B08_Attach_1_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

For

Ford Island Visitor Shuttle Transportation Services USS Utah & USS Oklahoma Memorials

National Park Service – Pearl Harbor National Memorial

OAHU, HAWAII

December 10, 2025

1.0 BACKGROUND

The National Park Service (NPS), in coordination with the United States Navy (Navy), requires controlled public access to the USS Utah and USS Oklahoma Memorials located on Ford Island.

Annual visitation to Pearl Harbor National Memorial averages between 1.5 and 1.7 million visitors, creating demand exceeding current NPS-managed transportation capacity. To fulfill its statutory mission of providing meaningful access to historical resources, the NPS requires a permanent, compliant, and enforceable shuttle service. The Navy authorizes base access to Ford Island; NPS retains full responsibility for visitor operations and transportation services covered under this contract.

1.1 SCOPE

The Contractor shall furnish all labor, drivers, supervision, management, dispatch, vehicles (and back-up vehicles), vehicle maintenance, insurance, fuel, equipment, safety measures, and administrative support necessary to provide safe, reliable, and on-time shuttle transportation for visitors and NPS staff between the Pearl Harbor Visitor Center (PHVC), Ford Island, the USS Utah Memorial, and the USS Oklahoma Memorial.

The Contractor shall perform all work in strict accordance with this PWS, applicable federal, state, and local regulations, Department of Defense access requirements, and all NPS directives.

The Contractor shall conduct operations in a manner that protects visitor safety, ensures mission continuity, and preserves the integrity of the memorials.

The Contractor shall provide, maintain, and operate: - ADA-compliant shuttle transport three days per week, with additional support for special events as requested by NPS. - Clean, safe, and well-maintained shuttle vehicles at all times. - Secure operations that comply with all Navy access requirements communicated by NPS. - All waste disposal and operational activities in compliance with applicable regulations.

The Contractor shall maintain a contingency plan for back-up vehicles and drivers to address emergencies and unforeseen events.

1.2 PURPOSE

The purpose of this contract is to establish a permanent NPS-managed transportation service providing authorized public access to the USS Utah and USS Oklahoma Memorials.

The Contractor shall: - Provide and operate an ADA-compliant, 44-passenger shuttle. - Support NPS in compliance with all Navy-required security protocols for entry to Ford Island. - Operate NPS-scheduled shuttle services, with reservations made through Recreation.gov. - Deliver reliable transportation on Mondays, Wednesdays, and Fridays, subject to change upon 30-day NPS notice.

All coordination with the Navy shall be conducted exclusively by NPS; the Contractor shall not communicate directly with the Navy unless authorized in writing by NPS.

Notification of any delay shall be provided immediately to NPS. Failure to provide immediate notification to the NPS may constitute a material performance deficiency.

1.3 OBJECTIVES

The Contractor shall provide safe, reliable, timely, and secure transportation on the designated NPS/Navy-approved route between Pearl Harbor National Memorial and Ford Island.

Requirements: (See Section 3.0 Transportation Service for details.)

One (1) ADA-compliant 44-passenger shuttle with operational wheelchair/mobility lift.

Operate exclusively on NPS/Navy-approved routes.

Maintain the initial service schedule three (3) days per week; NPS may increase service frequency or alter days of the week to coincide with special events with a minimum of thirty (30) calendar days’ notice, unless mandated by the Navy for construction, security, or other operational needs when notified by the Navy.

Maintain all required federal, state, and local permits and insurance.

Employ properly trained, licensed, courteous, and qualified drivers.

Arrive on time for Navy security inspections prior to passenger pick-up.

Ensure two NPS Staff board each shuttle per Navy security requirements.

Performance Standards

Performance Metric Target Threshold Measurement / Notes

On-time departures (≤3 min late)

≥95% Count of trips departing on time ÷ total trips

Trip completion 100% All scheduled trips completed

Qualified drivers 100% All drivers meet certification and training requirements

Vehicle readiness / backup availability

100% Required reserve vehicles available each day

Safety compliance 100% No violations of safety procedures

Daily reports submitted ≥95% Reports submitted complete and on time

Performance Ratings

Rating Threshold CO/COR Actions

Excellent Meets or exceeds all thresholds

No action; recognized as outstanding performance

Acceptable 90–94% on-time departures or 95–99% reports

COR may issue monitoring notice and require improvement plan

Unacceptable <90% on-time departures, <95% reports, any missed trips or safety violation

CO may adjust or suspend monthly payment, issue Cure Notice, suspend services/payments, or terminate contract for repeated non-performance

Enforcement Notes: 1. CO reviews performance monthly using these metrics. 2. Cumulative tracking of below-threshold points triggers escalation. 3. Contractor responsible for internal monitoring to ensure compliance.

1.4 TERM

Firm fixed-price contract: anticipated start date on June 1, 2026, through May 31, 2031. Base Year: June 1, 2026, through May 31, 2027. Option Years: Four one-year periods through May 31, 2031.

1.5 PERMITS, LICENSES & INSURANCE

The Contractor shall obtain and maintain all required federal, state, and local permits and licenses. Subcontractors shall meet the same requirements.

1.6 INSURANCE REQUIREMENTS

The Contractor shall indemnify, defend, and hold harmless the U.S. Government and NPS personnel from claims arising from Contractor negligence or non-performance. This obligation -survives contract termination; is not limited by insurance coverage; requires acceptance of NPS tender of defense where applicable

1.7 PHYSICAL SECURITY

Navy requires inspection of shuttles and verification of valid identification and Defense Biometric Identification System (DBIDS) credentials prior to base entry. Contractor vehicles and drivers shall comply with all Navy installation access requirements as a condition of entry.

Contractor shall safeguard all NPS information and comply with NPS security protocols.

Contractor shall safeguard all NPS information and comply with NPS security protocols.

1.8 SPECIAL QUALIFICATIONS

Valid Hawai‘i driver’s license for 44-passenger vehicles Minimum 1-year passenger bus experience No DUI, reckless driving, or criminal convictions in past 5 years Compliance with Federal Motor Carrier Safety Regulations (FMCSR) requirements Valid Public Utilities Commission (PUC) number

2.0 MEETINGS

2.1 Pre-Performance Meeting

Mandatory prior to operations (unless CO authorizes otherwise). Topics: roles, responsibilities, performance standards, and communications protocols.

2.2 Progress Meetings

Periodic CO/COR meetings to review performance, modifications, and address deficiencies.

3.0 TRANSPORTATION SERVICE

3.1 Primary Route

The Contractor shall transport passengers between the PHVC and the USS Utah and USS Oklahoma Memorials, including return service to PHVC, using NPS/Navy-approved routes only.

Route alterations are prohibited unless explicitly directed by the Navy.

3.2. Baseline Service Schedule

Shuttle service shall operate once a day, three days per week on Monday, Wednesday, and Friday, between 3:00 p.m. and 5:00 p.m. HST. This schedule constitutes the baseline service level.

The shuttle shall arrive at 3:00 p.m. for National Park Service (NPS) security inspection.

Boarding of visitors and NPS personnel shall conclude at 3:30 p.m., with departure occurring immediately thereafter.

3.3. Schedule Adjustments

NPS may adjust the days of the week of operation, provided the total service frequency remains three (3) days per week. Such adjustments do not constitute a change to the baseline service level and do not require a contract modification.

NPS may also adjust the timing of shuttle runs within the operating window of 7:00 a.m. to 5:00 p.m. HST, provided no increase occurs to the baseline service frequency, scheduled runs, or service hours. These adjustments are considered operational scheduling changes.

3.4. Temporary Adjustments for Special Events

For special events, commemorations, operational requirements, or anticipated surges in visitation, NPS may temporarily adjust days of operation or increase the number of scheduled runs with advance notice, as practicable. Temporary adjustments do not constitute a permanent change to the baseline service level and do not require a contract modification. During special events, including but not limited to December 7th and Memorial Day, the Contractor shall provide multiple shuttle trips to transport visitors to and from Ford Island. Event-specific schedules shall be provided no less than one month in advance.

3.5. Permanent Changes to Service Level

Any permanent increase in service frequency beyond three (3) days per week, or any permanent increase in scheduled runs or service hours beyond the baseline service level, shall require a minimum of thirty (30) calendar days’ written notice and execution of a written contract modification.

3.6. Route Compliance

The Contractor shall operate exclusively on NPS/Navy-approved routes. Route deviations are strictly prohibited unless explicitly directed or mandated by the Navy due to construction, safety, or emergency conditions. Any such deviations shall be immediately reported to NPS.

Unauthorized route deviations may be documented as performance deficiencies and subject to corrective action.

3.7 Schedule Changes

Contractor shall not modify schedule or route without written NPS approval. Changes may be required for visitor patterns, special events, Navy directives, emergencies, or security.

Emergency changes shall be complied with immediately.

3.8. Delay Notification

The Contractor shall immediately notify NPS of any shuttle delay, disruption, or operational issue that may impact scheduled service.

Failure to immediately notify NPS of any shuttle delay shall be considered a material performance deficiency and may result in corrective action, issuance of a Cure Notice, adverse CPARS ratings, and other contractual remedies.

3.9. Coordination and Operational Reasonableness

Schedule adjustments shall be coordinated with the Contractor in advance and executed in a manner that minimizes service disruption while maintaining mission requirements and visitor safety.

4.0 CONTRACTOR EMPLOYEE

Contractor personnel shall comply with NPS Expected Behaviors and all traffic regulations. CO may require removal of employees deemed unlawful, incompetent, careless, uncooperative, or otherwise incapable of satisfactory conduct.

5.0 HIRING REQUIREMENTS

Contractor shall:

-Conduct background checks (criminal, driving, drug, medical certification)

- Review employee references

- Not hire wanted felons; report applications to NPS Law Enforcement

6.0 OPERATING A SHUTTLE

Driver shall:

- Wear seat belts; enforce passenger seat belts

- Avoid idling except for safety or ADA assistance

- Prohibit eating/drinking, smoking/vaping

- Avoid commentary on park management

- Use horn only for safety

- Wear required uniform and visible ID

- Assist passengers with ADA lifts/ramps

- Sweep vehicle after final run

- Turn over lost/unattended items to NPS Staff

6.1 Maintenance & Repair

Contractor shall:

- Maintain vehicles in safe, operable, serviceable condition

- Perform scheduled maintenance and inspections

- Correct deficiencies promptly

- Keep vehicles clean and free of leaks

6.2 Fueling

Contractor shall provide and pay for all fuel required.

6.3 Damage to Government Property

Contractor shall exercise reasonable care. If damage to government property occurs due to negligence, Contractor shall repair or replace at no cost to the government. Non-compliance allows deduction from contract price. FAR 52.237-2 applies.

6.4 Safety & Reporting

Contractor shall comply with Occupation Safety and Health Administration (OSHA) requirements. Verbal report to CO/COR required immediately after any incidents involving damage, death, injury, illness, or environmental impact. Written follow-up within 24 hours as directed.

7.0 CONTRACTOR PERFORMANCE

7.1 Performance Standards

Contractor responsible for contract management and quality control. Noncompliance may trigger rejection, termination, or remedies under FAR 52.212-4.

7.2 Contractor Quality Control Plan (QCP)

Contractor shall develop, implement, and maintain QCP covering what, how, when, who, and documentation of monitoring to ensure compliance.

7.3 Government Remedies

CO may apply remedies per FAR 52.212-4 for unsatisfactory performance or nonconforming services.

7.4 Commercial Warranty

Government shall receive same coverage as Contractor’s most favored customer. Contractor shall correct any defects, performance or material, at no additional cost to the government.

8.0 FINANCIAL REQUIREMENTS

8.1 Payments

Contractor shall submit invoices via IPP after services performed. Invoices shall be correct, reference appropriate CLINs, align with park-approved schedules, and result in zero balance upon final submission. Receiving Official approves payment after COR review and signature.

TWO MOST LIKELY AND US NAVY APPROVED BUS ROUTES HERE:

Figure 1. Map of current shuttle service from PERL’s Visitor Center to Ford Island

Figure 2. Map of optional shuttle route between the USS Oklahoma Memorial and the USS Utah Memorial