B02 Notice of Intent -Award SS RavenTek-.pdf

NOTICE OF INTENET TO AWARD SOLE SOURCE

– Tier III Premium Technical Support for the CineMassive Haivision Critical Video

Distribution Platform-

The Army Contracting Command-Aberdeen Proving Ground (ACC-APG), Fort Huachuca Division intends to award a sole-source contract to RavenTek Solution Partners, LLC, located at 20405 Exchange St., Suite 300, Ashburn, Virginia 20147-5935.

The division is issuing this award under the authority of 10 U.S.C. 3204(a)(1) and RFO FAR 6.103-1, as only one responsible source and no other supplies or services will satisfy agency requirements. The contract will secure on-site preventive maintenance and on-call corrective services to ensure continuous system functionality.

The contractor shall provide all necessary labor, materials, and services to perform Tier III maintenance and support for the Haivision system. The scope includes the following general support services and detailed preventative maintenance tasks.

• Premium Support Program (M-PREM-SUPP):

o Provide 24/7 Critical Phone Support for troubleshooting and issue resolution.

o Guarantee a two-hour response time for support inquiries.

o Provide Enhanced Hardware Coverage for the duration of the contract period.

o Provide all general availability and maintenance software releases for the covered systems.

• On-Site Service Calls (SV-OSSC):

o Provide up to two (2) on-site service calls per contract year to perform preventative maintenance and/or corrective actions.

o On-site service calls shall occur during standard business hours and not exceed five (5) consecutive business days within the same calendar week.

o All travel and expenses for service calls within North America are included.

• Preventative Maintenance Inspection (PMI) o During on-site visits, the support technician shall perform, at a minimum, the following preventative maintenance tasks derived from the official checklist:

Documentation and System Review:

• Review any outstanding support tickets.

• Verify and update client contact information.

• Check for outstanding punch-list items and confirm if any equipment has been relocated.

Physical and Electrical Inspection:

• Inspect all rack-mounted equipment for cleanliness (free from dust, dirt, etc.)

and proper airflow.

• Confirm all AV equipment is powered from designated power circuits.

• Confirm all video sources (HDMI, DisplayPort, etc.) and Government

Furnished Equipment (GFE) are connected and displaying properly on the video wall and auxiliary displays.

• Verify cable management is secure, labeled correctly, and free from stress or excessive bending.

System Performance Verification:

• Audio System: Verify latency, microphone function, audio zone output, system headroom, and proper muting for emergency events.

• Video System: Test all video routes endpoint-to-endpoint and ensure

• signal consistency and integrity across all displays.

• KVM: Confirm the KVM switches properly between all devices with full

• keyboard and mouse control.

CineMassive Platform Health Check:

• Alpha Processor & CineNet: Confirm proper connectivity, that the canvas loads correctly, and that the Z: drive is expanded for backups.

• Verify that CineNet launches and that all assets, devices, layouts, and behaviors are properly labeled and functioning as designed.

• CineLinks: Verify all encoders and decoders are online, properly named, and that streams are being decoded correctly for both audio and video.

Confirm latency and encoding modes are set appropriately.

• System Control & Management: Verify Global Cache control systems, remote management tools, and user/group configurations are functioning correctly.

• Rooms and Activities: Confirm all Rooms, Activities, and associated behaviors are configured and executing per client requirements.

Backup and Recovery:

• Create a full system backup (e.g., Macrium) before departure.

• Confirm that the primary SSD has been successfully cloned to the backup

SSD.

• Perform a system reboot to confirm that the Alpha Processor, Site

• Manager, and all associated components return to a fully functional state without manual intervention.

Reporting:

• Complete the Preventative Maintenance Report, noting any flagged items or actions taken.

• Provide a copy of the completed report to the client for sign-off.

The contract will consist of a base twelve (12) month period beginning from the point of award with the option to extend a twelve month option. FAR Clause 52.217-9, Option to Extend the Term of the Contract, will be included in the contract. The North American Industry Classification System (NAICS) code is 334310.

This Notice of Intent to award a Sole Source Contract is not a request for competitive proposals. Any responses or inquiries to this notice must demonstrate clear and convincing evidence that competition will be advantageous to the Government. All information received from this notice shall be used for planning and market research purposes only. The determination to refrain from competing proposed contracts based on responses to this notice is solely within the discretion of the Government. The Government will not pay for the preparation of any information submitted or use of such information.

Acknowledgement of receipt of responses will not be made, nor will respondents be notified of the evaluation of the information received. Interested parties may express interest and provide a capability statement no later than 25 June 2026, 09:00 AM MST (Arizona does not observe Daylight Saving Time). Responses should be addressed to neil.s.mendiola.civ@army.mil.

Tier III Premium Technical Support for the CineMassive Haivision Critical Video Distribution Platform Army Contracting Command - Aberdeen Proving Ground (APG)

Contracting Office Address:

ACC-APG, Huachuca Division Building 61801, Room 3413 Fort Huachuca, AZ 85613-7070

Place of Performance:

Fairfield, PA 17320

Primary Point of Contact: Neil Mendiola Purchasing Agent Neil.s.mendiola.civ@army.mil