B02 RFQ STRATUS Pool 2 Attachment F - Labor Categories.pdf

SOLICITATION NO. 12314423Q0143

STRATUS CLOUD BASIC ORDERING AGREEMENT

POOL 2: INTEGRATION AND DEVELOPMENT SUPPORT SERVICES

ATTACHMENT F

LABOR CATEGORIES

Attachment F: Labor Categories The labor categories included in the table below represent a common core of labor categories that shall be used in Task Orders. In addition to these specified labor categories, custom or specialized labor, defined as any labor for which the expertise required or duties performed are within the scope of the BOA and Task Order, but are not identified by the common core labor categories. When common core labor categories are not sufficient to meet the requirements of a Task Order, other labor categories may be included in the Task Order.

Labor

Category

Labor Category Description

Cloud SME Responsible for overseeing cloud computing strategy, to include consulting, planning, design, and implementation of cloud and business solutions. The

Cloud SME will help analyze complex requirements, work with customers to design, develop, and deploy proof‐of‐concepts, and evaluate implementations.

The Cloud SME provides technical leadership, understands the latest in cloud service offerings and can apply that knowledge to USDA business challenges, including defining policy, drafting diagrams and procedures, and collaborating with security. The Cloud SME will serve as a primary point of contact for project stakeholders, project technical leaders, and security and project management leads. This role will include demonstrable experience delivering leadership for cloud projects within the Federal Government and in alignment with FISMA and

FedRAMP requirements.

Cloud

Portfolio

Manager

Senior personnel responsible for the overarching set of projects and teams to assess adherence to USDA requirements, progress against plans, and tracking to cost projections. The Cloud Portfolio Manager will communicate as necessary with senior stakeholders within USDA regarding strategic approach, enterprise architecture, business case development and financial planning, and performance management within the vendor’s USDA cloud portfolio. The Cloud

Portfolio Manager will participate in necessary business reviews, provide required deliverables, optimize resources, and resolve any issues that may arise.

Cloud

Engineer

Demonstrated experience in the field of cloud computing, CI/CD systems, SysOps, Azure, AWS, GCP, and other CSPs. Experience developing and maintaining the production environment, ensuring a modern and secure foundation upon which all product teams can deploy containerized applications.

Works with engineering teams to develop, implement, optimize, and maintain cloud‐based solutions. Responsible for deploying and debugging cloud stacks, educating teams on new cloud initiatives, and ensuring the security of the cloud infrastructure. Ability to identify the most optimal cloud‐based solutions and maintain cloud infrastructures in accordance with best practices and USDA and

Federal security policies.

Cloud

Administrator

Responsible for managing and maintaining cloud deployments utilizing IaaS, PaaS, or SaaS. Cloud administrators will work closely with Cloud Engineers, Cloud Architects, and Cloud Developers to maintain an efficient cloud environment. Hands‐on management includes monitoring and maintaining virtual servers, storage, network, or security configurations. This could include patching, load balancing, cost optimization activities, and architecture reviews.

Cloud Security

& Risk

Engineer

Demonstrated understanding of FedRAMP and FISMA security requirements in a cloud‐based environment. Demonstrated experience building solutions to identify existing agency data within cloud environments and the security controls in place to properly monitor and protect this information, align standards, frameworks and security with overall business and technology strategy. Experience developing cybersecurity solutions across a diverse IT environment. Duties may include identify and communicate current and emerging security threats, develop automated mechanisms to report on Cloud

Service Provider status for items of concern such as vulnerability status, incident response interactions, forensic activities, integration of security logs into the

Agency toolsets, etc., develop security architecture elements to mitigate threats as they emerge, identify security design gaps in existing and proposed architectures and recommend changes or enhancements.

Cloud

Architect

Demonstrated understanding of cloud computing and technology systems, as well as experience designing and transferring applications to the cloud.

Experience creating cloud strategy and managing the adoption process.

Duties may include regularly evaluating cloud applications, hardware, and software, develop and organize cloud systems, work closely with IT security to monitor the cloud privacy and security, offer guidance in infrastructure movement techniques including bulk application transfers into the cloud, Identify the top cloud architecture solutions to successfully meet the strategic needs of USDA.

Customer

Experience

Specialist

Responsible for tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. Responsible for tracking customer experiences across online and offline channels, devices, and touchpoints, collaborating with IT developers to enhance customer services, aligning customer experience strategies with USDA initiatives and informing customers about new product features and functionalities, identifying customer needs and taking proactive steps to maintain positive experiences, analyzing customer feedback on product ranges and new releases, as well as preparing reports, performing product tests, evaluating support services, and facilitating improvements, and documenting processes and logging technical issues, as well as customer compliments and complaints.

DevSecOps

Engineer

The DevSecOps engineer will be involved in various stages of each project's lifespan and should remain abreast of technological advancements to promote efficiency, manages the CI/CD pipelines of a wide variety of applications, have prior experience at all phases of the software product life cycle, from conception to extinction. Demonstrated experience using an array of automation tools, familiarity with software security methods, demonstrated experience using a wide variety of coding languages.

Demonstrated ability to collaborate with teams to conceptualize, develop, and release software, conduct quality assurance to ensure that the software meets prescribed guidelines, roll out fixes and upgrades to software, secure software to prevent security breaches and other vulnerabilities, collect and review customers' feedback to enhance user experience.

Senior

Engineer

Demonstrated experience in developing, testing, and maintaining containerized applications. Working knowledge of source version control, build/release tools and methodologies, software build process, CI/CD pipelines for large enterprises that consist of hundreds of applications. Advanced experience in providing DevSecOps implementation using Gitlab, or similar tools. Ability to be flexible and work on several different products while supporting multiple teams.

Data

Engineer

Demonstrated experience as a data engineer, software developer, or similar.

Expert proficiency in Python, C++, Java, R, and SQL. Familiarity with Hadoop or suitable equivalent. Capacity to successfully manage a pipeline of duties with minimal supervision. Responsible for employing machine learning techniques to create and sustain structures that allow for the analysis of data while remaining familiar with dominant programming and deployment strategies.

Duties may include liaising with coworkers and customers to elucidate the requirements for each task, conceptualizing and generating infrastructure that allows big data to be accessed and analyzed, reformulating existing frameworks to optimize their functioning, testing such structures to ensure that they are fit for use preparing raw data for manipulation by data scientists.

Data Scientist Demonstrated experience collecting large volumes of data from varying sources, clean and interpret data, create solutions to overcome challenges, and communicate with interested parties, up to date with data programming software and apps, understanding of statistics and mathematics and proficient in writing algorithms, excellent analytical and problem‐solving skills Experience using data visualization tools, experience with data querying languages, and statistical or mathematical software. Duties may include developing complex mathematical models that integrate business rules and requirements, creating machine learning models, communicating and meeting with engineers, IT teams, and other interested parties, ability to share complex ideas verbally and visually in an understandable manner with non‐technical stakeholders.

Data Analyst Demonstrated experience managing master data sets, providing technical expertise in data storage structures, data mining, and data cleansing, developing reports, and troubleshooting data issues, managing users and user roles, providing quality assurance of imported data, processing confidential data and information according to guidelines, develop reports and analysis, managing and designing the reporting environment, including data sources, security, and metadata, supporting the data warehouse in identifying and revising reporting requirements, supporting initiatives for data integrity and normalization, and training end‐users on new reports and dashboards, ability to translate business requirements into non‐technical, lay terms for various stakeholders.

Business

Analyst

Demonstrated experience performing detailed requirements analysis, documenting processes, and performing user acceptance testing. Duties may include: evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions, leading ongoing reviews of business processes and developing optimization strategies, staying up‐to‐date on the latest process and IT advancements to automate and modernize systems, performing requirements analysis, gathering critical information from meetings with various stakeholders and producing useful reports, ensuring solutions meet business needs and requirements, performing user acceptance testing, managing projects, developing project plans, and monitoring performance, updating, implementing, and maintaining procedures, serving as a liaison between stakeholders and users.

Software

Developer

Demonstrated experience and knowledge of programming languages and the software development life‐cycle. Experience in data warehouse, and data pipeline building, data visualization, analytics of large data, experience in web application development.

Duties may include providing programming services for a variety of specific systems and business, scientific, or commercial applications. Participates in systems analysis, design definition, software development, systems test, implementation, and maintenance. Analyzes coding problems and develops improvements to procedures. Exercises independent judgment. Designs, develops, troubleshoots, debugs, and implements software code.

Help Desk

Specialist

Demonstrated help desk experience including responding to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions, providing basic computer training, modifying hardware systems, installing computer peripherals, and performing basic computer maintenance, having advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high‐level communication skills.

Duties may include: Responding to client support queries, providing support in person, over the phone, or via remote access, diagnosing issues with computer software, peripherals, and hardware, running software diagnostic tools and physically inspecting hardware systems, talking to clients through basic problem‐ solving processes, providing basic computer training, Installing and upgrading hardware and software systems, writing training manuals, following up with clients, Completing support tickets.

IT Project

Manager

Demonstrable experience in managing cloud‐centric projects, to include IaaS, PaaS, or SaaS solutions. Oversees project teams and to ensure IT projects are completed on time, directs and coordinate the utilization of resources across teams of the project to reach targets, ensures compliance with budget and other project requirements. Liaising with stakeholders such as project personnel, vendors, and end‐users regarding project requirements, Duties may include: Outlining, defining, and initiating the project, Implementing document control policies and documentation templates, Monitoring project progress and implementing changes where necessary, Monitoring expenditures in accordance with the budget, Ensuring compliance with objectives, organizational policies, procedures, and standards, Compiling project reports, Ensuring project complies with best practices, SOPs, and other policies. Understanding of software development life cycle.

UI/UX

Designer

Responsible for the user experience (UX) and user interface (UI) design of our various digital assets. Ensures that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual design.

Responsibilities include investigating user experience design requirements for a suite of digital assets, developing and conceptualizing a comprehensive UI/UX design strategy for the brand, producing high‐quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes, designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for digital assets, and testing UI elements.