exhibit area is in the basement and is divided into five "rooms" with each room focusing on five different traits displayed as interactive and audiovisual displays. The entrance is located at ground level with doorways from the North, South, and East.

314-316 Offices & 320-322 Market Street (Buildings Option 1) The Market Street buildings house multiple public attractions and exhibits including the Franklin Court Printing Office and Fragments House. The Printing Office is found on the first level with exhibits of typesetting and binderies. The Fragments house was built in 1786 by Benjamin Franklin as a rental property, features an archeological exhibit. The exhibit spans multiple floors and adjoins to the Eastern building which houses park offices on multiple floors.

Law Enforcement Operations Center (Building Option 2) The Law Enforcement Operations Center operates as the offices for our Law Enforcement Rangers located on the first floor and as the dispatch center located on the second.

Edgar Allan Poe House (Building Option 3) The Poe House is considered an outlying site of Independence National Historical Park located at 532 N. 7th Street.

Current operating hours are Friday through Sunday from 9am-5pm; this is subject to change once renovations are complete and the park approaches the 250th Anniversary of the Signing of the Declaration of Independence. This house is four stories with multiple exhibit rooms and areas for visitors to explore including the basement/cellar.

Thaddeus Kosciusko House (Building Option 4) The K-house in short for most park staff is located at the corner of 3rd and Pine Streets was the brief resident of this location upon returning from Europe after the yellow fever epidemic had subsided. The building has three floors including basement restrooms. Open Saturday and Sunday during the summer months from 12pm-4pm this schedule is subject to change once renovations are complete and the park approaches the 250th Anniversary of the Signing of the Declaration of Independence.

5th Street Public Restroom (Building Option 5) The 5th street public restroom typically operates as central location between the highest visitation locations in the park, Independence Square and the Liberty Bell Center. Operations begin March 15th and remains continuously operational as previously stated through September 15th. Special events can be scheduled outside this period of performance, if so the CO/COR will notify the contractor with as much notification as possible. The public restroom is approximately 1,800 square feet and contains Men’s and Women’s restrooms as well as two water closets for handicap and family use restrooms for both Men’s and Women’s.

5 Safety

5.1 The Contractor shall comply with all applicable OSHA, Federal, State, and Local laws, regulations, policies, and standards that apply to the work performed including but not limited to, Hazard Communication, Fall Protection, Bloodborne Pathogens, etc.

5.2 The Park Safety Office will review and approve all plans, Job Hazard Analysis (JHAs/AHAs), Hazard Communication (HAZCOM), training records, Personal Protective Equipment (PPE), and any other deliverables necessary as part of this contract. The Safety Office will also periodically review and inspected the Contractor and their personnel to ensure that all applicable safety requirements are met.

5.3 Contractor is responsible for ensuring their employees have the proper knowledge, training, and certifications to perform all work. Contractor shall ensure that all employees always have and use serviceable and proper Personal Protective Equipment (PPE). The Park Safety Office will review and verify all training records and PPE requirements.

5.4 Contractor shall submit proof of all certifications and training requirements indicated in the Deliverables Table.

5.5 Accident Prevention Plan (APP): The Contractor shall develop and implement a site Accident Prevention Plan (APP). The APP shall be prepared by the Contractor’s SSHO and shall be followed by all Contractor employees, subcontractors, and vendors at each service site. The Contractor shall not commence work until the APP has been accepted and no activity shall be started on site until the applicable JHAs (or AHAs) and compliance plans have been accepted. Once accepted by the CO/COR, the APP and attachments will be enforced as part of the contract. Disregarding the provisions of this contract or the accepted APP will be cause for stopping of work, at the discretion of the CO, until the matter has been rectified.

5.5.1 The APP shall include the following sections at a minimum:

1. Title, signature, and phone number of the plan preparer.

2. Background Information to include:

(a) Contractor;

(b) Contract number;

(c) Project name;

(d) Brief project description

(e) Description of work to be performed, and

(f) Location of work being performed, to include a map.

3. Statement of Safety and Health Policy detailing their commitment to providing a safe and healthful workplace for all employees.

4. Responsibilities and Lines of Authorities – to include a statement of the employer’s ultimate responsibility for the implementation of their safety program; Identification and accountability of personnel responsible for safety at all levels to include designated SSHO and associated qualifications. The Park Safety Manager will be asked to review the qualifications for acceptance.

5. Training - new hire safety training at the time of initial hire of each new employee and any periodic retraining/recertification requirements.

6. Procedures for job site inspections – assignments of responsibilities and frequency.

7. Procedures for reporting man-hours worked and reporting and investigating any mishaps.

8. Emergency Planning. Employees working alone shall be provided an effective means of emergency communication. This may be cellular phone, two-way radio or other acceptable means. The selected means of communication must be readily available and must be in working condition.

9. Drinking Water provisions, toilet and washing facilities.

10. First Aid and CPR training (at least one employee on each shift shall be qualified/certified to administer first aid and CPR) and provision of first aid kits (types/size).

11. Personal Protective Equipment (PPE).

(a) Work Clothing - Minimum Requirements. Employees shall wear clothing suitable for the weather however minimum requirements for work shall be short-sleeve shirt, long pants (excessively long or baggy pants are prohibited) and leather work shoes. If analysis determines that safety-toed (or other protective) footwear is necessary, they shall be worn.

(b) Eye and Face Protection. Eye and face protection shall be worn as determined by an analysis of the operations being performed. Safety eyewear shall be Z87.1, as a minimum and shall be provide by the Contractor to the employees.

(c) Hearing Protection. Hearing protection must be worn by all those exposed to high noise activities.

(d) Head Protection. Hard hats shall comply with ANSI Z89.1 and shall be worn by all workers when a head hazard exists.

(e) High Visibility Apparel shall comply with ANSI/ISEA 107, Class 2 requirements at a minimum and shall be worn by all workers exposed to vehicular or equipment traffic. (f) Gloves of the proper type shall be worn by persons involved in activities that expose the hands to cuts, abrasions, punctures, burns, blood borne pathogens, chemical irritants, etc..

12. Hazardous Substances. When any hazardous substances are procured, used, stored or disposed, Hazard Communication Program must be in place and SDSs shall be available at the worksite.

Employees shall have received training in hazardous substances being used. When the eyes or body of any person may be exposed to corrosives, irritants or toxic chemicals, suitable facilities for quick drenching or flushing of the eyes and body shall be provided within 10 seconds of the worksite.

5.6 Job Hazard Analysis: The Contractor shall prepare Job Hazard Analyses (JHAs) for all applicable common recurring work activities performed under this contract. JHAs for recurring work shall be submitted with the APP and shall be updated as work activities or conditions change and additional JHAs prepared as new work activities are required. JHAs for non-recurring and one-time (e.g., non-recurring work task orders) work occurrences shall be submitted at least two working days prior to start of work. Specifically:

- For contract modifications to recurring work requirements where changes are germane to the original contract, the Contractor shall revise applicable JHAs within 15 calendar days after modification is signed.

- For contracts with non-recurring work CLINs, the Contractor shall submit an JHA on non-recurring work task orders, with the associated proposal, whenever the service environment or required task is different from the recurring work priced services.

During performance of services, the Safety Officer shall periodically review the JHA to assess the effectiveness of the Contractor’s overall APP. If changes to the JHAs are required, such changes shall be submitted to the CO/COR for review and acceptance.

5.7 Bloodborne Pathogens and Bodily Fluids: The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit proof of all certification and training requirements per the Deliverables Table.

5.7.1 The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

5.7.2 The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR-1910.1030.

5.8 Fueling: Fueling of miscellaneous gasoline-powered utility equipment like high-reach lifts or similar, shall be accomplished at least 25 feet from buildings. Fuel, oil, or other chemical spills shall be reported to the CO/COR and properly cleaned up and remediated immediately. The Contractor shall ensure that spill containment kits are on-site, and personnel are trained in their use.

5.9 Accident and Damage Reporting: The Contractor shall notify the CO/COR as soon as practical, but no more than four hours after any accident meeting the definition of Recordable Injuries or Illnesses or High Visibility

Accidents (per OSHA 300A), property damage equal to or greater than $2,000, or any Weight Handling Equipment (WHE) accident. Notification shall also be provided for any mishap occurring in any of the following high hazard areas: electrical (to include Arc Flash, electrical shock, etc.); uncontrolled release of hazardous energy (includes electrical and non-electrical); weight or load handling equipment (LHE) or rigging; fall-from height (any level other than same surface). These mishaps shall be investigated in depth to identify all causes and to recommend hazard control measures. Within notification include Contractor name; contract title; type of contract; name of location where accident occurred; date and time of accident; names of personnel injured; extent of property damage, if any; extent of injury, if known, and brief description of accident (to include type of equipment used, PPE used, etc.). Preserve the conditions and evidence on the accident site until the Government investigation team arrives on-site and Government investigation is conducted.

5.10 Fire Protection: The Contractor shall know where fire alarms are located and how to activate them. The Contractor shall handle and store all combustible supplies, materials, waste, and trash in a manner that prevents fire or hazards to persons, facilities, and materials. Contractor shall know where to muster during a fire emergency.

5.11 OSHA Citations and Violations: The Contractor shall correct violations and citations promptly and provide a copy of each OSHA citation and OSHA report with written OSHA Citations and Violations Corrective Action Report.

5.12 Safety Inspections and Monitoring: The Contractor shall conduct inspections of its work areas, job sites, and work crews every day work is being performed to ensure that all Contractor operations are being conducted safely.

5.13 Emergency Medical Treatment: Contractors will arrange for their own emergency medical treatment. The Government has no responsibility to provide emergency medical treatment.

5.14 Hazardous Waste Disposal: The Contractor shall dispose of all hazardous waste in accordance with the Resource Conservation and Recovery Act and all other applicable Federal, State and local laws and regulations. No disposal of hazardous waste in the park is allowed.

5.15 Spill Prevention, Containment, and Clean-up: The Contractor shall prevent, contain, clean up, and report all spills on Government property caused by the Contractor, in a manner that complies with applicable Federal, State, and local laws and regulations at no additional cost to the Government.

6 Work Tasks Background information:

The buildings serviced under this contract consist of historic and non-historic buildings in the Old City section of Philadelphia, with Thaddeus Kosciusko and Edgar Allen Poe houses located within a mile of the core buildings.

Building uses include but are not limited to offices, classrooms, conference rooms, museums, exhibits, libraries, archival storage areas, gift shops, gyms, restrooms, lunch/break rooms, locker rooms, mechanical spaces, and workshops. Most buildings are occupied by staff, contractors, and visitors, with some spaces used exclusively by staff and contractors. Some spaces have restricted access, with advanced notice and NPS escort required. Annual visitation is roughly 5 million. Peak visitation occurs from April-September with increased usage on weekends and holidays.

Cleaning chemicals shall be used as per manufacturer’s guidelines and Safety Data Sheets (SDS) for all chemicals shall be on site.

Care must be exercised while cleaning to prevent damage. Any damage or deficiencies shall be reported immediately to the CO/COR.

Many tasks include cleaning of historic materials which necessitate great care and workmanship.

6.01 Empty Waste Containers. Waste containers are to be serviced to prevent overflow and foul smells. Contractor is to supply waterproof liners and replace when soiled or unserviceable. Waste containers shall be wiped down and cleaned. Waste containers shall be empty and clean after servicing. Size and shape of waste containers are not uniform throughout the park, ranging from small 3-gallon office waste baskets to large commercial 75-gallon rolling bins.

6.02 Empty Recycling Containers. Recycling containers are to be serviced to prevent overflow and foul smells.

Recycling containers shall be wiped down and cleaned regularly. Recycling containers shall be empty and clean after servicing. Size and shape of recycling containers are not uniform throughout the park, ranging from small 3-gallon office waste baskets to large commercial 75-gallon rolling bins.

6.03 Low Area Cleaning. All furniture, fixtures, and shall be cleaned up to a maximum height of 7 feet above floor level. Cleaning is performed at the specified frequencies (Section 9). Durable surfaces shall be wiped down and upholstered surfaces (furniture) shall be vacuumed. All surfaces below 7 feet shall be clean and free of dust, dirt, debris. Encountered surface materials range from masonry, wood, plastic, painted surfaces, wallpaper, paneling, natural and synthetic fibers, and some materials are historic.

6.04 High Area Cleaning. All furniture, fixtures, and surfaces over 7 feet from floor level shall be cleaned. Cleaning is performed at the specified frequencies (Section 9). All surfaces above 7 feet shall be clean and free of dust, dirt, and debris. Encountered surface materials range from masonry, wood, plastic, painted surfaces, wallpaper, paneling, natural and synthetic fibers, and some materials are historic.

6.05 Lunch/ Break Room Cleaning. Lunch/ break room shall be cleaned and sanitized at specified frequencies (Section 9). Durable surfaces, appliances, and utilities shall be wiped down to disinfect. Lunch/ break rooms shall be clean, sanitized, and free of dust and debris. Lunch/ break rooms are found in many buildings within the park, ranging from small (15x10) to large (20x15) with appliances such as microwaves, toasters, coffee makers, stoves, ovens/toaster ovens, sinks, and refrigerators. Lunch/break rooms are used by staff and contractors.

6.06 Drinking Fountain/Water Bottle Filler Cleaning. Drinking fountain and water bottle filling stations shall be cleaned and sanitized at specified frequencies (Section 9). Drinking fountains and water bottle fillers shall be wiped down to disinfect. Drinking fountain and water bottle filling stations shall appear clean and free from dirt, dust, and debris.

6.07 Entrance Cleaning. Doorways and entryways are to be cleaned at the specified frequencies (Section 9).

Doorways and entrances shall be wiped down and disinfected. The doors and entrance area shall be free of dirt, dust, and debris. Doors and entrances may be historic and may be made of wood, metal, or glass.

6.08 Interior Glass Surface Cleaning. Interior glass surfaces shall be cleaned at the specified frequency (Section 9).

Glass surfaces shall be wiped down to remove, dirt, dust, and smudges. Interior glass surfaces shall be clean and sightly, free of dirt, dust, and smudges. Examples of interior glass surfaces include glass walls, panels, and partitions.

6.09 Window Cleaning-Interior. Windows are to be cleaned once per year. Windows shall be wiped down to remove dirt, dust, and smudges. Serviced windows shall be clean and free of dirt, dust, and smudges. Windows may be made of wood, metal, and glass and may be historic. Windows are found in buildings occupied by staffing, contractors, and visitors. Windows cleaning must be scheduled at least 30 days in advance. Windows in some areas require NPS escort.

6.10 Window Blinds/Window Treatment Cleaning. Window blinds and window treatments are to be cleaned at specified frequency (Section 9). Window blinds and treatments shall be wiped down to remove dust and debris.

Window blinds or treatments shall be free from dust, dirt, and debris. Window blinds/ treatments include but are not limited to shades, blinds, shutters, drapes, curtains, and valances. Window blinds/ treatments may be historic, reproduction, or non-historic. If removal of window shades or treatments is required for cleaning, they shall be reinstalled within two working days. Windows located in some spaces require advanced notice and NPS escort.

6.11 Sweeping and Dust Mopping. Floors shall be swept, or dust mopped at specified frequencies (Section 9).

Floors are free of dust, dirt, and debris. Floors to be swept consist of historic and non-historic material, ranging from wood, natural and manmade stone, linoleum, rubber, and other materials.

6.12 Vacuuming Carpets and Rugs. Carpets and rugs shall be cleaned at the specified frequencies (Section 9).

Carpets and rugs are free from dust, dirt, and debris. Carpets and rugs range from historic, reproduction, and non-historic, and are of a wide range of natural and synthetic materials.

6.13 Cleaning Walk-off Mats. Walk-off mats are cleaned at the specified frequencies (Section 9) to remove dust, dirt, and debris. Walk-off mats and surfaces below are clean and free of dust, dirt, and debris. Walk-out mats are made of synthetic material or metal.

6.14 Damp Mopping. Durable surface floors are to be mopped to remove dust, dirt, and debris and services are performed at specified frequencies (Section 9). Floors are clean and free of dust, dirt, and debris. Floors to be mopped consist of historic and non-historic material, ranging from wood, natural and manmade stone, linoleum, rubber, and other materials.

6.15 Stripping, Coating, and Buffing Floors. Durable floors are to be stripped, coated, and buffed once per year.

Floors are to be cleaned and prior finish coats removed. Floors to be properly coated and protected. Floors shall be clean and have a uniform matte finish. Floors to be stripped and refinished consist of historic and non-historic fabric, ranging from wood, natural and manmade stone, linoleum, rubber, and other materials.

6.16 Carpet and Rug: shampooing/Deep Cleaning. Carpets and rugs are to be shampooed annually. Carpets and rugs shall be dry and passable 12 hours after shampooing. Carpets and rugs are to be free from dust, dirt, and debris.

Carpets and rugs range from historic, reproduction, and non-historic, and are of a wide range of natural and synthetic materials. Carpet and rug shampooing must be scheduled 30 days in advance. Carpets in some areas require advanced notice and NPS escort.

6.17 Restroom Services. Restrooms are to be cleaned and sanitized at specified frequencies (Section 9). Appliances are wiped down, cleaned, and sanitized. Restrooms are clean, sanitary, and sightly consistent with the specified service class (Section 9). The restroom in the superintendent’s suite requires scheduling and a NPS escort is needed.

6.18 Restroom Supplies. Restroom supplies are to be restocked and available for usage. Restroom supplies are sufficiently stocked and available. Restroom supplies include but are not limited to toilet paper, hand soap, paper towels, sanitary napkin receptacles, urinal mats, and deodorizers. The restroom in the superintendent’s suite requires scheduling and a NPS escort is needed.

6.19 Group Shower/Locker Room Cleaning. All shower/ locker rooms shall be cleaned and sanitized at specified frequencies (Section 9). Appliances are wiped down, cleaned, and sanitized. Shower/ locker room supplies are sufficiently stocked and available. Shower/ locker rooms are clean, sanitary, and sightly. Shower/ locker rooms are used by staff and located in buildings throughout the park. Some shower/ locker rooms are small with limited appliances and services, while the one at Merchant Exchange Building is large and services a 24 hour a day gym.

6.20 Building Perimeter Services and Debris Removal. Building perimeters are cleaned at specified frequencies associated with service class (Section 9). Debris removal Building perimeters shall be patrolled, and dirt and debris removed. Paved building perimeters shall be swept. Building perimeters shall be free of debris and trash. Building perimeters shall be free from excessive dirt and dust. Building perimeters may be paved or natural surfaces.

Building perimeters often receive regular litter and debris.

6.21 Unscheduled Services. Unscheduled services are completed within two hours of notification. Unscheduled services shall be completed as per standards outlined within this document. Unscheduled services shall address the request and result in a clean and sanitary condition. Unscheduled services include but are not limited to service calls to address spills, incidents, and unplanned clean-ups. The contractor can expect up to 24 unscheduled service calls per year, though the average is about 12.

7 Performance Types, Objectives, & Standards

Performance Requirement

Performance Standards Acceptable Quality

Level (AQL)

Incentive

(CPARS

Related)

Applicable Documents

Emptying Waste Containers

Waste containers are empty and clean. Waterproof liners are provided and replaced when soiled or unserviceable. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Emptying Recycling Containers

Recycling containers are empty and clean. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Low Area Cleaning

All furniture and fixtures (e.g., partitions, radiators, equipment, hand railings in stairways, grills, ledges, sills, walls, doors, light fixtures, chalk and dry boards and trays, miscellaneous hardware and bright metal work) to a maximum height of 7'- 0" above floor level are clean and free of debris. Cleaning is

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75%

(e) Unsatisfactory

N/A performed at the specified frequencies.

High Area Cleaning

All areas that are vertical and horizontal surfaces above 7'-0" from floor level, including overhead piping, light fixtures and ceiling areas. This includes the exterior and interior surfaces of the light fixtures.

Cleaning is performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75%

(e) Unsatisfactory

N/A

Lunch/Break Room Cleaning

Lunch/break room is clean and sanitary. Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced. Dispensers are refilled and supplies are stocked. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75%

(e) Unsatisfactory

N/A

Drinking Fountains/Water Bottle

Fillers Cleaning

Drinking fountains are clean, sanitary, and sightly. Cleaning is performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Entrance Cleaning

Entrances are clean, sanitary, and sightly. Surfaces shall be free of all dirt and dust, regardless of height.

Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Interior Glass Surfaces Cleaning

Glass surfaces are clean and sightly on both sides and for the full height of the glass. Cleaning is performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Interior Window Cleaning

All interior windows are clean and sightly. Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark- free appearance regardless of height.

Above 95%

(a) Exceptional

N/A

All interior windows are clean and sightly. Surfaces shall be free of dirt regardless of height.

76-94%

(c) Satisfactory

N/A

All interior windows have not been cleaned. Below 75%

(e) Unsatisfactory N/A

Window Blinds/ Window treatments Cleaning

Blinds are clean and in the same operational condition as prior to

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A cleaning. If removed for cleaning, blinds are returned to their original location within two working days.

Cleaning is performed at the specified frequencies.

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75%

(e) Unsatisfactory

N/A

Sweeping and Dust Mopping

Floors are free of debris and dust.

Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Vacuuming Carpets and Rugs

Carpets and rugs are free of debris and dust. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Cleaning Walk- off Mats

Walk-off mats and surfaces below the mats are clean. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

76-94% (c) Satisfactory N/A

Below 75% (e) Unsatisfactory N/A

Damp Mopping

Floors are clean. Kitchen, break area, and bathroom floors are clean and sanitary. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Stripping, Coating, and Buffing

Floors are clean, free of previously applied coat, and have a uniform finish. Floors are properly coated and protected. Services are performed annually.

Above 95% (a) Exceptional N/A

76-94% (c) Satisfactory N/A

Below 75%

(e) Unsatisfactory

N/A

Carpet and Rug Deep Cleaning

Carpets and rugs are clean. Carpets and rugs are dry and passable in 12 hours. Services are performed annually.

Above 95% (a) Exceptional N/A

85-89% (c) Satisfactory N/A

Below 75% (e) Unsatisfactory N/A

Restroom Services

Restrooms are clean, sanitary, and sightly consistent with the specified service class. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Restroom Supplies

Restroom supplies are sufficiently stocked and are available. Services are performed at the specified frequencies.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

Group Shower/ Locker Room Cleaning

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced. Shower/locker room supplies are filled to capacity and are available. Cleaning is performed at the specified frequencies.

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75%

(e) Unsatisfactory

N/A

Building Perimeter Services/ Debris removal

Building perimeters are sightly consistent with the specified service class. Building perimeters are clear of debris.

Above 90% (a) Exceptional N/A

80-89% (b) Very Good N/A

70-79% (c) Satisfactory N/A

60-69% (d) Marginal N/A

Below 60% (e) Unsatisfactory N/A

Unscheduled Services

Unscheduled services are completed within two hours after notification.

Above 95% (a) Exceptional N/A

90-94% (b) Very Good N/A

85-89% (c) Satisfactory N/A

80-84% (d) Marginal N/A

Below 75% (e) Unsatisfactory N/A

8. Deliverables

DELIVERABLES

Deliverable Title Date (s) of Sub-mission

Distribution Frequency

Original Copies (Including original)

Request to Work Outside Government’s Regular Working Hours

At least seven calendar days prior to requested day.

CO/COR 1 As Required

SDS sheets and catalog cut sheets or samples for chemicals, including sanitizer, cleaners, disinfectants, etc.

Prior to use of any chemical CO/COR 2 As required

Certificate of Insurance At award. CO 1 As specified Quality Management Plan Within 15 calendar days after award and within seven calendar days of changes.

CO/COR 1 As specified

Contractor Quality Inspection and Surveillance Report

First workday of each month. CO/COR 1 Monthly

List of Key Personnel and Qualifications

Prior to award, and then complete list/roster re-submitted within 15 days of key personnel changes and 5 days of employee changes.

CO 1 As specified

Employee List Initially as specified, and then complete list/roster re-submitted within 15 days of key personnel changes and 5 days of employee changes.

CO/COR 1 As required

Proof of Legal Residency Prior to being admitted to site. CO 1 As specified Accident Prevention Plan Within 15 calendar days after award and within seven calendar days of changes.

CO/COR 1 As specified

Job/Activity Hazard Analysis Together with the Accident Prevention Plan and for changes.

CO/COR 1 As specified

Initial Mishap Notification Report As soon as practicable CO/COR 1 As required OSHA Citations and Violations Corrective Action Report

Within 48 hours after receiving a citation.

CO 1 As required

Safety Certifications Within 15 calendar days after award and when certifications are renewed.

CO/COR 1 As specified

Sustainable Procurement and Practices Plan

Within 15 calendar days after award and within 15 calendar days after exercised option periods.

CO 1 Annually

Recovered Material Certification As specified CO 1 When a product containing recovered materials is equal to or better than the original and could be used.

Certification and Training At award CO/COR 1 Upon request Annual Work Schedule At award and at the beginning of each option period.

CO/COR 1 Within 15 days after award and annually thereafter

Monthly Work Plan First workday of each month CO/COR 2 Monthly

Unscheduled Services Report First workday of each month CO/COR 2 Monthly Acronyms and Definitions

ACRONYMS and DEFINITIONS

DEFINITION/ACRONYM DESCRIPTION

Ash Urn Receptacle specifically used for the disposal of cigarettes, cigars, and other smoking product waste.

Cardiopulmonary Resuscitation (CPR) A procedure designed to restore normal breathing after cardiac arrest that includes the clearance of air passages to the lungs, mouth-to-mouth method of artificial respiration, and heart massage by the exertion of pressure on the chest.

Clean Free of dirt, dust, spots, streaks, graffiti, smudges, smears, litter, bugs, debris, liquids, and foreign residue.

Coating Applying a sealing coat (or finish) to a floor, sometimes referred to as waxing.

Coffee Mess An area for beverage preparation either in a designated food preparation area or in the general work area.

COL Common Output Level – Amount of cleaning services required at various levels.

Debris Includes, but is not limited to, paper, cans, bottles, large limbs and branches, and other similar items.

Disinfect To cleanse of microorganisms by application of a chemical agent, also sanitize.

Dispenser A dispensing container, machine, etc. which is used to store and release products in single usage portions. Dispensers under this definition include but are not limited to paper towel dispensers, toilet paper dispensers, toilet seat cover dispensers, and soap dispensers.

Dust Free Spaces Areas requiring specific controls on emission of dust particles from cleaning processes or equipment.

Interior Glass Surfaces All glass, plexi-glass, transparent or semi- transparent plastic surfaces within building.

Including but not limited to: walls, doors, room dividers, display cases, etc.

Group Locker Room/Showers A room or facility with showers, lockers, and restroom fixtures. May be one or multiple connected rooms.

Lounge, Canteen, or Lunch Room /Break Room

A room designated for use of employees to store, prepare, and consume meals.

Machine Clean and disinfect Cleaning and disinfecting by using a mechanical device specifically designed to perform the task on a specific area or surface.

Machine Scrub and disinfect To clean and disinfect by mechanical device specifically designed to perform the task by brush or other hard friction against the surface to be cleaned while disinfecting the surface as dirt is removed.

Restroom A room or facility with sinks, urinals, toilets, showers and other similar fixtures.

Sanitary Free of microorganisms.

Service Class Category that describes frequency of work for each work item.

Sightly Attractive, tasteful, or pleasing to the sight and consistent with its intended purpose.

Space An area to receive janitorial services which may or may not be considered a room by common definition, e.g., definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

Waste Containers Trash receptacles, wastebaskets, trashcans, wastepaper baskets, or any container holding trash, paper, or refuse of any type.

Window Any glass opening on the exterior wall of a building or facility. Includes the interior and exterior of the glass, sill, frame; as well as the associated screens and storm windows.

Common Area

Shared spaces that include but are not limited to hallways, exhibit spaces, breakrooms, restrooms, gyms, mail rooms, meeting/conference rooms, etc.

Office Space

A room or set of rooms used to conduct professional or bureaucratic work. Offices can include temporary workspaces and cubical.

Infrequent Common Areas Areas that have a temporary use or infrequently used such as a temporary exhibit space or an area used for special events.

9 Service Level/Frequency of Service

KEY

Work Item Common

Areas Office Space

Infrequent Common

Areas

5th Street Restrooms

Space Cleaning

Emptying Waste Containers D N/A W D

Emptying Recycling Containers D N/A W D

Low Area Cleaning M 2Y W W

High Area Cleaning 2Y 2Y 2Y Y

Lunch/Break Room Cleaning D N/A W D

Drinking Fountains Cleaning D N/A W D

Entrance Cleaning D N/A W D

Interior Glass Surfaces Cleaning M 2Y M D

Interior Window Cleaning W Y Y M

Window Blinds Cleaning 2Y Y Y Y

Floor Care

Sweeping and Dust Mopping D 2Y W D

Vacuuming Carpets and Rugs D 2Y W D

Cleaning Walk-off Mats D 2Y W W

Spray Cleaning and Buffing 4Y 2Y 2Y 2Y

Damp Mopping D 2Y W D

Stripping, Coating, and Buffing Y Y Y Y

Carpet and Rug Deep Cleaning Y Y Y Y

Restroom Services

Restroom Cleaning and Servicing D N/A W C

Group Shower/Locker Room Cleaning

Damp mop/disinfect floors D N/A N/A D

S Once per Shift 6Y Six times per year

D Daily 4Y Four times per year

3W Three times per week 3Y Three times per year

2W Two times per week 2Y Two times per year

W One time per week Y One time per year

2M Two times per month Y/2 One time every two years

Machine clean/scrub and disinfect floors M N/A N/A 2M

Restrooms – cleaned and disinfected D N/A N/A D

Restrooms – consumables restocked and wasted emptied

D N/A N/A D

Showers – clean and disinfect horizontal surfaces

W N/A N/A N/A

Showers – clean and disinfect vertical surfaces

W N/A N/A N/A

Spot clean locker surfaces, doors, and hardware

D N/A N/A N/A

10 Building Inventory & Service Levels by Square Foot

B uilding Inventory & Service Level by Square Foot Cleaning Schedule

CLIN

Options Building Name ABBR Comm on Areas

Office Space

Infrequent Common

Areas

5th Street

RR

101 Base Merchant Exchange Building MEB 6855 29167

102 Base Ben Franklin Museum BFM 17987

Option 1

314-316 & 320-322 Market St.

Market

St 5928 5106

Option 2 Law Enforcement Operations

Center

LEOC 6185

105 Option 3 Edgar Allan Poe House EDAL 5272

Option 4

Thaddeus Kosciusko House K-

House

108 Option 5 5th Street Public Restrooms 5th RR 1800

*SQUARE FOOT INDICATED IS APPROXIMATE

11 Technical Documents and References

TECHNICAL DOCUMENTS and REFERENCES

Title Reference ANSI A10.32 Personal Fall Protection for use in Construction and Demolition Operations ANSI Z359.1 Safety Requirements Personal Fall Arrest Systems, Subsystems and Components ANSI/ISEA 107-2010 High Visibility Garment Standard 29 CFR 1904 Recording and Reporting Occupational Injuries and Illness 29 CFR 1910 Occupational Safety and Health Standards 29 CFR 1910.1025 Toxic and Hazardous substances - Lead 29 CFR 1910.120 Hazardous Materials - Hazardous waste operations and emergency response 29 CFR 1910.1200 Hazard Communication 29 CFR 1910.134 Personal Protective Equipment-Respiratory protection.

29 CFR 1926 Safety and Health Regulations for Construction 29 CFR 1926.59 Occupational Health and Environmental Controls - Hazard communication 29 CFR 1926.62 Occupational Health and Environmental Controls - Lead 29 CFR 1910.1030 OSHA Standards for Bloodborne Pathogens 29 CFR 1910.141 OSHA Standards for Restrooms NFPA 10 Standard for Portable Fire Extinguishers NFPA 70E Standard for Electrical Safety in the Workplace UFC 3-230-02 Operation and Maintenance: Water Supply Systems.

12 Period of Performance

Building Services Period of Performance

Building Name Options ABBR FY25

FY26 (USA250)

Merchant Exchange Building

Base MEB Sep. 2024 - Sept. 2025 Sep. 2025 - Sept. 2026

Ben Franklin Museum Base BFM

Sep. 2024 - Sept. 2025 Sep. 2025 - Sept. 2026

314-316 & 320- 322 Market Street

Option 1 Print, Bindery & Offices

Sep. 2024 - Sept. 2025 Sep. 2025 - Sept. 2026

Law Enforcement Operations Center Option 2 LEOC

Sep. 2024 - Sept. 2025 Sep. 2025 - Sept. 2026

Edgar Allan Poe House

Option 3 EDAL Sep. 2024 - Sept. 2025 Sep. 2025 - Sept. 2026

Thaddeus Kosciusko House

Option 4 K-House Apr. 2025 – Sep. 2025

Oct. 2025

Apr. 2026 – Sep. 2026

5th Street Public Restrooms

Option 5 5th RR Mar. 15th 2025

– Sept. 15th

Mar. 15th 2026

– Sept. 15th

13 Period Building Services Operational Days/Week

Building Services Operational Days/Week

Building Name Options ABBR FY25

FY26 (USA250)

Merchant Exchange Building

Base MEB 5 Days 5 Days

Ben Franklin Museum Base BFM 7 Days 7 Days

320-322 Market Street Option 1

Print, Bindery 7 Days 7 Days

314-316 Market Street Option 1 Offices 3 Days 3 Days

Law Enforcement Operations Center

Option 2 LEOC 7 Days 7 Days

Edgar Allan Poe House Option 3 EDAL 3 Days 3 Days

Thaddeus Kosciusko House

Option 4 K-

House

2 Days Memorial Day -

Labor Day

2 Days Memorial Day

- Labor Day

5th Street Public Restrooms (Constant)

Option 5 5th RR 7 Days Mar. 15th - Sept. 15th 7 Days

Mar. 15th - Sept. 15th

14 Management and Administration

14.1 The Contractor shall coordinate all access to performance areas through the CO or COR.

14.2There is no parking on Federal property. The Contractor shall be responsible for making their own parking and/or transportation arrangements.

14.2 The Contractor is prohibited from storing or consuming food or beverages inside Park buildings with the exception of the main lunchroom located on the first floor of the Park’s Headquarters (Merchant Exchange Building).

14.3 Government-Furnished Facilities (GFF): The Government will provide the Contractor with the use of Government owned storage spaces and gear lockers (quantity and locations to be selected by the Government) for the storage of supplies and equipment that will be used in the performance of work under this contract. The Contractor shall keep all assigned storage spaces and gear lockers in a neat and orderly condition and be responsible for keeping all storage spaces clean (i.e. dust mopped, wet mopped, etc.). The Government may also provide an administrative type space for the Contractor to us for on-site management of the contract. The location, size, etc., is at the discretion of the Government and subject to space availability. The Contractor shall be responsible for providing any and all office support equipment, furniture, computers, phones, internet connections, etc. as needed. The Government will not be responsible for Contractor’s materials, supplies, and/or equipment or personal effects, stored in these spaces due to fire, theft or other causes.

14.4 Government-Furnished Utilities: The Government will furnish water and electricity at existing outlets required for the work to be performed under the contract at no cost to the Contractor. Information concerning the location of existing outlets may be secured from the CO. The Contractor shall provide and maintain, at its expense, the necessary service lines from the existing Government outlets to the work site. Provide and maintain backflow prevention devices on connections to domestic water lines and electrical transformer provisions on connections to electric lines. Meet all Federal, State, local, and installation codes and regulations for backflow prevention devices and electrical transformer provisions. Services required by the Contractor, for which there are no available Government outlets, shall be provided by the Contractor at no cost to the Government.

14.5 Government-Furnished Materials (GFM): None

14.6 Government-Furnished Equipment (GFE): None

14.7 Government-Furnished Services (GFS): None

14.8 Contractor-Furnished Items (CFI): Except for items identified as Government Furnished, the Contractor shall provide all equipment, materials, parts, supplies, components, and facilities to perform the requirements of this contract. The CO/COR must inspect Contractor-furnished items and materials for adequacy and compliance with contract requirements. Additionally, all tools, cleaners, disinfectants, and other chemicals shall be reviewed and approved by the Government prior to their use on Federal property. Inadequate or unsafe items shall be removed and replaced by the Contractor at no cost to the Government. Materials containing asbestos, lead, and polychlorinated biphenyls (PCBs) shall not be brought onsite. Energy efficient tools and equipment and biobased products shall be used when available. The CO may at any time require Samples, Safety Data Sheets (SDS) or Manufacturer’s Data Cut Sheets of Materials used in this contract.

14.9 Management: The Contractor shall manage the total work effort associated with the services required herein to meet the performance objectives and standards. Such management includes but is not limited to planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality assurance.

The Contractor shall provide a staff with the necessary management expertise to ensure performance objectives and standards are met.

14.10 Work Reception: The Contractor shall provide the capability to receive, prioritize, correspond, and reply to trouble/service calls during Government regular working hours and provide a point of contact at a local or tollfree number who can perform the above function during other than Government regular working hours.

14.11 Work Control: The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking and reporting of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and work status updates shall be provided when requested by the CO/COR. A status update of any item of work must be provided within two hours of the inquiry during regular working hours, and by 0800 the following workday for inquiries after regular working hours.

14.12 Work Methods and Procedures: The Contractor shall submit their work plan to the CO/COR for review and approval prior to starting work. The work plan shall cover the methods, tools, equipment, and materials the Contractor intends to use to complete the work.