B01 Pre-Solicitation Notice for LMR Advanced Services.docx

This is published as a sole source announcement under the statutory authority of Simplified Procedures for Certain Commercial Items, 41 U.S.C 1901 and FAR 13.501(a)(1) as implemented by FAR Subpart 13.5, Brand Name. The Army Contracting Command, Aberdeen Proving Ground, Tobyhanna Division, Tobyhanna Army Depot (TYAD), Tobyhanna, PA 18466 intends to solicit and award a firm-fixed priced contract for Brand Name only Motorola Land Mobile Radio (LMR) Advanced Services for maintenance of the LMR system infrastructure at TYAD. The TYAD LMR System is manufactured by Motorola Solutions, Inc., 809 Pinnacle Drive, Suite G, Linthicum Heights, MD 21090.

The LMR System is a unique trunked Astro 25 network combining Radio-Frequency (RF), Internet Protocol (IP) addressing, vendor developed Voice Over IP (VOIP) and encryption technology.The LMR System provides the primary means of communications during daily and contingency operations at TYAD for security, fire, safety, emergency medical technicians, spill response teams, chemical, biological, radiological and nuclear (CBRN) response teams. This System is critical to the execution of force protection, emergency response and support for mutual aid to the local community and Homeland security.

Motorola Advanced Services provides network software upgrades keeping the network secure and maintainable; provides Network Event Monitoring on a 24x7x365 basis providing the highest level of system availability to critical networks; annual preventative maintenance provides an operational testing and alignment of infrastructure of network equipment to ensure that it meets original manufacturer’s specification; routine test and alignment, monthly preventative maintenance inspections for the RF equipment, network hardware repair and advanced replacement of spares from Motorola’s inventory of equipment.

The contractor shall be Motorola factory authorized with all appropriate Motorola factory training with completion certificates for Motorola Astro P25 infrastructure. The contractor shall perform the following tasks listed below ensuring each is complete and fully operational. Personnel performing the tasks shall be United States citizen and speak and read English.

Motorola Advanced Services will primarily be provided remotely from Motorola’s Head Quarter facility and shall include the following tasks in support and maintenance of the LMR System at TYAD:

· Network Upgrades

· Security Update Service

· Security Technical Implementation Guidelines (STIGS) updates to Microsoft Window computers to maintain security that will keep the Astro 25 computers current will all known Microsoft security attacks

· Remote Incident Management

· Network Event Monitoring 24X7X365

· Annual Preventative Maintenance

· Onsite Support as required

· Remote Security Patch Installation

· Network Hardware Repair and support

· 24x7x365 Tiered Technical Support and customer service

· Network Hardware repair and support

Efficient Technology Updates.

Motorola Advanced Services shall extend the lifespan of the LMR network via planned updates. This includes network software upgrades that keep the network secure and maintainable.

· Network Preventative Maintenance (NPM) – Contractor NPM provides an operational test and alignment of infrastructure or fixed network equipment to ensure that it meets original manufacturer’s specifications. NPM detects potential issues before they have a chance to cause any malfunction or operational interruption.

· Security Update Service (SUS) shall provide as a minimum:

· Routine testing and certification of updates in a dedicated Test Lab.

· Pre-testing of anti-virus definitions, Intrusion Detection Sensor Signatures and OS Patches.

· Weekly testing of anti-virus definition updates and Intrusion Detection Signature Files.

· Monitoring for critical anti-virus definition updates with 24 hour turnaround for Category 4 & 5 Updates.

· Monthly testing of Microsoft Operating System Security Updates.

· Quarterly testing of Solaris Operating System Security Patches.

· Email notification when updates have been successfully tested and are available.

· Security Technical Implementation Guidelines (STIGs) are the configuration standards for Department of Defense (DOD) Security Information Assurance (IA) and IA- enabled devices/systems. DOD STIGs contain technical security guidance to “lock down” information systems/software that might otherwise be vulnerable to a malicious computer attack.

· Advanced Services will provide:

· STIG updates to Microsoft Window computers to maintain security that will keep the Astro 25 computers current will all known Microsoft security attacks.

· The STIGS updates provided will be validated and applied with proper integrity controls.

Remote Incident Management Network Event Monitoring on a 24x7x365 basis shall provide the highest level of system availability to critical networks via:

· Advanced alarm filtering for the most efficient network management.

· Intelligent reporting capabilities and trend analysis.

· Automated case and escalation management.

· Immediate onsite repair at TYAD by the Contractor Technologist in the case of a severe problem that affects loss of communication. The Technologist will come onsite fully appraised of all problems from the alert detail received before he/she arrives onsite. The Contractor dispatch site will also be working on the resolution before and upon arrival with the technologist until all issues are resolved.

· Continuous network monitoring by the Contractor’s highly trained and experienced Network Operations Center (NOC) technologist providing 24x7x365 coverage;

· Secure access to network monitoring by authorized NOC personnel.

· Contractor’s ISO 9001-certified Network Operations Center is equipped with fully redundant physical infrastructure that replicates TYAD’s site for troubleshooting and testing.

Additional Support Services

· Advanced Services shall provide Tiered Technical support and customer service;

· One number to call for help on all issues.

· VIP Support with one Customer Service Representative dedicated to support the incident.

· Rapid and consistent incident escalation and resolution.

· Layered support - technologist shall engage development engineers if required to help resolve the most complex incidents.

· In house laboratory systems that can duplicate the incidents.

· Access to updated knowledge database of common issues and solutions to speed resolution.

· Network Hardware repair and support shall cover the repair of all equipment manufactured and supplied by Motorola to include equipment from third-party infrastructure vendors:

· Advanced infrastructure repairs – automated testing equipment and “live system testing” for repairs.

· Motorola original replacement parts – original equipment designed and approved with Motorola Manufactured parts. All repairs shall be returned to original factory specifications.

· Up-to-date and automated test equipment – timely and accurate diagnosis to assure that all Motorola and third-party equipment is returned ONSPEC per current and published specifications, regardless of specification version upon receipt by Motorola File Replaceable Units (FRU) available.

· Motorola Advance Services shall provide replacement equipment until TYAD’s equipment is repaired. The Contractor will provide spares of critical LMR system equipment.

· Annual Preventative Maintenance - test and alignment of infrastructure and fixed network equipment to ensure that it meets original manufacturer’s specifications. Monthly routine test and alignment and maintenance inspections shall be performed to improve system efficiency and downtime.

Service Delivery Motorola Advance Services shall maintain continuous system uptime and availability by identifying system issues and taking corrective actions before the issues become apparent to TYAD. The solutions support center shall consist of ISO 9001 and TL 9000 certified Network and Security Operation Centers (NOC/SOC) that leverage ITIL processes and common service platforms for event monitoring, management, and issue resolution.

Motorola Advance Services shall provide a factory repair depot to enable economies of scale and ensure TYAD’s equipment is quickly returned to the highest quality standards.

Motorola Advance Services shall provide dispatch service by a trained and qualified technician to diagnose and restore communication and maintain contact with the field technician until the issue is resolved and the case is closed. Dispatch will contact the assigned Contractor Service Partner to arrange for TYAD’s onsite technologist to arrive during working hours between 7:30 am and 4 pm, Monday thru Friday within 10 minutes and during non- working hours cases shall be responded to within 2 hours to perform first level troubleshooting at the site. If the onsite Technologist is not available, the Contractor shall provide an alternate Technologist while the onsite technologist is absent. If the Contractor technologist is unable to resolve the issue, it shall be escalated to the System Support Center or product engineering team as needed. Once the issue has been resolved, the System Support Center shall verify the resolution and with Government’s approval, close the case. A record of all service activities shall be available to provide a comprehensive history of site performance, system issues, and resolutions.

Note: Tobyhanna Army Depot currently has full-time on-site Motorola LMR technician under a separate contract vehicle. The services required for this action for Motorola Advance Services are primarily performed remotely at Motorola's Head Quarters.

Infrastructure repair with advanced replacement shall cover the repair of all equipment manufactured and supplied by Motorola, to include equipment from third party infrastructure vendors. Repairs will be coordinated with TYAD and the Contractor’s Repair Shop. The Contractor’s comprehensive test laboratories will replicate the network to reproduce and analyze the issue. All troubleshooting, analyzing, testing and repair shall be done with state-of-the-art, industry-standard repair tools by ISO9001 and TL9000 certified processes and methodologies to ensure that repairs maintain the highest quality standards.

This requirement will be competed as brand name only. Only Motorola or their authorized partners can provide the Advanced Services for the TYAD Motorola LMR System. Motorola is the sole designer and developer of the Motorola Astro P25, LMR System and holds the proprietary rights to the embedded software codes and hardware configuration design data and hardware required to support the Motorola Astro P25 LMR System. No other contractors have the extensive knowledge, experience, hardware, software, tools, and assets to fully support the TYAD LMR System.

Additionally, Motorola is the only contractor capable of making factory certified upgrades or enhancements to the hardware or software for the existing TYAD LMR System to keep the LMR System fully operational. Motorola or their authorized partners are determined to be the only service providers with the necessary technical data, computer software, technical knowledge and fully trained personnel to provide the Advanced Services to fully support the TYAD Motorola LMR System. The Government does not possess a technical data package required for competing this acquisition on a full and open basis.

The period of performance is a Base year to commence March 19, 2023 through March 18, 2028 with four (4) one year options and one six month option for extension of services.

This pre-solicitation notice is not a request for proposals. This acquisition is being conducted unrestricted in accordance with FAR Part 12 Acquisition of Commercial Items and FAR Subpart 13.5 Simplified Procedures for Certain Commercial Items, Brand Name. The NAICS Code is 811213 and the size standard is $19.5 Million.

Request for Proposal (RFP), W25G1V-23-R-0005 will be issued on or about December 5, 2022. Actual issue and due dates shall be as established in the solicitation. The RFP will be posted to the System for Award Management (SAM) https://www.sam.gov The solicitation will be issued via this means only. No paper or disc copies will be issued.

It is incumbent upon interested sources to periodically access the internet site through closing to obtain any amendments which may be issued. All amendments must be acknowledged in the proposal.

Any resultant contract shall be Firm-Fixed Price. Only one (1) award will be made.

In order to be eligible for award, all prospective offerors must have a current and active registration in System for Award Management (SAM): https://www.sam.gov and not show any Active Exclusions or Delinquent Federal Debt. Prospective offerors must be found responsible in accordance with FAR 9.1 – Responsibility of Prospective Contractors.

Point of contact is Kimberly M. Jurkiewicz, Contract Specialist, e-mail: kimberly.m.jurkiewicz.civ@army.mil

This notice does not obligate the Government to award a contract.